300+ Fun, bite-size engaging animated elearning courses, delivered through storytelling
We know you’ve only got an allocated section of time to train your tech team, which is why we’ve designed 300+ IOSH & CPD bite-size courses that cover food safety, human resources, customer service, sales skills, people management and more. They work on mobile and desktop so can be taken anywhere and at anytime. Each course takes only 2 to 15 minutes to complete, enabling rapid upskilling in minutes, not hours!
ACCREDITED APPROVED
Suggested Courses
Customer Empathy
Customer Persuasion
Handling Complaints
The use of Positive Language
Influencing, Persuading and Negotiating
Energy Efficiency
Whistleblowing
PCI DSS
Food Safety & Hygiene - Level 2 (Overview)
Good Housekeeping
Understanding the Customer
Selling Age-restricted Products
Using Rapport
Dealing with Emotional and Angry Customers
Personal Resilience
The retail and hospitality industries face several pain points when it comes to e-learning content.
This handy document shows how iAM solves them.
Relevance
When it comes to e-learning, you’ve got to hit the bullseye for retail and hospitality. One-size-fits-all? Nah, won’t cut it. We need content that speaks to the nitty-gritty of industry needs – think skills, know-how, and whole customer service. And don’t even get us started on making sure it’s industryapproved – that’s a real challenge!
How iAM fixes it: We’ve got collections covering everything from food safety and human resources to customer service, sales skills, and people management. And guess what? Our courses are engaging and bitesized, full of animations to keep things lively. Oh, and they’re all written by experts and even approved by IOSH for accuracy and best practice.
1
High turnover and diverse workforce
In retail and hospitality, turnover can be quite high due to demanding work hours, low wages, limited career advancement, repetitive tasks, and seasonal fluctuations. Designing e-learning suitable for varying skills and experiences poses a challenge. Inclusive and diverse training content must engage all, including non-tech-savvy and language-limited individuals. The content should captivate everyone, transcending technical barriers.
How iAM fixes it: You know what?, employees really appreciate companies that invest in their professional growth. It boosts retention and saves money in the long run. But let’s face it, traditional e-learning can be boring and turn people off, especially for busy retail employees. That’s where our bite-sized, fun, and totally animated courses come in! They tackle this problem while leveling up your team’s skills. Consider it a job well done!
2
Practicality and application
You know, when it comes to retail and hospitality training, it’s all about getting your hands dirty and actually doing things. But turning the theory like customer service or dealling with angry customers into online courses? It’s not always a piece of cake. Finding learning and training that hits the sweet spot between theory and hands-on practice can be hard.
How iAM fixes it: We’re all about turning theory into real-world action. We start by introducing the theory and then dive into showing how it works through interactive sessions. Our e-learning lays a strong foundation, helping you grasp principles and apply them to everyday situations. It’s the link that connects theory with hands-on practice.
3
Time and resource constraints
You know, in the hustle and bustle of retail and hospitality, finding enough time for proper training can be quite the challenge. And let’s talk about crafting e-learning content – it’s like a jigsaw puzzle of resources and tech that’s not always just at your fingertips. Plus, the whole budget thing and the need for quick fixes can really put a twist on creating those super awesome e-learning experiences.
How iAM fixes it: With our super convenient bitesized animated content that you can take on the go, whenever and wherever you are. And don’t worry about not having the right tech in place, our content can be taken using our free LMS on mobile or desktop.
4
Mobile accessibility
You know, lots of people in retail and hospitality don’t always have access to desktops or special training areas. So, making e-learning content work smoothly on mobiles and other devices is a real challenge. Especially for companies with teams all over or people working from home. It’s a bit of a minefield!
How iAM fixes it: Our content has been designed with accessibility in mind, from a responsive and well-thoughtout user experience to closed captions. It can be accessed on smartphones, tablets, and desktop computers. This is ideal for those in retail and hospitality, as employees can learn practically anywhere.
5
Compliance and regulatory requirements
So, you know how the retail and hospitality sectors have all these rules and standards to follow, like food safety and health and safety? Well, making sure our e-learning stuff stays in line with these and stays updated as the rules change can get pretty tricky. Just keeping it all straight is a real challenge!
How iAM fixes it: We’ve got over 50 health, safety, and compliance courses, more than 30, actually! And you know what’s even better? They’re approved by IOSH and accredited by CPD. Plus, we stay on top of things; our courses are updated with the latest info and legislation. So, you’ll know your staff is receiving the best training to equip them with the skills they need to do their jobs safely and within the law.
Dani
Dani
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