SAFETY & RELIABILITY
TEAM KŌKUA MAINTENANCE & ENGINEERING
KAWAIAHA‘O CHURCH
JANUARY 2018
Lined Up for
could only partially accommodate two 717s, but our new facility will fully house five 717s or combinations of any of our fleet of aircraft. For the first half of 2018, our focus is to settle in and optimize processes for our new home. From there, we will continue our evolution along the trajectory envisioned in our Maintenance & Engineering 2020 strategic plan. FINALLY, WE ARE IN! A move over 50 years in the making was completed in December as Maintenance, Supply, Cargo and Fleet Support teams began operations in the new Charles I. Elliott Maintenance and Cargo Facility. Since the start of construction in late 2013, our employees have watched patiently (and sometimes impatiently) for the facility to progress through numerous delays. Our efforts over the past two years, led by Tim Somerset of the Corporate Real Estate (CRE) team, as well as our Project Management Office (PMO), enabled completion of the building – which included correcting an extensive list of deficiencies – and a well-organized and efficient move. This new facility affords our employees a dramatically improved work environment
over the old hangar and the various sheds and huts we recently vacated. With this move, we leave behind legacy practices and the frustrations caused by not having an adequate environment to support our world-class airline. In the coming months, those buildings, practices and frustrations will be torn down to make way for widened taxilanes enabling wide-body access to our future Mauka Concourse. Our new facility, beyond bright and large, enables opportunities for us to modernize and improve our operations. From the multiple cranes and safety systems, to expanded and enhanced shops, to new equipment for cargo and material handling, we are improving our day-today productivity with increased safety and quality of service. Our old hangar
Mahalo to all who played a role in completing the facility for our world-class employees: from the executive leadership team who pushed for Hawaiian Airlines’ ownership of the project, to our finance team who ensured the resources to fund the final construction and outfitting, to the management groups of all the occupying business units who worked tirelessly with CRE and PMO to identify the requirements and oversee the completion. This project is a hallmark of Hawaiian Airlines teamwork and professionalism! ■
JIM LANDERS
Vice President of Maintenance & Engineering
E Alu Like Mai Kākou E Alu Like Mai Kākou. “Let us all come together.” The mantra is a call to action, an opportunity to come together for a common cause larger than ourselves. Team Kōkua direct its efforts to a variety of programs and projects that support non-profit organizations in the communities we serve: Aloha Festivals, Visitor Industry Charity Walk, American Cancer Society Relay for Life, Lanakila Meals on Wheels and the Foodbank, to name a few. “On Kaua‘i, we have helped clear out the surrounding area of the salt ponds, and on O‘ahu, put our backs to the test at the fishpond, lo’i and estuary,” said Director of Community Relations Debbie Nakanelua-Richards. Why participate? “Caring about this place we live and work has always been a vital part of Hawaiian Airlines. We take an active role in caring about our environment, our people and the health and well-being of our community,” said Debbie. “If you’re new to the Islands, new to Hawaiian Airlines, or want to be a more involved member of our company, Team Kōkua is an opportunity
to meet other employees and take an active role in being part of our community.” “It’s always a good feeling to give back to our community that has supported Hawaiian Airlines for years, whether by cleaning invasive algae or walking in a parade beside our beautiful floats,” added Marketing Analyst Jamie Matsuda. “It’s fun to meet fellow employees from other departments and bond with my coworkers.” Team Kōkua events are open to family and friends of employees. Check the Team Kōkua Calendar on HApeople.com for upcoming volunteer opportunities. ■
A Day in the Life / Brad Chun
His schedule begins with a review of the previous day’s flight delays and cancellations, irregular operations, technical issues, parts availability, staffing and other delays in preventing an aircraft from getting back into service. “THAT’S IN THE FIRST HALF-HOUR,” notes Senior Director of Engineering Brad Chun. “We then turn our attention to the airplane under check in Honolulu. Everything we discuss is centered on ensuring there are no bottlenecks standing in the way of getting our maintenance checks done in a safe and airworthy manner so our airplane is available to the company for revenue service on the day we committed.” The Engineering team’s primary responsibility is to serve as a technical resource for Maintenance. This could mean designing a new aircraft part or overseeing the installation of lie-flat seating. It could involve designing a new repair or certifying a new avionic installation. Engineering writes procedural instructions and creates the work package for mechanics to follow. They modify or provide repair schemes for existing aircraft parts and investigate reliability problems on aircraft. The Engineers also work closely with vendors to ensure that we comply with all certification, crashworthiness, airworthiness, safety and flammability requirements. “Occasionally, we’ll receive a mandate from the FAA, requiring that a certain inspection or condition be corrected by a certain date or before further flight. We implement solutions which allow compliance to these FAA mandates, and hand over to the operations side of the house a safe and airworthy aircraft for our guests.” On any given day, Brad might be alerted to a potential reliability issue, ranging from aesthetic, to passenger safety, to a part failing too often. His Engineers determine the root cause, and either design a fix in-house or in collaboration with a vendor, or implement a dedicated maintenance schedule to replace the item at the appropriate time. “Our net goal is to improve the reliability of the whole airplane. Whenever we make a change, we ensure that the level of safety, airworthiness and compliance that our customers take for granted is maintained. Operating our aircraft in Hawai’i also poses a unique challenge for Maintenance. The humidity and saltwater breezes in Hawai‘i are more corrosive than the onshore breezes and desert air around LAX.” Organic compounds like sulfuric acid, byproducts of volcanic activity found in vog, can deteriorate the aircraft. “A big part of
our ability to combat the corrosive effects of salt air and VOG is to wash and rinse our aircraft on a frequent and regular basis – something we’re continually trying to get better at. “ Every day, safety is Engineering’s number one priority. Brad is very proud of our employees’ knowledge, skills and determination to maintain the fleet’s high level of airworthiness. “We’re very conservative when it comes to safety. That’s one area where don’t take chances. Our guests recognize that; it’s a big reason why they choose us, again and again. That’s why I always smile when I see our guests having fun, being carefree and only thinking about their vacation. It means everything on the airplane is working properly, and our Pilots and Flight Attendants can do their jobs to ensure the passenger has a positive customer experience. That’s what keeps them coming back to Hawaiian.” ■
Kama‘āina Insights / Kawaiaha‘o Church
I
TS NAME MEANS “The Water of Ha‘o,” referring to the chieftess who frequented the spring once found on its grounds, and it was founded in 1820 by the first Christian missionaries who arrived in the Islands. King Kamehameha III granted the land to build Kawaiaha‘o’s first sanctuary, a 54-foot-by-22-foot structure thatched with grass and lined with mats. Three more buildings followed until work on the present church began in 1837. The Hawaiian builders dove as deep as 20 feet into the ocean to hand-cut some 14,000 blocks of coral. King Kamehameha was among the 5,000 people who attended the dedication ceremonies on July 21, 1842. Kawaiaha‘o has always been a house of worship for both commoners and royalty. Adorning the walls are 21 portraits of ali‘i, commissioned in 1973 and painted by renowned portrait artist Patric Bauernschmidt. Kawaiaha‘o’s pipe organ is the fifth the church has owned. Dating to 1964, it was purchased from the Aeolian-Skinner Company of Boston, the renowned American organ manufacturer. The organ has 2,500 pipes, the smallest about the size of a pencil and the largest measuring 22 feet long and one foot in diameter. King Kamehameha III donated the church’s tower clock, which was made by Howard & Davis, a Boston firm known for its high-quality clocks and scales. The king supervised the clock’s installation in 1850; amazingly, it still marks the hours with its original machinery. Listed on the state and national registers of historic places, Kawaiaha‘o Church is located in downtown Honolulu, across
Aloha and Happy New Year!
from Honolulu Hale. Services in English and Hawaiian take place Sundays at 9 a.m. Special Ali‘i Sunday services honor nine members of the Hawaiian royal family on, or a few days before, their birthday. King Lunalilo was Hawai‘i’s first elected monarch. Although he reigned for just over a year—from January 8, 1873 to February 3, 1874—before passing away at age 39, he was so popular among his subjects he was known as “The People’s King.” Rather than being buried at the Royal Mausoleum in Nu‘uanu, where every sovereign except King Kamehameha I was laid to rest, he chose to be interred at Kawaiaha‘o Church, near his people. ■
WHY IS THIS HŌ‘IKE HALF-SIZE? We’re moving our distribution to the beginning of each month. In February, Hō‘ike will return to its regular eight-page format. Hō‘ike is available in print and online. No matter where you are, you can link to the stories
EDITOR
Mark Berthold Corporate Communications CONTRIBUTORS
Jamie Matsuda Marketing Sales Damian Balinowski Corporate Communications Bradford Chun Maintenance and Engineering
Jim Landers Vice President of Maintenance & Engineering Debbie Nakanelua-Richards Corporate Communications Daniel Roselle Corporate Communications
directly from HApeople.com. Do you have an idea for a Hō‘ike story? Let us know: send an email to HA.CorporateCommunications@HawaiianAir.com. Between issues, get the latest news and information via HApeople e-blasts and HApeople.com. ■
COVER
Our first A321neo in the new Charles I. Elliott Maintenance & Cargo Facility
is written to inform, inspire and entertain the employees of Hawaiian Airlines. Between issues, get the latest news and information via HApeople. Comments and suggestions can be sent to: HA.CorporateCommunications@HawaiianAir.com