HR Leaders Summit, Phuket 2015 - delegate book

Delegate book 4-6 May 2015 Angsana Laguna Phuket Thailand

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Mercer is a global consulting leader in talent, health, retirement, and investments. We help clients around the world advance the health, wealth, and performance of their most vital asset — their people.

To learn more about how we can help you succeed, contact: Shai Ganu shai.ganu@mercer.com +65 6398 2610 www.asean.mercer.com

Editor’s note

Contents Conference Agenda

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Resort Map

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Speakers

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Sponsors & Partners

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Welcome to the second annual edition of the Human Resources’ Leaders’ Summit set here in the gorgeous Angsana Laguna – what a place to ideate!

Workplaces – and the way we work within (and more often, outside of) them – are changing, each in their own context. Accordingly, the business environment today demands the CHRO to adapt in a number of ways.

The rate of dynamism of this change is placing a number of challenges in each of your job descriptions. The scope of what you do has evolved, and how.

With delegates coming from Singapore, Malaysia, Hong Kong, India, and Oman, among others, we will provide you with the opportunity to discuss the topics that are most pertinent to you – such as today’s workforce trends, HR transformation and career development, the role of the modern CHRO, ways to incorporate principles of diversity and inclusion, and much more.

For this discussion (and debate) on the real talent issues that keep you busy, we whisk you away from the day-to-day work environment, so we can optimise on our time together, and incubate ideas that all of us can go back and apply at the workplace.

And that’s what this summit is here to address.

Conceptualised last year, the HR Leaders’ Summit is our vision of an exclusive networking platform for the senior-most HR leaders in and around the region.

It’s not often that we all get together in a setting like this, so let’s make the most of our time here! It is a pleasure to have you here – so do enjoy HR Leaders’ Summit 2015.

This is where we hope to drive change and elevate the standard of HR through collaboration, sharing of experiences and a number of facilitated interactions.

Held behind closed doors, and by invitationonly, this retreat promises to enable learning from failure as much as success, and push human resources to new levels of impactful leadership.

Apart from sunshine, cocktails and all-day networking (of course), these three days promise to bring together your peers from across the region, and further afield, to generate top-level mindshare on the issues and challenges which concern you, as heads of the HR and talent functions.

Aditi Sharma Kalra Regional editor Human Resources aditis@humanresourcesonline.net

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Agenda Monday, 4 May 2015 | Day 1 Breaking the ice and meeting your peers 2.00pm

Attendee registration opens Come by at your leisure to register and collect your materials.

6.00pm

Welcome address Aditi Sharma Kalra, regional editor, Human Resources magazine

Today's workforce trends 6.10pm

Keynote 1: Textbook turnaround: The Pacnet story • New leaders, new mandate • Understanding the competitive environment, the resulting strategy and what it meant for the workforce • Workforce planning and why it was critical in linking business strategy with HR strategy • Aligning and mobilising the leadership team • Driving greater innovation, performance and productivity in the workforce Syed Ali Abbas, chief human resources officer, Pacnet

6.40pm

Keynote 2: Racing into the future: Integrating talent, HR and business technologies Simon Cariss, CIO and co-founder, PageUp

7.10pm

HR Leaders’ Summit opening evening reception by Angsana Laguna Phuket Great food and drink, even better company and conversation

9.00pm

End of day one

Tuesday, 5 May 2015 | Day 2 Thought leadership and the HR leaders’ gala dinner 6.30am

Breakfast opens Full buffet breakfast awaits

10.15am

A real situation case study on culture transformation and employee engagement at ING India – a remarkable journey involving employee partnership and commitment • Re-inventing human resources as a new-age people-centric and business partner function • How to create an inspiring vision and mission for your organisation that involves the entire workforce • Aligning employee performance with an organisation’s goals/objectives • Applying simple and practical HR transformational solutions at one’s workplace Rajesh S. Manik, executive VP and head of HR and communications, ING Investment Management

10.45am

Creating an Effective HR Business Model : Insights from the Olam Experience • Influencing business expectations from HR • Every leader first an HR Leader • HR delivery model shaped to the organisation’s business and culture • Positioning HR as a change agent Dr Janaky Grant, senior VP and head learning and development, Olam International Limited

11.15am

Panel 1: Leveraging talent for sustainable business growth in Asia – where are we heading towards?

• Examining the relationship between talent investment and business success • Understanding how to retain and develop the best talent • Exploring how to gain competitive advantage though talent management • Where and how should companies invest on talent to drive key business metrics • Building and sustaining a strong and talented workforce Moderator: Aditi Sharma Kalra, regional editor, Human Resources magazine Panellists: Frieder Rummel, senior director, human resources, The Hershey Company; Evangeline Chua, head of human resources, Citi Group; Ambrosia Humphrey, VP talent, HootSuite; Anna Tan, managing director, Asia, Wentworth People

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Agenda Tuesday, 5 May 2015 | Day 2 Employee engagement, retention, culture and inclusion 11.55am

The #Hootsuitelife story: Building social into your organisation We already know that platforms like Facebook, LinkedIn and Twitter can play a critical role in employer branding and recruitment strategies. Now, the challenge is to integrate social media further into the organisation to support a modern, holistic talent strategy. What do you need to implement now to prepare for tomorrow’s workforce? What would that even look like?

Ambrosia Humphrey, VP, talent, Hootsuite

12.30pm

Lunch

2.00pm

Panel 2: Shaping your workforce – creating a cross-cultural and inclusive work environment As companies continue to expand their operations globally, they increasingly face the challenge of managing a diverse workforce across cultures, languages, geography, and generations. HR leaders must be able to navigate the complexity of cultural differences and foster an inclusive work environment to attract and retain their best talent.

Moderator: Akankasha Dewan, senior journalist, Human Resources magazine Panellists: Rakesh Rana, senior HR and TA leader, Murex; Carole Le Meur, VP, human resources, Asia Pacific, Baxter Healthcare; Rohit Manucha, head of organisation development and total rewards, PepsiCo

2.30pm

Increasing productivity by developing a compelling employee value proposition • Comparison of productivity in Asia with US/Europe • Tightening the link between pay and productivity • Developing a compelling employee value proposition • Motivating your workforce through innovative incentives and benefit programmes Shai Ganu, market business leader - talent consulting, Asia, Mercer; Godelieve Kroonenberg, information solutions business leader, ASEAN, Mercer

3.00pm

Afternoon tea break Time to pause and refresh

3.30pm

Mentoring and its impact on Millennial employee retention • Who are mentoring the Millennials?

• What is the ideal type of mentor a Millennial prefers?

• What is the role of IT in mentoring Millennials?

• What impact does mentoring have on Millennial employee retention?

• How should organisations deal with challenges in mentoring future generations?

Paul Lim, lecturer of organisational behaviour and human resources, Singapore Management University

4.00pm

Day two closing remarks Followed by free time for emails, calls and relaxing before the evening’s activities

6.30pm

HR Leaders’ Summit Gala Dinner An excellent meal in luscious surroundings with your fellow peers

9.30pm

End of day two

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Agenda Wednesday, 6 May 2015 | Day 3 Roundtable discussions and the end of the HR Leaders’ Summit 2015 6.30am

Breakfast opens Full buffet breakfast awaits

10.30am

An interactive opportunity to discuss and debate with your peers about key talent issues, trends and challenges currently affecting the day to day operations of your business while maintaining an invigorated workforce. d Rounle tab

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Future of HR and technology - How today’s businesses are shifting gears A close look on how analytics and data are going to be at the forefront of HR over the next 10 years as HR shifts away from relying on intuition and “the way we’ve always done it” and towards an approach that makes talent decisions based on data and predictive analytics.

Moderator: Ajit Nambiar , head of compensation – International (APAC, EMEA and LatAm), Google Is your employee’s career development an integral part of the business?

• Co-drivers in career management and development • The importance of competency building in career development • Critical success factors to establish career development as an employee benefit Moderator: Syed Ali Abbas, chief human resources officer, Pacnet Creating a high-performance culture by aligning performance management strategies with business goals • Establishing a high quality, compelling and people-centric performance management approach Moderator: Karen Cariss, CEO and co-founder, PageUp Building strategic workforce for the future : Business & government • Importance of workforce planning model and how it integrates with its talent management strategy • Understanding the true nature of the business’ competitive environment and executive strategies to achieve success • Identifying the capability and capacity of your talent to affect organization transformation Moderator: Lau Yin Cheng, cluster director, HR and OD, Infocomm Development Authority of Singapore

11.30am

Summary of discussions by roundtable moderators

12.00pm

Editor’s closing remarks

12.10pm

Lunch and end of HR Leaders’ Summit 2015

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Resort Map Legend Hotel Lobby Conference Room (5-6 May) Poolside Garden Welcome cocktail reception (4 May) Conference Room (5-6 May)

Market Place Breakfast Baan Talay Gala dinner (5 May)

Hotel Lobby

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Baan Talay Gala dinner (5 May)

Poolside Garden Welcome cocktail reception (4 May)

Market Place Breakfast

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Speakers Carole Le Meur Vice president, human resources, Asia Pacific Baxter Healthcare Carole Le Meur joined Baxter in 2008 and is currently the vice president of human resources for APAC at Baxter Healthcare, based in Singapore.

Previously, she was vice president of human resources for Europe, Russia, Middle East and Africa, based in Zurich.

Before Baxter, Le Meur had business experience with Procter & Gamble as a partner in executive search, and as local HR leader with Sanofi Pasteur.

She holds a Master in business management, and a certificate in coaching and organisation design from INSEAD. A French national, she is married and has three children.

Evangeline Chua Head of human resources Citi Group Evangeline Chua is the head of human resources for Citi Singapore. She was appointed to this role in April 2013 after successfully managing cross functional initiatives for nearly three years as the head of talent, resourcing, learning and development. She currently leads a 11-member team in a hybridised role, supporting organisation operations that span across corporate and institutions, consumer banking, global function and transaction banking.

She possesses more than 24 years of diverse regional experience in human resources management and business operations within the banking and property sectors. An accomplished speaker, Chua has presented at a wide array of HR events such the 2014 China Talent Management Conference in Shanghai and the 2014 Global HR Excellence Conference.

She earned her Master of Science in human resource management from the University of Bradford and a Bachelor of Arts degree from the National University of Singapore. She also holds a graduate diploma in personnel management from the Singapore Institute of Management.

Ajit Nambiar Head of compensation – International (APAC, EMEA and LatAm) Google

Ambrosia Humphrey VP of talent Hootsuite Ambrosia Humphrey is the VP of talent at Hootsuite. Since 2011, she has spearheaded the company’s global hyper growth, bringing its employees from 20 to over 800 in 12 countries. She’s passionate about empowering others in her field to effectively align technology with their objectives, their people and their culture. In her time at Hootsuite, Humphrey has built and developed a top talent organisation by incorporating emerging technologies, including social media, into traditional HR operations and processes. Before Hootsuite, she spent a decade in the talent and operations fields, building innovative programmes for startups and businesses across multiple industries.

Ajit leads International Compensation for Google across three regions: APAC, EMEA and LatAm. In his role he ensures that compensation in the regions in competitive and aligned with business needs to attract and retain talent. He is also part of the APAC HR Leadership Team. Prior to Google, he was a Principal at Mercer where he led a profitable practice/P&L and has had experience consulting across a diverse set of areas including engagements in organization diagnostics and structuring, compensation, performance management, talent management, international mobility, and site selection across a range of industries in APAC.

Committed to fostering innovation in HR, her work on building an employeecentric culture and social HR at Hootsuite has contributed to various recognitions, including the company’s recognition as a top global employer. She currently stands in the sweet spot where tech and talent converges. From this unique vantage point, she speaks out globally about the importance of adoption of digital technology across all levels of the organisation.

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Speakers Aditi Sharma Kalra Regional editor Human Resources

Lau Yin Cheng Cluster Director of HR & OD Infocomm Development Authority, Singapore

Akankasha Dewan Senior journalist Human Resources As a senior journalist in Human Resources, Akankasha Dewan takes a lead role in producing thought-provoking editorial print and online content across Singapore, Malaysia and Hong Kong.

Yin Cheng is Cluster Director of HR & OD at Singapore’s Infocomm Development Authority, YC works with IDA’s leadership team to help support Singapore Government’s vision of a Smart Nation.

In her role, she is responsible for leading thoughtprovoking and quality industry content for a growing senior-level HR readership, as well as strategically growing the brand’s presence and reach online, and through a growing number of industry events, conferences and awards shows.

Dewan enjoys leading compelling HR-related conversations with senior industry professionals, and is establishing herself as an insightful columnist who is dedicated towards continuously exploring the wide-ranging secrets of the HR industry.

Kalra joined Lighthouse Independent Media as a senior journalist in September 2014, having worked previously in Hay Group as part of the marketing team.

She joined Lighthouse Independent Media as a journalist and content producer towards the end of 2013, and has also produced conferences themed around topics such as training and compensation.

As Chief of HR & OD for IDA, YC leads a 50+ member HR & OD team to recruit, motivate, and develop a talent pool of infocomm specialists both inside and outside the organisation. YC is constantly exploring innovative, cutting edge solutions to enhance talent attraction, development, and engagement in a highly dynamic sector.

Aditi Sharma Kalra leads all editorial content for Human Resources in its print, online and social media forms.

Rajesh S. Manik Executive VP and head of HR and communications ING Investment Management

Shai Ganu Market business leader - talent consulting, Asia Mercer

Rajesh S. Manik heads the HR and communications function for ING Investment Management India. With about two decades of HR leadership experience in managing matrix organisational structures, cross-cultural staff and driving innovative best practices in India and APAC, he has catapulted ING Investment Management in the league of “India’s Top 50 Best places To Work” ranked by the Great Place To Work Institute in 2012.

Shai Ganu leads Mercer’s talent consulting business across Asia. He also leads the executive rewards and sales effectiveness practices for the region.

He focuses on reward strategy, performance management, incentive design, executive compensation and organisational transformation projects across ASEAN. He specialises in the financial services, utilities/industrials, telco, and FMCG industries.

He has championed the cause of employee engagement and is a lead crusader in bringing about culture transformation and turnaround. With seasoned international experience in handling operational scale of managing tens of thousands of employees across multiple locations and offices, he believes in delivering and creating a “wow factor” by coming up with simple inspiring ideas and solutions to common complex problems. An avid learner and superb teacher wrapped in one, he believes if your work is not underlined by excellence, it isn’t great enough. Always empowering his team and inspiring it to beat its own benchmarks, people who have worked with him know him as a friend, boss, leader and a trusted advisor.

He has more than 12 years of experience leading executive compensation and reward strategy projects in both corporate and consulting environments, specialising in the financial services, resources and pharmaceuticals sectors.

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He moved from Sydney, where most recently he was the head of executive reward at Westpac Banking Corporation, responsible for board and executive compensation, performance management, the annual remuneration report, share plans and governance functions.

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Speakers Godelieve Kroonenberg Information solutions business leader, ASEAN Mercer Godelieve Kroonenberg is the information solutions business leader for ASEAN and is in charge of the strategic positioning of Mercer’s information services in eight counties across ASEAN. Before taking up this position in 2013, she was Mercer’s Asia Pacific benefits product manager and was responsible for its benefits surveys and related benefits product.

She is also involved in several industry forums consisting of leading MNCs, including Mercer’s hitech and consumer goods forums.

Rakesh Rana Senior HR and TA leader Murex Rakesh Rana is the senior HR and TA leader for Murex covering Asia Pacific and Japan. He is responsible for leading its people strategy for creating an inspired community of people who are able, committed and empowered to achieve amazing success.

He is a strategic human resources leader who is passionate about the opportunities that the changing human capital landscape holds and what that means to retain and attract talent within today’s world of collaboration, knowledge sharing and learning. He is a subject matter expert in the design and implementation of global talent acquisition strategy, HR strategy, HR transformation and employer branding.

Syed Ali Abbas Chief human resources officer Pacnet

Janaky Grant is currently the Global lead for learning & capability development at Olam International.

She has 25 years of experience in strategic HR consulting, business partnering and research in areas of Organisation Development (OD). She has the experience of engaging with all levels of leadership in client organizations while designing strategic OD interventions or managing large scale organisational capability development projects. Her knowledge and experience spans multiple regions and industries – telecom, manufacturing, supply chain, industrial infrastructure, multi-purpose port, FMCG and INGO across India, Africa and Asia Pacific region.

Karen Cariss CEO and co-founder PageUp

Based in Singapore, Syed Ali Abbas is responsible for managing Pacnet’s HR function globally. His role is to maintain the highest standards for attracting, retaining and developing talented professionals across Pacnet’s worldwide operations; as well as drive focus in HR on supporting the business strategy, organisation development and transformation.

Abbas has more than 14 years of HR experience. He joined Pacnet from AT&T where he worked in various capacities for more than 11 years, most recently as executive director of HR for the Asia Pacific region. Before AT&T, he worked in the HR team for KPMG’s consulting arm in India.

He holds a BA (Honours) from Delhi University and a postgraduate diploma in business analysis from Lancaster University. He is a certified HR management professional (HRMP), a member of the Society for Human Resource Management (SHRM) and a member of the National HRD Network of India (NHRDN).

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Janaky Grant Head learning & development and HR business partner Olam International

Karen Cariss is one of the founders of the award-winning global talent management software provider, PageUp. A key driving force behind the company’s success, she sets its strategic direction as well as ensures synergies across all its divisions. She has been lauded as one of the HR technology industry’s exceptional entrepreneurs, having raised $10 million in growth equity for her company in 2012.

Cariss’ extreme passion for the company is evident in her work and attitude, which has been publicly acknowledged by being listed 28th on BRW’s Top 50 Female Entrepreneurs in June 2006 and winning the Ernst & Young “Young Entrepreneur of the Year” for 2008 and the Victorian Telstra Women’s Business Award in 2009. She is formally qualified with a Bachelor of Applied Science and Honours in science.

Born in Australia, she resides in Singapore with her family.

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Speakers

Paul Lim Lecturer of organisational behaviour and human resources Singapore Management University

Rohit Manucha Head of organisation development and total rewards PepsiCo

Simon Cariss CIO and co-founder PageUp Simon Cariss is one of the founders of PageUp. Today, Simon is a key driving force of PageUp, setting the strategic direction of product development of the PageUp suite of web-based talent management solutions. Simon’s passion for the company and innovative new technology has been publicly acknowledged with numerous awards for frequently delivering first to market innovative solutions.

Rohit Manucha is the head of organisation development and total rewards at PepsiCo, Oman (ORC). He acts as an advisor to the board and the CEO on all HR initiatives and manages the centre of excellence function which includes organisation development and change management, total rewards, learning and development, employee value propositioning and performance management.

Cariss is formally qualified with a Bachelor of Electrical Engineering from Swinburne University as well as a Certificate, Venture Capital Executive Program, 2000 from University of California, Berkeley – Walter A. Haas School of Business.

Manucha has extensive experience in working with CEOs and C-suite leaders in driving end-toend organisational transformation and change management across six countries (China, Japan, Malaysia, India, Vietnam and Oman). He has worked towards aligning organisations with their strategic agenda, managing change and driving sustainable performance.

Friedrich Rummel Senior director of human resources The Hershey Company

He joined the Hershey Company in 2012 after 12 years with Allianz Group, where he served five years as the chief human resources officer for Asia. Before that he spent 18 years at Procter & Gamble in various leadership roles, including positions in information technology, public affairs and human resources. His last role at P&G was managing director, Austria.

Rummel is a German citizen. He holds a Master’s degree in mathematics from the University of Marburg, and a doctorate in mathematics from the Technical University of Darmstadt. He has been married for 34 years and he and his wife have three grown up children.

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Before joining academia, he spent 10 years in marketing, specialising in the area of brand management. His work has taken him to the advertising, social work, tourism and fast-moving consumer goods industries.

Anna Tan Managing director, Asia Wentworth People

Friedrich Rummel is Hershey’s senior director of human resources for Asia, Europe, Middle East and Africa.

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Paul Lim is an award-winning lecturer of the organisational behaviour and human resources discipline with the Lee Kong Chian School of Business, Singapore Management University.

Anna Tan’s career spans working in the UK for 18 where she led multi-million dollar portfolios; as a project, programme and business change consultant for corporates and governments. She has numerous accolades and awards including the prestigious UK Government - Cabinet Office Award for delivering the first ever single the Civil Service Employee Engagement Programme, encompassing 98 organisations and ½ million employees.

Tan has lived in Singapore since 2011 and where she led major Change Management initiatives across the APAC Region for MNC’s such as Johnson & Johnson and RS Components. She now leads the Wentworth People Asia team, supporting companies across the region to realise incredible performance through active change management, corporate training, facilitation and executive coaching.

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Sponsors & Partners

PageUp

Mercer

As a 2013 Visionary Company in Gartner’s Talent Management Magic Quadrant, PageUp is a leader in providing innovative technology and workforce intelligence to help multinational employers align talent management practices to corporate strategy execution.

Mercer is a global leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s more than 20,000 employees are based in more than 40 countries and the firm operates in over 140 countries.

Through our award-winning, single-platform talent management solution and predictive analytics dashboard technology, PageUp simplifies and aligns the management and measurement of human capital deliverables across the talent life cycle.

Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

With over 53,000 employees worldwide and annual revenue exceeding $11 billion, Marsh & McLennan Companies is also the parent company of Marsh, a global leader in insurance broking and risk management; Guy Carpenter, a global leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a global leader in management consulting.

For more information, visit www.asean.mercer.com.

Follow Mercer on Twitter @MercerInsights.

Wentworth People

Angsana Laguna Phuket

Wentworth People – everyone deserves to enjoy their working life.

An island resort in Southern Thailand beckons with open arms. Seated on the sun-splashed island of Phuket and nestled in scenic Bang Tao Bay, Angsana Laguna Phuket is a fun-filled destination that offers you and your loved ones all the best in sun, sand and sea.

Enjoying your work can transform your performance. Imagine loving your work while achieving brilliant results – just think what you could accomplish if your entire company worked this way. We can help you make this change.

We have been helping people and their businesses succeed for over 20 years.

We can help you create a fulfilling and enjoyable workplace culture, enabling your employees to feel more engaged, improve their performance and ensure the continued success of your company. We deliver this amazing transformation through our comprehensive range of consulting, training, facilitation and coaching services to help your employees reach their full potential.

Just 20 minutes from the Phuket International Airport and bustling Phuket Town, this contemporary beachfront resort offers stylish rooms and expansive suites, endless recreational activities, exquisite dining options, a stylish beach club, Phuket’s first tree-house inspired kids club, and an award-winning spa.

Be primed for the perfect getaway in Phuket.

Together we can revolutionise the world of work.

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Everyone deserves to enjoy their working life Enjoying your work can transform your performance. Imagine loving your work while achieving brilliant results – just think what you could accomplish if your entire company worked this way. We can help you make this change.

We deliver this amazing transformation through our comprehensive range of consulting, training, facilitation and coaching services, making sure that all your employees are stimulated and productive, and reach their full potential.

Together we can revolutionise the world of work.

Unlock your team’s potential and lead change for your business with Wentworth People.

www.wentworthpeople.com

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