Home Instead
York & Ryedale newsletter
elder THE
June 2017
Client satisfaction questionnaire
How are we doing?
At Home Instead, we strive to provide the highest possible care service: Care that is compassionate, responsive, empathetic and reliable. We are rated the No 1 care provider by healthcare intelligence experts LaingBuisson®. However, we never want to rest on our laurels. It is our aim to continuously improve and that includes changing things you tell us we are not doing so well at and keep doing things that you say we are, but doing them better. We will shortly be issuing a questionnaire which we ask
that you take just a few moments of your time to complete. It really will help us make a huge difference in what we do to go the extra mile in meeting the needs of our clients. The survey is anonymous so we encourage people to be open and honest with their feedback.
We look forward to your response and are committed to acting on your feedback
Luke’s 300 miles for Alzheimer’s Society Luke Norbury, Director of Home Instead Senior Care York & Ryedale, last week completed a bike ride from London to Paris with the final leg of his ride on Saturday 13th May. It was a 300 mile ride, after 95 miles from London to Dover on Day 1, Luke developed tendonitis in his knee so the remaining 3 days were painful! For some reason, he thought northern France was flat – he now knows it is not! Lots of people were kind enough to donate when Luke originally planned to do the ride last year, however, due to an injury, the ride had to be rescheduled. Luke was doing the ride to raise money for the Alzheimer’s Society, a charity close to us at Home Instead Senior Care as we provide support for people who have Alzheimer’s or other forms of dementia on a daily basis.
It was Luke’s father-in-law John Roche who originally inspired him to do the ride. He has vascular dementia and although he has coped well, it’s not the way any of us would choose to live out our later lives. It would be fantastic if you could help make Luke feel that the dodgy knee, and the incredibly sore backside he acquired over the 300 miles from London to Paris, has helped contribute to the work that the Alzheimer’s Society is doing to find a cure and to find ways to improve the lives of people who are already living with some form of dementia. If you would like to donate, please visit Luke’s Just Giving page: www.justgiving.com/fundraising/ Luke-Norbury2 Luke funded the cost of the ride so every penny you donate goes straight to the charity. Any support would be greatly appreciated.
DoggyBags!
and other creatures
This month we held a CAREGivers pet’s competition called ‘Doggy Bags’. CAREGivers were tasked with sending in pictures of their pets, the only catch being, the picture must feature a Home Instead bag. The best entry would win a prize for their pet. Ann-Marie, Director of Home Instead Senior Care York, hadn’t seen any of the entries so she was drafted in as guest judge. As you can see, we had some fantastic entries and choosing a winner was incredibly hard! But in the end Ann-Marie decided the winner was Julie Bell and her dog Oskar, we are sure you can agree Oskar is a very deserving winner!
Gloria
Julie Bell with Oskar
Oskar
Lilly
Snakey
Monty Gus
Barney
Summer
Rabbit
Dusty Millie Ginger & Nutts
Jacob
Caleb
Bandit
Rory
Jasper Kenko
Shadow
Monty Rosie & Daisy Ginge
Karen, our ‘Fraud Champion’ at Home Instead Senior Care York & Ryedale, visited a group of senior citizens in Stockton on the Forest last month to give a presentation on senior fraud protection. Home Instead are currently
Gentle aerobics Go along to the Poppleton Centre and join in their new gentle aerobics sessions for everyone every Wednesday afternoon from 2.30 pm to 3.30 pm. You can join in the fun for a small weekly donation of £2. The sessions are a gentle way to exercise and raise your pulse rate without being over stressed. Afterwards you can relax and unwind in the Café Refresh with a hot or cold drink. To book contact Beth on reception, email info@ poppletoncentre.org.uk or telephone 01904 797478.
Tips to protect against fraud presentation running a scam busters campaign, its aim is to give seniors hints and
tips on how to protect themselves against fraud. If you know of, or are part of a group that would be interested in having us visit to give a scams presentation, please let us know at info@hiscyork.co.uk.
Help beat Dementia
Join Dementia Research is a nationwide online and telephone service that allows people to register their interest in volunteering for dementia research studies. People with dementia, their carer or anyone interested in research can be matched to studies. You can register your interest by going to www.joindementiaresearch. nihr.ac.uk or telephone Alzheimer’s Research UK on 0300 1115 111.
The Alzheimer’s Show 2017
The UK’s leading event for dementia care will take place in London on 9-10 June 2017 and in Manchester on 23-24 June 2017. With practical advice, information, products and services to help those caring for or affected by Alzheimer’s, dementia and memory loss the show has something for everyone whether you are a family carer, healthcare professional, person with dementia or simply want to learn more. The Alzheimer’s Show features practical workshops, informative presentations and talks, Q&A’s with dementia experts, professional advice clinics and dementia and care specialists all in one place. The Alzheimer’s Society is partnering with The Alzheimer’s Show for the fifth year and believes that it’s a great opportunity to unite experts, professionals and people affected by the condition under one roof to share knowledge and provide support. To find out more and to book discounted tickets for the event go to www.alzheimersshow. co.uk, email info@alzheimersshow.co.uk or call 01892 723 195 for further information.
Walking football The Poppleton Centre are now offering Walking Football for everyone every Wednesday afternoon from 1pm to 2pm in their sports hall. You can join in the fun for a small weekly donation of £2. Walking Football is great no matter how old you are, and is just a slower version of the beautiful game and is a great way to socialise and rediscover the joy of the sport. To book contact Beth on reception or email info@ poppletoncentre.org.uk or telephone 01904 797478
Go green Ring Jack on
01904 690884
for your invoices and schedules to be sent via email now. Help us cut the amount of paper we currently use and play your part in Home Instead going green.
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Quick Quiz All the answers to the below clues are found in a kitchen: 1 – It’s a type of drum 2 – It leaks a lot 3 – They carry a golfer’s bag 4 – Something that covers a fish’s body 5 – It’s either sink or swim 6 – To hinder or prevent is to... Answers below. Thanks to our client Mr Drake for sending us across this quiz. If you would like to send us something for future editions, why not write something down and ask your CAREGiver to bring it in to the office? Answers
OCAY is a small local charity that supports older people to take control of their own lives, be more independent, have reduced levels of poverty, be socially included and have their voices heard. OCAY believe all older people should have clear access to the benefits system and local services in order to maintain their independence and assist people to find out what choices are available to them. They advise clients on options and support them to pursue their chosen one or refer them to another agency, if more appropriate. They believe that all older citizens should have access to an independent advocate and provide trained volunteers, who can be called upon to advocate for people who do not have family or friends to help them or who want more independent help. They also encourage and support friends and family who act as advocates and are always looking for volunteers. Contact OCAY on 01904 676200 or email: info@ocay.org.uk. More information is available at www.oldercitizensadvocacyyork.org.uk
York Festival of Ideas York Festival of Ideas will take place from 6 – 18 June 2017 under the banner of The Story of Things. There are 16 festival themes including: a date with history, a moment in music, exploring York, the human mind and revealing the ancient work to help you navigate the areas that most interest you. There are over 180 events across the city to go to, such as talks, performances and exhibitions so the festival has something to offer everyone and for all ages. To see the detailed programme of events, go to www.yorkfestivalofideas.com
1. Kettle. 2. Sieve 3. Caddy. 4. Scales. 5. Sink. 6. Foil.
Home care with a difference ▶ Award winning care ▶ Companionship services ▶ Home help services ▶ Personal care services ▶ Highly trained CAREGivers If someone in your family needs a little help please call us on 01904 690884
Home Instead Senior Care 10 Clifton Moor Business Village James Nicolson Link, Clifton Moor York YO30 4XG Telephone: 01904 690884 Email: info@hiscyork.co.uk Web: www.homeinstead.co.uk/york
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