Information Technology 39

INFORMATION TECHNOLOGY

The Office of Information Technology (OIT) offers free services for students in need of technology assistance.

High Point University is authorized by manufacturers, such as Apple and Dell, to work on computers under warranty. Charges may apply for devices not under warranty.

Some of our services include:

n Support for all technology needs from hardware to software n Wireless internet services n TV and cable support n Cell phone and other device support n Password assistance n Email assistance

For Help Desk assistance students may:

n Submit and track tickets at service.highpoint.edu n Email helpdesk@highpoint.edu n Walk in (1st floor of Norcross Graduate School)

HPU PORTAL MY.HIGHPOINT.EDU

You can use the HPU Portal for easy access to all university systems. Find links such as:

n Blackboard Learn n Campus Directory n Campus Enhancement n Help Desk n HPU Connect n Office 365 n OneDrive n Starfish n SFP Verification n Student Employment n Student Planning n Vehicle Registration n Visitor Registration

Visit the HPU Portal at my.highpoint.edu and sign in with your HPU username and password. Your instructors may use Blackboard to extend the classroom and make course content, resources, grades and multimedia available to students online. Check with your instructors to see how it will be used in your courses. Through Blackboard, students can:

n Engage with other students n Communicate with instructors n Receive class announcements and updates n Submit assignments n Take tests n Use Blackboard Collaborate as online meeting space Visit Blackboard through the Portal or at mycourses.highpoint.edu.

OFFICE 365

HPU is fully licensed to provide students with access to Microsoft Office online and for download.

Office 365 is the same Office you already know and use every day, but it is cloud-based, which means that you can access the applications (Office Suite, OneNote, etc.) and your files anywhere at any time using OneDrive. This also enables students to access files across devices and edit documents collaboratively in real-time. To download and install these powerful software tools for use on your personal computers go to the Portal, click on Office 365 and follow the instructions at the top of the page.

STUDENT PLANNING

Student Planning is a self-service tool that helps students build an education plan for their entire college career, register for courses, review their schedule, view progress towards their program and request to meet with a faculty advisor or Student Success Coach all in one place. Visit Student Planning through the Portal or at myaccount.highpoint.edu.

PORTFOLIUM

Portfolium is a digital portfolio platform with social networking and job-seeking capabilities. Students can customize their profiles with work, projects, presentations and much more! It is free for students and alumni for life. When a student graduates, their account becomes an alumni account and will remain linked to High Point University’s network. Visit portfolium.com/network/high-point-university to view work and profiles of current students.

Every High Point University student receives a unique email address that becomes their account for official High Point University communication. Monitor this account closely for campus announcements, billing information, academic messages and other communications.

Alumni will retain their HPU email address indefinitely.

Access email on or off-campus online through the Portal or from a mobile device.

Visit service.highpoint.edu for more information about setting email up on your individual devices.

Android devices can vary depending on the model. For further assistance, please contact the IT Help Desk at service.highpoint.edu, 336-841-HELP(4357), or helpdesk@highpoint.edu.

INFORMATION SECURITY

Students should be cautious of the types of content downloaded while on the web. Viruses and other malicious programs result from visiting certain websites, downloading software, plugging in portable drives and clicking on links in suspicious emails.

At High Point University, students are required to maintain an active anti-virus software to help prevent these types of unwanted attacks. You can find the link to download OIT’s recommended free personal anti-virus software on service.highpoint.edu by searching anti-virus.

This was marked to be “WIFI” but AP rules say it should be “Wi-Fi,” unless “HPU WIFI” is the name of the network that appears when people connect to the internet? Starfish is an early alert system that is accessed through Blackboard to support student academic success at High Point University. Through Starfish, faculty and university administrators can refer students to the appropriate support resource. Students have the ability to view all individuals who are in their ‘success network’ through Starfish allowing them quick and easy access to obtain the necessary support they may need. The goal of Starfish is to identify at-risk students as early as possible in the term to connect them with support in order to positively impact student success and persistence.

CAMPUS NETWORKS

Wireless and wired internet services are available in all of the resident hall rooms. For security purposes, connect your devices to HPU 5Ghz or HPU WIFI. For gaming systems and Smart TVs connect to HPU-Gaming. We suggest connecting your gaming devices via ethernet for the best performance.

HPU-GUEST

n Unsecure network n Cannot use to access HPU sites requiring sign in

HPU-5GHZ

n Preferred secure network n Use your HPU username and password to sign in

HPU-WIFI

n Unsecure network n Cannot use to access HPU sites requiring sign in

HPU-GAMING

n SSID: hpu-gaming n No password OIT provides a campus-wide all-in-one follow-me (swipe-to-release) printing system that allows students to print anytime from anywhere. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer. Each multifunction printer is linked to a network print server, enabling students to print, copy or scan from a multitude of locations across campus.

n Visit service.highpoint.edu to download the print driver

n Sign in and enter Follow-Me Print in the search box for the instructions

n Print to an HPU Follow-Me Printer

n Swipe your Passport ID at any enabled printer to pick up your documents

PASSWORDS

Each High Point University student receives a username and password used to access a host of applications on campus, including:

n Email (Webmail) n Blackboard n HPU Portal n Computer labs on campus To change or reset your password go to Password Manager in the Portal or visit mypassword.highpoint.edu.

For more information on these and other topics, please visit the IT website at service.highpoint.edu