HRS Customer Charter

Page 1

Our promise We promise to....

In return, we’d like you to....

QUESTION

Challenge convenƟonal thinking Understand your requirements in full

Place no limits on your thinking

INNOVATE

Keep an open mind Use our experience & knowledge to idenƟfy ALL possibiliƟes

ANSWER

Provide a Ɵmely & courteous response Recommend best fit

Work with us, challenge and be open to exploring all possibiliƟes

Listen, consider, decide & provide a Ɵmely & courteous response

ACT

Get it right first Ɵme or put it right quickly Make YOU the expert when training Be there if you need us

Take ownership of the soluƟon

LEARN

Ask you how it went Listen to your feedback Improve, improve, improve

Tell us how it went, especially if it wasn’t perfect

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