UcaaS success story - Cloud communication enablement

UCaaS success stories

Cloud communication enablement

Leading global UCaaS vendor Company Type Leading Gartner Magic Quadrant UCaaS vendor Location Global with UK entity Services Business voice, video, chat, and contact centre platform

SETTING THE SCENE

CHALLENGES One of the world's largest Unified Communications as a Service (UCaaS) providers acquired a UK hosted voice provider to gain a foothold in the UK market, which they identified as being strategically important to their global growth aspirations.

Post-acquisition and after a review of their supply chain, they decided to continue to build on the previously successful relationship and selected Gamma as their primary UK interconnect partner.

Their initial objective was a seamless customer transition into their existing operations. Furthermore, they were also looking for a strong partner which would allow them to rapidly scale, by offering the highest quality, as well as deep market knowledge and personalised support. Gamma was their number one choice and has remained so for the last 10 years.

AUTOMATION, PEOPLE, KNOWLEDGE

SOLUTIONS APIs for automation

Delivering operational efficiencies through APIs, portals and automation for all services.

White labelling

White labelled value added services enabled the customer to expand their portfolio and target market efficiently.

Dedicated service management

Personalised and dedicated operational manager to ensure services are delivered as per the customer's specific requirements.

Regulatory support

Deep UK market regulatory knowledge is offered as a value add service as required.

www.hottelecom.com

EFFICIENT, AGILE, TRUSTED

RESULTS The main impact of this partnership is the fact that without such a flexible and responsive solution the customer would not have been able to on-board customers fast enough to support its growth and in turn generate considerable new revenue.

For example, as a result of Gamma's superior agility, the customer was able to deliver 10,000 new channels in 4 hours, against the customer's expectation of 2 days and general industry timelines of up to 2 weeks.

empowered

delivered

traffic growth

DID growth

46% 381%

Consequently, in 2021 alone, the customer was able to grow its traffic by 46%, all of this with no downtime to the service.

“Deep market knowledge, unrivalled expertise and our ability to scale with the needs of our customers instantly is what differentiates us from our competitors."

Mike Mills, Director of Cloud and Infrastructure Partners at Gamma

0

capacity increase in

4

downtime

hours

PERSONALISED SOLUTIONS

SUCCESS FACTORS Scalability

Deep market knowledge

Responsiveness

Strong human relationships

Scalability and agility through automation, APIs and platforms are the core of any successful digital business.

Responsiveness and flexiblity is at the core of offering a real-time tailored digital experience.

A deep knowledge of the market in terms of technology, go-to-market and regulation makes all the difference between good and excellent.

Human aspects and direct customer engagement are crucial to build consistency, trust and strong business ethics.

ABOUT GAMMA Gamma is a telecommunications company in the UK, with the agility and flexibility of a software provider.

We own and operate a large and fully resilient, carrierclass network that supports an extensive and feature rich voice application infrastructure. Our pedigree is in voice, and as a tier one carrier, we can proudly say we are the market leaders of SIP within the UK. We empower the channel market with over 1,500 partners, and operate predominantly in the SME/midmarket space. The combination of network investment, a digital first approach and in-house development skills has enabled us to develop a comprehensive portfolio

of communications services with a significant amount of intellectual property, which has given us a heritage of disrupting the market with innovative and market leading cloud-based services.

We supply a range of services to our customers for Cloud Communications Enablement, including Wholesale Voice Interconnect, Business Mobile and Cloud Mobile Numbering, Connectivity, Hosted PBX, and Contact Centre Solutions, with a full suite of APIs for enhanced customer experience and automation.

Find out more: www.gamma.co.uk

www.hottelecom.com