hok law f i rms | se l e c t i m ag e p o rt fo l i o | 2013
HOK OVERVIEW
HOK is a global provider of design services
current problem solving techniques and
for the built environment. We manage the
appropriate building methods and materials,
planning, design, and construction process
enables HOK to meet any challenge in
for all types of projects in every part of the
architectural design, interior design and
world. Industry surveys consistently rank
planning. The most important factor in
HOK among the world’s leading design firms.
the success of HOK has been its ability to manage the total planning, design and
FIRM HISTORY
construction process for projects of any size
HOK was incorporated in 1955 by three
or scope, and to deliver projects on time and
principals with a staff of 26 employees. The
within budget.
firm’s current staff of 1500 in 24 offices around the world includes architects, interior
HOK CA N A DA HISTORY
designers, programmers, facility/real estate
In Canada since 1997, HOK has over 160
strategists, and graphic specialists.
people in its Ottawa, Toronto, Calgary and Vancouver offices. Architects, interior
HOK has been recognized as one of the most
designers, landscape architects, planners,
respected and best managed firms in the
graphic designers, and space programmers
industry. Contract Magazine ranks HOK as
work in collaboration, drawing upon
one of the most respected firms in the nation
international HOK specialists for added value.
and Interior Design includes HOK as one of
This ensures a consistent vision
the top “Interior Design Giants” in the world.
throughout a project, from its overall design
This international distinction has helped us
concept and impact on the community to
build a dynamic professional team which
the smallest, carefully considered details.
offers our clients unmatched resources. HOK’s Canadian teams offer experience in Our commitment to design excellence,
almost every sector: education, corporate,
coupled with our complete familiarity with
government, healthcare, science &
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HOK OVERVIEW (CONTINUED)
technology, culture, retail, hospitality, and
#2 Office Architects, Building Design +
residential.
Construction, GIANTS 300, July 2012
HOK creates exceptional environments that meet the world’s most complex planning and design challenges. Powerful, aspirational ideas guide our solutions. Our work inspires people while shaping the future. HOK projects transcend their initial purposes to express timeless cultural, organizational and personal values.
#1 International Design Firm, Engineering News-Record, July 2012 Lead Green Design Firm, Building Design + Construction, GIANTS 300, July 2012 #1 Architectural/Engineering Firm, Architectural Record, June 2012 #2 in Office Design, Interior Design, Top 100 Giants, January 2013
Our ability to connect across markets and
INTERIOR SERVICES
disciplines in every part of the world allows
HOK Interiors offers a complete range of
us to see the “big picture” and, because we
services in the planning and design of interior
approach design from so many different
space, including:
perspectives, gives us an unparalleled ability to innovate. We collaborate with clients and
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Facility Programming
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Strategic Facility Planning
•
Facility Analysis
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Work Process Studies
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Facility Management Consulting
•
Feasibility Studies
#3 Interior Design Practice, Interior Design,
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Alternative Officing Studies
Top 100 Giants, January 2013
•
Interior Design
colleagues to create wonderful spaces linking people and place. Our ideas emerge from the intersection of many active minds and imaginations. INDUSTRY R ANKINGS
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Programming
A PPROACH TO INTERIOR DESIGN
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Building Evaluations/ Test Fits
As designers, we have a remarkable
•
Space Planning
opportunity, moreover, a responsibility to
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Prototype Design
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Workstation Design
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Lighting and Fixture Design
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Sustainable Design
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Furniture Specification
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Artwork Programs
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Brand Integration
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Lease Consultation
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Signage/ Graphic Design
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Cost Analysis
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Custom Furniture Design
We do not have a predetermined “design
•
Building Information Modeling (BIM)
style,” instead our mission is to develop
•
Facilities Management (CAFM)
design concepts that translate a client’s
•
Change Management
image and business goals into a reflective
We offer these services individually or comprehensively, as required by the client. Typical projects include the five phases of design — Programming, Schematic Design, Design Development, Construction Documents and Construction Administration.
help make the world a better, more humane place to live. At HOK, our goal continues to be to create the best possible environments for our clients and their communities. We recognize that good design is an investment, a way to help organizations meet their objectives. A well-designed workplace can improve the communication flow and help organizations attract and retain its most important resource — it’s people.
design vocabulary, productivity, better teamwork, optimized occupancy costs and greater flexibility. We provide all types of interiors solutions, from developing workplace standards to inplace renovations and full scope corporate headquarters projects.
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HOK OVERVIEW (CONTINUED)
HOK’s design of work environments always:
Bloomberg Blue Sky Studios
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Supports organizational change
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Enhances collaboration and creativity
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Reduces occupancy costs
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Reflects a company’s brand and culture
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Promotes recruitment and retention
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Accommodates new ways of working
Burson Marsteller
•
Integrates sustainability 4
Canon USA
BMW Bristol-Myers Squibb British Consulate Brooklyn Philharmonic Brother International
Capgemini Our multidisciplinary team approach enables
CBS
us to develop facilities that are appropriate,
China Life Insurance
effective, and aesthetically distinctive,
Cisco New York
resulting in a winning solution for our clients.
Colgate-Palmolive Computer Associates
SELEC T CLIENT LIST
Aegis Media Aflac American Express Ann Taylor Arnold & Porter LLP AT Kearney AT&T Avon Products, Inc. Barclays Capitol Americas BBVA
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Credit Suisse Deloitte Delta Air Lines Crown Room DLA Piper Discover Dow Jones Interactive/Work.com Endurance Reinsurance Fortis Property Group Gap Inc. GE Capital George Comfort & Sons
Glacéau
Meredith Corporation
GTE Training Center
Merrill Lynch
Gunderson Dettmer LLP
Metropolitan Center
Guy Carpenter
Metropolitan Museum of Art
HarperCollins Publishers
Mindshare
Heyman Properties
MTV Networks
Hilb, Rogal & Hamilton
Nina Footwear
Hoffmann-La Roche
Nortel Networks
Horizon BCBSNJ
Ogilvy & Mather
HotJobs
Paine Public Relations
IBM
Parsons US
John Wiley & Sons
PepsiCo
JPMorgan Chase
Pfizer
JWT
Philips Electronics
King Abdullah University of Science and Technology (KAUST)
Plaza Construction
Lehmann Brothers
Radio City Music Hall
Leslie Fay
Roundarch Isobar
Lifetime Television
Russell Investments
LG North America
SEIU Fund
Manulife
Showtime
Marsh & McLennan Companies
Singapore Chancery
MasterCard International
Société Générale
McGraw-Hill
Sony Electronics
MEC (formerly Mediaedge:cia)
Starwood Hotels & Resorts
Merck
Strategies for Wealth
Prudential Insurance
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S U S TA I N A B I L I T Y
C O M M I T M E N T T O S U S TA I N A B I L I T Y
These resources served as the foundation for
By developing solutions to enhance aesthetic
The HOK Guidebook for Sustainable Design,
goals while limiting resource consumption,
widely recognized as one of the design
improving building performance and
profession’s seminal textbooks.
promoting occupant health and productivity, HOK is leading the way to an increasingly
TA N G I B L E R E S U LT S
sustainable future.
HOK has convincingly demonstrated that “green” projects can be delivered without
U N M AT C H E D E X P E R T I S E
compromising budget constraints, aesthetic
In the early ‘90s, HOK chose to build
goals or building performance. Our built
sustainable design into all practice areas,
projects include office buildings, hospitals,
service offerings and regional offices rather
laboratories, corporate campuses, airports,
than creating a separate specialty group. Our
museums, schools and master-planned
commitment emanates from every level of the
communities throughout the world. HOK
organization — from Chairman Bill Valentine,
currently has 148 LEED-certified projects, 10
to Integrated Design Director Gerry Faubert,
BREEAM-certified projects, 4 Green Mark-
to a network of “Sustainable Managers” in
certified projects and 1 Green Globes project.
each regional office and practice area. INDUSTRY RECOGNITION
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More than 750 HOK employees have become
HOK’s expertise and leadership have
Leadership in Energy and Environmental
been acknowledged through awards
Design® (LEED)-accredited through the US
and recognition from leading industry
Green Building Council (USGBC).
organizations, including:
Long before the creation of the LEED green
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For the second consecutive year, HOK
building rating system, HOK developed
ranked #1 on Engineering News-
sustainability checklists by phase and topic.
Record’s “Top 100 Green Design Firms.”
•
•
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HOK ranked #3 in the inaugural “Architect
For six consecutive years, HOK designs were selected for the “Top 10 Green
magazine, based on sustainability,
Projects list” by the American Institute of
design excellence and profitability.
Architects Committee on the Environment.
HOK’s 15-year commitment and
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HOK is the only design firm to earn the
contributions to the green building
“Designing a Sustainable and Secure
movement were honored by the US Green
World” award from Global Green USA,
Building Council with the “Organizational
the US affiliate of Mikhail Gorbachev’s
Excellence” award at the 2006 USGBC
worldwide environmental organization
Leadership Awards program.
Green Cross International.
HOK earned the prestigious 2006 Sustainable Design Leadership Award, presented by CoreNet Global, International Interior Design Association, and American Institute of Architects Committees on the
H O K AWA R D S
#1 “Top 100 Green Design Firms,” ENR “Top Ten Green Projects,” including KAUST. Eight AIA Committee on the Environment
Environment and Interior Architecture.
#1 “Most Influential Green Design Firm,”
The firm was previously honored with
Design Intelligence survey
a “Special Commendation” by this international awards program in 2003. •
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100” list published by Architect
The HOK Guidebook for Sustainable Design was named 2005 Best
HOK “Organizational Excellence Award,” US Green Building Council Leadership Awards Program
Sustainable Practice Winner in the
“Sustainable Design Leadership Award,”
category of Educational Initiatives by
Design Firm Winner. Presented by the AIA
the Sustainable Buildings Industry
committees on the Environment and Interior
Council (SBIC).
Architecture, CoreNet Global and the IIDA
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L AW F I R M E X P E R I E N C E
H O K ’ S L AW F I R M T H I N K TA N K
collaboration technologies that allow
Several years ago HOK convened a group
participants from other HOK offices to
of professional designers, managers and
interact with colleagues in a way that very
pre-design experts from around the world,
much feels like meeting in person.
who have the most extensive experience delivering law firm space and who are well-
The current members of HOK’s Law Firm
published on the topic. What began as a
Think Tank have collectively planned,
brainstorming exercise evolved into what
programmed, designed and delivered almost
we now refer to as HOK’s “Law-firm Think
8 million SF of law firm space globally. This
Tank.” This group meets quarterly to discuss
team’s collaborative input allows the best
business issues in the legal industry, but the
possible planning and design solutions to be
core mission of this group is to understand
developed in the most efficient way.
these trends and consider how space might best support the work style and culture of
HOK LAW CLIENTS
today’s law firm.
Akin, Gump, Strauss, Hauer & Feld Arnold & Porter LLP
To do this, the group pushes forward ideas
Ausley & McMullen
that are affecting the legal industry today
Baker Botts
and studies concepts from other corporate
Baker & McKenzie
and professional services organizations that
Blakes
are relevant to law firm design.
Bondurant, Mixson & Elmore Borden Ladner Gervais LLP
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Our worksessions are conducted virtually
Broad and Cassel
using one of HOK’s Advanced Collaboration
Bryan Cave
Rooms (ACRs), which feature a combination
Carlton Fields
of Cisco Telepresence® high definition
Cleary Gottlieb Steen & Hamilton
video conferencing and Thunder Desktop®
Cook, Yancey, King & Galloway
Crosby, Heafey, Roach & May
Los Angeles County Bar Association
Davis and Company
Lynberg & Watkins
Debevoise & Plimpton
Lyon and Lyon LLP
Dechert LLP
McCarthy Tetrault LLP
Dentons Canada
McGuire Woods LLP
DLA Piper
Nossaman LLP
Dreier Stein & Kahan
O’Donnell Shaeffer
Dutton Brock LLP
O’Melveny & Myers
Ferruzzo & Ferruzzo
Oppenhoff & Rädler
Finley Kumble Wagner Heine
Parker Hudson Rainer & Dobbs
Gaedertz, Quack, Krelle, Vieregge
Pillsbury Madison & Sutro LLP
Gallop Johnson Chromalloy
Reynolds Porter Chamberlain
Gibson, Dunn & Crutcher
Riordan & McKinzie
Guilfoil Symington Petzall & Shoemake
Rogers & Hardin
Gunderson Dettmer LLP
Senniger Powers
Gunster, Yoakley, Criser & Stewart
Shaw, Pittman, Potts & Trowbridge
Hall, Booth, Smith & Slover
Sheppard, Mullin, Richter & Hampton
Hancock Rothert & Bunshoft
SJ Berwin
Haynes and Boone
Stroock & Stroock & Lavan
Heller Ehrman
Sullivan & Cromwell LLP
Holland & Knight
Van Etten Suzumoto & Becket
Husch & Eppenberger
Vinson & Elkins LLP
Irell & Manella
Wessing
Jones, Day, Reavis & Pogue
White & Case LLP
Katten Muchin Rosenman LLP
Williams Shifino
Lillick & McHose
Wilmer, Cutler & Pickering
Littler, Mendelson, Fastiff, Tichy & Mathiason
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L AW F I R M B E N C H M A R K S
A C U LT U R E O F L E A R N I N G
HOK looks at broader trends and their
For many years, there has been a heavy
impact on the workplace, understanding
reliance in the interior design industry
the business driver behind each trend and
on benchmarking to establish law firm
its potential applicability to new clients.
design. While benchmarks can be useful for
Benchmarking information from our own
comparison of certain metrics, the reality
work, published other projects, or the Legal
is that each firm is a unique business and
Industry Council of IFMA Benchmarking
deserves a strategy developed around their
report, which HOK sponsored exclusively,
practice, culture and operations and not a cookie cutter solution based on what other law firms have done. While giving a sense of very general trends such as RSF per attorney, what benchmarking does not do is communicate the effectiveness of the work environment in supporting another firm’s practice. When so many firms have been designed to look like each other, the spaces are often outdated from the day of move in. For example, most attorney offices are designed the same way they were 20 years ago, even though technology has evolved significantly since then. So, what is most effective process for understanding how to design a law office that will remain relevant for a new lease term, adapting to technology, new generations of lawyers, and competitive legal practice?
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will provide contextual and comparative data. Folded together with the strategic programming process, the result is workplace made for the business, not copied from another, potentially irrelevant example.
WHAT WE ARE
HEARING Excerpts from the Yale student reponses to HOK’s Law Student Survey
“Most lawyers should be allowed to telecommute from home most days of the week. It is environmentally wasteful to continue to require them to commute 5 days a week on overcrowded roads. Law firms need to think outside the box on how to use the internet to lower the need for gasoline.”
“Sustainability is very important to me, and I expect law firms to have a plan to conserve energy and lower their carbon footprint – if only because it tells me that this is a law firm that is conservative and not wasteful with their money.”
“Natural light, a window, independent office spaces with an open door policy . . . these are all necessities. In fact, it would be best if everyone kept their doors either completely or halfway open. Closed doors give off a vibe of isolation and reclusiveness.”
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At Gunderson Dettmer in Menlo Park, CA, HOK clustered the Attorney offices in glass front offices around shared collaboration areas.
At Gunderson Dettmer in Menlo Park, CA, HOK clustered the Attorney offices in glass front offices around shared collaboration areas.
Why Bother Coming to the Office When You Can Work Anywhere? Planning today’s law offices for interaction Recently I worked on a comprehensive workplace strategy for a large law firm. The study included detailed surveys, time utilization and space analyses, and workshops organized by employee type and practice group. The goal was to optimize this firm’s work environment by identifying the relevant (and irrelevant) components and determining the ideal mix. Attracting the best and brightest was a major concern of the firm, so the partners were very interested in the associates’ opinions on the workplace. One of the key findings was the strong link between interaction and the associates’ job satisfaction and performance. The associates who felt they were doing their best work also believed they had sufficient opportunities to interact with their peers and partners. By contrast, the least-satisfied associates reported few opportunities to engage with their colleagues. h o k .c o m
During one workshop, an associate noted how valuable it was to communicate with a busy partner when he went for coffee in the morning. Through the course of a typical day, the associate might try to drop into the partner’s office, only to find him on the phone or in a meeting. The associate would hover at the door waiting for the partner to become free. Sometimes, he would return to his desk on the other side of the floor and try again later to meet with the partner. The only sure way to get the partner’s feedback was to make an appointment through his secretary. And if the associate could get the partner’s attention in his office, the discussions often were formal. In the pantry area, on the other hand, he felt more comfortable running an idea by the partner in a casual manner. He made it clear that the casual interaction was much more valuable than the formal interaction. During the workplace analysis study, one of the senior partners on the real estate committee mentioned something compelling: Law firms no longer compete on processes. Instead, they compete on the knowledge and strategies of the individuals within the firm. Most law firms have a strong knowledge management system populated with many templates and work product examples. This partner pointed out that an associate could easily find a template and implement it on a case. Yet he noted that the template did not indicate whether the brief was successful, whether other variations of that brief existed, or what the attorney who used it would do differently the next
workplace may offer the most potential. The interconnecting stairway, for example, is one of the best ways to stimulate interaction because it brings people together from more than one floor. These stairways can take up valuable real estate on multiple floors while adding a ubstantial expense to a project. Yet the value they contribute in influencing people to socialize in non-threatening, informal ways seems to offer a substantial return on investment. Though creating coffee areas is an undeniably effective way to encourage this type of social interaction, these spaces don’t necessarily need seating. They simply need to be ample enough to allow people to step to the side and engage in conversations. Planning concepts and materials can contribute to the creation of lively neighborhood-like environments by providing vital visual connections. Long, narrow corridors with opaque walls, for example, don’t contribute to a collaborative workplace. While attorneys still need long periods of heads-down concentration time and high levels of privacy, they do each other a disservice when they hole up in an enclosed office. Lately we’re seeing an increase in the amount of glass on attorney office fronts, even if it is screened for visual privacy and carefully detailed for acoustic privacy. Even adding a modest amount of glass to office fronts draws natural light into the interior while linking the office occupant to others in the workplace. Using this glass also can add points required to help a space achieve LEED certification.
At McGuire Woods in Century City, CA,in HOK breakout space top and At McGuire Woods Century designed City, CA, HOK designed breakout space atat thethe top and bottom of the interconnecting that serves theconference conference centercenter, as well as informal discussions. bottom of the interconnecting stair thatstair serves the as well as informal discussions. time. This is the type of insight that can only be gained through face to face discussions. The partner expressed frustration that associates stayed in their offices with the doors closed, communicating only through email and not interacting by choice. It further emphasized the business imperative of fostering informal interaction. What’s the best way to incorporate true interaction — the type that often generates the best ideas — into the law firm workplace? I have seen many attorney’s lounges sitting empty. Many of these spaces appear to have been modeled after lounges in corporate or high-tech client spaces, and resemble more of a party space than a serious gathering area. In the fast-paced legal environment, the stigma of being seen ‘not working’ in a high-visibility space doomed them to failure. When planning any type of office space, I inevitably think about Malcolm Gladwell’s “Designs for Working” story for the New Yorker’s December 11, 2000, issue (http://www.gladwell.com/2000/2000_12_11_a_working.htm). Applying ideas about planning urban spaces for serendipity and creativity expressed by Jane Jacobs in her 1961 book, The Death and Life of Great American Cities to workplace design, Gladwell articulates a belief that designing an office with the best qualities of Greenwich Village would create the most innovation. “To thrive,” writes Gladwell, “an office space must have a diversity of uses—it must have the workplace equivalent of houses and apartments and shops and industry. … Offices need the sort of social milieu that Jane Jacobs found on the sidewalks of the West Village.”
The way we arrange these offices can create even more opportunities for making visual connections. Law firms may not be ready to disturb the status quo of arranging rows of private offices along the windows, but designers should study alternative arrangements such as clustered offices which improve visual connections while maintaining privacy. This is quite achievable in real estate markets where costs or other factors drive some offices into the interior. Of course attorneys will never want to feel like they are working on what Gladwell calls “the noisy bustling ballet of Hudson Street.” Even so, designers of law offices can create environments that increase the type of interaction that compels attorneys and staff members to talk to each other as comfortably as they would on a Greenwich Village street corner.
Catherine Haley Director of Interior Design HOK, Washington DC Catherine Haley has nearly 20 years of experience in strategy and design of work environments. Her projects include over a dozen law firms as well as corporate offices, conference centers, courthouses, and labs.
This approach leads to a hypothesis that the best way for a space to foster casual social interaction is ‘by accident.’ Chance meetings by people moving through a h o k .c o m
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