Figure 9: Business innovation and business performance

new or significantly improved organisational / managerial processes) and marketing innovation (develop or introduce any new or significantly improved marketing methods). Table 22 presents the findings on training providers.

Overall WSQ TP Non-WSQ TP

Product innovation n 163 100 60 % 50 57.8 45.8 Process innovation n 146 92 49 % 44.8 53.2 37.4 Organisational innovation n 112 71 36 % 34.4 41.0 27.5 Marketing innovation n 161 82 66 % 49.4 47.4 50.4 None n 58 19 33 % 17.8 11.0 25.2

Overall, more than 80% (17.8% did not innovate in any of the above areas) of the TPs have innovated in at least one of the four areas. Half of them introduced new or significantly improved programmes and services in the last 12 months. A higher proportion of WSQ TPs than Non-WSQ TPs participated in all the four areas of innovation activities. 1 in 4 Non-WSQ TPs did not innovate in any of the four areas at all in the last 12 months. Lack of skilled personnel and cost constraints were cited as top challenges for TPs to adopt innovation.

Compared to TPs that did not innovate at all, a larger proportion of training providers that innovated in all four areas reported an increase in business performance, see figure 9.

Figure 9: Business innovation and business performance

6.5 AEs’ adoption of blended learning

This section discusses the delivery modes and adoption of blended learning by AEs.