July-August 2020
What’s Happening, Hawthorne?!
Business Updates
Manual Updates We are excited to release updated versions of the SAM Manual and the Emergency Procedures Manual. These new versions are the result of extensive collaboration and teamwork by so many in the company with our Regional Resident Services team leading the way on content development. You will notice that the Emergency Procedures Manual is now separated from the SAM Manual. The content found in the Emergency Procedures Manual is important for all team members to read and understand so we felt like it was important for this manual to be a separate document for all to access. The Employee Handbook has been revised and was made available in Ultipro in August. All employees were to acknowledge the Employee Handbook in Ultipro by 8/31/2020. Additionally, we are taking a fresh look at our Operations Manual. The revised version will be released by October. Printed, bound copies of the SAM Manual and Emergency Procedures Manual will be shipped to each of your communities within the next two weeks. Please find digital copies of these manuals through the links below. These are accessible through UltiPro Learning Content. SAM Manual: https://learning.ultipro.com/academies/library2.php?acadId=246032399&id=3186128 Emergency Procedures Manual: https://learning.ultipro.com/academies/library2. php?acadId=246032399&id=3186149
What’s Happening, Hawthorne?! July - August 2020
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COVID-19 Update We are continuing to monitor state, local and CDC guidelines regarding COVID-19. Below are important updates to help take care of our Hawthorne family and to help slow the spread of COVID-19. Employee Daily COVID-19 Health Assessment If you are sick, please stay home! All employees are required to complete the self-administered Employee Daily COVID-19 Health Assessment before entering their work location. If you answer “Yes” to any of the below assessment questions, you must stay home and contact your supervisor. • Do you have a fever of 100.4°F or higher? • Are you experiencing symptoms of COVID-19? - cough, shortness of breath, difficulty breathing • Are you experiencing a combination of two or more of the following symptoms? - chills, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea • Have you or someone living in your home been confirmed with COVID-19 within the last 14 days? As an added measure, supervisors will ask each team member if they have completed this assessment and answered “no” to all questions before the workday begins. Employees that have been in close contact (within approximately 6 feet or 2 meters) of a sick individual for a prolonged period of time (more than 15 minutes) within 48 hours of symptoms developing or within 48 hours of testing positive if asymptomatic, must notify their supervisor immediately. Supervisors will notify our Leave Department for further directions.
Thermometers
Touchless thermometers were sent to each property in July. Supervisors will administer temperature checks of each employee every morning before beginning the workday to ensure all employee’s temperatures are below 100.4°F.
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What’s Happening, Hawthorne?! July - August 2020
COVID-19 Update cont. Supervisors may administer additional temperature checks during the day for employees who experience symptoms of COVID-19. Employees who become ill while at work with COVID-19 systems, must notify their supervisor and go home. Employees who display symptoms of COVID-19 while at work will be sent home. Time Off Hawthorne modified time off policies in March through June 30th. Effective July 1st, we resumed standard time off policies as detailed in the Employee Handbook. Now that health care offices are reopening and/or providing tele-visit options, effective July 1st, Hawthorne is reinstating the requirement to provide a doctor’s note if out of work for 3 days or more for any illness including COVID related illness. Our Leave Department team members are available to assist with COVID-19 HR questions. Please email our Leave Department at HR-Leave@hrpliving.com if you have any questions. Updated COVID-19 HR FAQs have been added to the portal. They can be found in the “HR COVID-19 Guide for Managers” document. If you leave home, know your Ws!
What’s Happening, Hawthorne?! July - August 2020
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New Development Spotlight! Hawthorne at Pine Forest
Hawthorne at Pine Forest is a 168-unit, Class A, garden-style apartment community being built in Oak Island, NC. Hawthorne at Pine Forest is the third project being constructed by Hawthorne Construction. The community is situated minutes from multiple coastal destinations and will feature Class A interior finishes and community amenities. Hawthorne at Pine Forest will be the first of its kind in the market. We anticipate having our first residents residing on-site in October, 2020.
Here we grow again!
Upcoming properties in our new development pipeline include: Hawthorne at Bay Forest – 294 Units; Laporte, TX Hawthorne at Daniel Island – 218 Units; Charleston, SC Hawthorne at Oleander – 227 Units; Wilmington, NC Hawthorne Waterside – 276 Units; Leland, NC Hawthorne at Westport – 228 Units; Denver, NC Hawthorne currently has over 7,700 units (29 communities) in the future pipeline to be taken over in the coming months either internally owned or 3rd party managed! With this incredible growth comes opportunities!
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What’s Happening, Hawthorne?! July - August 2020
Did you know Hawthorne has a
construction division?
Hawthorne Construction was started in 2018 with the goal of complimenting Hawthorne’s existing apartment development business and bringing a higher level of coordination to our Development projects. Since inception we have started 5 apartment construction projects totaling 1,000 units. The construction division allows us to expand Hawthorne’s footprint in the multifamily development space and build well located, superior rental housing for our residents. While we still partner with other development firms and general contractors, having our own construction division gives us more control over the construction process from start to finish. We approach each deal individually to come up with the best site plan, unit mix, and design, leveraging our vast knowledge of the multifamily space and years of operational experience. We are also fortunate to have great equity and lending partners to help us capitalize these deals. We hope to finish our first project, Hawthorne at Haywood in Asheville later this year, and look forward to building on the success of the construction platform.
Current Projects: Hawthorne at Haywood – Asheville, NC – 9 Buildings, 236 Units Hawthorne Waterstone – Mooresville, NC – 10 Buildings, 264 Units Hawthorne at Pine Forest – Oak Island, NC – 7 Buildings, 168 Units Hawthorne at the Crest – Collegedale, TN – 6 Buildings, 176 Units Upcoming Projects: Hawthorne at Holly Springs – Holly Springs, NC – 7 Buildings, 185 Units Hawthorne at Haywood Phase II – Asheville, NC - 3 Buildings, 90 Units
Hawthorne Watertone
Hawthorne at Pine Forest
What’s Happening, Hawthorne?! July - August 2020
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Hawthorne Construction
Meet the Team Brian Dloniak
Vice President of Construction, Corporate
“I am a diehard Pittsburgher and love to golf in my free time.”
Tim Sillmon
Construction Manager, Hawthorne at Pine Forest
“I like to fish and cruise the coastal waterways on my boat.”
Ed Heaney
Construction Manager, Hawthorne Waterstone
“I have been married for 27 years, and have 3 daughters.”
Donna Mitchell
Construction Coordinator, Corporate
“Driving a race car is number one on my bucket list. Also, when I retire, I would love to open a dog sanctuary for unwanted senior hounds.”
Paul Hunter
Construction Manager, Hawthorne at Haywood
“I love to sing and ride my motorcycle.”
Greg Hyde
Construction Manager, Hawthorne at the Crest
“I build rat rod cars and trucks and I take old oil pumps and make art lamps.”
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What’s Happening, Hawthorne?! July - August 2020
Training Corner Upcoming Training Dates September
Live IT! Leadership – 9/15-9/17 Leasing School – 9/23-9/24 October Live IT! Leadership – 10/13-10/15 Leasing School – 10/21-10/22 Hawthornize – 10/27-10/29 *Safety & Maintenance Training Dates are coming soon!
“Intellectual growth should commence at birth and only cease at death.”, Albert Einstein.
What’s Happening, Hawthorne?! July - August 2020
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HR Happenings!
Omada Health
If you or your covered adult dependents are enrolled in Hawthorne’s medical plan through Cigna, you can take advantage of Omada®, a digital lifestyle change program that can help you lose weight, feel fantastic, and develop long-term healthy habits. There are qualification factors that you will have to meet to be accepted into the program and you’ll receive the program benefits at no additional cost. This program was designed for individuals that are at risk for diabetes or heart disease. If you qualify for Omada®, you can join the program at any time until March 31, 2021. Hawthorne is paying 100% of the cost of Omada® to help our employees live a healthy life! Take the 1-minute risk screener to see if you’re eligible: www.omadahealth.com/hrp
Participants in Omada® will get: • • • • • •
An interactive program to guide your journey A free, wireless smart scale that you get to keep to monitor your progress Weekly online lessons to empower you A professional Omada® health coach to support you and keep you on track Small online group of participants to motivate each other and keep you engaged An opportunity to earn two goals through Motivate Me for a total of $150!
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What’s Happening, Hawthorne?! July - August 2020
Getting To Know Tamara Hayes Asset Manager
How Long Have You Been With HRP? 8 months
What Do You Love Most About HRP?
The “LIVE IT” culture is real here; it is not just a tagline. Hawthorne team members and leadership really do want to/work to leave people better than they found them. “Live It” is something you immediately feel; something you quickly become inspired by, and something you hopefully, ultimately become.
What Do You Do Outside Of Hawthorne?
I spend much of my free time with my boyfriend Scott. We like to cook, entertain, spend time with family, and travel. I also enjoy brain teasers, puzzles and word games.
If You Had 3 Wishes, What Would They Be? 1. 2. 3.
Immediately-ready vaccines for deadly pandemics and other diseases. More kindness, compassion and tolerance; less anger, fear and rage. One big family reunion with family members past and present.
What’s Happening, Hawthorne?! July - August 2020
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Celebrating Your Achievements!
Employee Promotion Spotlight June -July 2020 Name
Promotion From
Promoted To
Aaron Rainey
Resident Services Technician II
Resident Services Technician III
Adam Newsome
Resident Services Technician I
Resident Services Supervisor
Angelica Harris
Assistant Community Manager
Community Manager
Danielle Jackle
Assistant Community Manager
Community Manager
Diana Monterrosa
Leasing and LIVE IT! Specialist
Assistant Community Manager
Jesse Marthaller
Resident Services Technician I
Resident Services Technician II
Johnnie Villegas
Resident Services Technician I
Resident Services Technician II
Joshua Schroeder
Resident Services Technician III
Resident Services Supervisor
Julie Diaz
Leasing and LIVE IT! Specialist
Assistant Community Manager
Rachel Camp
Leasing and LIVE IT! Specialist
Assistant Community Manager
Rathell Buchanan
Resident Services Technician I
Resident Services Technician II
Ronald Taylor
Resident Services Technician
Resident Services Supervisor
Sophia Williams-Martinez
Leasing and LIVE IT! Specialist
Leasing Manager
Stephanie Brooks
Assistant Community Manager
Community Manager
Steve Wray
Resident Services Technician II
Resident Services Supervisor
Tossie Summers
Resident Services Technician
Resident Services Supervisor
Whitnee Hickman
Assistant Community Manager
Community Manager
What’s Happening, Hawthorne?! July - August 2020
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Career Progressions & High Rollers Employee
Career Path Completions June - July 2020 Path From
Brette Hemmings
Path To
Community Manager
Property
Regional Manager
Hawthorne at Friendly
Diana Monterrosa
Leasing and LIVE IT! Specialist
Assistant Community Manager
Johnnie Villegas
Resident Services Technician I
Resident Services Technician II
West End at Fayetteville
Leasing and LIVE IT! Specialist
Assistant Community Manager
The Summit on 401
Timothy Nathan Townsend
Resident Services Technician III
Resident Services Supervisor
William Barry Davis III
Resident Services Technician II
Jesse Marthaller
Resident Services Technician I
Joshua Schroeder
Resident Services Technician III
Julie Diaz
Rathell Buchanan
Whitnee Hickman
Resident Services Technician II Resident Services Supervisor
Resident Services Technician I
Stonesthrow Grand View
Suumerlyn Cottages
Resident Services Technician II
Assistant Community Manager
Community Manager
Resident Services Technician III
High Rollers June - July 2020 Employee
High Roller Status
Dayna Verhey
Scholar
Autumn Jeffries Deanna Abercrombie Diana Stojanovic Hailey Anderson Hannah Bunzey
Hawthorne at Mirror Lake
Scholar
West End at Fayetteville
Scholar Ace
Scholar
Irving Grady Jr.
Scholar
Ivelis Rodriguez Jasmine Reeves Jordan Hodges
1287 Shoals
Junction at Antiquity
Scholar
Hannah McNiece Imani Ware
Hawthorne at Southside Hawthorne Northside 18 Watercress Green
Scholar
Avenues of Lakeshore
Ace
Barber Park
Ace
The Harbours
Junction at Antiquity
Ace
Hawthorne Park South
Keishla Pabon
Scholar
Mission Club
Kenita Williams
Scholar
Joseph Fields-Weldon Kelli Brain
Lauren Fagan
Ryan Mark Osborne
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Scholar
Community
Ace
Scholar Scholar
Ascent of Palm Bay Stallings Mill
Avenues of Lakeshore
Ace
Hawthorne at Southside
Scholar
Hawthorne at Sugarloaf
Sarah Dickens
Scholar
Vickie McLaughlin
Scholar
Stephanie Carter
Hawthorne at Wisteria
What’s Happening, Hawthorne?! July - August 2020
Hawthorne at Mills Gap
Hawthorne at Lake Heather
Piedmont Place Hidden Lake Yester Oaks
West Park
Quarter 2 Rankings Soar High Club - Highest Positive NCI to Budget - Q2 Property
Positive %
Douglas Square
20.75%
Lakehurst Apartments
13.47%
Willow Creek
13.21%
Concord Flats
12.92%
Stonesthrow
12.60%
West Park
11.11%
Hawthorne at the Ridge
10.94%
Four Seasons Town Homes 10.42% Austin Creek
10.27%
Waterford
10.06%
Back Door Closers - Top 10 Lowest Annualized Turnover - thru June
Renewal Revenue Drivers - Highest Renewal Increases thru June
Property
Positive %
Property
Positive %
Quail Valley
23.28%
Lodges at Lake Wylie
8.46%
Willow Creek
25.00%
1287 Shoals
7.29%
Waterford Place
27.50%
501 Estates
5.99%
Yester Oaks
27.87%
Main Street Square
5.70%
Austin Creek
30.95%
West End At Fayetteville
5.62%
Hawthorne at Wisteria
31.00%
Hawthorne at the Hall
5.56%
Crossing at Reedy Creek
31.88%
The Trails
5.19%
Bradley Square
32.50%
Avenues of Lakeshore
5.09%
Avenues of North Decatur
34.21%
Hawthorne at the Ridge
5.06%
Douglas Square
34.34%
Junction at Antiquity
5.05%
Show Me The Money - Average Delinquency Under 2% - Quarter 2 Property West End at Fayetteville Jamestown Commons 1287 Shoals 18 Watercress Hawthorne at the Ridge Waterford Legends at Morganton Park Piedmont Place Meridian at Sutton Square
Delinquency % 0.15% 0.27% 0.40% 0.70% 0.80% 0.81% 0.92% 0.92% 0.99%
Property Stillwater at Southbridge Hawthorne at Horse Pen Creek Amberleigh Ridge Latitude at the Commons Millis & Main Waterford Place Meridian at Harrison Pointe Hawthorne at Wisteria Austin Creek
What’s Happening, Hawthorne?! July - August 2020
Delinquency % 1.05% 1.18% 1.20% 1.27% 1.33% 1.35% 1.35% 1.72% 1.80%
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Five Star Resident Reviews!
Here’s what our residents have to say. Hawthorne at Friendly By: Beverly B. / Yelp We love living here! Everyone is so friendly. The staff is exceptional and is always ready to meet your needs. The amenities are 5 star and even though it has been challenging with the Covid situation, the staff has maintained a safe environment for the residents. This has been a great choice for us.
Hawthorne Riverside By: Kathy_W542 / Apartment Ratings We have lived here almost a year. Came to Hawthorne Riverside after an experience with another apartment complex. I can’t say enough positive things about our experience here. Beautiful apartment, with a STUNNING view of the river. Great amenities, pet friendly, an amazing walking trail, dog park, dog wash station (currently being installed), great neighbors, too many things to mention which make Hawthorne Riverside a perfect choice. Last but NOT LEAST, the STAFF. Everything is taken care of and addressed. They make you feel like family. If you are in the market to find a new home, THIS IS THE PLACE. Check it out, you will find everything you need for your new home.
Malabar Lakes
By: Cassandre Grimes / Google My wife and I were relocating from 3 hours away. The office staff was super accommodating with the move in process; allowing us to schedule a last-minute tour and helping us get our account set up online late in the evening so we could process our payments through our bank account. They even had personalized move in goodies ready just for us and our four-legged babies. Huge shoutout to George at Malabar Lakes.
Grove at Park Place By: Leslae DeShonn / Facebook I lived at The Grove for 3 years and I can honestly say I loved it. Even when the hurricane destroyed my apartment with rain damage, they were quick with ensuring myself and my family were moved into a new apartment. Any maintenance issues were taken care of and done right the first time. I relocated back to Texas recently, and they made my last few weeks stress free. I would recommend The Grove to anyone wanting a nice and quiet complex with added amenities! Thanks for 3 great years!
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What’s Happening, Hawthorne?! July - August 2020
LIVE IT! Corner COVID Hardship Program
We are excited to be launching a new program which will assist residents with a true hardship need. Please submit 1 resident story, per community of a resident that has been impacted by COVID in a critical way. Stories need to be emailed to covidhardships@hrpliving.com by September 15th. Stories will then be reviewed, and HRP Management will select residents with the greatest need to receive financial assistance from our company. Residents selected to received assistance will be announced by October 15th. We are looking forward to being able to assist residents that we come face to face with! Below is the video message from Sam Davenport which introduces the COVID Hardship Program.
https://www.youtube.com/watch?v=z8l-TeQdTVc What’s Happening, Hawthorne?! July - August 2020
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Management Corner
HR Tips For Managers
Always Hire for Attitude and Integrity First - Skills & Experience Second As the saying goes, “One bad apple can ruin the bunch”. The same goes for employees. According to research by Harvard Business Review, negativity and bad behaviors are contagious and it only takes one employee to negatively impact the rest of the team. It can be difficult to spot toxic behavior in an interview, but it can be done! Here are a couple of quick interview questions to help you spot a “negative Nancy” before they join your team. What would you change about your previous job/employees? •Toxic answer –
o Whines or complains about their boss or their team, they dive into a laundry list of faults about their previous job. o They avoid answering and say they would change nothing. Push deeper asking them if they had to choose 1 thing, what would it be.
•Ideal Answer – o Look for someone who is honest, takes responsibility for things they could have done differently and speaks positively about changes/improvements. Tell me about a failure or a time you could have done better. •Toxic answer – o Explains a time where someone else was the reason for the failure. They may also have a hard time admitting their responsibility. o They can’t think of a failure. Or, they joke about a small failure to avoid answering the question. Push deeper ask ing them to choose 1 time they could have done better. •Ideal Answer – o Answers humbly, explaining a time they experienced failure, how it impacted them, what they learned and how they grew. Listen closely to your candidate’s answers. If they don’t go deep enough ask questions like “Can you tell me more?” or “What do you mean by that?”. No matter how great a candidate might seem, if they exhibit these toxic behaviors - Do Not Hire! No amount of experience is worth the negative impact a toxic employee can make on your team. Always hire for attitude and integrity first; skill and experience second! https://hbr.org/2018/03/research-how-one-bad-employee-can-corrupt-a-whole-team
What’s Happening, Hawthorne?! July - August 2020
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Leadership Corner
How to Gain Control of Your Free Time Ted Talk By: Laura Vanderkam
“There are 168 hours in each week. How do we find time for what matters most? Time management expert Laura Vanderkam studies how busy people spend their lives, and she’s discovered that many of us drastically overestimate our commitments each week, while underestimating the time we have to ourselves. She offers a few practical strategies to help find more time for what matters to us, so we can “build the lives we want in the time we’ve got.”
https://www.youtube.com/watch?v=n3kNlFMXslo
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What’s Happening, Hawthorne?! July - August 2020
What’s Happening, Hawthorne?! July - August 2020 Hawthorne Residential Partners
@hawthorneresidentialpartners www.hawthorneresidentialpartners.com