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Basic Troubleshooting Guide
- If you are unable to connect to the internet first try rebooting your VTel router. To reboot your router remove the power cord for 10 seconds then plug it back in. After 3-4 minutes your router should be fully rebooted. If you are still unable to connect to the internet, try restarting the device you are using.
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- If you forget your Wi-Fi password you can find the default password labelled on the bottom of the route labelled as Wi-Fi Key or Wireless password. If you are not using the default password you can call Tech Support and we will be able to assist you.
Surge Protectors
- VTel requires that its customers supply and use an adequate surge-protector. Surge-protectors resemble power strips. A good way to tell them apart is that a surge-protector will have a rating in Joules of energy, as well as the maximum voltage it can take from a power spike.
"How do I set up my email account?"
- When setting up your VTel Email account in a program such as Mac Mail, Outlook Express, etc. you will be asked a series of questions. The proper email settings for Vtel email are:
VTel Wireless Troubleshooting - Make sure your VTel Wireless router is a window on the correct side of your home away from any metal roofing. If you do not know the correct side give us a call in Tech Support and we can assist you.
"My TV says Television signal has been lost" - Try rebooting your set top box. The set top box is a rectangular black box with a green power light to the left-hand side on the front. This is connected to your television. To reboot that device unplug the power cord located directly behind the power light for 5 seconds then plug it back in.
"My TV says 'No Signal'" - If your TV displays a message like 'No Signal' or 'No Source' it's usually an input issue. To change the input use the input or source button on the TV's remote (if you do not have the original remote, the button will be on the TV itself). Try each input until you see the VTelevision logo. If you cycle through each input and are not able to resolve the issue call us in Tech Support.
"My remote does not work" - If your Cisco remote is not working make sure there are working batteries in the remote. Then try pressing the STB button in the upper-left-hand corner of the Cisco remote and try using the buttons that are not working.
Outgoing mail server Server: smtp.vermontel.net Port: 2025 SSL: disabled Authentication: password
Note: If you are going outside of the country be sure your outgoing settings resemble the ones above and call into the Tech Support office so we can make a change that will allow out of the country sending.
Contact us by calling (802) 885-9002.
