Purple Ink
BNH Business Excellence
Awards 2024
Winners and photos from the Gala Dinner pg 18
Sustainability
Supporting your Sustainability Journey pg 22
Community
Having a BLAST at North Harbour Blue Light pg 30
THE ART OF THE PASSING BATON
Preparing to thrive in 2025
By Aaron Redwood
2024 HAS BEEN tough for many businesses across all sectors.
In challenging times, it feels great to be able to help our customers realise the potential of their technology stack. For example, maximising the use of their customer relationship management (CRM) system. Constantly chasing new customers is expensive and exhausting. It makes far better sense to take care of your existing customers – both for them and for you.
Do you know how your customers are doing? When did you last check-in with them? Do they know how your products or services could support them right now? Are there any business insights you could share with them? These are the questions you should be asking yourself.
Being “present” when things are difficult reminds customers that you’re a steady, trusted partner.
We’ve been focused on helping our customers stay up to date with their cyber security. Helping them protect their
data, assets and reputation is a collaboration, a genuine win-win.
Whether it’s cyber-security, cloud phone solutions, CRM software or an overall IT Health Check, our team would love the chance to help you get the most from your tech.
Give us a call, drop us an email, or visit our Business Hub at 112D Bush Road, Albany (Monday to Friday, 8.30 am-5.00 pm).
0800 482 746
30
Business
General Manager
Kevin O’Leary kevin@businessnh.org.nz
Advertising Bernadette Roberts comms@businessnh.org.nz
Editor Lizzie Brandon lizzie@writesphere.co.nz
Design Cindy & Lewis
lewis@hurstmedia.nz
Printer
PrintLounge printlounge.co.nz
The
Business North Harbour, Unit 2, Level 1, 322 Rosedale Road, Rosedale, 0632.
PO Box 303 126, North Harbour 0751
OFFICE 09 968 2222
WEB
Welcome from the GM
HOPEFULLY, THE LIGHT at the end of a very long tunnel that I alluded to in the previous edition of FYI is starting to shine a little brighter for members. The latest cuts in the Official Cash Rate (OCR), which saw banks reduce their interest rates, and the recent decrease in the Consumer Price Index (CPI), which provides a measure of inflation, are definitely cause for optimism. Indeed, the CPI is currently sitting at 2.2 per cent – the first time that the figure has fallen within the Reserve Bank of New Zealand’s (RBNZ) target of between 1 and 3 per cent since March 2021. At the time of writing, there is genuine optimism that we should expect a further reduction in the OCR in November. While this flurry of economic activity is welcome, it has divided economists about whether the RBNZ should have eased its restrictive monetary policy and cut the OCR sooner.
We’re not out of the woods yet. Many people have to wait for their fixed-term loans to expire. There will also be a lag before consumer spending shows a sustainable increase, and the current rise in unemployment is likely to continue in the short term at least. However, the signs are encouraging, and with interest rates and inflation predicted to ease further, I would like to think that a more positive future for members is (fingers crossed) not too far away.
In this edition, in response to a need identified in the annual membership survey, our cover story provides a practical step-by-step guide to succession planning, including the potential pitfalls, along with a case study to help bring the theory to life.
There’s a summary of the AGM for those who couldn’t come along on 24 October. Plus, of course, all the awards winners’ details and photographic highlights from our fantastic gala dinner on 15 November.
Our Community page looks at the excellent work of North Harbour Blue Light. For more than 40 years, this charity has worked with schools and NZ Police to support vulnerable teens and help reduce their risk of becoming offenders or victims of crime. I hope you enjoy this edition of FYI.
The BNH team and I look forward to our continued engagement with you and your team as you enjoy the many benefits of our various programmes and services.
Kia kaha
Kevin O’Leary General Manager, Business North Harbour
Summer reads
There is arguably nothing better than losing yourself in a good book. Here are just five recommendations for anyone seeking escapism over the summer break.
We Solve Murders
by Richard Osman
“Combining the heart and humour of The Thursday Murder Club with a puzzling international mystery, welcome to the blockbusting new series from the biggest new fiction author of the decade, Richard Osman.”
James
by
Percival Everett
“The Adventures of Huckleberry Finn in a wholly and transformative light. The Mississippi River, 1861. When the enslaved Jim overhears that he is about to be sold to a new owner in New Orleans and separated from his wife and daughter forever, he decides to hide on nearby Jackson’s Island until he can formulate a plan. Meanwhile, Huck Finn has faked his own death to escape his violent father who recently returned to town. Thus begins a dangerous and transcendent journey by raft along the Mississippi River, toward the elusive promise of free states and beyond.”
Every Time You Hear That Song
by
Jenna Voris
“Told in alternating perspectives, Every Time You Hear That Song is a YA (young adult) swoonworthy, queer road-trip romance, perfect for fans of Taylor JenkinsReid and Casey McQuiston.”
Jenna Voris beautifully explores the high and low notes of fame...A mustread for anyone who loves layered characters, true-to-life personalities, and country music!
Jason June, New York Times best-selling author
Lioness by
Emily Perkins
* Winner of the 2024 Ockham New Zealand Book Awards *
“From humble beginnings, Therese has let herself grow used to a life of luxury after marrying into an empire-building family. But when rumours of corruption gather around her husband’s latest development, the social opprobrium is shocking, the fallout swift, and Therese begins to look at her privileged and insular world with new eyes.”
‘The most exciting novel I’ve read in ages... I gulped it down, so readable, so EXCELLENT about people. Read it.’ Marian Keyes
Here One Moment by
Liane Moriarty
The latest offering from acclaimed Australian author, Liane Moriarty (Apples Never Fall, Big Little Lies) is a “brilliantly constructed tale that looks at free will and destiny, grief and love, and the endless struggle to maintain certainty and control in an uncertain world. A modern-day Jane Austen who humorously skewers social mores while spinning a web of mystery, Moriarty asks profound questions in her newest I-can’t-wait-tofind-out-what-happens novel.”
How THRIVE can help you and your career
THRIVE is a free programme created with LinkedIn, Umbrella Wellbeing, and the Ministry of Social Development (MSD).
It offers a wide array of resources aimed at helping Kiwi professionals transition successfully during times of change, redundancy or uncertainty.
THRIVE provides practical tools to help people remain upskilled, relevant and competitive.
What’s available?
If you are experiencing change, or want to support someone who is, here’s how THRIVE can help.
• Access to 20,000+ LinkedIn Learning courses to help upskill and gain new expertise
• 40+ Umbrella Wellbeing eLearning modules to support mental wellbeing and resilience
• Free access to LinkedIn Premium for 3 months to enhance digital
profile features and make valuable connections
• LinkedIn Audio and Live Events for real-time discussions on career growth and change
• THRIVE Live! networking events connecting your employees to industry experts and opportunities
To get started, visit thrive.net.nz and discover how it can make a difference for you or those around you.
Protecting your business from cyber crime
Want to make your business more secure online but don’t know how to? Unmask Cyber Crime is a new video series on cyber security basics just for you.
SMALL BUSINESSES ARE the target for nearly half of all cyber-crime in New Zealand, with one in three experiencing at least one cyber-attack.
However, fewer than half of business owners say they are prepared for an online incident.
Unmask Cyber Crime, from Own Your Online, has been designed for SMEs from research, data and feedback from businesses. The series is free, easy to
understand, and designed for anyone who wants to make their business more secure.
The series has five videos covering the first steps towards building a more cyber-resilient business. Each video explains a different aspect of cyber-security, the risks to look out for, and how to protect your business from them.
• Episode 1: Protect your business online
• Episode 2: Protect your online accounts
Yesterday’s North Harbour
IT’S FASCINATING TO see how our business district has evolved over a relatively short period of time. Many thanks to Chris Todd of Parkland Products for sharing this photo with us. It’s the company’s original premises in the mid-1990s, looking down Bush Road.
Do you have any photos of the area in your company archive? We’d love to see and share them!
Please submit them to FYI’s editor: lizzie@writesphere.co.nz
• Episode 3: Protect your data and systems
• Episode 4: Protect your website and social media
• Episode 5: How to spot phishing
To find out more and to watch the videos, go to ownyouronline. govt.nz/business/get-protected/ business-online-security-series
Kōrero Mai te reo Māori conversation group
WOULD YOU LIKE to learn, practise, and improve your te reo? Why not pop along to the weekly te reo Māori conversation group at Albany Library. Every meeting is a friendly, supportive get-together for all levels. Everyone is welcome – and there’s free tea and coffee.
Nau mai te hapa!
Welcome your mistakes! He wāhi haumaru tēnei. It is safe here. When: 10.00 am-11.00 am on Sunday 8, Sunday 15, Sunday 22, and Sunday 29 December.
Follow updates at facebook.com/ albanyvillagelibrary
Mental Health Awareness Week 2024
Beyond the Stigma – Alcohol
& Mental Health
in the Workplace
26 September | National Hockey Centre
Speakers: Patrick Gower, Journalist and Author
Janet Thompson, Founder and CEO of The Retreat NZ
Liam Scopes, Senior Manager, Strategic Wellbeing, Air New Zealand
Panel discussion and Q+A: Guest speakers joined by Lance Manins, CEO of Driveline, and Simon Kozak, Marketing & Communications Lead at Ember Korowai Takitini
3 October | Learning Lab, BNH Boardroom
NGO /Non-Proft Sector Round Table
29 October | BNH Boardroom
Organisations who attended this event: Project Employ, KiwiHarvest, Acorn Autism Specialists, PolyEmp, Christian Blind Mission NZ, Asian Family Services, Ember Korowai Takitini, North Harbour Budgeting
Upcoming Events
FEBRUARY 2025
13 Back to Business in 2025!
5.30 pm-7.30 pm
North Harbour Hyundai, 175 Wairau Road, Auckland 0627
Start the year on a positive note, networking with your business neighbours! This is an excellent opportunity to make plans for the next 12 months and see how you and other BNH members can collaborate for mutual benefit.
26 First on the Scene First Aid Workshop
Presented by Hato Hone St John
1.00 pm-3.00 pm
Business North Harbour, 322 Rosedale Road, Rosedale
A customer or one of your staff needs urgent medical assistance. You are the first and possibly the only person there to respond. You’ve rung 111, and the St John Ambulance is on its way. What you do in the next 4-12 minutes before the St John Ambulance arrives could save that person’s life.
St John has designed a two-hour workshop to up-skill staff. Attendees will be shown how to deal with the five most common situations they are likely to encounter in their workplace environment, which could be a cardiac arrest, a falling injury, or a person cut and badly bleeding. The aim of this workshop is to up-skill staff to complement or assist your fully trained first aiders.
Light refreshments are provided.
COURSE CONTENT
• Adult CPR (including a demonstration on an AED defibrillator unit)
• Managing an unconscious patient who does not require CPR
• Best positioning, airway management, and environment assessment
• Managing a conscious patient who is feeling faint or having difficulty breathing
• Dealing with strains, fractures or broken bones due to a slip or fall
• Dealing with life-threatening bleeding
For more information and to book your place, go to businessnh.org.nz/whats-on
Collaborating to give our members a more powerful voice
THERE’S BEEN A major advocacy project for BNH recently. We’ve been working with business and property owners near 15 Apollo Drive, where a property developer is seeking resource consent to build 88 residential units on this business-zoned land.
BNH strongly objected to this proposal for several reasons, the main one being that, with a shortage of business space in this area, residential units should not be permitted to occupy business-zoned land. There were several more significant reasons to object on behalf of our members, as the potential adverse effects could include loss of custom, reduced property values, and increased congestion and parking problems (to name but a few). Additionally, some businesses wouldn’t be able to operate if construction of the residential units were to go ahead due to excessive noise and vibration issues.
In collaboration with local business and property owners, BNH raised awareness of the consent application, encouraged people to make submissions and
helped members to complete the submission process.
This and our other submissions can be viewed here:
businessnh.org.nz/formal-submissions
With no other relevant formal submission opportunities since Auckland Council’s Representation Review Proposals in August, BNH has been busy utilising a number of informal advocacy opportunities as we ensure that the voice of business is heard. These opportunities have seen me attend meetings with a variety of key stakeholders, including:
• Upper Harbour Local Board (UHLB) to discuss possible collaborations on economic development opportunities and other initiatives identified in the current UHLB Plan
• Our ward councillors, John Watson and Wayne Walker, to go through several issues, including congestion and the future of North Harbour Stadium (NHS)
• NHS working group to support the
development of a strategy to secure the future of the stadium and improve its operational performance
• Auckland Transport Strategic Business Reference Group to discuss congestion charging, city deals and value capture
• Albany Community Resilience Hui to support the development of an emergency readiness and response plan following the extreme weather events of last year
Finally, BNH continues to advocate for members by encouraging people to support our local businesses by buying locally and utilising locally available services.
Kevin O’Leary GM, Business North Harbour
Exclusive ISV range
Customised vehicles like no others, only at Ingham North Harbour
When it comes to cars, we know that one size rarely fits all. At Ingham North Harbour, we’ve taken this philosophy to heart with our exclusive ISV range, where each vehicle is exclusively crafted by our team to reflect individual styles and tastes. These aren’t just your standard cars; these are one-of-a-kind rides, designed and customised using our team’s years of expertise. Think vibrant graphics, personalised accents, and unique details that make every car a true original—like our “Hulk” ISV Venue, which took bold to a new level with its bespoke Hulk-themed graphics.
Why choose an ISV from Ingham North Harbour?
Every one of these vehicles is designed and customised by our team, especially for our customers. From our skilled favourite signwriters to our workshop and in-house parts team, we’ve got everything needed to create a car that’s truly yours. When you drive away your customised model, you know you’re behind the wheel of something genuinely exclusive. From sleek, minimalist designs to bold, statement-making graphics, our ISV range lets you choose a look that truly matches your personality. Whether it’s custom wheels, enhanced interiors, or exclusive colour combinations, we ensure your new ride doesn’t just look good but drives like a dream, too.
This is more than just a car; it’s a reflection of who you are. And that’s
what the ISV range is all about—turning a drive into an experience that’s distinctively yours.
Customer stories: driving off in style
Our customers have been thrilled with their ISV experiences, and it’s easy to see why.
We love seeing their faces light up when they see their new vehicle for the first time.
Here’s a quote from one of our satisfied customers who picked up their Hulk ISV Venue: “I’m
loving the car, and it is getting a lot of looks on the road!” – TRACEY
The ISV Experience: designed and crafted in-house
Customising a car should be a journey, not a chore. That’s why the Ingham North Harbour team is dedicated to a smooth and enjoyable process by making the ISV editions ready to go.
If you have something in mind, we can also accessorise to suit your design. From the initial conversation about your style preferences to the moment you drive away with your new set of wheels, we’re here to guide you through every step. Our sales, design, and workshop teams have the expertise and creative
flair to bring your ideas to life. With access to specialised parts and the latest tools, we can turn any vehicle into a customised work of art that stands out on the road. Whether you’re into daring graphics, sleek matte finishes, or subtle design tweaks, we’ll make sure your next car is the perfect fit.
Visit us today! See what’s possible with an ISV
If you’re looking for a trendsetting vehicle, come down to Ingham North Harbour and explore our exclusive ISV range. We have a stunning lineup of customised models just waiting to be driven. And with new designs being added regularly, there’s always something fresh and exciting to see.
Now’s the time to find your dream ride with the ISV range. With our expertise and creativity, the possibilities are endless.
Every ISV we create is a labour of love. From the first sketch to the final detailing, our goal is to give customers something truly special. Our team’s creativity and craftsmanship mean each vehicle is customised with care, making it not just a car—it’s a statement.
Customers proudly receiving their customised “Hulk” ISV Venue, adorned with unique green and black Hulk graphics on the side.
Nature’s marvels
IN THE EARLY 2000s, Neil Douglas was feeling deeply dissatisfied with corporate life, and seeking a more spiritually fulfilling career path. It so happened that his partner was working with crystals at her beauty salon, and this inspired him to learn more about their qualities and energy.
What began as selling a few products through that salon has flourished into one of New Zealand’s largest and most highly regarded crystal wholesalers.
After relocating from Tauranga, Crystal Light has been based in Douglas Alexander Parade since 2007. Neil smiles as he recalls how he found his first premises. “Douglas is my surname, and there was an available property with the same number as my birth date. I took that as a sign!”
The company has moved twice since then, both times into larger spaces. Its current location has offices and an expansive showroom on the ground floor, and a large area upstairs for workshops.
The first floor also houses a “meditation pyramid”, a simple wooden structure with five large, clear quartz crystals at its corners and apex. “Very few crystals grow into points,” explains Neil. “Clear quartz is said to bring clarity, and when people sit within the pyramid, they often say they’re surprised by the different energy they experience.”
Clear quartz could be a good choice for managers wanting to help their team lift their energy and focus.
Crystal Light supplies everything from small tumble stones to giant geodes, orbs, and sculptures. Developing the process for sourcing the stones was complex, with Neil initially looking to the African continent. However, this proved hugely problematic due to various security concerns. Most of Crystal Light’s products, therefore, originate in South America. “It’s taken years to find our sources; there are many layers to work through. Because we’re wholesalers, we need to strike an important balance – playing fair with our sources whilst keeping prices competitive for our clients so that they can maintain reasonable prices for their customers.”
The transport and logistics chain requires frequent trips to China and abiding by stringent import protocols. “There are declarations, of course, and fumigation processes. We have a customs broker to assist with this.”
All of Crystal Light’s products are hand-selected, chosen to appeal to a broad customer base. Although primarily a wholesaler, the showroom is open to the public and online ordering is available. “All sorts of people buy from us, including some serious mineral collectors,” Neil confirms. “Often though, it’s just normal people who appreciate the stones’ holistic qualities, and want to tap into their healing potential, especially to ease anxiety.”
The internet has had a significant impact on Crystal Light’s business, which can be a mixed blessing. On the one hand, there’s undoubtedly a greater awareness of crystals overall. “They’ve been brought into the light, so to speak,” says Neil. But, when a social media influencer endorses a particular product, it can prompt a frantic scramble to keep up with sudden demand. Such was the case with rose quartz facial rollers.
The business has also evolved to offer hirage. “It’s not an avenue we’d envisaged; it’s been driven by customer demand. People hire crystals for special events, like birthdays and other celebrations. And our crystals have been used on several movie sets, which is exciting!”
Crystals in the workplace
Neil and the team love helping customers choose the perfect crystals to suit their needs or goals, and this includes business owners wishing to enhance their workplace. “Crystals are amplifiers, so you need to choose carefully,” Neil advises.
“Clear quartz could be a good choice for managers wanting to help their team lift their energy and focus. Or, for a room full of highly driven salespeople, amethyst may help to diffuse tension without impeding performance. Placement matters, too. A crystal lying on its side in the corner will have a different – and probably less – energy than one that’s standing up in the centre of the room.”
People seeking peace and calm may wish to sit in this giant amethyst geode chair.
Business North Harbour AGM 2024
BUSINESS NORTH HARBOUR (BNH) would like to thank everyone who attended the 2024 Annual General Meeting of BNH Incorporated held in the BNH offices on 24 October at 4.30 pm.
In their respective capacities as Chair and General Manager, Ketien Chuor and Kevin O’Leary outlined the challenges and highlights of the 2023/24 financial year, which saw the economy shrink as high interest rates and inflation continued to challenge businesses’ cash flow. The overarching strategy and business plan for the current financial year through to June 2027 were also outlined.
In the 2023/24 financial year, BNH Ambassadors contacted over 1,900 members, identifying 147 new businesses that had moved into our area. Improving member awareness of and engagement with BNH remains a key priority to the organisation, and our Ambassadors are pivotal in achieving this. Having more accurate member information, coupled with increased engagement, enabled BNH to improve member communication across all our platforms, ensuring that key messages and updates were reaching more members.
During the year, BNH was able to tailor programmes and services to the identified needs and preferences of our members in line with feedback from our annual membership survey, ensuring that we continued to provide relevant programmes and services all linked to the 3 Cs: Connect, Communicate, Collaborate.
Our in-person events programme was again very successful, delivering 32 events, including the introduction of the Purple Ink BNH Business Excellence Awards – undoubtedly the highlight of the year. This was a truly outstanding event as, with around 300 guests, we celebrated our local business community’s many and varied achievements at the gala dinner in November. Another new event was a WOF Day, where various health providers offered free testing, advice and helpful information to more than 250 attendees.
We continued to advocate both
Annual General Meeting 2024
24th October 2024
formally and informally to our local MPs and local and central government on behalf of members on a range of topics. We also endeavoured to keep members fully informed regarding relevant business-related issues, legislation, the support available, financial or otherwise, from various organisations and local transport and roading matters. In addition, BNH continually supported members with the theme of buying local being a consistent message across our communication platforms. Our BUY NORTH HARBOUR Facebook page and the Business Directory on the BNH website, continued to provide other platforms for members to showcase their business.
Crime in our business improvement district (BID) remained low compared to many others. We were able to improve the CCTV coverage within the BID thanks to a grant from Auckland Council, which was utilised to install new cameras and provide daytime security patrols during the Christmas shutdown period.
The Annual Financial Reports to 30 June 2024 were presented to the satis-
faction of attendees, along with key performance measures for the current financial year. Additionally, the draft budget for the 2025/26 financial year, including a 3.0% increase in the targeted rate, was approved by members.
The Incorporated Societies Act (2022) requires that all incorporated societies re-register by 2026. This process includes making some changes to BNH’s constitution, as required under the new Act, and these were approved by members.
After six years of service, Executive Committee members Ketien Chuor, Samantha Mills, and Greg Cramond are required to step down. BNH thanked them for their excellent contributions to the organisation during their tenure. BNH also thanked the remaining Executive Committee members for their ongoing work and extended a warm welcome to our new Executive Committee members: Aaron Beard, Sarah Bruce, and Hamish Coupe.
Finally, just before the AGM was called to a close, the outstanding work of BNH’s team was acknowledged.
Events and workshops
4
International business delegations hosted 2,016
Total event registrations 96%
Speaker quality rating 97%
Members who said content was beneficial to their organisation.
STAND-OUT EVENTS
Purple Ink Business North Harbour Business Excellence Awards
Gala Dinner
296 guests
Business Luncheon: Pre-Election Luncheon
168 attendees
Business Luncheon: Post Budget Luncheon with Hon Shane Jones (NZ First) and Hon Barbara Edmonds (NZ Labour Party)
128 attendees
Warrant Of Fitness Day: Free Health Checks
250 attendees
Connect, Communicate, Collaborate
BRAND AMBASSADORS
1,929
Number of communications /contacts with members completed by the relationship team
147
Number of new businesses located in the BID, as identified by BNH Ambassadors
FUNDING PARTNERSHIPS
$121,000
Total value of Gold, Silver, and Event Category Partnerships for 2023/24
$33,000
Total value of Awards Partnerships (Naming Rights and Category Sponsorships)
Many thanks to our Partners and stakeholders for their financial support FYI MAGAZINE
4 issues | 10,120 printed copies
558 online reads
39% increase in online reads BUSINESSNH.ORG.NZ
total website users
total sessions
MEDIA
LinkedIn growth
Facebook growth 164,000 Facebook impressions accumulated
477 daily average page impressions 26% Instagram growth
Crime Prevention and Corporate Social Responsibility
PATROLS
Nightly security patrols run 365 days a year with a particular focus on areas of risk of trending crime
1,460 Reports received on security issues, graffiti, illegal dumping, street lighting outages, and suspicious behaviour and vehicles
75 Visits to BNH members’ premises, resulting in 34 physical risk assessments to advise how to reduce future criminal offending
COMMUNITY SAFETY
13 Meetings between BNH and key stakeholders, including NZ Police and Vanguard Security Ltd
50
Reported incidents of burglary – a decrease of 44% on 2022/23
VEHICLE CRIME
29.5%
Decrease in vehicle break-ins in the last 12 months
There have been additional daytime police security patrols at the Constellation and Albany park and ride locations. This presence has definitely helped to reduce incidents.
44%
Decrease in stolen cars
INORGANIC COLLECTIONS
2 Inorganic collections (Sept 2023 and March 2024)
44 Businesses that participated 72.5m3
Total amount collected 60m3 recycled by Abilities Group 12.5m3 taken to landfill
E-NEWSLETTERS
25 e-newsletters sent
26.72% average open rate, an increase of 5.2% average from 2022/23
31.31% highest open rate
SURVEYS
28 surveys sent 441 responses
RECYCLING AND UPCYCLING
750 Pallets recycled, reducing roadside waste and upcycling to businesses that require additional pallets
FOOD WASTE COLLECTIONS
$4,918 Funding received from Upper Harbour Local Board for 2023/24
32.68
Tonnes of food waste diverted from landfill this year
86.92
Tonnes of greenhouse gas emissions reduced from landfill this year
6 FREE food waste collections plus FREE kitchen bins offered to BNH members
26 Organisations having weekly collections, including cafés, catering companies, sports clubs, churches, and commercial businesses
All Heart NZ
SUCCESSION PLANNING
THE ART OF THE PASSING BATON
By Lizzie Brandon
BNH’s annual membership survey helps identify key topics with which business owners want guidance or support. Therefore, this issue’s cover story focuses on a crucial area of strategy and leadership: succession planning.
LISA OAKLEY IS an employment relations and HR consultant with the EMA (Employers and Manufacturers Association) and a past board member and national vice president of the Human Resources Institute of NZ (HRNZ). She works collaboratively with businesses of all sizes, designing policies and solving problems. People strategy, capability, and engagement are invariably central to any successful organisation.
erate implementation, often over several years. “If a business owner starts thinking about their succession plan only when they feel it’s time for them to exit the company, they’re far too late!”
To guide her clients along this critical path, Lisa has created a comprehensive three-stage checklist of what to do today (the initial steps), what to do ongoing (the longer-term steps), and what to do when it’s almost handover time (the transition steps).
Let’s start with defining what we’re talking about. Succession planning is “the process of identifying and preparing employees to take over key leadership roles within an organisation when current leaders transition out due to retirement, resignation, or other circumstances. It ensures business continuity, mitigates risks, and fosters internal growth by developing a pipeline of talent.”
However, the clue is in the name; it requires planning. It’s a gradual, delib-
Succession planning often focuses too heavily on C-Suite roles, neglecting middle management or critical technical positions.
Lisa Oakley
The Three-Stage Checklist
Part 1: Start Today
1. Assess your organisation’s needs
• Identify key roles that are critical for business continuity.
• Analyse the current workforce and leadership gaps.
• Ensure leadership and HR are aligned on goals and priorities.
Avoid the pitfall: Be sure to consider future strategic shifts that might affect the roles needed.
2. Identify potential successor candidates
• Review performance, potential, and career aspirations of current employees.
• Establish clear criteria for what makes a strong successor (skills, values, cultural fit).
• Engage in regular leadership reviews to spot emerging leaders.
3. Conduct a skills gap analysis
• Evaluate the skills of potential successors against those needed for key roles – and remember there’s a difference between technical skills and leadership capabilities.
• Identify areas where development is required.
4. Create individual development plans (IDPs)
• Build a tailored development plan for each identified successor that includes mentoring, training, and leadership experience.
• Establish timelines and measurable outcomes.
• Ensure ongoing evaluation of development progress.
5. Communicate the plan
• Ensure transparency across the organisation about the importance of succession planning.
• Engage leadership in discussions about potential successors.
Part 2: Nurture and adapt
1. Foster development and training
• Provide formal and informal opportunities for leadership development (e.g., job rotations, shadowing, stretch assignments).
• Encourage external learning opportunities such as leadership seminars or certification programmes.
2. Regularly review and update your plans
• Continuously assess succession plans in line with evolving business strategies.
• Meet quarterly or twice yearly to review
progress on development plans; adjust as needed.
3. Maintain open communication with successors
• Have ongoing conversations about their aspirations, development progress, and readiness.
• Be open to recalibrating plans based on their feedback and the organisation’s needs.
4. Ensure knowledge transfer
• Create opportunities for successors to work alongside current leaders to absorb organisational knowledge.
• Document critical business processes, institutional knowledge, and contacts.
5. Engage your current leaders in mentorship
• Encourage current leaders to actively mentor and coach their potential successors.
• Provide space for real-time leadership feedback and guidance.
Avoid the pitfall: Make mentorship a priority. Otherwise, you risk a lack of relationship-building and trust between current leaders and successors.
Technical skills are important, but successors need to align with a company’s values and culture.
Part 3: The Final Phase
1. Prepare for the transition
• Define a clear, realistic timeline for the handover of responsibilities.
• Outline the specific steps and milestones for the transition.
2. Engage in transparent communication
• Ensure the organisation, including key stakeholders, employees, and clients, is informed about the transition.
• Be clear about the new leader’s authority and role.
3. Have a formal handover
• Facilitate structured knowledge transfer meetings between the outgoing leader and successor.
• Ensure that major projects, contacts, and key information are fully handed over.
• Schedule enough overlap time for outgoing and incoming leaders to collaborate.
4. Monitor and support the successor post-handover
• Provide ongoing support and feedback to the new leader during their transition.
• Check in regularly to ensure they are adjusting and performing well.
Avoid the pitfall: The transition doesn’t end at handover. Sufficient post-handover support is essential.
5. Celebrate the transition!
• Acknowledge and celebrate the outgoing leader’s contributions and the new leader’s promotion.
• Create a positive and encouraging environment around the change.
ENIGMA
Seasoned professional capable of expanded role, but may be experiencing problems that require coaching and mentoring.
With coaching, could progress within level. Focus on stretch goals for this employee.
UNDER PERFORMER
May be a candidate for reassignment, reclassification to a lower level or to exit the organisation.
GROWTH EMPLOYEE
Does extremely well at current job with potential to do more. Give stretch assignments to help prepare for next level.
CORE EMPLOYEE
May be considered for job enlargement at the same level, but may need coaching in several areas, including people management.
EFFECTIVE
Effective performer, but may have reached career potential. Try to coach employee on becoming more innovative. Focus on lateral thinking.
FUTURE LEADER
Consistently performs well in a variety of assignments, superstar employee. Big picture thinker, problem solver, self-motivated.
HIGH IMPACT PERFORMER
Current role may still provide opportunity for growth /development, centred on tactical. Focus should be on helping to improve strategic thinking.
TRUSTED PROFESSIONAL
Experienced high performer, but has reached limit of career potential. A valuable employee who can be encouraged to develop communication and delegation skills.
DILEMMA
Lisa concedes that this checklist, at first glance, might look overwhelming, especially for harassed SMEs juggling numerous operational priorities every day, but points out, “Most business owners are probably already doing at least some of these things, as part of their overall strategy for long-term success and resilience.
“However, if it’s really too much and you can only do one thing, focus on that nine-box assessment matrix.
Not only will that help you retain your ‘rock star’ employees, it could signifi-
Publicly acknowledging the transition can boost team morale and is an opportunity to set a positive tone for the future.
cantly help other team members realise their potential.”
She also recommends not carrying the responsibility alone. The EMA offers various levels of support depending on the size and needs of the business, and, of course, there are numerous well-regarded HR specialists or business mentors who could assist. “That external, independent perspective might be invaluable, not least because it could overcome unconscious bias and identify potentially unforeseen opportunities.”
Parkland Products looks to the future
Understanding the theory is useful, but seeing it put into practice brings everything to life.
CHRIS TODD FOUNDED Parkland Products in the late 1980s. His son, Richard, has been involved with the business for more than ten years.
It wasn’t until 2017 that Chris made the conceptual decision to retain Parkland as a family business, with Richard succeeding him. Of course, this began with a conversation. “Initially, Richard wasn’t keen on this idea,” Chris recalls. “He’s extremely competent, especially around financial aspects of the business, but was unsure about broadening his skillset to suit a managing director’s role. I think he felt that a CFO role was his more natural progression.”
Chris, therefore, decided to look externally, hiring a well-qualified senior manager with a view to a five-year handover period. “With the wisdom of hindsight, the timing was wrong,” Chris reflects. “I wasn’t ready to transition, so the decision to hire externally was reversed.”
Still, in the intervening period, Richard’s interest in the leadership role grew and a revised succession plan was drawn up. Then, another spanner in the works – the pandemic and
the problems that flowed from it caused disruptions and delays. “If it weren’t for Covid, I’d be gone already!” Chris says.
Things are back on track now. Having worked through several departments, Richard was promoted to general manager last year and is now largely responsible for all ongoing operations. To aid this transition, Chris has physically moved out of his office into the open-plan workspace. “I always make myself available to answer questions if required, but I’ve reduced my hours and make a conscious effort to be less visible.”
Chris describes this process as a “soft succession” – a gradual and steady transfer of responsibilities. “It’s very obvious to our team what’s happening, and it’s working well. In my opinion, a pre-emptive announcement of a hard plan in a family company runs the risk of creating uncertainty.”
That said, Chris admits he was concerned about the appearance of nepotism. “Early on, I emphasised to Richard how he had to prove himself to the team by working harder and being better at some of the
key tasks than anyone else. He’s done himself proud, earning the respect of the management team and employees alike.”
Crucial steps and considered advice Reflecting on the succession planning process, Chris offers these insights.
• Good governance is an essential precursor. Get that in place before you do anything else. We strengthened our governance by bringing on an additional independent director and replacing a retiring non-executive director with someone very experienced but younger.
• Do things gradually. For example, recruitment’s been in Richard’s hands for 18 months prior to our
planned full succession. Our business unit managers have also been given increased responsibility.
• Be ready to adapt to ensure the person taking over has all the necessary training and exposure to the critical components of the business.
• Ensure that key stakeholders (managers, staff, suppliers) support the changeover. You can do this, in part, by gradually increasing the new MD’s responsibility for interaction with them.
• As the departing MD, try to stay out of the way. Admittedly, for me, this is a work in progress! But you have to recognise when it’s time to leave. I don’t want to still be here when I’m 90!
Stories from Real Customers
Want to know what inspired Driveline's latest radio ad? It all started with real stories from customers who lease utes for their business.
Here's the radio ad you might have heard...
VOICEOVER: This is Kev
KEV: Hi
VOICEOVER: He's a tradie and you've just leased a new ute through Driveline?
KEV: Yeah it was good. They buy these utes in bulk, so they get the fleet discount, and then pass the savings directly on to me.
VOICEOVER: Looks like you've already spent it on the options list, Kev. Bullbar, canopy, toolchest... are they ok with you doing that?
KEV: Ok? They organised it all for me!
VOICEOVER: Lease your business vehicles with Driveline.
Even if you're a one man band, you won't drive a better deal.
Driveline dot co dot nz
The ad was inspired by three successful Driveline customers.
Ram Contracting
Ram builds walking tracks and bridges in Auckland parks.
They started with one ute and now lease two utes, an SUV, a truck, and several trailers from Driveline.
Auckland Racking & Shelving
ARS installs warehouse storage systems. They began with just one ute and now lease 13 utes and other vehicles.
Driveline installed customised storage systems in their utes to carry all their tools.
Empowered Technical Services
Empowered Technical Services is a Waikato electrical company and they wanted very specific ute setups.
Driveline studied what they needed and installed the perfect storage systems for their growing business.
Making It Easy
In each case, Driveline made getting a ute simple.
Whether they needed bullbars, storage systems, or special equipment racks, Driveline handled everything.
One call to Driveline is all it takes to get expert advice and a great deal on your next business vehicle.
This is Kev. He's a tradie and he's just leased a new ute through Driveline.
A HUGE THANK you to everyone who joined us for an incredible night celebrating the remarkable successes of our local business community! Congratulations to all our finalists, runner-ups, and winners across the eight award categories. It was truly inspiring to hear your amazing stories and the journeys that have led to your achievements.
Here’s to continued success and making our community proud!
The winners
Purple Ink Excellence in Leadership Award
Winner: Shira Ghyoot, My Wonderland
Equal Runner Up: Julie Nottage, Jr Talks
Equal Runner Up: Peter Mcdonald, Argus Tracking
Allied Medical Community
Superhero Award
Winner: Chris Pine, Denturetech | The Chris Pine Foundation
Runner Up: Eber Santos, Appresso Catering
Business North Harbour Young Businessperson of the Year Award
Winner: Eliette Roslin, Eliette’s Music Academy
Runner Up: Sonja Taylor – Shaw, My Wonderland
Assa Abloy Excellence in Innovation Award
Winner: Confoil
Runner Up: Thred
Vanguard Secuity Excellence in Medium Business Award
Winner: Gelous
Runner Up: Viridis
Spark Excellence in Small Business Award
Winner : Grow My Greens
Runner Up : My Wonderland
Parkland Excellence in Not-For-Profit Award
Winner: Ember Korowai Takitini
Runner Up: CBM NZ
Supapwr Excellence in Sustainability Award
Winner: Oxygen Consulting
Runner Up: Kiwiharvest
Judges Special Acknowlegdement for Perseverance Award
Love Soup
节日期间减少犯罪风险的小贴士
作者：Dave Loader，BNH 犯罪预 防专家
经过一年的努力，您终于要享受一 个轻松愉快的假期了。然而，在关 门前，请先阅读以下安全清单，以 帮助您在假期期间保护好自己的 财产。
安全保障：您的商业场所
在关门前几天，检查您的监控设备 和安防传感器/灯是否正常运作。在 结业当天，请确保以下事项： 设置好警报器并通知监控公司重 新开业的日期。记得提供假期期间 的紧急联系方式，以便在假期中警 报响起时能及时联系到您。
让巡逻公司知晓您的停业日期。您 可以要求增加巡逻，以有效吓阻潜 在不法行为。
确保所有窗户、外门和卷帘门牢固 并锁好。
放到外面的财物和设备应锁好且 隐藏视线之外，集装箱使用优质专 用锁加固。
提防盗贼：车辆与工具安全 工程车及车上工具常常成为犯罪 分子的目标。尽量将车辆停放在室 内，并把贵重工具单独锁好。若尚 未标记物品，建议刻上或定制独特 标识，以便未来找到失物时易于辨 认。
若您有拖车，可以使用链条将其固
定在坚固的锚点上—不过，这取决 于链条和锁的质量。此外，使用车 轮锁，并与牵引锁配合使用。避免 在无人看管的情况下停放在显眼 位置，比如空地或围栏区域。
最后一点小建议 在锁好这些物品并且拍几张照片。 警方表示，照片有助于识别物品并 增加找回的机会。每年都有无法识 别的失物，导致无法归还给其失 主。
这些简单的安全措施可以有效帮 助您在节日期间保持安心，让您无 忧度假，安心迎接新的一年！
Supporting your Sustainability Journey
Key information from October’s Learning Lab
Guest speakers: Vincent Heeringa, Sustainable Business Network and ‘The Climate Business’ podcast Felicity Johnson, Senior Waste Planning Advisor at Auckland Council
People, Profit, Planet: The Three Ps of Sustainability
The requirements of sustainability and resilience in business are a relatively “new phenomenon”. Younger customers, in particular, expect policies like transparency within the supply chain to be the norm.
Now’s the time for businesses to transition from siloed thinking to an integrated approach and from a linear economy towards a circular economy.
As well as offering networking events, training and workshops, there are some excellent free resources on the Sustainable Business Network (SBN) website, including:
The Climate Action Toolbox
A free, easy-to-use online tool that shows you how to measure and reduce your emissions. Designed for smaller businesses, it may also be helpful to larger organisations starting out.
Docket
“About 70 per cent of your business’ sustainability impact comes from your supply chain.” This tool helps you review how sustainable your business is, then ask your suppliers. Find out how to improve to win bids and report on your actions.
Circular Economy Directory
Find products and supplies with circular features. Help make your business more circular, and apply to join the directory. sustainable.org.nz/circular-economydirectory
Challenge Hub
Connects you with other businesses and resources to solve your sustainability challenges. For example, could you provide or use a manufacturing by-product that would otherwise go to landfill?
Why is sustainability crucial for business?
• Customers are demanding it
• Provides a genuine competitive edge
• Keeps ahead of regulation
• Potential cost efficiencies
• It’s the right thing to do!
What does your business want and need to achieve with its sustainability strategy, and why? Yes, it could be huge, but getting stressed isn’t helpful! Focus on small, consistent steps. “Set your own North Star and then use the tools available to get there.”
Check out SBN’s tools and resources at sustainable.org.nz/learn/tools-resources
SBN’s Advisory Framework
Auckland Council has a vision/ te matawhānui for Auckland/ Tāmaki Makaurau to be zero waste by 2040
AUCKLAND THROWS AWAY 1.5 million tonnes of commercial and residential waste every year. Construction and demolition waste accounts for nearly half of this.
“Landfills are a place of no return. There is no such thing as ‘away’. We need to treat them like a resource and use that space sparingly.”
Waste is everyone’s responsibility Waste audits are a great way to realise what is happening in your organisation.
They can help you understand composition, weight, potential contamination, etc and establish a baseline for your business. For example, if you audit in December, you could make some changes and schedule a follow-up audit in 12 months to gauge improvements and/or challenges.
You can get someone in to do a waste audit or do it yourself. Large, clear plastic
bags can be helpful to view and estimate the type and amount of rubbish.
Get more involved with your local Community Recycling Centre
aucklandcouncil.govt.nz/rubbishrecycling/Pages/community-recyclingcentres.aspx
As a consumer, challenge your “right to repair”. This means pushing manufacturers about spares and parts so that, for example, an appliance doesn’t have to be scrapped simply because these aren’t readily available.
If your business is approached to sponsor an event, ask them about their sustainability and waste plan. And then, if the event asks you to sponsor for a second year, request their previous waste report and question how they’ll make further improvements.
Get back uniforms when staff leave. These can be repaired and reused inter-
nally or passed to a third party (like All Heart NZ) to be unbranded.
Bring your people with you Integrate sustainability into your organisation’s BAU (“business as usual”), like incorporating it into health and safety meetings and tacking it on to regular toolbox talks.
And remember that your business’ sustainability efforts don’t have to be (indeed, shouldn’t be) done in isolation. When you go to market, don’t be shy about asking potential suppliers for their eco-solutions.
For more about how Auckland Council can help your business on its sustainability journey, go to aucklandcouncil.govt.nz/environment/ sustainability-eco-design/Pages/getsustainability-advice-for-your-business. aspx
The Shore loves to bike
Op-ed by Duncan Laidlaw, Deputy Chair, Bike Auckland
HANG AROUND THE Lake Road painted cycleway at rush hour, and it won’t be long before a hundred commuters have whizzed or ambled past, some calling out a cheery “Good morning!” as they pass. The same is true of the Orewa Path, which sees over 400 bikes pass per day at peak season.
The Shore loves to cycle, whether it’s for reliable transport, an affordable A-to-B, for wellbeing, for the planet, or simply for the sheer joy of feeling the wind in your hair and the satisfaction of knowing your own muscles have gotten you there.
Happy commuters aren’t the only ones benefiting from bikes. Our kids love to cycle, too. Eighty-six per cent of students in a recent study of Auckland primary school students rated walking, biking or wheeling as their favourite modes (cars were least preferred at 17 per cent). Bike to Sport programmes for weekend kids’ games in Devonport have been heavily subscribed too.
Why is it then, that if you look at a map of Auckland’s cycleways, you notice fewer cycleways on the Shore compared to other areas of Tāmaki Makaurau?
True, we can’t yet pedal ourselves all the way to city centre workplaces, but cycle routes connect well with the Northern Express. Auckland Transport (AT) is trialling a way to carry bikes on the Northern Express, too.
Want to know more?
Future cycleway plans are discussed in the Cycling and Micromobility Programme Business Case 2022: at.govt.nz/media/1989796/cyclingand-micromobility-investmentstrategy-summary-document.pdf
Auckland Council and AT asked Aucklanders for their views on the city’s transport future: complexconversations.nz/ auckland-transport-forum
Children share their views: crank.nz/projects/a-vision-of-kidsfor-transport
There’s a plan underway to meet the needs of Shore communities. New cycleways are at various stages of design and planning, including key projects in Takapuna, along East Coast Road, and along the Albany Highway. The last of these is of particular value in creating a connected cycling network,
“My favourite way to get around my neighbourhood is biking (because it’s fun and it beats the traffic).”
JAYLA, 9, SILVERDALE SCHOOL
as it completes a missing gap between Upper Harbour Highway and the Northern Corridor cycleway, which in turn connects to Constellation Station and key public transport options.
These projects have been through considerable community consultation. In fact, in many cases, communities have fought hard to get them. Much work has already been done as they have been carefully planned and designed and are shovel-ready, or close to it.
You may feel even more is called for, and sooner, and I’d agree. But despite all the evidence, our government feels the opposite and has cut almost all funding for cycleways, leaving just a smidgen of cash to finish projects that it can’t get out of. None of that will be spent on the Shore.
It’s now up to Auckland to decide how to proceed with our underfunded and
at-risk projects and future pipeline for active transport.
I call on our region’s decision-makers to continue to support transport options for people living and working on the Shore. A third of us don’t or can’t drive. In contrast, 82 per cent of us know how to ride a bike. And the majority have said, time and again, that they support new cycleways. Once told about how much road deaths and serious injuries reduce when safe cycleways are in place, Aucklanders’ support for cycleways is at almost nine in ten. Shore residents will lose trust in our representatives and AT if these hard-fought projects are cancelled or postponed indefinitely.
More to the point, our kids expect to be able to get around without a car as grown-ups. Sixty per cent said they want to be able to travel to work without a car; 85 per cent expect to visit friends and family without a car. You’d be forgiven for assuming that their needs are being taken into account as we plan the transport infrastructure that they will inherit.
Bikes are the sensible option, for our health, to reduce congestion, for our kids’ freedom and their safety on the roads. Give us the option to travel under our own steam.
Beat the Grinches! Tips for reducing the risk of crime this Christmas
By Dave Loader, BNH Crime Prevention Specialist
YOU’VE WORKED HARD this year and are probably looking forward to some well-deserved time off. But before you turn out the lights and close your workplace doors for the last time in 2024, please review this checklist to help keep your property safe from crime over the festive break.
IF IT’S ALREADY HAPPENED USE 105 IF IT’S HAPPENING NOW CALL 111
Securing your business premises
A couple of days before close-up, check your CCTV and security sensor lights are working properly.
Then, on close-up day, make sure:
• You have set the alarm and informed your monitoring company of your planned re-opening date. Remember to give your monitoring company the relevant contact details in case your alarm activates over the holidays.
• Your security patrol company is aware of your close-down period. You may wish to request extra external premises checks to deter potential offenders.
• All windows and external doors/roller doors are secure.
• All external assets are locked away out of sight, and containers are secured with high-grade, purpose-specific locks.
Unfortunately, tradies and their vehicles are regularly targeted. Whenever possible, secure your vehicles inside your premises. Expensive tools and equipment should be locked away separately. If you haven’t already done so, consider engraving or personalising your items so they are easily identifiable as yours.
If you have a trailer, chaining it to a strong anchor point can be effective –but only as effective as the quality of the chain and lock. Always use wheel clamps, potentially in conjunction with tow ball locks. As with vehicles, avoid leaving your unattended trailer in obvious locations, such as enclosed or vacant yards.
One final thought: take photos of these items as you’re locking them away. NZ Police say that photographs are a helpful resource for their investigators. Every year, the police recover items that remain unidentified, and they are thus, unfortunately, not able to reunite them with their rightful owner.
What is a Body Corporate?
IF YOU OWN a unit in a unit title development (legally called a “unit title” or “strata title”), you are automatically a member of the body corporate. This group, comprising all the unit owners, will meet at least once a year to talk about issues and vote on decisions at their annual general meeting. If there are more than nine units, they will also vote for a chairperson and committee.
The body corporate has powers and duties under the Unit Titles Act 2010, which include:
• Maintenance of common or shared areas
• Holding a register of unit owners
• Setting and upholding the body corporate rules
• Insurance of the property
• Preparing financial statements
• Establishing a long-term maintenance fund (unless this is decided against by special resolution)
For larger unit title developments, the long-term maintenance fund must cover
30 years from the plan’s commencement date or last review.
When a unit title is being purchased, the vendor (usually through their real estate agent) must give the following information about the unit and the body corporate:
• A Pre-Contract Disclosure Statement (PCDS), which the vendor provides before entering into an Agreement for Sale and Purchase.
• A Pre-Settlement Disclosure Statement (PSDS), which the vendor provides after entering the Agreement for Sale and Purchase, but before settlement of the sale.
As a tenant, it is prudent to request a copy of the body corporate rules to check
Free Employment Agreement Review
Is your individual employment agreement putting your business at risk?
With this limited-time offer, an EMA expert will review your document and let you know if it's compliant and up-to-date, for free.
If it's not, we can update your employment agreement for an exclusive, one-time offer of $500+GST
important factors, such as whether there are any exclusions on the type of business use, what the signage regulations are, and what situations require body corporate approval.
If signing any contracts, we recommend you seek legal advice.
Janet Marshall is a director at Colliers North Shore, a business mentor at BMNZ and board executive with Business North Harbour and Takapuna Beach Business Association. Contact Janet on 021 684 775 or email janet.marshall@colliers.com for sales or leasing enquiries.
Accelerating success.
STAR ON CONSTELLATION - 200 - 582 SQM OPTIONS
Looking for professional office space in the popular Constellation Drive area? Various high quality office options available - excellent opportunities for your head office.
Very efficient layout and lift in the building, plus cafe on site and next to the Northern Busway park and ride. Easy access to East Coast Bays, motorways North, CBD and Western. These are exceptional office opportunities.
Please contact office specialist Janet Marshall for further information and/or to arrange a viewing.
Janet Marshall 021 684 775
janet.marshall@colliers.com
colliers.co.nz/p-NZL67030051
Accelerating success.
322 Rosedale Road,
130 SQM OFFICE - HIGH CORNER PROFILE LOCATION
Looking for a small office within walking distance to good cafes and easy access to motorways?
Colliers is pleased to offer this modern, air-conditioned office with own kitchen and bathroom, plus plenty of carparks and below market occupancy costs.
• Open plan with boardroom and office
• Generous carparks Save $$ - low occupancy costs
Janet Marshall 021 684 775 janet.marshall@colliers.com
For further information or to request a viewing, contact the Colliers Sole Agent. colliers.co.nz/p-NZL67031098
Rosedale, Auckland
61 Constellation Drive, Rosedale, Auckland
Having a BLAST
Empowering youth with life-skills and forging life-long friendships
FOR MORE THAN 40 years, Blue Light has been working in partnership with NZ Police to support vulnerable youth with activities and mentoring programmes, including life-skills camps, community engagement, leadership camps, and driving tuition. The charity’s goals are to:
• Reduce the incidence of young people becoming offenders or victims of crime.
• Encourage better relations between police, young people, their parents, and the community.
BLAST (Blue Light Alternative Strategies for Teenagers) is one of North Harbour Blue Light’s most lauded programmes. Branch coordinator Sarah Gormly says, “This is a term-long programme aimed at providing students with structure, routine, empowerment, resilience building, peer motivation, and self-growth.
“We bring in motivational speakers on relevant topics and guests to teach the students new skills. Some of our recent sessions included community work at Long Bay Regional Park, first aid, cyber safety, knife crime prevention, and weekly snowboarding lessons at Snow Planet.”
Students who participate in BLAST have been identified as “at risk” in some way, either through behavioural problems, poor school attendance, commu-
nity issues or general wellbeing. In liaison with NZ Police, Blue Light contacts the school to gauge interest in a programme. “We visit the school to introduce our team and chat with the students about what they can expect from BLAST,” Sarah explains. “Once parents
“BLAST has been one of the most amazing experiences of my life. I’m really thankful I was a part of it.”
have given their consent, we get more information from the school about each student’s particular circumstances – such as strengths, interest, areas of potential concern, and their family situation – and use these to tailor the programme.”
The school gets involved, too, with teachers and school management participating in activities and fitness
Some feedback for BLAST.
One school reported:
94% Participants who said they had an improved attitude towards school
100% Said they enjoyed the programme
94% Said their attendance Improved
94% Said their attitude towards NZ Police improved
100% Said they would recommend the programme to other students
The impact of the Blue Light programme was significant and we would certainly be keen to repeat this in the future if at all possible. I would strongly recommend this programme to all school or youth groups as an effective way of engaging and connecting vulnerable young people to make better decisions.
sessions alongside the students and NZ Police volunteers.
There’s a strong focus on shifting perceptions, nurturing self-confidence, and fostering more positive relationships between youth and NZ Police. This encompasses more than the “formal” activities. “Eating together is a great way to connect and have more relaxed conversations. Prepping the food and clearing up afterwards are also really important parts of the session.”
Get involved!
Businesses and individuals can support Blue Light’s life-changing work in several ways.
Financial sponsorship or donations of products, services, and food are always welcome. As described above, preparing and sharing good kai is integral to every BLAST programme. General funding goes towards different aspects of the programmes, such as equipment or physical activity sessions with a skilled instructor.
The charity is keen to hear from potential guest speakers. For example, people who’ve turned their lives around and made a change for the better or achieved success despite significant challenges.
Or, how about you and your team volunteering at one of Blue Light’s events?
Celebrating a remarkable year! Highlights from Purple Ink and the Phone Plus Group
By Joshua Milner
AS WE APPROACH the end of another busy year at Purple Ink and the Phone Plus Group, we are thrilled to reflect on the incredible strides we’ve made in supporting our communities and fostering growth in the workforce. From Kaikohe to Southland, our team has been hard at work, and we’re excited to share some of our key achievements and initiatives from the past year.
Supporting our community
One of Purple Ink’s core missions is to empower individuals and support small businesses through effective people management and recruitment solutions. This year, we took a significant step forward with our National MSD programme. By providing online training platforms, we’ve helped individuals who have faced challenges in securing employment find their footing once again. It’s been truly rewarding to witness the transformation of so many lives as they gain new skills and re-enter the workforce.
Launch of our micro-learning platform
Just a few short months ago, we launched our micro-learning platform, Train Me Online, which has quickly become a vital resource for candidates. This innovative resource allows individuals to engage in bite-sized learning modules tailored to enhance their skills and increase their value in the workplace. We’ve been busy assigning candidates to pathways that not only enrich their potential but also ensure they remain engaged and productive members of their teams. It’s exciting to see how this initiative is helping people thrive in their careers!
Celebrating women in business
We also had the privilege of supporting Business North Harbour’s Women in Business series. This series brought together inspiring leaders and entrepreneurs, allowing us to share stories of resilience and success. Meeting likeminded individuals who are passionate about driving change in their industries has been a highlight of our year. These connections are invaluable as we
continue to promote diversity and inclusion in the workplace.
Honouring excellence in customer service
Customer service is at the heart of what we do, which is why we were proud to re-sponsor the CRM awards for the third consecutive year. These awards celebrate the hardworking individuals behind the contact centres who often go unrecognised. By shining a spotlight on their contributions, we reaffirm our commitment to excellence in customer service and the importance of acknowledging those who make it happen.
The 2024 Purple Ink BNH Business Excellence Awards
This annual event is a fantastic opportunity to acknowledge the tremendous efforts, vision, and resilience that drive our local economy forward. The gala dinner on 15 November was a wonderful celebration of the achievements of our community members and a great way to honour the innovation that shapes our industries.
A New Chapter: office move and exciting plans
In addition to our ongoing initiatives, we’ve made a significant change this year by moving to a new office space.
This fresh environment will allow us to foster creativity and collaboration among our team. And we’re not stopping there! We’re working on some exciting new ideas that centre around coffee, health, and wellness. We believe that a healthy work-life balance is essential, and we can’t wait to share these initiatives with our community.
Looking forward…
As we wrap up this remarkable year, we want to express our gratitude to everyone who has been part of our journey. From our dedicated team to the businesses and individuals we serve, your support and collaboration make all the difference. We’re excited about what the future holds and look forward to continuing to make a positive impact in our communities.
Thank you for being part of our story. Here’s to another year of growth, connection, and success!
info@purple.ink purple.ink
Marsden Hotel Group is proud to announce the opening of Marsden Suites Albany on Rosedale Rd in early January 2025. The property will be completely refurbished and ready to take short term/hotel bookings from 6 January.
This will be a sister property to Ramada Albany and will be managed by Jacqui Cheal, the current General Manager of Ramada Albany. All enquiries to: jacqui@marsdenhotels.co.nz
Ramada Suites Albany