BE THE FUTURE OF COULD INTELLIGENT WORKFLOW AUTOMATION HOSPITALITY HR?

BY PRINCE THAMPI, FOUNDER & CEO OF HUDINI

As a hotelier, do you wish your employees could spend more time with guests and less time on cumbersome admin tasks? Are labor-intensive HR processes slowing down your daily operation? What if several hotel functions can migrate online and help you reduce time, paper and improve productivity at the same time?

Workflow automation is the process or system using technology to do repetitive tasks without requiring manual intervention. The use of intelli- gent technology in hotels can help boost productivity and performance, reduce costs, streamline communication, and empower employees. At the same time, this technology offers accountability and the time to focus on important tasks such as guest relations, giving the hotel a competitive edge.

Benefits of workflow automation in hospitality

1. Boosting productivity and performance

With software handling the more repetitive and predictable daily tasks in a hotel, employees’ valuable time is freed up to focus on the higher value work they are passionate about. This allows them to spend more time with guests to enrich and personalize their experience. When not having to deal with mundane tasks, employees will likely deliver higher quality of work and even innovate for the future.

2. Dealing with labor shortages

With the global labor shortage impacting many roles in hospitality, smart technology will help take the pressure off hotels that are short staffed by making hotel operations more agile, seamless, and productive.

3. Attracting the next generation

The use of smart technology in hospitality makes the industry more attractive to a younger generation of hoteliers – the digital natives. A hotel or hotel group operating with the latest tech and offering interesting will more easily attract and retain young talent and future hoteliers.

4. Reducing costs

Workflow automation reduces costs by eliminating human errors and streamlining processes in hotels which enables employees to work more efficiently. This in turn leads to greater employee satisfaction, performance, and even pay. Additionally, automating tedious and time-consuming tasks such as data entry and invoicing allows hotels to save on the cost of administrative labor.

5. Increasing workplace safety

With hygiene remaining a big priority in the travel and hospitality industry postpandemic, contact-less technology that reduces human touch points such as mobile check-in, digital room keys and online chat functions are paramount for the security of both hotel employees and guests. With these functions, hotel guests can skip reception entirely and head directly to their rooms; reducing health risks and making everyone’s life easier.

6. Streamlining communication & accountability

Employees often cite poor communication as a reason for resigning. To reduce employee turnover, easy to use and track messaging apps have proven to vastly improve internal communication. Digital conversation platforms eliminate the need for team members to keep reminding each other of upcoming or missed tasks, and hotel staff can leverage voice commands to execute custom workflows for smarter guest request management. Workflow automation software makes it easy to assign roles and responsibility to individual employees, allowing them to manage their work more independently and with accountability. This reduces the need for managers to oversee every step of the process and constantly check on employees.

At Hudini, we believe that hotels can deliver a better employee environment with intelligent workflow automation. The Hudini platform is ideal for hotels that aspire to improve productivity, increase innovation and foster content employees with time to focus on what really matters.