END OF VACCINATION POLICY CRAF COIN PRESENTATION HOLOHOLO RETURNS SEPTEMBER 2022 OurSharingVoice The 2022 Nā Leo Survey is Open
PRIZES!! There are great team prizes for those that finish the most surveys, plus random drawings for Logo Store swag and other items for all teammates who complete it.
It’s quick, easy, and anonymous. It’s our second year with our survey vendor, Glint. If you completed it last year, you’ll remember it only took about five minutes to finish and you could easily do it on your computer or mobile device. The same format is back. Glint never shares data that identifies you, which will allow you to provide candid feedback.
We want to hear from ALL of you. We learned a lot from you last year – but only from the 54% of you who took it. As SVP of Human Resources Robin Kobayashi pointed out, “Everyone’s voice matters. Without your input, we’re not getting a full picture of how to make Hawaiian the best place to work.”
Your voices inform action. Last year, you said you wanted better communication around decision-making at the company. In response, we worked harder to ensure the “why” around changes is better presented in our messaging, conducted a preferences survey to learn what barriers you face in receiving information and quickly fix some pressing issues, and profiled collaborative decisionmaking between business and operational groups. There’s more to do, but your feedback is driving progress.
A: “I am familiar with Hawaiian Airlines company values of Mālama, Ho‘okipa, Lōkahi, and Po‘okela”
B: “People at Hawaiian Airlines live the company values.”
launched Sept. 12 and closes Oct. 3. If you were hired on or before Sept. 1 this year, you are eligible to take the short and simple online survey – look for your survey invitation in your HA email inbox. Here are the Top 5 Reasons to share your voice.
We’re measuring how our company is evolving. Our Purpose & Values reflect who we are when we’re at our very best –Chief Financial Officer Shannon Okinaka called them “our North Star.” They are what makes us different from every other airline. We want to understand how well those are understood and felt across the company. Two items will measure this:
Because our Purpose & Values are essential to our success, we’ve changed the employee metric on our Company Scorecard this year; it draws from our performance on these items.
2 1 2 3 4 5 Nā Leo: Share What You Know
■ It marks a shift from an organized community and national response to advising individuals to understand their risk
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Now, we must refocus on our common goal to see our company thrive again. As President & CEO Peter Ingram noted in his announcement: “I want to acknowledge that this has been an emotional and divisive issue within our team. I know – from the many conversations I’ve had with you over the last year – that some will be unhappy with the ending of the policy just as some were with its implementation in the first place. But we are an ‘ohana; and sometimes family members disagree. What defines ‘ohana is the ability to move beyond those specific disagreements and embrace what connects and unites us. Colleagues who rejoin our active workforce are part of this ‘ohana and should be treated as such. Now, more than ever, we need to work together to meet our competitive challenges, complete our recovery and pursue the abundant opportunities ahead.” ■
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■ The Centers for Disease Control and Prevention (CDC) updated its guidance, reflecting these changed circumstances. The update marks a shift from an organized community and national response to advising individuals to understand their risk. Also, it makes no distinction between individuals who are vaccinated or unvaccinated in its isolation guidance following infection.
■ It makes no distinction between individuals who are vaccinated or unvaccinated in its isolation guidance following infection
Unvaccinated employees who chose to take a leave of absence as part of the Transitional Period Testing Program will be offered an opportunity to return to work, the timing of which is subject to training and other operational constraints.
Ending the COVID-19 Safety Policy
Can we still wear masks if we want to? Yes. As a reminder, branded cloth masks are available for frontline teams. If you prefer to wear your own N95 or KN95 and you’re in a customer-facing role, your mask must be black. Airport Operations Teams may also wear surgical masks.
More information is available on the COVID-19 Updates site on HApeople.
If I have additional questions, who should I talk to? Please reach out to your manager or your People Relations Manager in Human Resources. ■
Why are we ending the COVID-19 Safety Policy and vaccination requirement? High levels of immunity and availability of effective COVID-19 prevention and management tools have reduced the risk of medically significant illness and death, prompting the CDC to update its guidance on Aug. 11, 2022:
With the end of the policy, what is the company’s stance on COVID-19 safety? Everyone should continue to heed CDC guidance: To prevent medically significant COVID-19 illness and death, persons must understand their risk, take steps to protect themselves and others with vaccines, therapeutics, and nonpharmaceutical inter ventions when needed, receive testing and wear masks when exposed, receive testing if symptomatic, and isolate for ≥5 days if infected. If you feel ill, you should not come to work – please use sick leave.
With the end of the policy, what is the company’s stance on COVID-19 vaccinations? We strongly encourage teammates who can get vaccinated to do so and keep that vaccination up to date Novavax has recently been added to the vaccine arsenal. Bivalent vaccines that target the newest variants of COVID were recently approved by the U.S. Food and Drug Administration (FDA) and recommended by the CDC.
We announced an end to our company’s COVID-19 Safety Policy effective Oct. 1. This also ends the vaccination requirement as a condition of employment.
■ High rates of vaccination and infection-induced immunity have reduced the risk.
■ Current variants, while highly contagious, appear to cause less severe disease for most.
Among the core reasons for this decision:
■ Additional therapeutic measures are available to reduce the risk of severe disease after infection, providing additional protection for the most vulnerable.
Just as before, the entry fee is waived for active Hawaiian Airlines employees and includes the race package, which has designs inspired by lava rock and ‘ōhi‘a lehua. Be sure to include your legal first and last name (as it appears in UltiPro) and HA email address when you register. Visit the Holoholo Challenge page on HApeople for the U.S. and international employee registration links. This year, if you’re a HawaiianMiles member, you can participate in the referral program to earn up to 40,000 miles.
O, IF YOU’RE READY to Holoholo for a third time, join us Oct. 1-31. Participants can take on one of two virtual courses: a solo 50-mile run/walk on Saddle Road, the highelevation highway that stretches from Hilo to Waimea, passing between Mauna Kea and Mauna Loa volcanoes, or a 125-mile solo run/walk or team relay across the southern section of Hawai‘i Belt Road, starting in the rainforests of Hilo, through Ka‘ū, and ending in the lava fields of Kona.
Through this event, we are supporting the Friends of Hakalau Forest National Wildlife Refuge, a nonprofit working to protect a 32,830-acre parcel on the Island of Hawai‘i that is home to 29 critically endangered species including seven birds, one insect, one mammal, and 20 plants found nowhere else in the world. Holoholo Challengers are encouraged to donate to the nonprofit during registration. ■
Rob Sorensen, Vice President of Marketing
“The Big Island is considered a world-class destination for endurance fitness, making it the perfect place for Holoholo athletes to get inspired and go BIG with their challenges.”
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Your Challenge:
Our company launched the Holoholo Challenge in 2020 as a way to stay connected with employees, guests, and communities we serve when the pandemic was making that difficult. Two years later, thousands of participants completed monthlong 50- and 125mile virtual routes on O‘ahu and Maui. But there is no better island for a distance challenge – even a virtual one – than the one called Big. Holoholo Hawai‘i Island
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We have planned additional tests and a dress rehearsal to solidify our processes before we make the final move to Altea in the spring. That’s when we will conduct a complete data migration a few weeks prior to the April 18 cutover, followed by a “delta migration” a few days prior to address any changes or updates.
The first PNR transfer from Sabre to Amadeus took place in July and the team was encouraged by the initial results. Only 700 of the records moved contained errors. More recent tests performed even better.
Airport Operations needs to test that guests can be checked in.”
Passenger
“It’s a very detailed process that involves teammates from a wide cross-section of departments,” explained Information Technology Business Architect Jan Fogelberg. “The transfer itself takes up to 12 hours, but the work isn’t yet complete. Each team that touches a PNR during our regular course of business must validate the data. For example, Revenue Management must ensure ticket and fare information moved correctly; Loyalty needs to verify HawaiianMiles accuracy; Sales must check that their Corporate accounts properly display; and
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EMDs
Electronic Miscellaneous Documents
Additional tests, corrections & dress rehearsal to take place prior to final move to Amadeus
Next Steps
Elements of our HA Passenger Service System - PSS Data Migration
A project the size of our passenger service system (PSS) requires a monumental migration of data from the old system to the new. A team from Information Technology has been working closely with counterparts from Sabre and Amadeus to ensure all guest information is accurate and available when the new PSS goes live in mid-April.
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PNRs
VERY ASPECT of our guests’ experience with us exists as a Passenger Name Record (PNR). A PNR contains key data: contact details, ticket information, and Electronic Miscellaneous Documents (EMD) that indicate any purchased ancillary products (seat upgrades, Premier Club memberships, etc.). We have more than 1 million records to move, which includes 2.2 million tickets and 250,000 EMDs.
Name Records
“Our IT team, along with all our stakeholders have been working diligently with Sabre and Amadeus to prepare us for a smooth cutover,” said Jan. “It takes many hands to do great work and I’m proud of all the collaboration.”
Data on the Move
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Analyze, Identify & Correct
1,090,978 of 1,091,689 successfully decoded successfully2,198,269eTKTsdecoded
199,109 of 249,109 successfully decoded
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CRAF Coin Ceremony
6 in September 2021, we operated 13 flights on two of our Airbus A330 aircraft and welcomed more than 3,000 Afghans arriving from Europe at Philadelphia and Dulles international airports, transporting them to the safety of military bases in Indiana, New Mexico, Texas, and Wisconsin.
As we transported these special guests to new futures, they experienced our aloha. First Officer Russell Flynn and his wife prepared simple goodie bags for children that were a hit. When asked if there were special experiences from the CRAF mission that stood out, Russell said, “Too many to list. Listening to the cheers from the guests when a soldier in Wisconsin was reunited with his wife (one of our guests); watching the Captain work with a soldier to help a disabled guest board the aircraft; seeing a newborn infant being shielded from the sun with a piece of cardboard – realizing that some people were carrying everything they owned in the world in a single plastic trash bag. But most importantly, seeing the look of gratitude from our guests as they boarded the plane. They had no idea what was ahead, but they knew they were safe and that we would look after them. I don’t speak their language, but I didn’t need to –the look in their eyes said it all.” (Read the full post in Mana‘o.)
On August 31, we honored teammates representing hundreds of employees who served during the Civil Reserve Air Fleet (CRAF) humanitarian mission last year to evacuate people fleeing the Taliban in Afghanistan. They received commemorative coins specially minted by the United States Air Force exclusively for airlines that supported the effort; a special set is on display in the HNL Crew Center.
ring in attendance, President & CEO Peter Ingram addressed the group as the coins were shared.
“As we commemorate the first anniversary of this historic event, we recognize the tremendous efforts of so many teammates who sprang into action on short notice to support this effort,” Peter said. “Mahalo for your continued dedication to our company, our guests, and each other.”
Preferred Seating Expands
incremental revenue from Preferred Seats, along with variable pricing of our Extra Comfort section launched late last year, are helpful steps as we rebuild our business after enduring the bruising pandemic years.
Nu‘uanupā‘ahu i ka He‘enalu
Eight of our teammates joined surf legends Kai Sallas and Lance Ho‘okano to compete at the Duke’s Oceanfest Legends Surfing Invitational last week, back in person after a
Since that successful start, the option has expanded to all North America markets, and last month, we added our first international routes: Sydney and Auckland. There are currently no plans to expand this to Neighbor Island flights.The
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I kēlā mahina aku nei e a‘a ai kekahi mau hoa hana o ka Hui Mokulele ‘o Hawaiian i ka ho‘okūkū he‘enalu o ka Outrigger Hotels & Resorts Legends Surfing Invitational, ua kīkaha maoli lākou me he ‘iwa lā ma kua nalu. Ua lilo i kekahi o ko mākou hoa hana ka lei o ka lanakila! Ma muli o Hawai‘i nei i laha ai ka he‘e nalu a puni ka honua, a he nunui nā mo‘olelo i mo‘o maila. Eia mai he mo‘olelo i huki ‘ia mai loko mai o ka Ka Nupepa Kuokoa o ka makahiki 1867 e pili ana i kekahi me‘e he‘e nalu i ho‘ā‘o e ho‘opakele aku i nā manō.
Last month, some of our ‘ohana Hawaiian Airlines entered the Duke’s Oceanfest Legends Surf Invitational, and they glided
“We continue to evaluate ways to remain competitive based on the unique attributes of our ancillary products,” said Steve Gee, Manager, Product Strategy & Analytics. ■
N JUNE, we soft-launched a pricing initiative in the Main Cabin that allowed customers to shop for seats in desirable locations, such as window/aisle or the first few rows, for a nominal fee. Other airlines charge ancillary fees for these seats, and we could not continue to cede this revenue to our competitors.
These small fees are waived for Elite, Premier Club members, and Corporate Partners; also, Main Cabin Basic fares are not eligible. To ensure our booking system processed these rules correctly, we started with four roundtrip routes – Honolulu to Los Angeles, Seattle and Phoenix, and Kahului to Seattle.
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“Chiefs (and their attendants), soldiers, and warriors, set up camp at Kauhola to surf. Nu‘uanupā‘ahu was enticed to surf, but he didn’t budge. That didn’t stop every other chief and commoner from going out into the water, however. One day, the waves of Maliu and Kapaelauhala were breaking nicely, and so the fierce lad of Nā‘alehu, the wave-rider of the breaks of Kāwā, and the diving head of Unahea (namely, Nu‘uanupā‘ahu) got excited. So, he grabbed his alaia board and rushed off to the sea, and landed on a wave that brought him to Kinaina. Then, he paddled back out to Kūlana, and rode again; returned, and caught a wave again. On this wave, a shark joined him and swam up with a gaping mouth and ferocious teeth; the ocean water dribbled around its teeth and its awe-striking, goosebump-making fins. The shark leaped out like a flying fish. When the other chiefs and people saw this amazing fierce beast of the swelling seas, they were spooked and retreated inland. The shark was six anana [about 6 yards] long, but the māmane-branch smashing one of Kapāpala, that koai‘e snapper of ‘Ōhaikea, had no fear. When Nu‘uanupā‘ahu saw the shark following him, he shifted the ‘alaia to the lip of the wave, and when the shark saw him there, it followed him, and Nu‘uanupā‘ahu shot forward like an arrow being released from the bow. The shark darted below, then it veered up for a bite and Nu‘uanupā‘ahu punched it in the eye; the shark was stunned and Nu‘uanupā‘ahu retreated to a higher wave. While he was above, the shark swam below to return for another bite, but he glided quickly away and the shark missed its mark. It was punched on the side and its gills were scratched and a chunk taken out by Nu‘uanupā‘ahu‘s hand. The shark was injured and retreated, and the chief was nearly to shore when a second shark appeared next to a boulder with its mouth wide open. Nu‘uanupā‘ahu lashed about but was caught in its mouth and met his demise. When his remains washed up at shore, the other chiefs and people wailed with sadness. ■
Continued from page 7
“No laila, ho‘i akula nā ali‘i, nā pū‘ali, nā koa, nā ‘aialo a pau o ke ali‘i, a kūkulu i kauhale ma Kauhola, ‘o ka he‘enalu ho‘i ka hana, e ho‘owalewale ana ho‘i i holo ‘o Nu‘uanupā‘ahu i ka he‘enalu, akā, ‘a‘ole na‘e he hele iki ‘o Nu‘uanupā‘ahu i ka he‘enalu, akā ‘o kēlā a me kēia ali‘i, a me nā maka‘āinana, pau loa lākou i ka he‘enalu. I kekahi lā na‘e, haki maika‘i ihola ka nalu o Maliu a me Kapaelauhala, ‘oli‘oli ihola ke keiki haehae poko o Nā‘ālehu, ka he‘enalu lālā o Kāwā, lu‘u wai po‘o o Unahea. A laila, hopu akula ‘o ia i ka papa alaia, a ‘o ka holo akula nō ia i kai, a waho o Kapalauhala, a laila, ho‘omoe maila ‘o ia i ka nalu, a pae maila a hiki i Kinaina, a laila, holo hou i kai o Kūlana, a laila, kū hou ka nalu, a ho‘omoe hou maila ho‘i ‘o Nu‘uanupā‘ahu, a pae hou nō i ka nalu. I ka pae ‘ana i ka nalu, e pae pū mai ana ka manō, me ka hāmama o ka waha, me ka wakawaka o nā niho; kūkulu ke kai ma ka niho o ka manō a me nā hālō lī-‘auhe‘e ka ‘ili, malolo ka hana a ia ‘ilikani. I ka ‘ike ‘ana o nā ali‘i a me nā kānaka i ke kamaha‘o, ‘ahikananā o ka moana eaea, kau ka weli, ‘auhe‘e akula i uka. ‘Eono anana ka loa o ka manō; ‘a‘ole nō ho‘i i hopohopo iho ke keiki ha‘iha‘i lālā māmane o Kapāpala, keiki ‘uhai koai‘e o ‘Ōhaikea. I ka ‘ike ‘ana ‘o Nu‘uanupā‘ahu i ka manō e alualu mai ana iā ia, e ho‘iho‘i a‘e ana kēia i ka papa ‘alaia i ka ako o ka nalu; a ‘ike ka manō i ko ia nei kau i luna o ka ako, e alualu a‘e ana nō i laila, e ku‘upau aku ana ‘o Nu‘uanupā‘ahu i ka holo, holo me he pua lā i ‘ō ‘ia lā ka lele; ka‘alalo ihola ka manō, e ho‘i kepa mai ana ka manō e nahu, e ku‘iku‘i aku ana ‘o Nu‘uanupā‘ahu, kū nō i ka maka, kimo akula ka manō; e ho‘iho‘i a‘e ana ‘o Nu‘uanupā‘ahu i ka puku o ka nalu halehale. I luna kēla, ka‘alalo nō ka manō e ho‘i hou a‘e ana e nahu, e ku‘upau aku ana kēia i ka holo, hala ke kepa ‘ana a ka manō, a kū nō iā ia nei i ke kuku‘i ma ke ‘api, komo ka lima i ka pihapiha, e ‘uwalu a‘e ana kēia i ka pihapiha moku iā ia nei a pau i ko ia nei lima; a ‘eha ihola ua manō nei, a ha‘alele, a ‘o ko ia nei pae akula nō ia a kokoke e pae i uka, e ‘ōili mai ana kekahi manō e pili ana i ka pōhaku, e hāmama mai ana ka waha, e kuku‘i a‘e ana ‘o Nu‘uanupā‘ahu, kū nō i ka pu‘upu‘u i ka nau, e kepa a‘e ana ua manō nei i ke keu pāpākole, ‘o ka moku nō ia, a pae ana ‘o Nu‘uanupā‘ahu i kapa. Uwā a‘ela nā ali‘i me nā maka‘āinana; he ikaika kau he ikaika mai, he ola kau he ola mai; olo a‘ela ka pihē uwē.”
Communications@HawaiianAir.com.