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FOREWORD Message from Alfred W K Chan BBS Chairman The Hong Kong Management Association 2016 is a remarkable year globally with numerous important events, both local and worldwide. With one of the most prestigious international events—2016 Olympic Games as a part, the best athletes around the globe are gathered once again to compete in various challenging games after years of strenuous efforts, robust training and dedicated perseverance. Facing recent social instability and teetering on the brink of recession in Hong Kong’s economy, more organisations than ever recognise the importance of human capital in achieving favourable business results. Sustainable and comprehensive learning and development programmes that help retain manpower and mitigate talent loss in such a crucial time become the key to long-term success. Since 1990, the HKMA Award for Excellence in Training and Development has grown from strength to strength for 26 years. Having recognised over 350 training and development programmes and trainers, the Award has benchmarked the best practices among the profession and hence has become a well-recognised symbol of training excellence. All winning companies and trainers over the years have been making exceptional efforts to nurture future managers and leaders, contributing tremendously to various corporate achievements. On behalf of the Association, may I extend my deepest gratitude to the Panel of Adjudicators, the Board of Examiners and all members of the Organising Committee, particularly its Chairman, Mr Anthony Rushton, for their invaluable advice to the development of the Award. Their unwavering commitment and support have ensured the continued success of the Award. My salutation also goes to the Lead Sponsor, Main Sponsors, Sponsors, and Media Sponsors for their generous support. Taking this opportunity, I would like to extend my sincere gratitude to Mr Paul Poon, Managing Director of CLP Power Hong Kong Limited for sharing his wisdom and precious insights at the Final Presentation Seminar.
Message from Dr Victor Lee FRSA Executive Director The Hong Kong Management Association When changes are inevitable in the business world, organisations and individuals should embrace uncertainties as opportunities. If one believes that it is important to invest in human capital in good times, it is even more important to devote this investment to the business in times of adversity and instability. People have always been the most vital building block for any change initiative, particularly in this critical time of challenges. Among the most successful organisations, those regard their human capital as the most valuable assets would dedicate a long-term commitment and give high priority to the investment in training and development. Since its launch by The Hong Kong Management Association 26 years ago, the Award for Excellence in Training and Development has been a prestigious business accolade that acknowledges exemplary organisations and individuals in the field of training and development. The Award has put forward an excelling set of benchmarks and has continued to promote the very best training and development practices in Hong Kong and the region. On behalf of the Association, I would like to express my sincere thanks to the Panel of Adjudicators for their insightful input to the Award; the Board of Examiners for their devotion to training and development; and all members of the Organising Committee for their time and effort in making this year’s Award another great success. My heartfelt gratitude also goes to the Lead Sponsor, Main Sponsors, Sponsors, and Media sponsors for their generous support. I would like to pay tribute to Mr Paul Poon, Managing Director of CLP Power Hong Kong Limited for being the Keynote Speaker of the Final Presentation Seminar. Last but not least, thanks must also go to all the Award entrants this year, for their continuous endeavours and tireless dedication to raising the standard of training and development in Hong Kong. I sincerely wish them every success in their talent development effort.
Finalist Anthony Rushton, Chairman, Training & Development Awards Organising Committee, HKMA Award for Excellence in Training & Development
The 2016 Awards have again attracted a high calibre of entrants from diverse industries. With a wide variety of organisational sizes this year, companies are putting their T&D insights into the mix with the MNCs. This year an underlying theme in many of the programmes has been alignment with key business issues. Rushton explained that this year’s Award presentations will see a new wave of energy and enthusiasm—with the audience even more engaged with interactive energisers throughout the day as they capture the key L&D take-away sharings from the presentations of the finalists. He highlighted, “Today, self-development is more critical than ever. A key point that new recruits highlight is the fact that they want to get there quicker, sooner and faster. This is where effective, robust T&D programmes come into their own.”
In his third year as Chairman of the Organising Committee for the 2016 HKMA Award for Excellence in Training & Development, Anthony Rushton, Regional Head of Learning, Asia Pacific, Human Resources, HSBC shares the ‘wow’ that the Awards continue to create among the L&D community.
HR Magazine • hrmagazine.hk
Business-aligned T&D T&D programmes are becoming increasingly aligned to mission-critical business goals. Commenting on this year’s entrants, Rushton noted, “The fact the T&D programmes are increasingly aligned with business issues has been reflected in both the written submission and the spoken presentations of the entrants. This year’s training programmes are focused on enhancing numerous aspects of the business including customer service, making business processes more efficient and helping better engage talent.”
Simple interventions—massive impact One thing the Awards have highlighted is that L&D programmes do not always have to be complex, Rushton explained, “Some of the simpler interventions have been surprisingly effective—having a solid impact on the organisation as a whole.”
Key benefits of joining the HKMA Awards Reflection: the process of going through the written submissions and spoken presentations helps organisations properly take stock of what they have achieved to date and areas that they can further enhance. Wow moments: with reflection comes a few ‘wow moments’ when heads of T&D realise the amazing things they have achieved within their organisation. Chance to share: the Awards provide the ideal platform to share ideas throughout the L&D community, and benchmark organisations’ T&D efforts across all industry sectors. Elevating HR: the Awards help recognise and celebrate the achievements of HR and business leaders within the T&D sphere.
What makes a winning trainer?
Advice to entrants With a nod to the trepidation that is often synonymous with entering prestigious events such as the HKMA T&D Awards, Rushton gave some simple advice to would-be entrants, “Feel the fear and do it anyway!” He added some key advice to those thinking of joining next year’s competition, “Firstly, be inquisitive—come along to the briefings and talks to learn more about the Awards. Talk to previous participants—all said it was an enjoyable and enlightening experience. Take things step by step—the whole entry process can be a bit daunting at the beginning, but broken down stage by stage it’s surprisingly manageable.”
Rushton highlighted three key traits that winning trainers have: • • •
Vocation—rather than just seeing it as a job Genuine passion—enthusiastic and dedicated to work in T&D Going the extra mile—leveraging every T&D experience to the max.
Rushton concluded, “HR is critical within any business and, within that, T&D is one thing that can touch so many people, so quickly, and have a really dramatic positive impact throughout the organisation.”
“
Simpler interventions have been surprisingly effective—having a solid impact on the organisation as a whole.
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
T&D thought process Rushton highlighted the importance of the whole thought process when designing and delivering successful T&D programmes. He explained that there are many things that have to be carefully considered throughout the T&D process— initially identifying critical business issues and the specific requirements of business sponsors to help solve these. He added, “It’s essential to do a proper needs analysis, engage all the relevant stakeholders, design a best-fit programme, deliver it in an interactive way and measure the impact it has on the organisation and the bottom line. All of this makes a T&D programme more robust.”
”
– Anthony Rushton, Chairman, Training & Development Awards Organising Committee, HKMA Award for Excellence in Training & Development e out for a Anthony Rushton takes tim HKMA lobby.
selfie with Paul Arkwright
in the
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
4
Food Training for Alibi Colleagues
Cordis, Hong Kong
Building a New Business with the Line
H
aving rebranded from Langham Place to Cordis in August 2015, the iconic hotel in Kowloon’s bustling Mong Kok district has long distinguished itself as a hotel that not only delivers an outstanding customer experience, but provides very tailored services to all its guests. As part of its incredibly successful transformation, Cordis completely renovated its bar and lounge and re-opened it as Alibi. Aside from meeting the latest consumer demands for exciting food, wine and cocktails, the new outlet also offers guests an upscale yet informal ambience, buzzing with happy vibes and ‘Heartfelt Service’. This ‘Heartfelt Service’ focuses on the four essences of the Cordis brand: happy, healthy, tailored services, and good times. How to deliver this exciting cocktail of brand characteristics has formed the backbone of an incredibly innovative and hands-on training programme. During training workshops, staff practise small talk in role plays, learn creative food & wine pairings and how to make innovative cocktails and coffees which exceed the expectations of guests. They even get the chance to try and critique each other’s concoctions. Empowering staff to find their own way through experiential learning has been at the centre of this hugely successful programme. Eva Lo, Director of Knowledge Management, Cordis Hong Kong noted,
“You inspire through practical learning. We train our colleagues how to engage in sincere small talk with guests, explore their likes and dislikes, and tailor the perfect drink for them.” The scheme has had incredible results. Lo added, “I have seen guests with unique drinks that are not on the menu. This shows our colleagues are successfully tailoring to guests’ individual preferences as a result of conversations with them. It makes me incredibly proud!”
“
Develop and execute your training programme with HEART!
Devoted • Vibrant • Memorable HR Magazine • hrmagazine.hk
”
– Eva Lo, Director of Knowledge Management, Cordis, Hong Kong
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
6
Eliza Ng—Director, Human Resources of Fuji Xerox
(Hong Kong) Limited
Fuji Xerox (Hong Kong) Limited
i-PRO Skill Enhancement Programme
F
uji Xerox has successfully undergone a strategic transformation to further enhance its position as a world-class Information and Communications Technology (ICT) provider. The launch of the Group’s innovative i-PRO Skill Enhancement Programme provided the springboard for this change. The Programme comprises a comprehensive range of skills training interventions to advance the ICT capabilities of all 900 of its staff based in Hong Kong. Skills in the burgeoning ICT sector often require specialist training to meet customer and partner needs. Eliza Ng, Director, Human Resources, Fuji Xerox explained, “We believe that to set the benchmark for the industry, and to standardise the selection, planning, delivery and support of IT services to businesses, all of our staff should strive to attain professional qualifications.” Going one step further, in addition to becoming an authorised partner of the Computer Technology Industry Association (CompTIA), Fuji Xerox has also established itself as an authorised test centre for a wide range of internationally recognised industry qualifications including the Information Technology Infrastructure Library (ITIL) framework and Project Management Professional (PMP) programme. Talent throughout the Group now benefits from the ultimate convenience of being able to access such qualifications through in-house training and examinations. The firm’s highly effective blended approach to learning has played a critical role in the Programme’s success—interactive seminars, sophisticated
e-learning platforms and approachable mentors combine to provide the most conducive environment for participants to reach their goals. Ng commented, “We are professionals helping professionals. By nurturing employees’ skills through these qualifications, we have raised their confidence in understanding our products and clients—this has maximised business success.” The ROI speaks for itself, talent who have completed the training have seen their solution sales increase by an average of 34% and individual revenue rates increase by 64%.
“
L&D is about pioneering new ideas and methods—we are proud of the value all employees gain from our innovative training process.
Professional • Pioneer • Pride HR Magazine • hrmagazine.hk
”
– Eliza Ng, Director, Human Resources, Fuji Xerox (Hong Kong) Limited
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
8
Commitment from every heart
The Great Eagle Properties Management Company, Limited— Langham Place V Care Programme
L
angham Place has established itself as Kowloon’s premiere shopping venue located in— and completely transforming—one of the busiest parts of Mong Kok. Boasting an average of 220,000 visitors per day, the grade A building complex is now also set to become the ‘most caring grade A services mall and office building’ in Hong Kong. Its dedication to service and care, alongside the company’s enduring commitment to corporate social responsibility, led to the birth of its innovative V Care Programme . There are two core objectives of the V Care Programme to ensure that all staff: 1. Make their best endeavours to return any lost property to its rightful owner. 2. Take a proactive approach in providing heartfelt care that pampers every customer. David Chiu, General Manager—Langham Place, explained, “With CSR in mind, we have an obligation to serve the wider community. It underlies the V Care Programme to help staff to be motivated from the heart and truly understand the importance of caring for customers and the organisation. Launching the V Care Programme was no easy task as all 400 members of the team need to sustainably deliver heartfelt customer service in a huge volume of cases daily. Experiential learning has been a key to ensuring the Programme’s success in this regard. All frontline staff participate in stimulating group discussions about case studies,
fun role plays and interactive team activities to encourage warmth and pro-activity when helping customers. Staff also took part in specialised external training sessions to learn about ‘Sighted Guide Technique’—a highly inventive method which helps staff understand the feeling of being visually impaired and how to better help such people. To reinforce its values, exceptional performance is monitored by top management. A monthly recognition ceremony is held to recognise outstanding staff members who have received lots of compliments from visitors. This is officiated by the General Manager with senior management and all staff members in attendance.
“
Building a caring attitude and serving from the heart are the keys to success.
Quality • Teamwork • Service HR Magazine • hrmagazine.hk
”
– David Chiu, General Manager, Langham Place—The Great Eagle Properties Management Company Limited
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
10
The trainees showed their gratitude to the mentors in the Thanksgiving
Closing Dinner in Mar 2016.
Hong Kong Sheng Kung Hui Welfare Council Limited Y-Power Talent Development Scheme
T
he Hong Kong Sheng Kung Hui Welfare Council Limited sought to roll out a highly transformational project to provide continuous employment support and a full range of training options for frontline workers such as care workers, programme or rehabilitation assistants. This project has not only injected ‘new young energy’ into the elderly and rehabilitation services sector—boosting the performance of existing dedicated manpower— but also significantly eased manpower shortages and regenerated a positive image of the care industry. The Y-Power Talent Development Scheme is unique in three aspects. Firstly, it encourages young workers to apply for a continuous study subsidy for advanced skills training in an area of their choice— significantly enhancing trainees’ motivation to realise their career aspiration. Secondly, the Council endeavoured to further inspire its trainees by taking them on an overseas study tour to Taipei. The tour was aimed to stimulate trainees to build up a caring and innovative culture at work through appreciating the development of Taiwan’s social services. Finally, the programme emphasised the incorporation of personal growth as part of the training, cultivating positive work attitudes and increasing their overall sense of belonging to the Council.
Dr Jane Lee, Director, Hong Kong Sheng Kung Hui Welfare Council Limited remarked, “The design of the training and implementation strategy has made the scheme successful. A total of 345 training hours were provided including orientation and coaching on core competences, personal growth and career development.”
“
Serve with passion and seasoned skills are the cornerstones for quality service.
”
— Dr Jane Lee, Director, Hong Kong Sheng Kung Hui Welfare Council Ltd.
Commitment • Self-being • Support HR Magazine • hrmagazine.hk
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
12
MTR Corporation and Sports Federation & Olympic Committee of Hong Kong, China
“From Medals To Business” —Life Skills Training Programme for Retired Athletes in Hong Kong
Group picture tak en at the Graduati
on Ceremony
G
iving back meaningful contributions to society is the bold concept behind the MTR’s threeyear partnership and collaboration with the Sports Federation & Olympic Committee of Hong Kong, China (SF&OC). The idea behind the Life Skills Training Programme is simple—retired professional athletes undergo retraining to upskill and help them through the transition from sports fields into the mainstream work field, while they get the opportunity to share their unique life lessons with others. Charles Ho, Manager-Global Training, MTR explained, “Athletes have a very good attitude, are very persistent and very disciplined. However, we want to further help them by developing specific working skill sets. To achieve this, MTR is supporting such talent with ‘Life Skills Training’. This covers five key elements, namely presentation, problem solving, communication, time management and decision making. In other words, by the end of their training transformation, they will have equipped themselves with all five of these key work-life skills.” What makes the Programme so unique is the joint effort between the MTR and the SF&OC. Sam Wong, Programme in charge from the SF&OC, who competed as a windsurfer in the 1988, 1992 and 1996 Olympic Games, has first-hand knowledge of what athletes face upon retirement from professional competition. He explained, “When retired athletes learn their skills sets during training, they are later able to share this valuable insight with others. These skill sets put them in great standing for working with corporates, NGOs and schools alike where they can utilise their unique knowledge to give something back to such organisations.”
On the life skills course, retired athletes also get the opportunity to share their stories with over 10,000 students from schools in Hong Kong. Wong noted, “We organise Sport Ambassador talks where athletes talk about their perseverance stories and share with the kids. We continuously run these ambassador programmes so retired athletes can share their ups and downs—which helps give students hope.”
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With close partnership with the Sports Federation & Olympic Committee of Hong Kong, China (SF&OC), this T&D programme realises MTR’s VMV by creating a dramatic and positive impact to the retired athletes and fulfilling our Corporate Social Responsibilities. It also brings benefits to our staff members, the organisation, as well as the community as a whole.
Passion • Application • Transformation HR Magazine • hrmagazine.hk
”
– Chester Tsang, Acting General Manager— Human Resources (China/International & Development), MTR Corporation
Finalist
SKILLS TRAINING CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
14
nt, Operations, TAL Apparel; (From left to right) Troy Hawkins, Senior Vice Preside Capital Management, TAL Apparel Human nt, Preside Vice Beth Putman Williams, Senior
TAL Apparel
E
stablished in 1947, Hong Kong-based TAL Apparel has now manufactured over 1 billion high quality garments for a wide variety of prestigious brands world-wide. The implementation of the Go! Skills! programme was aimed at introducing a systematic framework and methodology for creating and delivering structured, consistent and replicable core functional skills (FSKs) training for employees throughout the organisation. Troy Hawkins, Senior Vice President—Operations, explained, ‘The great thing about the Go! Skills! programme is that not only do we have our core FSK training programmes in place—we also have an in-house certified training design team and a recognised methodology to continuously expand and update these programmes as changes in our manufacturing process requires.’ The Go! Skills! programme, and the FSK training foundation and flexibility it provides, is critical to maintaining TAL’s competitive edge in the market. Maintaining and continuously improving core technical skills is the foundation for high quality and on time garment production essential for consistently meeting or exceeding customers’ expectations. With Go! Skills! FSK training having already become part of TAL’s standard way of operating, Beth Putman Williams, Senior Vice President—Human Capital Management explained that the HKMA awards has provided a unique opportunity to pause and reflect on the FSK training progress made within the Company. She added, ‘The process has helped us to better understand what we have accomplished in terms of our skills development and where we need to continue to extend and improve our processes going forward.’
Go! Skills!
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Partner with line managers and target participants throughout the entire process to ensure learning interventions address real needs, are practical to apply and engage learners. – Beth Putman Williams, Senior Vice President—Human Capital Management, TAL Apparel
Essential • Enabling • Engaging HR Magazine • hrmagazine.hk
”
A good career begins with finding the right fit.
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
16
Barry Lo Ping Wah, General Manager, Cha nnel Management, Bank of China (Hong Kong) Limited
Bank of China (Hong Kong) Limited
Operational Excellence Academy
B
ank of China (Hong Kong) set up its Operational Excellence Academy to deliver T&D programmes to staff throughout the banking giant. Since 2013 it has adopted an innovative ‘Dandelion Approach’ to facilitate the delivery of an effective and extensive people development scheme. The T&D programme has three core objectives. Firstly, to establish a structured academic framework ready for operation training at a regional scale. Secondly, to develop a full range of operation management training programmes for talents at different levels and roles. Thirdly, to develop operational experts with profound knowledge in process, quality, risk, and customer-experience management. Programme delivery was accomplished through a combination of in-house trainers and best-practice knowledge sharing. Furthermore, to bolster the idea of quality management and continuous improvement in the minds of employees, the Bank also holds various award competitions to promote best practices. These include the LSS YB Award—The Best Innovative Ideas and the LSS GB/BB Award—The Best Lean Project. In just three years from 2013 to 2015 over 1,200 employees within the organisation have gone through the programme and become certified operation specialists. The academic framework is structured to offer development programmes for talents at different levels and roles. Each programme is carefully designed to address specific competency needs. To create new operational standards for the company, the elementary and intermediate levels of operational specialist certification were also benchmarked under the HKQF Levels 3 and 4.
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Since running the Programme from 2013 to 2015, we have successfully completed 223 workflow enhancement projects. This has increased per-capita productivity by 10.6% and generated 50 million dollars saving per annum.
– Barry Lo Ping Wah, General Manager, Channel Management, Bank of China (Hong Kong) Limited
Learner-centric • Professional • Lifelong HR Magazine • hrmagazine.hk
”
Quality training and development, needs more than just a trainer. Centrally located at Hutchison House, with light-filled seminar rooms, Cliftons Hong Kong offers a premium training environment and an exceptional experience for your attendees.
Speak to Jacob Feenstra, General Manager - Hong Kong about how we can assist with your next seminar. Jacob Feenstra
Jacob.Feenstra@cliftons.com
Room 508-520, Hutchison House 10 Harcourt Rd, Central
Phone +852 2159 9935 Mobile +852 9869 7545
cliftons.com
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
18
s and
Esquel Group talent develop logical reasoning skills, programming capabilitie computational thinking ability in innovative coding workshops.
Esquel Group You Can Code
T
echnology is revolutionising the way the textile and apparel industry works today which has driven the need to upskill talent. To facilitate this, Esquel Group recently launched its ‘You Can Code’ campaign—an innovative programme that has transformed employees’ perception of technology and instilled confidence when using it. Bessie Chong, Director—Group Training and Talent Management, Esquel Group noted, “We are dramatically changing our employees’ perception of technology. The campaign augments their logical reasoning skills, programming capabilities, and more importantly, computational thinking ability.” The training campaign went far beyond simply ‘training’ and was carefully designed to help talent at all levels in the organisation get to grips with, and better leverage, new technology. An integral part of the training was a one-hour coding workshop during which staff experienced coding firsthand and discovered that it doesn’t have to be as difficult a task as they might have first imagined. In the workshop staff use an ‘App Inventor’—a highly interactive application developed by the Massachusetts Institute of Technology (MIT). The application’s simple interface allows the trainees to create fully functional original mobile apps within an hour or less. In doing so, it eliminates the need for staff to use complex coding and instead they can easily utilise visual drag-anddrop building blocks to create their own apps. The Esquel Group T&D team also placed great effort in engaging talent in the campaign at all levels in the organisation—from senior management all the way to frontline staff. In order to help overcome inertia about coding, the Group deliberately used members of the senior management as role models to promote the idea that, “If I can code, then you can code.” This concept was
remarkably successful as such members of the team would typically be viewed as being less technical savvy which then encouraged less-tech-savvy team members to jump in with both feet and have a go at coding. The result has been a far-reaching cultural transformation getting everyone comfortable with using adaptable hands-on mobile and cloud-based technology. This has helped further foster collaboration and exchange of ideas throughout the organisation. The success has been built on blending training elements with a real sense of fun and enjoyment. Chong proudly explained, “Playing with apps is fun but making them is even more so. People have a real sense of pride when they build an app—it attracts people to try it out and in turn makes learning effective.” Employees are further motivated by the ‘App Challenge’ which further reinforces key knowledge and skills cultivated throughout the training process.
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All our talent can see the long-term strategic value in being equipped with coding skills and computational thinking.
”
– Bessie Chong, Director—Group Training and Talent Management, Esquel Group
Engaging • Fit-for-purpose • Sustainable HR Magazine • hrmagazine.hk
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
20
Tara Lockyer, Vice President—Global Leadership
and Learning, Manulife
Manulife (International) Limited Leadership as a Profession
I
n response to robust global business growth, Manulife recently launched an innovative businesswide organisational transformation initiative. Tara Lockyer, Vice President—Global Leadership and Learning, Manulife said, “To help everyone understand this transformation and the capabilities required from current and future people leaders, we rolled out our global Leadership as a Profession programme.” So far, over 13,000 staff across Asia—encompassing senior management, middle management and frontline roles—have already benefited from the training. With the objective of helping people leaders to further build and lead highly engaged, productive and innovative teams in the new work environment, the programme encourages participants to embrace an entirely new effective leadership framework. This inculcates the ethos that to build an authentic leadership style and win team participants’ trust leaders must really come from understanding the people within their teams, developing them, giving them recognition and energising change. Aside from workshops, coaching and feedback, Manulife has embraced the power of technology to reinforce deliverables in the programme. A mobile app is being utilised to reiterate core skills learnt and promote continual application of them in the workplace. Its social platform, MFConnect allows employees to join different communities to exchange ideas and experiences. Manulife has also made use of online videos and self-study interactive guides to further diversify and augment the programme.
Explaining the success of this programme Lockyer added, “It has steered employee performance and engagement towards a performance-based culture. All people leaders, regardless of level, must include a Leadership Goal within their own KPIs—which accounts for 25% of their overall performance. Not only are they evaluated on what they have achieved, but also on how they did so. What’s more, it all has had total backing from our senior leaders.”
“
Learning and development is not about the activity, it’s about the impact.
Fun • Learn • Pride HR Magazine • hrmagazine.hk
”
– Tara Lockyer, Vice President—Global Leadership and Learning, Manulife
If you thrive on change, growth and opportunity, and are interested in a career in the financial services industry. Manulife is the place for you. Manulife’s size and breadth of operations create excellent opportunities for you. We treasure innovative thinkers who have the knowledge, enthusiasm, and drive to succeed and the ability to anticipate the challenges facing our industry. So come explore the world of Manulife – you’ll be impressed by the scope of opportunities that await you.
Visit our career site to find out more.
Manulife (International) Limited (Incorporated in Bermuda with limited liability)
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
22
ef Agency Jones Lam, Deputy Chi
g Kong Limited pment, Prudential Hon Officer—Agency Develo
Prudential Hong Kong Limited Run to MDRT 2015
A
s one of the leading insurance providers in the city, Prudential Hong Kong Limited (Prudential) holds itself to high standards— focusing not only on the huge quantity of services provided, but more importantly on their quality. In doing this, Jones Lam, Deputy Chief Agency Officer— Agency Development of Prudential explained that the company encourages their financial consultants to strive for membership of the prestigious Million Dollar Round Table (MDRT). The MDRT drives some of the best business practices in the world for the insurance industry as well as nurturing ethical and effective ways of maximising client interest in financial products. Lam elaborated, “The process of getting MDRT membership is tough and requires participants to undergo ‘whole person development’ to reach the standards required for entry.” He noted that developing perseverance is key to achieving this goal and to facilitate this, Prudential has established a comprehensive coaching and review programme. An integral part of the development is the ‘Run to MDRT’ programme which includes all participants running a 10km race. Lam said, “Running is not just about strength, it is also about perseverance and mindset. The persistence to reach your goals and continually endeavouring to deliver quality is what MDRT is all about—this is how we inspire our financial consultants.” Experiential learning is another great benefit brought by the programme—providing an ideal opportunity for the participants to share their success. Lam added,
“Once they get their medal for completing their run, they share that online—and that, in turn, spurs on other participants to achieve similar ambitions. 522 participants had never run 10km before the programme—now more than half of them have reached the goal!”
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A successful L&D programme depends on facilitators knowing participant goals and exactly where they want to go. Getting them to run 10km helps too!
Innovation • Sharing • Commitment HR Magazine • hrmagazine.hk
”
– Jones Lam, Deputy Chief Agency Officer (Agency Development), Prudential Hong Kong Limited
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
24
icer; Ben Shao, Development Off es, up Learning and Gro Human Resourc of oi, Ch ad ie He ck up Ja as, Gro (From left to right) nt; Debbie Mann me lop ve De d an Head of Learning Ltd. Wallem Services
Wallem Group
Management Foundation Programme
T
he Wallem Group operates a network of 48 offices with over 8,000 employees worldwide. As a leading global maritime service provider, the Group employs extremely talented, technically-skilled employees—over 300 of whom are based on-shore in Hong Kong and with bold visions for the future came the need for more new strategic leaders in the Group. Debbie Mannas, Group Head of Human Resources, The Wallem Group explained, “With the company growing fast, we wanted to go further and give our technical experts the skills to manage and lead teams.” The Management Foundation Programme drives employees to become high-calibre managers. It allows them to cultivate key skills to manage high-performing teams, communicate effectively, and exposes them to the knowledge and skills needed to manage projects and large budgets. It comprises three components. Firstly, the learning phase—where core concepts are transferred both from in-house and external trainers. Secondly, the assignment stage—where trainees get the opportunity to apply these innovative, new skills learnt in a project conducted over a two-month period. Finally, participants have the chance to share their stories and tap into each others’ experiences. The attractiveness of the programme has led to impressive participation rates. Ben Shao, Head of Learning and Development, The Wallem Group noted, “Talented employees are busy people—but despite that, training headcounts have gone up by 59%, number of training hours completed have increased by 85%, and attrition reduced by 4%—and we have done all of this with significant reduction in cost than previous years.”
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We have changed the conversation at The Wallem Group. Our people see that we are committed to their development— and that they need to have the right competencies and behaviours for career advancement.
Alignment • Commitment • Enablement HR Magazine • hrmagazine.hk
”
– Debbie Mannas, Group Head of Human Resources, Wallem Group
Developing Maritime Professionals www.wallem.com/careers
Delivering Maritimes Solutions www.wallem.com
Finalist
DEVELOPMENT CATEGORY
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
26
Andy Wong, Head of Hum
an Resources, Zurich Insu
rance (Hong Kong)
Zurich Insurance (Hong Kong) Zurich Oxygen
T
he ambition to deliver sustainable insurance solutions and the desire to build up deeper emotional resonance with its brand has led Zurich Insurance to initiate a comprehensive reinforcement of its group strategy in recent years. Andy Wong, Head of Human Resources, Zurich Insurance (Hong Kong) stated, “To achieve our new goals, employees have to be empowered and motivated by a common purpose—but they can only be at their best if their people manager is too.” With this cultural shift, Zurich Oxygen was launched to help the organisation’s talented people managers lead their teams even more effectively. A key focus of the programme has been creating fun activities—delivering a mix of highly interactive inhouse and offsite activities. The T&D experience allows talent to explore best practices through stimulating case study group discussions and group conversations about the ‘upward feedback survey’ that is based on the subordinates’ views of the People Managers’ performance. These candid sharing sessions help participants in numerous aspects of their work form greater understanding of setting objectives, to ensuring timely deliverables, to cultivating better coaching skills and recognising employee success. Participants share their experiences and photos on the firm’s own innovative social media-style ‘Zurich Events’ platform, which doubles up as a convenient resource bank for pre- and post-seminar reading.
Wong noted, “It is easy to forget knowledge learnt in a normal seminar, so we make our workshops fun and interactive. We actively encourage people managers to implement changes and try new ideas with their teams.” The Zurich Oxygen programme certainly seems to have breathed extra vitality into talent across the organisation, with employee engagement up 9% since the firm’s 2013 engagement survey.
“
Learning and Development is not something nice to have, it’s a business imperative.
”
– Andy Wong, Head of Human Resources, Zurich Insurance (Hong Kong)
Result-orientated • Innovation • Commitment HR Magazine • hrmagazine.hk
ZURICH INSURANCE. FOR THOSE WHO TRULY LOVE THEIR BUSINESS.
INDIVIDUAL AWARDS WINNERS
HKMAAWARD AWARDFOR FOREXCELLENCE EXCELLENCEIN INTRAINING TRAINING&&DEVELOPMENT DEVELOPMENT2016 2016SUPPLEMENT SUPPLEMENT HKMA
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2016 INDIVIDUAL AWARDS WINNERS Distinguished Trainer Award Winners Ms Vivian Ling Assistant Vice President Citibank (Hong Kong) Limited
Mr Edmond Poon Assistant Manager, Staff Training and Development Pricerite Stores Limited
It is my great honour to participate in this signature event for the Learning and Development community! I would like to express my sincere gratitude to the distinguished judges, dedicated HKMA staff, Citibank Business Training Team and all my mentors and previous employers who support me through my L&D career!
I would like to offer my sincerest gratitude to both my company Pricerite and my teammates. With their unreserved support, I am honored to receive the Award which best demonstrates my passion in people development. I will continue to dedicate myself to nurturing talents and help my colleagues to develop their fullest potential and hence their future career path.
Ms Julia Wong Manager—Learning and Development Synergis Management Services Limited
Mr Tolar Ng Manager, Learning and Development Ralph Lauren Asia Pacific Limited It is a great honour to receive the ‘Distinguished Trainer Award’. Thanks to my Company and Leaders’ support and nomination. The selection process was challenging, yet rewarding! It gave me an opportunity to reflect what I have done in the past, and how to lead my way to the future in training.
I am grateful for the tremendous support from my Company—Synergis and my colleagues; they encouraged me to sustain the learning culture in Synergis. It is an honour to receive the “Distinguished Trainer Award” and it certainly inspires me to develop more and better training programmes for our colleagues.
Outstanding New Trainer Award Winners Mr Lawson Chan Training Officer Midland Realty I am honoured to be awarded the ‘Outstanding New Trainer Award’ by the HKMA. This is a prestigious recognition for my achievement which marks a key milestone in my career path. I would like to express my heartfelt gratitude to my company, Midland Realty, and my department head and my colleagues who gave me their full support. The insights gained from this experience are priceless for my long-term development.
Mr Cyrus Chau Senior Officer, Learning and Development Maxim’s Caterers Limited This is a precious recognition in my life. I would like to express my heartfelt thanks to my supervisor and team members for their continuous support and encouragement. Maxim’s provides a great platform for me to exert myself and develop my career. The experience is invaluable! Thank you Maxim’s and HKMA!
Ms Hester Cheng Senior Officer, Learning and Development Maxim’s Caterers Limited It is my honour to have received the ‘Outstanding New Trainer Award’ from the HKMA. This is a valuable experience which drives me to be a training professional. I would like to express my heartfelt gratitude to my company Maxim’s Caterers Ltd., supervisor and team members for their continuous support and encouragement.
Mr Cheng Kam Hong Training Engineer CLP Power Hong Kong Limited It is my honour to receive the ‘Outstanding New Trainer Award’. The award does not only recognise my contribution in the training profession, but also motivates me to continuously strive for excellence. I would like to express my heartfelt gratitude to my colleagues at Power Academy of CLP Power for their unconditional support and encouragement.
HR Magazine • hrmagazine.hk
Ms Vanessa Chou Senior Officer—Corporate and Talent Development New World Development Company Limited Receiving the ‘Outstanding New Trainer Award’ from the HKMA has certainly strengthened my passion and commitment in being a training and development professional. I would like to say a big thank you to the examiners of the HKMA for their recognition and CTD team at New World Development for their unfailing support and encouragement. In the future, I shall continue to strive for excellence in this exciting and rewarding profession.
Ms Edna Chow Senior Learning and Development Specialist DFS Group Limited It is my honour to be recognised by the HKMA and the judging panel of industry professionals. To me, being a trainer is not only an identity, but also a mission to unleash our colleagues’ potential with passion, knowledge and inspiration. I would also like to express my sincerest gratitude to DFS and I will continue to go from strength to strength with this honour.
Mr Gary Wong RSG Consultant—Training, Learning and Development McDonald’s Restaurants (Hong Kong) Limited This award is a recognition of my efforts in being a committed trainer. It is a key milestone for me to strive for a greater achievement in my future development. I would like to express my heartfelt thanks to McDonald’s management and peers for their support and encouragement.
Ms Kamy Wong Assistant Learning and Development Manager Sheraton Hong Kong Hotel and Towers I am so excited to receive the Outstanding New Trainer Award from HKMA. This marks a key milestone in my career path and recognizes my commitment and dedication in the training profession. My heartfelt gratitude goes to Sheraton Hong Kong Hotel & Towers for giving me this opportunity to challenge myself.
Ms Selina Li Supervisor, Airport Services (Training) Hong Kong Express Airways Limited
Ms Miriam Yang Training Officer, Learning Academy Standard Chartered Bank (HK) Limited
I am very honoured to receive the ‘Outstanding New Trainer Award’ which is truly a valuable experience and key milestone in my career. Special thanks to my mentor for the encouragement and my heartfelt gratitude to my company and managers for giving me support and the opportunity to develop myself.
I am so glad to get the Outstanding New Trainer Award from HKMA. It is a good opportunity for me to learn. I would like to express my heartfelt thanks to my company Standard Chartered Bank and my team Learning Academy which supported me all the time. This is really a wonderful journey in my life.
Mr Chris Tsang Assistant Manager—Corporate and Talent Development New World Development Company Limited I am greatly honoured to be selected as a recipient of the ‘Outstanding New Trainer Award’. I did not make it alone. My company, my managers, my team and my beloved family have supported me along the way. I would like to offer my sincerest gratitude to all of them. The award has definitely motivated me to strive for even better in the future.
2012
2008
Trainer of the Year: Mr Alan Leung, DFS Group Limited Distinguished Trainer Awardees: Mr Alan Leung, DFS Group Limited Mr Desmond Mok, Maxim’s Caterers Limited Ms Dorothy Wong, ICC Limited Ms Elsa Wong, Bank Of China (Hong Kong) Limited Outstanding New Trainer Awardees: Mr King Chan, McDonald’s Restaurants (Hong Kong) Limited Ms Eliza Cheng, CLP Power Hong Kong Limited Mr Keith Chu, McDonald’s Restaurants (Hong Kong) Limited Ms Becky Chung, Standard Chartered Bank (Hong Kong) Limited Mr Lynn Lai, China Life Insurance (Overseas) Co. Ltd. Mr Charles Tang, MTR Corporation Limited Ms Amy Tong, G2000 (Apparel) Limited Mr Penny Tsang, Pure International (HK) Ltd. Ms Stephanie Wong, HSBC Life (International) Limited Mr Kim Wu, Maxim’s Group—Starbucks Hong Kong Ms Psyche Yau, MTR Corporation Limited Ms Willy Yuen, BOC Group Life Assurance Company Limited
Trainer of the Year & Distinguished Trainer Awardee: Ms Vinky Lau, The Hong Kong and China Gas Company Limited Outstanding New Trainer Awardees: Ms Charissa Chan, Swire Hotels Mr Takki Chan, The Hong Kong Jockey Club Mr Anthony Chau, DBS Bank (Hong Kong) Limited Ms Belli Chui, Standard Chartered Bank (Hong Kong) Limited Ms Gloria Kam, The Hong Kong Jockey Club Ms Goldia Kong, Miramar Group Mr Leo Lee, CSL Limited Ms Angie Li, BOC Group Life Assurance Company Limited Mr Chris Ng, McDonald’s Restaurants (Hong Kong) Limited Ms Carmen Tam, Ocean Park Corporation Mr Tony Wo, Zurich Insurance (Hong Kong) Mr Kenneth Wong, MTR Corporation Limited Ms Rose Wong, Hong Kong Air Cargo Terminals Limited Ms Joice Yan, Toys “R” Us (Asia) Limited
Trainer of the Year: Mr Kelvin Ju, AIG Companies Distinguished Trainer Awardees: Mr Kelvin Ju, AIG Companies Ms Amy Kwong, CLP Power Hong Kong Limited Ms May Li, Civil Service Training & Development Institute, Civil Service Bureau Mr Frankie Lo, Ageas Insurance Company (Asia) Limited Mr Vincent Tang, HSBC Ms Catherine Tong, The Hong Kong Jockey Club Mr Christopher Yang, HSBC Outstanding New Trainer Awardees: Mr Jonathan Bok, HSBC Ms Viola Chan, AIG Companies Mr Andy Clark, ClarkMorgan Corporate Training Ms Ivy Poon, The Great Eagle Properties Management Company Limited Mr Vincent Woo, PCCW Limited Ms Susane Yan, HSBC Mr Lester Yeung, PCCW Limited
2014 Trainer of the Year: Ms Yvonne Yam, RS Components Limited Distinguished Trainer Awardees: Ms Maggie Chan, Bank of China (Hong Kong) Limited Mr Leo Lee, CSL Limited Ms Amy Leung, DFS Group Limited Ms Jasmine Lok, Maxim’s Caterers Limited Ms Maria Tong, Cathay Pacific Airways Mr Vincent Woo, Maxim’s Caterers Limited Ms Yvonne Yam, RS Components Limited Ms Snowy Zheng, Australia and New Zealand Banking Group Limited Outstanding New Trainer Awardees: Mr David Chan, Maxim’s Caterers Limited Mr Max Cheng, DFS Group Limited Ms Novem Chung, Midland Holdings Limited Ms Kathy Kwong, New World Development Company Limited Mr Kenny Lai, Bank of China (Hong Kong) Limited Ms Rebecca Leung, Maxim’s Caterers Limited Ms Jacqueline Ng, Maxim’s Caterers Limited Mr Jovi Yan, The Hong Kong Jockey Club Ms Karin Yeung, MTR Corporation
2013 Trainer of the Year Dr Kelvin Wan, The Hongkong and Shanghai Banking Corporation Limited Distinguished Trainer Awardees Mr Tomas Bay, Ethos International Limited Mr Rex Choi, CSL Limited Mr Charles Ho, MTR Corporation Limited Ms Mandy Hong, CLP Power Hong Kong Limited Mr Billy Ip, The Hong Kong Jockey Club Ms Jessie Kwong, The Hongkong and Shanghai Banking Corporation Limited Ms Angelina Lee, CSL Limited Dr Kelvin Wan, The Hongkong and Shanghai Banking Corporation Limited Outstanding New Trainer Awardees: Mr Anthony Chan, Standard Chartered Bank (Hong Kong) Limited Mr Ray Chan, Bank of China (Hong Kong) Limited Mr Frankie Fang, Standard Chartered Bank (Hong Kong) Limited Mr Gene Fung, Australia and New Zealand Banking Group Limited Mr Vikas Grewal, Fleet Management Limited Ms Jannet Kan, McDonald’s Restaurants (Hong Kong) Limited Mr Donald Lai, Standard Chartered Bank (Hong Kong) Limited Ms Lolita Lei, Richemont Asia Pacific Limited— Alfred Dunhill Mr Andrew Li, The Hongkong and Shanghai Banking Corporation Limited Ms Jessica Siu, The Hong Kong Jockey Club Mr Simon Wong, CLP Power Hong Kong Limited Mr Raymond Yip, McDonald’s Restaurants (Hong Kong) Limited
2011 Trainer of the Year: Ms Prudence Sze, CLP Power Hong Kong Limited Distinguished Trainer Awardees: Ms Sonia Lui, Civil Service Training And Development Institute, Civil Service Bureau, HKSAR Ms Prudence Sze, CLP Power Hong Kong Limited Mr Bob Xie, The Hong Kong & China Gas Company Limited Outstanding New Trainer Awardees: Mr Nicky Lam , Island Shangri-La, Hong Kong Ms Amy Law, HSBC Mr Lee Chee King, The Hong Kong Jockey Club Ms Priscilla Lim , HSBC Ms Katherine Lo, American International Assurance Company Limited Mr Kelvin Lo, The Hong Kong Jockey Club Ms Amy Yu, HSBC
2010 Trainer of the Year: Ms Natalie Lee, HSBC Distinguished Trainer Awardees: Ms Astor Lau , Ageas Insurance Company (Asia) Limited Ms Natalie Lee, HSBC Ms Jacqueline Moyse, Mandarin Oriental Hotel Group Mr Bradley Wadsworth, PACNET Outstanding New Trainer Awardees: Mr Jason Furness, HSBC Ms Angelina Lee, CLP Power Hong Kong Limited Mr Lawrence Luk, General Mills Hong Kong Limited
2009 Trainer of the Year: Ms Elsa Lam, Ageas Insurance Company (Asia) Limited Distinguished Trainer Awardees: Mr Joseph Chan, HSBC Ms Elsa Lam, Ageas Insurance Company (Asia) Limited Mr Thomas Robillard, FedEx Express Mr Wilkins Wong, Civil Service Training and Development Institute, Civil Service Bureau Outstanding New Trainer Awardees: Ms Fanny Chan, HSBC Ms Effie Cheng, McDonald’s Restaurants (HK) Limited Mr Andy Lau, HSBC Mr Nelson Wong, The Hong Kong Jockey Club Mr Will Wong, HSBC
2007 Trainer of the Year: Ms Carroll Chu, Island Shangri-La, Hong Kong Distinguished Trainer Awardees: Ms Carroll Chu, Island Shangri-La, Hong Kong Ms Selina Kam, HSBC Mr Kenny Mak, HSBC Ms Shirley Ng, Hong Kong Disneyland Resort Outstanding New Trainer Awardees: Mr Mark Chan, HSBC Mr Peter Cheung, Hong Kong Disneyland Resort Mr Desmond Ho, HSBC Mr Badhri Nath Rama Iyer, HSBC
2006 Trainer of the Year: Ms Michelle Yam, Shangri-La Hotels & Resorts Distinguished Trainer Awardees: Ms Sara Ho, The Hong Kong Jockey Club Ms Doris Ip, The Aberdeen Marina Club Ms Jessie Lau, HSBC Ms Carrie Wong, HSBC Ms Michelle Yam, Shangri-La Hotels & Resorts Outstanding New Trainer Awardees Ms Iris Chow, HSBC Ms Angela Tsui, CLP Power Hong Kong Limited Ms Joyce Wai, HSBC
2005 Trainer of the Year: Mr Shekhar Visvanath, HSBC Distinguished Trainer Awardees: Ms Marianne Chung, HSBC Mr Allen Kuo, HSBC Mr Gary Liu, The Dairy Farm Company Limited Ms Theresa Sham, The Excelsior, Hong Kong Dr Chester Tsang, Hospital Authority/Institute of Health Care Mr Shekhar Visvanath, HSBC Outstanding New Trainer Awardees Ms Elsie Gung, HSBC Mr King Lee, Kowloon-Canton Railway Corporation
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2014 SUPPLEMENT
2015
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 2015 SUPPLEMENT
* This list shows the Award recipients and their companies during the year of the Award indicated.
PAST WINNERS INDIVIDUAL AWARDS
PAST WINNERS
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HKMA Award for Excellence in Training & Development • 2016
CAMPAIGN AWARDS PAST WINNERS
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
30
CAMPAIGN AWARDS * The list below shows the names of the award-receiving companies during the year of the Award indicated.
2015
2009
1999
Skills Training Category Gold Award: Cathay Pacific Airways Limited Silver Award: Synergis Management Services Limited Bronze Award: Maxim’s Caterers Limited Excellence Awards: DBS Bank (Hong Kong) Limited Federal Express (Hong Kong) Limited Sun Life Hong Kong Limited
Gold Prize: MTR Corporation Limited Silver Prize: Synergis Management Services Limited Bronze Prize: Zurich Life Insurance Company Limited Certificates of Excellence: Hang Yick Properties Management Limited Hong Yip Service Company Limited InterContinental Grand Stanford Hong Kong
Gold Prize: Hang Seng Bank Limited Silver Prize: CLP Power Hong Kong Limited Bronze Prize: Hang Seng Bank Limited Certificates of Merit: Goodwell Property Management Limited The Jockey Club Kau Sai Chau Public Golf Course Limited Kowloon-Canton Railway Corporation
Development Category Gold Award: The Hong Kong Society for the Aged Silver Award: DBS Bank (Hong Kong) Limited Bronze Award: McDonald’s Restaurants (Hong Kong) Limited Excellence Awards: CLP Power Hong Kong Limited Midland Holdings Limited Shangri-La Hotels and Resorts
2008 Gold Prize: CLP Power Hong Kong Limited Silver Prize: Maxim’s Caterers Limited and Hospital Authority Bronze Prize: The Hong Kong Jockey Club Certificates of Excellence: Canossa Hospital (Caritas) Hong Kong CSL Limited InterContinental Hong Kong
2014
2007
Skills Training Category Gold Award: Hong Kong Broadband Network Limited Silver Award: Synergis Management Services Limited Bronze Award: RS Components Limited Excellence Awards: Chow Tai Fook Jewellery Company Limited Hotel ICON Ma Belle Jewellery Company Limited
Gold Prize: Tao Heung Group Limited Silver Prize: Kowloon-Canton Railway Corporation Bronze Prize: The Hong Kong Jockey Club Certificates of Excellence: Kowloon Shangri-La Hotel Li & Fung (Trading) Limited PCCW Limited
Development Category Gold Award: Crystal Group Silver Award: DFS Group Limited Bronze Award: Bank of China (Hong Kong) Limited Excellence Awards: Fuji Xerox (Hong Kong) Limited Hotel ICON Shun Tak – China Travel Ship Management Limited
2013 Skills Training Category Gold Award: Maxim’s Caterers Limited Silver Award: MTR Corporation Limited Bronze Award: The Hong Kong Jockey Club Excellence Awards: The Hongkong and Shanghai Banking Corporation Limited The Kowloon Motor Bus Company (1933) Limited Sun Life (Hong Kong) Limited Development Category Gold Award: Chun Wo Development Holdings Limited Silver Award: DFS Group Limited Bronze Award: FedEx Express (China) Excellence Awards: AIA International Limited MTR Corporation Limited Societe Generale, Asia-Pacific
2012
2006 Gold Prize: Langham Place Hotel Silver Prize: Gammon Construction Limited Bronze Prize: Hang Seng Bank Certificates of Excellence: Hang Seng Bank Jones Lang LaSalle—Management Solutions Shun Hing Electric Service Centre Limited
2005 Gold Prize: Langham Place Hotel Silver Prize: CLP Power Hong Kong Limited Bronze Prize: The Hong Kong and China Gas Company Limited Certificates of Merit: The Hongkong and Shanghai Banking Corporation Limited PCCW Limited Standard Chartered Bank (Hong Kong) Limited Special Award for SMEs: KC Maritime Limited
2004 Gold Prize: The Hong Kong Jockey Club Silver Prize: The Hongkong and Shanghai Banking Corporation Limited Bronze Prize: AXA China Insurance Company Limited Certificates of Merit: ACNielson (China) Limited Hong Kong Housing Authority MTR Corporation Limited
Skills Training Category Gold Prize: The Hong Kong Jockey Club Silver Prize: DHL Express (HK) Limited Bronze Prize: CLP Power Hong Kong Limited Excellence Awards: Hong Kong Air Cargo Terminals Limited Hong Kong Broadband Network Limited Shanghai Feng Cheng Property Management Company Limited — Subsidary of Shui On Land (HK & China)
2003
Development Category Gold Prize: The Hong Kong Society for the Aged Silver Prize: Hip Hing Construction Company Limited Bronze Prize: MTR Corporation Limited Excellence Awards: Civil Service Training and Development Institute, Civil Service Bureau The Dow Chemical Company HSBC
2002
2011 Gold Prize: BOC Group Life Assurance Company Limited Silver Prize: Shangri-La Hotels and Resorts Bronze Prize: Kowloon Central Cluster, Hospital Authority Excellence Awards: Fleet Management Limited Maxim’s Caterers Limited Standard Chartered Bank (HK) Limited
Gold Prize: Cathay Pacific Airways Limited Silver Prize: Circle K Convenience Stores (HK) Limited Bronze Prize: The Hongkong and Shanghai Banking Corporation Limited Certificates of Merit: Canossa Hospital (Caritas) Kai Shing Management Services Limited Sun Hung Kai Properties Limited
Gold Prize: Hong Kong Housing Authority Silver Prize: Hsin Chong Real Estate Management Limited Bronze Prize: Allen & Overy (HK) Limited Certificates of Merit: American International Assurance Company (Bermuda) Limited Hong Yip Service Company Limited Shangri-La Hotels and Resorts
2001 Gold Prize: Hang Seng Bank Limited Silver Prize: Hongkong Post Bronze Prize: Watson’s The Chemist Certificates of Merit: Giordano International Limited Hang Yick Properties Management Limited Hong Yip Service Company Limited
2010
2000
Gold Prize: Bank of China (Hong Kong) Limited Silver Prize: Morgan Stanley Bronze Prize: The Hong Kong Jockey Club Excellence Awards: Aon Hong Kong Limited Fuji Xerox (Hong Kong) Limited Mandarin Oriental Hotel Group
Gold Prize: Standard Chartered Bank Silver Prize: Hong Kong Housing Authority Bronze Prize: The Hong Kong Jockey Club Certificates of Merit: Heraeus Limited Hospital Authority MTR Corporation
HR Magazine • hrmagazine.hk
1998 Gold Prize: Sheraton Hong Kong Hotel & Towers Silver Prize: Tse Sui Luen Jewellery Company Limited Bronze Prize: DHL International (HK) Limited Certificates of Merit: The Hong Kong Jockey Club Hong Kong Police Shell Hong Kong Limited
1997 Strategic HRD Category: Silver Prize: Regal Hotels International Bronze Prize: DHL International (HK) Limited Skills Training and Development Category: Gold Prize: Hang Seng Bank Limited Silver Prize: Marks and Spencer (HK) Limited Bronze Prize: Regal Hotels International
1996 Overall Winner: Giordano Limited Strategic HRD Category: Giordano Limited Skills Training and Development Category: Mass Transit Railway Corporation
1995 Overall Winner: Hospital Authority Strategic HRD Category: Hospital Authority Skills Training and Development Category: Mass Transit Railway Corporation
1994 Overall Winner: Kowloon-Canton Railway Corporation Strategic Management/Strategic HRD/TQM Training Category: Kowloon-Canton Railway Corporation Management/Supervisory Training Category: Cathay Pacific Catering Services (HK) Limited Professional/Technical Training Category: Securair Limited
1993 Overall Winner: The Asian Sources Media Group Strategic Management/Strategic HRD/ Customer Service/TQM Training Category: The Sino Group Management/Supervisory Training Category: The Asian Sources Media Group Professional/Technical Training/Others Category: Hong Kong Aircraft Engineering Company Limited
1992 Service Category: Mass Transit Railway Corporation Commercial and Industrial Category: Shell Hong Kong Limited
1991 Service Category: Arthur Andersen & Company Manufacturing Category: Computer Products Asia-Pacific Limited Construction Category: Franki Kier Limited Wholesale/Retail/Import/Export Category: Jardine Pacific Limited—Pizza Hut Division Utilities and Public Sector Category: Mass Transit Railway Corporation
1990 Multi-National Corporations Category: China Light & Power Company Limited
HKMA AWARD FOR EXCELLENCE IN TRAINING & DEVELOPMENT 2016 SUPPLEMENT
32
2015/2016 HUMAN RESOURCES DEVELOPMENT
MANAGEMENT COMMITTEE Dr Ritchie Bent (Chairman) Executive Director The Global Head Office Mr Graham Barkus Mr Morison Chan* Deputy General Manager – Corporate Planning Group Executive Office Chow Tai Fook Jewellery Group Limited Ms Catherine Chau * Head of Human Resources Hongkong Land Limited Ms Kit Fan* Head of Corporate HR The Hong Kong & China Gas Company Limited Ms Judy Feng* Head of Organizational Development The Hong Kong Jockey Club
Mr Barry Ip* Senior Director, Division Learning and Development Principal, Jabil Employee Development International Institute Jabil Circuit Inc Mr Ellis Ku* Head of Learning & Organization Development Maxim’s Caterers Limited Ms Maylie Lee* Head of Human Resources, Hong Kong and Greater China Marsh (Hong Kong) Limited Mr Stephen Leung Country Manager Pfizer Corporation Hong Kong Limited Mr Anthony Mak* Principal Assistant Secretary (Civil Service) Training and Development Civil Service Training and Development Institute Civil Service Bureau
Ms Eliza Ng * Director, Human Resources Fuji Xerox (Hong Kong) Limited Mr Kelvin Ng* General Manager – Training and Organization Development Human Resources Department Nan Fung Development Limited Mr Anthony Rushton* Regional Head of Learning, Asia Pacific Human Resources HSBC Mr Chester Tsang* Acting General Manager - HR (China/International & Development) MTR Corporation Limited Mr Kenneth Wai* Director of Human Resources Island Shangri-La Hong Kong
* Also members of the Board of Examiners
2016 TRAINING AND DEVELOPMENT AWARDS
ORGANISING COMMITTEE* Mr Anthony Rushton (Chairman) Regional Head of Learning, Asia Pacific Human Resources HSBC
Ms Ivy Lau Director – Talent Engagement and Corporate Social Investment Hong Kong Broadband Network Limited
Dr Salina Chan Regional Learning & Development Director Human Resources – Asia Pacific Fossil (East) Limited
Mr Steve Lawrence Head of Training & Development - Airports Cathay Pacific Airways Limited
Mr Ian Choy Senior Director – People Resources McDonald’s Restaurants (HK) Limited Ms Mimi Fu Director, Learning and Development Ocean Park Corporation
Ms Ivy Leung Head of Human Resources & Administration Octopus Holdings Limited Mr Teddy Liu General Manager – Corporate and Talent Development New World Development Company Limited
Ms Felicity Sam Senior Director, Learning & Development Ralph Lauren Asia Pacific Limited Ms Carmen Ting Partner in Charge, Talent People, Performance and Culture KPMG Ms Bianca Wong Group Human Resources and Corporate Communications Director Jebsen & Co Ltd Mr Albert Yeung Director – Human Resources & Administration K Wah International Holdings Limited
* Members of the Training and Development Awards Organising Committee are also members of the Board of Examiners.
PANEL OF ADJUDICATORS SKILLS TRAINING CATEGORY Mr David Fong BBS JP Managing Director Hip Shing Hong Holdings Company Limited
Mr Stephen Leung Country Manager Pfizer Corporation Hong Kong Limited
Ms Cassie Wong Managing Partner, China & Hong Kong PricewaterhouseCoopers
Mr Bankee Kwan JP Chairman and Chief Executive Officer CASH Group
Dr Victor Lee Executive Director The Hong Kong Management Association
Ms Yu Lei Managing Director Marsh (Hong Kong) Limited
DEVELOPMENT CATEGORY Mr Giovanni Angelini Chairman Angelini Hospitality
Dr Victor Lee Executive Director The Hong Kong Management Association
Mr Ben Wong Chief Operating Officer Hong Kong Airlines Limited
Mr S K Cheong Executive Director and General Manager Television Broadcasts Limited
Mr Anthony Leung Managing Director, Hong Kong and Macau FedEx Express
Mr Patrick Wu Managing Director & Leader, Greater China Duff & Phelps
HR Magazine • hrmagazine.hk
Building your Enterprise Change Capability www.ChangeEnablement.hk/HKMA