The UPS and DOWNS of being BEHIND THE BAR

What are the best and most challenging parts of your job?

As a Head Bar Manager, I find that the most challenging aspect of my job is ensuring that all the pieces of the puzzle fit together seamlessly. It requires a lot of patience, attention to detail, and organisational skills to create a smooth and efficient operation. On the other hand, the most rewarding part of my job is undoubtedly when everything comes together, and I see satisfied customers enjoying their drinks and having a great time. It gives me a sense of pride and satisfaction to know that I played a role in creating an enjoyable experience for them.

How do you drive ingenuity in the way you serve customers?

One of the key ways I drive ingenuity in the way I serve customers is by placing a strong emphasis on active listening and building personal connections. I take the time to understand each customer's unique preferences, needs, and tastes, and use this information to create a tailored experience that exceeds their expectations. I also strive to remain calm and positive in all situations, since this helps to create a welcoming and hospitable environment that puts customers at ease. By going above and beyond to provide exceptional service and foster meaningful connections, I am able to create a memorable and enjoyable experience for every customer.

What's your ritual to get your team fired up each night?

As a Head Bar Manager at a super trendy and vibrant venue – Ikigai, I understand the importance of keeping my team motivated and energised every night. One of my key rituals is to set clear goals and expectations for each team member and then check in with them regularly to provide feedback and support. I also make sure to lead by example by embodying a positive, energetic, and motivated attitude every shift. This helps to create a culture of positivity and enthusiasm that sets the tone for the entire team.

How do you deal with challenging situations and or customers?

Dealing with challenging situations and customers is an inevitable part of the job. To handle these situations effectively, I always strive to maintain a calm and professional demeanor and approach the situation with empathy and understanding. This involves taking the time to listen to the customer's concerns and perspective and working to find a mutually satisfactory resolution. Additionally, I rely on my team in navigating these challenging situations, as they bring a unique set of skills and perspectives to the table. By working collaboratively and focusing on solutions rather than problems, we are able to steer even the most challenging situations with grace.

How do you maintain structure within your team whilst also encouraging customers to have fun?

At Ikigai, maintaining structure within my team is a top priority to me, while also ensuring that customers have a fun and enjoyable experience. To achieve this balance, I prioritise setting clear standards and expectations for my team and providing ongoing support and guidance to help them meet these expectations. This includes regular check-ins and feedback sessions, as well as opportunities for team members to share their thoughts and ideas for improving service. At the same time, I encourage my team members to have fun and bring their unique personalities and perspectives to the table. This helps to create a relaxed and welcoming environment that puts customers at ease and encourages them to enjoy themselves. By striking a balance between structure and fun, we are able to provide a high-quality, professional service that also allows customers to let loose and have a good time.

Where do you see your career going?

As a passionate and dedicated Head Bar Manager, I am committed to continually developing my skills and advancing my career in the industry. In the short term, I am focused on continuing to grow and learn in my current role as a Head Bar Manager at Ikigai, taking on new challenges and responsibilities and building strong relationships with customers and team members.