2025 Managed Letting Service
You can let your holiday home for just a few weeks or the whole season, it’s a completely flexible and hassle-free service.
Welcome to the Hoburne Managed Letting Service
Did you know your holiday home could be earning you money when you are not there?
Simply letting your holiday home for the times you are not there could give you an income that goes towards your pitch fees.
A hassle-free service
We have a wealth of experience when it comes to letting holiday homes and our experienced teams are there every step of the way, looking after both your holiday home and your letting income.
Easy to set up
To take advantage of this service, read through our guide, follow the simple steps and you could be on your way to earning money from your holiday home.
Why let with Hoburne?
We have created a letting service to help you offset the running costs of your holiday home. Our teams on park will take care of everything when you let your holiday home with us – right down to the smallest detail, making sure your experience is effortless and hassle-free:
Our dedicated marketing team will give your holiday home maximum exposure
The customer care team will handle all of the bookings for you
We have dedicated housekeeping and maintenance teams on site seven days a week
Our on park reception team will look after key handling, check in and customer care
Monthly settlements and quarterly payouts to your bank account
We act as your agent on your behalf.
All holiday homes are normally eligible to join the Managed Letting Service. Your holiday home will be inspected by one of our park representatives to agree its suitability to join the service – and your home will be graded. The grade will determine the price at which your holiday home will be marketed.
Letting charges explained
We simply take the hassle away by dealing with every aspect of letting your holiday home from marketing, to cleaning your home ready for your own arrival. See below for what we cover in our letting service.
Marketing support:
Digital Hoburne holiday brochure
Hoburne Holidays website listing
Regular email marketing
Social media advertising
Search engine marketing
Administration:
Payment collection
Customer correspondence
Booking service
Allocated park representative to manage your account
Key handling
Online portal Maintenance:
Pre-arrival checks
Housekeeping:
Cleaning service
Linen service
Holidaymaker benefits:
Welcome hamper
Reception service
Call out service
Our charges:
Commission of 22% + VAT on the total booking value. Cleaning, linen and Welcome pack cost per booking, per number of bedrooms in the holiday home.
What’s next ?
All you need to do is:
Step 1:
Complete and sign the enclosed Managed Letting Service Agreement Form, with your details and your holiday home details.
Step 2:
Tick the dates on the Managed Letting Service Agreement Form that you wish to use your holiday home.
Step 3:
You need to make sure you have the relevant safety documentation and certificates required to let your holiday home. These include; gas certificates (if applicable), electric, portable appliance test and holiday home insurance. We will be more than happy to arrange and carry out these tests on your behalf*.
What we will do:
Step 4:
On receiving your form, our park letting representative will visit your holiday home to check its suitability for letting and grade it accordingly.
Step 5:
If any additional work is necessary before letting, we will advise you and send a quote for the works. You will need to give us authorisation to go ahead with the work, or if you prefer you may decide to do the work yourself. In this instance we would require all the relevant safety documents from your contractor, before work could commence.
Step 6:
Once the work has been completed, your holiday home will be approved for letting. We will send you a letter confirming the grade and dates made available for the season.
Step 7:
We will upload your holiday home to our booking system and make it available to let.
Inventory list
This inventory list details the items which you are required to provide during your holiday home managed letting period. Please contact your park team if you require further information.
Frequently asked questions
How much could I earn?
This will depend on the grade of your holiday home and the number of weeks its available to be let. We always endeavour to earn you the maximum amount of income possible. You will no doubt be aware from your own holiday experience that the holiday market is extremely competitive, therefore, in an effort to let your holiday home we may offer discounts which will affect the amount of income that you earn. We do assure you that all discounting decisions are taken in a controlled manner with your best interests at heart.
What if I want to change my dates?
Please let us know of any changes you may want to make as soon as possible. A minimum of four weeks notice is required for peak managed letting dates. For any other dates a minimum of two weeks notice is required. All requests are subject to the availability of your holiday home. Should it already be booked then we reserve the right to refuse the change. All changes will be marked as requests only and not confirmed unless you have received confirmation in writing of the changes.
When do I get paid for my letting and how?
Four times a year before the 1st April, 1st July, 1st October and 31st December. Letting income will be transferred to your Hoburne account minus cleaning, linen and commission charges. A statement will be sent to you advising of any credits or debit values on your Hoburne account. In the case of debits, the letting income will be allocated against these costs. In the case of credit, you can have the value credited to your bank account.
Are there certain things I have to have in my holiday home?
Yes, there is a standard inventory list of items that should be in your holiday home. A full list of what is needed is included in this booklet. Should you require any of these items, we can supply them for you at an additional cost.
What if something goes missing or gets damaged whilst on Managed Letting?
On the rare occasion when something does go wrong, we will contact you to let you know and send one of our maintenance team to rectify any issues. This may incur a charge.
Everything you need to know about letting
We are committed to providing you with all the information you need to ensure that managed letting is right for you. Please read the points below carefully.
Gas, Electricity and Water
The amount of gas and electricity is recorded for your holiday home and invoiced twice a year. If your holiday home runs on gas bottles, these will be recharged to you as and when replacements are needed. Water and sewerage charges apply.
Managed Letting Income
Income is only payable if your holiday home is suitable to let and will not be due for any period when your holiday home is under repair, regardless of whether the repairs are as a result of a Hoburne holidaymaker or private use. Your managed letting income is calculated after our fee of 22% +VAT of the gross booking value and cleaning, linen charge and repairs are deducted.
Repairs
During the season, replacements, repairs and cleaning services may be needed to keep your holiday home at the required standard. Your park team will advise you of what needs to be done. We’ll do our best to carry out repairs in the quickest time possible to minimise any loss of income. To support this aim, in all cases where the cost of the repair is £180 or less, we’ll carry out the work without prior authorisation. We can’t guarantee that replacement furniture or fixtures will match with existing styles or patterns and we reserve the right to substitute as necessary. Should you wish to contract out repair work over £180, then an up-to- date public liability insurance certificate must be provided by your contractor before work commences. For electrical or gas work, proof of regulatory qualifications are required.
Safety Tests
A valid electrical safety certificate issued by an NICEIC or ECA registered electrician is required every three years. You must also have all electrical appliances tested and an annual Portable Appliance Test certificate must be issued for each one. You must also have an annual Gas Safety Test carried out by a suitably qualified engineer (should your holiday home have gas). Smoke alarms, carbon monoxide detector, fire blanket and fire extinguisher (of at least 1kg dry powder with an indicator dial) must be installed in your holiday home and checked at least once a year. Should you require any of these, we can supply them for you at an additional cost.
Television Licence
Every holiday home must have a flat screen colour television with digital channels or a Freeview box. If you let your holiday home either through Hoburne or privately, you should purchase an additional licence for your holiday home. For details on TV Licence requirements, please contact TV Licensing Authority – www.tvlicensing.co.uk.
Cleaning Services
We offer a wide range of housekeeping services, including cleaning carpets, mattresses and upholstery, spring cleaning and outside cleaning of your holiday home and decking. We will advise you of the necessity of any of these services and the costs involved once we have inspected your holiday home.
Pets
You may wish to allow pets in your holiday home. When joining our sublet scheme, you will need to confirm either you allow pets or not in your holiday home. We will need to advertise to all guests that pets are permitted and have been in your holiday home. Therefore, your holiday home will be sold as “Pet-Friendly”. By doing so, you accept that pets will be allowed to stay in your holiday home. We do not allow any dog breeds named in the Dangerous Dogs Act 1991 (as amended), for further information about assistance dogs staying in your holiday home, please refer to our Managed letting Service agreement terms and conditions.
Owner Bookings
After you, your friends and family have occupied your holiday home, you are responsible for cleaning it ready for letting. Please note that if the level of cleanliness does not meet the required standard, we will clean the holiday home and recharge you. We’ll always let you know if this happens.
Insurance
It is your responsibility to ensure that the holiday home is adequately insured against loss, damage, and third party liability, with a policy limit of at least £5 million during managed letting (your current policy may not automatically include this).
You MUST have adequate 3rd party insurance, suitable for a holiday home which is commercially let and supply us with a copy of this upon request.
Smoking
Only holiday homes that are non–smoking can enter our letting service.
Any personal items over and above the required inventory should be removed from your holiday home prior to letting commencing, as Hoburne cannot be held liable for any damage, breakage or losses.
Terms and Conditions
1. Terms and Conditions
1.1 In the following terms and conditions, ‘Park Owner’, ‘we’, ‘our’ or ‘us’ means the Hoburne subsidiary named overleaf or Burry & Knight Limited, ‘Holiday Home Owner(s)’, ‘you’ or ‘your’ means the person(s) named on page one (1) of this agreement, ‘Holidaymaker(s)’ means person(s) hiring the Holiday Home including their guests, ‘Holiday Home’ means the holiday home identified on page one (1) of this agreement, ‘Park’ means the holiday park where the Holiday Home is located, ‘Park Manager’ means such person as shall be appointed by the Park Owner from time to time to manage the Park, ‘Season’ means the period of time as mentioned on the licence agreement by virtue of which the Holiday Home is situated on the Park, and ‘Letting Dates’ means the dates between which you have authorised us to offer the Holiday Home for letting. The Holiday Home Owner appoints the Park Owner as sole agent for the purpose of letting the Holiday Home based upon the following terms and conditions:
2. Holiday Home Owner’s Part – You agree with us as follows:
2.1 All Holiday Homes must be non-smoking, of modern design, clean and of smart appearance inside and out and conform to our current grading criteria and standards.
2.2 You will insure the Holiday Home to its full replacement value against all the usual risks including fire and storm damage and against your liability to Holidaymakers, their guests and third parties in such reasonable sums as we may notify you from time to time (not being less than £5 million) and will provide us with up to date details of insurances at the time of entering into the Managed Letting Service Agreement and upon subsequent renewal of the policy. It is your sole responsibility to provide the Park Manager with these details.
2.3 It is your sole responsibility to provide the Park Manager with any changes to your current postal address, telephone number, e-mail address and bank details.
2.4 You must ensure your holiday home is fully equipped with kitchen equipment including crockery, cutlery and cleaning utensils for the number of people it will sleep, as per the inventory list. A copy can be collected from park reception.
2.5 You must have gas and/or electrical appliances, two smoke detectors, a carbon monoxide alarm, a fire blanket and fire extinguishers these must all be inspected once a year and you must provide us with all the necessary certificates.
2.6 You must ensure that the Holiday Home complies with all statutory requirements of competent authorities and recommendations of the National Caravan Council relating to the ventilation of caravans. In particular you must ensure that all fixed ventilation openings, ventilation screens and grilles are kept clean and unobstructed at all times and that all gas appliances (including their installation flues) are checked regularly (not less than once each year) by a Gas Safe registered gasfitter. Any gas bottles must be stored outside the holiday home in an adequately ventilated, non-combustible area.
2.7 You will arrange for gas and electrical appliances to be maintained to the standard required by us. The appliances will be repaired or replaced as necessary at your expense.
2.8 If you want to make an alteration to your dates, a minimum of four weeks’ notice is required for peak letting dates. For any other dates a minimum of two weeks’ notice is required. All requests are subject to the availability of your Holiday Home. Should it already be booked then we reserve the right to refuse the change. All changes will be marked as requests only and not confirmed unless you have received our confirmation in writing of the changes.
2.9 Not to let the Holiday Home privately during the currency of this Managed Letting Service Agreement.
2.10 You must confirm either that no pets have been or will be allowed in your Holiday Home, or that you allow pets in your Holiday Home. In the latter case, you agree that your letting category will be ‘Pet Friendly’.
2.11 The amount of electricity and gas used at your Holiday home is recorded and invoices will be sent to you during the season. You are responsible for the costs of all the gas and electricity used during subletting. Pay as you go electric and gas slots must not be installed.
2.12 Not to sell the holiday home at any time whilst there are outstanding bookings on it, without ensuring that the proposed purchaser will honour those bookings and has signed the Managed Letting Service Agreement form.
2.13 You confirm that you are a UK Resident. You must inform us if this situation changes, in which event we will be obliged to deduct tax unless you can provide us with written confirmation from the Charities, Savings, International division of HM Revenue and Customs that you have permission
to receive UK rental income without the deduction of tax.
2.14 To prepare the Holiday Home ready for the first holiday booking. All personal belongings must be packed up and removed from your Holiday Home before letting commences.
2.15 To pay the Managed Letting Fee of 22% commission + VAT, of the gross booking value of each let.
2.16 To pay the cleaning, linen and welcome pack fee per booking, based on the number of bedrooms in the Holiday Home.
2.17 Your account must be settled in full for the forthcoming season before any application for Managed Letting Service can be accepted.
2.18 To conform with our check-in and check-out times.
2.19 You must allow us and the Holidaymaker access to the Wi-Fi provided to your Holiday Home. This will include providing us and the Holidaymaker with your Holiday Home Wi-Fi password.
2.20 You must allow us and the Holidaymaker access to the smart heating controls within your Holiday Home. This includes allowing us and the Holidaymaker to control the times and the temperature of the heating.
3. Park Owner’s Part – We will carry out the following:
3.1 Undertake all advertising which may include Press, TV, Radio, Internet and direct mail.
3.2 Conduct correspondence with Holidaymakers.
3.3 Collect all monies on your behalf.
3.4 Clean the Holiday Home between lettings, include a welcome pack and provide linen i.e. sheets and pillowcases. A fee per booking per bedroom, is payable for this service, see clause 2.16. Any cleaning required after owner dates or if the Holiday Home does not meet the required standard will also incur a cleaning charge.
3.5 Holiday Homes with a hot tub are subject to the Hot Tub Service Agreement.
3.5.1 Clean the hot tub between lettings and to provide chemicals, water, legionella and microbiological testing. Any cleaning required will incur a fee per booking, as per the fee in the Hot Tub Service Agreement.
3.6 At your expense, replace any equipment, repair breakages and renew LPG gas cylinders when empty.
3.7 We reserve the right to carry out all repairs, cleaning and replacements to maintain the Holiday Home to the standard required and to charge all expenses to your account. For any works over £180, we will advise you and gain your authorisation before going ahead, where practical. We will recharge you as and when these costs occur.
3.8 We will allow you to grant to Holidaymakers the right to use the facilities on the park (on the same basis and to the same extent as you can use such facilities) for the duration of their holiday but not further or otherwise.
3.9 We reserve the right to change the grade of your holiday home during managed letting dates you have given us, we will inform you in writing if this change occurs.
3.10 We allow assistance dogs in our holiday accommodation where this is required to support a disability. This will extend to your holiday accommodation, whether or not the accommodation is designated as ‘dog friendly’. We therefore cannot guarantee that your holiday accommodation will never have a dog in it.
4. Settlement
4.1 At the end of each month of the Managed Letting season your letting income, minus all letting expenses (including 22% commission + VAT and cleaning & linen and welcome pack charges), will be transferred to your Hoburne account, as detailed in Table 1. At the end of each quarter, as detailed in Table 2 if your Hoburne account is in credit, you can request us to transfer the credit balance to the bank account detailed on the most recent Managed Letting Service Agreement Form. Bank details can be updated via the owner’s portal. It is your responsibility to ensure that we are holding your correct bank details before requesting a transfer of your credit balance. Pay-out Requests will be completed within 14 working days.
January Before 1st March July Before 1st September
February Before 1st April August Before 1st October
March Before 1st May September Before 1st November
April Before 1st June October Before 1st December
May Before 1st July November Before 1st January
June Before 1st August December Before 1st February
January / February / March 1st May – 30th June
April / May / June 1st August – 30th September
July / August / September
October / November / December
5. Limit to Park Owner’s Liability
The following sets out the full extent of our liability in relation to the provision of park facilities and our activities as agent for you. Where problems occur in relation to the letting of the Holiday Home, we will deal with the Holidaymaker directly. However, for the avoidance of doubt, where the Holidaymaker’s complaint results from a breach of these terms and conditions by you, the provisions of paragraph 5.5 below will apply:
5.1 We reserve the right to insert and vary such terms and conditions into the hire agreement with the Holidaymakers as we deem necessary without further notice to you.
5.2 Nothing in these terms and conditions shall exclude our liability for the death of, or injury to, any person entering the Park (whether you, the Holidaymaker, their guest or any third party), to the extent that it is caused by the negligence or breach of any statutory duty by us, our employees, subcontractors or agents.
5.3 You understand the risks of letting your Holiday Home, and acknowledge that we will make all reasonable effort to recoup the cost of any losses suffered or damages caused to your Holiday Home but are not liable to you for any losses suffered or damage caused to your Holiday Home or other property by a Holidaymaker, their guests or third party, for any loss or damage caused by a Holidaymaker’s negligence or dishonesty or otherwise by the use of the Holiday Home by Holidaymakers or others in any way whatsoever. As noted above, you should ensure that there is adequate cover under a current insurance policy to protect against such losses or damages.
5.4 We shall pay for any damage caused to the Holiday Home or your property by the negligence or breach of statutory duty of us, our employees, subcontractors or agents.
5.5 You agree to pay to us all reasonable costs, claims, demands, liabilities, expenses, damages or losses arising out of or in connection with your delay, negligence, default or breach of these terms and conditions or any variation in your instructions to us.
6. Bookings & Discounts
6.1 You will no doubt be aware from your own experience that the holiday market is extremely competitive, therefore in an effort to generate as many bookings in your Holiday Home as possible, we reserve the right to run promotions and offer discounts against the brochure price. This will affect the amount of income you earn.
6.2 Bookings of t he Holiday Home are not guaranteed and may be moved or cancelled at any time. The Holiday Home Owner acknowledges and agrees that the Park Owner has a right to prioritise filling its own holiday fleet, especially in low season periods. We can make no guarantee as to the number of hires or amount of revenue you can obtain during the period of this Managed Letting Service Agreement.
7. Termination and Duration
7.1 This agreement will end on 31st December 2024, subject to early termination in accordance with this clause.
7.2 We reserve the right to terminate this agreement at any time with no less than 30 days’ notice in writing.
7.3 This agreement will also terminate when we have identified your Holiday Home is no longer up to the standard required for the Managed Letting Service, and after being notified you have not made reasonable effort to bring your Holiday Home back in line with our grading criteria within 30 days (of such date as shall be notified by us to you) provided that: (a) we reserve the right to terminate this agreement at an earlier date in the event that you breach these
terms and conditions or become insolvent (or we reasonably consider that you are about to become insolvent) or on the termination of the code of practice licence agreement in respect of the Holiday Home; and (b) you may terminate this agreement at an earlier date by giving us not less than 30 days’ prior written notice provided that you shall if required by us, honour and observe all bookings to let your Holiday Home made prior to, and still to be performed as at, the date of termination of this agreement. Termination of this agreement will not affect any claims which one party may have against the other and which arise before termination.
7.4 If we terminate this agreement precedent to clause 7.2 or 7.3 you agree that we may terminate or re-allocate all future bookings of your Holiday Home that are due to commence after the date of termination.
8. Force Majeure
8.1 “Force Majeure Event” means an event or a series of related events that is outside the reasonable control of the party affected (including but not limited to power failure, industrial dispute effecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).
8.2 Where a Force Majeure Event gives rise to a failure or delay in any party performing its obligations under the Agreement (other than obligations to make payment), these obligations will be suspended for the duration of the Force Majeure Event.
8.3 The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.
9. Third Parties
9.1 These terms and conditions only confer rights and benefits on the Park Owner and the Holiday Home Owner and no third party can acquire rights or benefits under these terms and conditions (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
10. Notices
10.1 Any notice given under these terms and conditions shall be in writing addressed to the registered office, principal place of business or residence of the addressee or any other address notified for the service of documents. Any notice must be given by hand or sent by first class post (airmail if overseas) recorded delivery post. Notices may be faxed provided they are also sent in accordance with this provision.
11. Assignment
11.1 You may not assign or sub-contract your rights or obligations under these terms and conditions, but we may assign or sub-contract all or any of our rights or obligations hereunder. In particular, we may appoint a sub-agent to let your Holiday Home on your behalf.
12. Waiver
12.1 Any waiver by us of any breach of these terms and conditions by you will not be treated as waiving any subsequent breach of the same or any other provision.
13. Entire Agreement
13.1 These terms and conditions (and the documents referred to herein) set out the entire agreement between the parties and supersede any previous agreements between the parties relating to the subject matter of these terms and conditions. In entering into these terms and conditions, you have not relied on any representation, warranty, agreement or statement not set out in these terms and conditions and (in the absence of fraud) it will not have any right or remedy arising out of the same.
14. Severability
14.1 If any element(s) of this Agreement is (or becomes) invalid, illegal and/ or unenforceable, it shall be deleted. Any deletion under this clause shall not affect the validity and enforceability of the rest of this Agreement.
15. Governing Law
15.1 These Terms and Conditions are governed by English law and you and we agree to the exclusive jurisdiction of the Courts of England & Wales.
