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Congratulations on making the Smart Move! This packet contains helpful information that will guide you through starting your career with HomeSmart. Please keep it in a safe place where you will be able to refer to it later. HomeSmart is the leading 100% brokerage in the nation and we continue to grow because of agents like you. Please let us know if you ever need anything, and remember...
It’s a Smart Move with HomeSmart!
RealSmart Agent Panel 4 SmartTools 6 Office 8 Getting Started 9 Paperwork Process 10 Support Directory BC
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RealSmart Agent RealSmart Agent is your tool for business development and resource for information as a HomeSmart agent. You can access RealSmart Agent at RealSmartAgent.com. Your username is the email you provided. The first time you login, your password will be HomeSmart1! (case sensitive). You will be prompted to reset it. You can change it under the My Account button.
Dashboard
Education
The Dashboard is your homepage. It contains
The Education tab enables you to find live training links,
transaction file status, productivity and company
training videos and a link to our Education Calendar where
news as well as links to websites you might use
you can register to reserve your seat in any of our many
on a regular basis. It also lets you check on the
Continuing Education and business courses. Classes are free
current paperwork processing and transaction
to all agents. You can also access the Education Calendar
approval timeframes.
anytime at: HomeSmartCalendar.com.
My Account In My Account, you can manage your contact information. Any time you have a change of information, you will make those changes here to notify HomeSmart. You will also complete your profile to help clients find you on HomeSmart.com, manage your notifications, and schedule your covering agent during vacation time.
Transactions The Transactions tab is where you can create transactions, submit paperwork and manage the status throughout the life cycle of the transaction from pending to close.
Marketing Here you can access our Marketing Design Center where you can customize and order business cards, flyers, postcards, yard signs, listing/buyer presentations and, order promotional items, download and create free marketing and log in to your free personal marketing website. You can also access all of your SmartTools through the Marketing tab.
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Y
our Virtual Office
Office
Calendar
The Office tab has company and industry news. This is
This tab contains an automated transaction
also where you can obtain branch information, reserve
function showing expiration/closing dates for all
conference rooms, or inquire about office space leasing
of your transactions.
opportunities.
Downloads The Downloads tab contains forms, marketing materials and more. You can search per category on the left, or by typing in a keyword on the top right hand side where it says “Search All Downloads.”
FAQs FAQs is populated by our Brokers. It posts frequently asked questions and answers. It’s updated with new Q&As regularly, so check in often for new information. You can search categories on the left, or by typing in a keyword on the top right hand side where it says “Search All Questions.”
Contact Us Find contact information for each department.
RealSmart Agent App Available in the iTunes app store and Google Play, the RealSmart Agent App brings all the ease and features of our end-to-end real estate transaction management platform to the palm of your hand.
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SmartTools At HomeSmart we make it a practice to ensure our agents have the tools they need to be leaders in the real estate industry. SmartTools will enhance your ability to run your business smoothly and efficiently for FREE. You can find SmartTools tutorial videos under the Education tab in the RealSmart Agent tutorial section.
Access these SmartTools under the Marketing tab in RealSmart Agent: SmartTube, SmartFlyers and SmartGallery.
SmartTube
SmartGallery
A YouTube Video of Each Home
Listing Website
SmartTube creates a video set to music from the MLS
SmartGallery provides each HomeSmart listing with
listing you create and submits it to YouTube.
a personalized, custom website. Each site contains property details, a photo gallery, and a contact page to reach the agent.
SmartFlyers Automated Listing Flyers Print-ready flyers are automatically produced for each of your MLS listings.
SmartSES Listing Search Engine Submission HomeSmart automatically submits MLS properties to over 750 search engines and consumer websites nationwide, giving each home unsurpassed exposure.
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A
ll You Need – In One Place!
The following SmartTools can be accessed through the SmartSite 2.0 tab.
SmartTour Custom Buyer Tours in Minutes Create custom website tours for individual homes in minutes. The tour appears on a custom, branded website created with information pulled directly from the Multiple Listing Service.
SmartSites Personal Agent Websites Full IDX-enabled websites that are customizable. They feature a powerful search engine and include many tools which integrate with lead-generating,
SmartSearch
fully automated custom property searches that
Buyer Home Searches Made Easy
showcase your listings.
SmartSearch is a powerful search engine that provides automated and custom searches, local information, satellite photos, street level views, and the ability to create routes to view the properties.
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Branch Office & Support Staff You have access to amenities at your HomeSite location.
HOMESMART CORPORATE OFFICE AND TRAINING CENTER
FOR A COMPLETE LIST OF BRANCH OFFICES, PLEASE VISIT HOMESMART.COM/TEXAS
Conference Rooms You are welcome to reserve a conference room at any location. Each is equipped with computers and big screen monitors. Reserve at HomeSmartAgent.com (select Office tab go to the branch office and select Reserve Conference Room beneath branch).
Private Offices Offices are available for rent at many HomeSites. Contact Agent Services at AgentServicesHOU@HomeSmart.com or 713.338.2224 for current availability and rates.
Virtual Reception Your guests will be greeted by our live virtual receptionist who will contact you upon their arrival and open the office to them.
Keycard Access Your keycard gives you convenient 24/7 access to any corporate branch office.
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Getting Started If at any time you need assistance with getting set up, please contact Agent Services at: 713.338.2224 or AgentServicesHOU@HomeSmart.com.
Marketing Design Center To Login to RealSmartAgent.com, enter your username and password.
Access our new Marketing Design Center through the Marketing tab on RealSmart Agent. Customize and order business cards, postcards, flyers, yard signs, listing/buyer presentations and more!
RealSmartAgent.com Google Chrome is our preferred browser. Although not recommended, other common browsers that can be used are Safari, Mozilla Firefox and Internet Explorer.
HomeSmart Calendar Access the calendar by selecting the Education tab in RealSmart Agent. Go to the Class Schedule. Double click on the class you want and select Reserve Spot. Need to cancel a reservation? Access your RealSmart Agent account. Click on Completed Classes to view classes taken or Scheduled Classes to view registered.
December 2021
Besides customizing and ordering your marketing material, you'll also be able to access a library of free downloads, including marketing slogans, flyers and other branded graphics, as well as fully customizable listing presentation PowerPoint and Keynote files. The Marketing Design Center is also where you'll find promotional items such as shirts, coffee mugs, lapel pins, flash drives, notebooks, pens and more.
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Paperwork Process All paperwork must be received within three days of contract acceptance. This includes new listings, sales and leases.
1: Log onto the RealSmart Agent Panel at RealSmartAgent.com. • Select the Transactions type on the lefthand menu
2: Enter Your Transaction. Once created, you have two different options to submit your paperwork. Browse and upload directly into the transaction, or drag and drop.
• Click the Create button
Need Help Creating a Listing? Select the Education icon, then click on RealSmart Agent Videos.
Hint: To view training videos, select the Education tab then choose RealSmart Agent Videos.
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To Email Your Paperwork Each transaction has an email address to receive the transaction paperwork. You can view the email address of a specific transaction from the transaction summary page (displayed as “Shareable Email”). All documents emailed to this address will automatically be added to the transaction document inbox.
G
etting Down to Business
3: Check Status. Once submitted, your paperwork takes 5 days to be processed and reviewed by the Broker. To check the status of your paperwork, log back into your SmartPanel within that time frame.
4: Submit Any Additional or Missing Paperwork – Follow the Same Options as Step 2. Upload directly into Transaction, or email to the transaction email address.
Go to the Transactions tab and click the transaction type to see the statuses of your transactions. Click on the property for detailed information.
TIP: Be sure to check the Current Processing Timeframes section on the right-hand side of the Dashboard screen.
Processing Paperwork: 01/01/2022 Approving Transactions: 01/01/2022
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Support Staff
Local Boards
Corporate Main Number: 713.785.6666
San Antonio Board of REALTORS®
Agent Services | 713.338.2224
9110 W IH-10, San Antonio, TX 78230 210.593.1200 RealEstate.SABOR.com
AgentServicesHOU@HomeSmart.com For on-boarding or website, materials and marketing, or other technology questions as well as access to RealSmartAgent.com Broker Services | 713.338.2227 BrokerHOU@HomeSmart.com For legal questions and/or specific contract questions.
Houston Association of REALTORS® 3693 Southwest Freeway, Houston, TX 77027 713.629.1900 www.HAR.com Austin Board of REALTORS® 4800 Spicewood Springs Rd, Austin, TX 78759 512.454.7636 www.ABOR.com MLS: NTREIS
Career Services | 713.338.2235 CareersHOU@HomeSmart.com Recruiting or new agent hiring information.
1950 N Stemmons Fwy #3018, Dallas, TX 75207 214.800.8420 www.NTREIS.net National Association of REALTORS® (NAR)
ClosingHOU@HomeSmart.com
700 11th St NW, Washington, D.C. 20001 1.800.874.6500 www.Realtor.org
Commission instructions, commission checks, referral fees, and general commission questions.
Headquarters: 430 N Michigan Ave, Chicago, IL 60611
Paperwork | 713.338.2269
Washington D.C. Office: 500 New Jersey Ave NW, Washington, D.C. 20001
Closing Services | 713.338.2241
PaperworkHOU@HomeSmart.com Online File Status: RealSmartAgent.com. Paperwork submission and additions, pending transaction status, file cancellations and extensions, and general paperwork requirements. Accounting | 713.338.2223 Billing@HomeSmart.com Statement questions, past due balances, or 1099 questions.
Other Texas Real Estate Commission (TREC) 512.936.3000 www.TREC.Texas.gov 1700 Congress Ave #400, Austin, TX 78701 Supra 877.699.6787 www.SupraeKey.com ZipForms 866.693.6767 www.ZipFormPlus.com
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