WE’LL TAKE CARE OF EVERY HSIA CONCERN. Have total confidence in your HSIA services, your budget and your guest’s experience.
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HSIA Maintenance Program covers troubleshooting and repairs
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Best-in-class technical support backs your iBAHN HSIA system
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Eliminate unexpected repair costs and provide more consistency for your budget
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Build loyalty by ensuring guests have an “always on” Internet experience
Fast, always-on Internet service is something that most guests take for granted. The trouble is, many hotel properties do too. You can’t anticipate the time or the cost of outages and equipment failures—and they can make a big impact on both a guest’s experience and your budget. That’s where the iBAHN HSIA Maintenance Program can help. Take control of risk—and your guests’ expectations
With a solution that allows for better budget planning, iBAHN provides on-going support for your iBAHN HSIA equipment. You’ll get priority attention from best-in-class service technicians. And you’ll also get peace of mind. When you’re covered by our HSIA Maintenance Program, we’ll provide both remote and on-site diagnostics and repairs. Plus, our scheduled technology reviews help mitigate the chances of system failures.
The HSIA Maintenance Program from iBAHN provides remote and on-site diagnostics and repairs.
Because you understand the risk of losing business based on poor Internet experiences, we’ll work proactively to ensure your guests receive continually high performance. Reliable service at a reliable price
Technology repairs can be a blow to property budgets, and many hotels have had to reduce or eliminate in-house support staff who would have handled regular maintenance. To make these costs easier on you and your bottom line, the iBAHN Maintenance Program is provided at a fixed contract price. Now you can shift the risk of high costs to us and better manage your budget at the same time. Since one benefit of the HSIA Maintenance Program is regular system analyses, you can troubleshoot potential problems and get ahead of what could be major repair expenses. Not only does iBAHN help you offset the risk of repairs in the first place, the coverage you receive from the HSIA Maintenance Program typically costs 10% less than repairs handled on an as-needed basis.
Build long-term guest satisfaction
It’s the value you’ll receive from the big picture, however, that will really make the difference. A bad Internet experience can be associated with your hotel’s brand and affect a guest’s decision to return. What’s more, many hotels without a maintenance plan in place tend to put off minor fixes until they “really need it”—a decision that can cost much more in terms of both repairs and future business. We’ve shown the iBAHN HSIA Maintenance Program to actually minimize the number of overall equipment-break events at a property. Your guests will get the Internet experience they expect. You’ll get the best-of-class service you need. And your bottom line will get the benefits of long-term guest loyalty.
to Learn more about iBAHN HSIA Maintenance, visit www.iBAHN.com or call 1-866-415-2843
H S I a M A I N T E N A N CE
Key benefits
PROACTIVE MAINTENANCE AND PRIORITY REPAIR FROM iBAHN.
6 hour analysis of HSIA equipment on property • Proactively diagnose and fix any identified issues • Provide additional training to your IT staff if needed • Address other open HSIA concerns or issues • One preventative review per quarter
BREAK/FIX SUPPORT
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Extends warranty on equipment
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Covers all HSIA hardware replace-
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Includes equipment between the
UPGRADE WARRANTIES
Two Maintenance Program
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If an issue can be resolved by
beyond manufacturer’s warranty ment costs d-mark and 66 block and the end points
options available
upgrading HSIA system parts or software, upgrades are covered according the terms of your iBAHN HSIA contract • Upgrade warranties apply to both parts and labor
The iBAHN HSIA Maintenance Program is a fixed-rate service plan that covers your iBAHN equipment and software for HSIA services. You choose from two support maintenance programs:
EXTENDED HARDWARE WARRANTY Preventative
Maintenance Plan
Extended Warranty Plan
Quarterly Property Technology Review
Included
Included
Unlimited Remote Break/Fix Support
Included
Included
Unlimited On-site Break/Fix Support
Included
Included
Upgrade Parts Warranty
Term of HSIA Contract
Term of HSIA Contract
Upgrade Labor Warranty
Term of HSIA Contract
Term of HSIA Contract
Included
Included
Standard Pricing
Included
Flat Fee (per event)
Flat Fee (per event)
Labor Costs for Hardware Replacement Hardware Replacements Costs Dispatch
to Learn more about iBAHN HSIA Maintenance, visit www.iBAHN.com or call 1-866-415-2843
iBAHN CORPORATE HEADQUARTERS 10757 S. River Front Parkway, Suite 300 Salt Lake City, Utah 84095 P: (801) 563-2000 P: (800) 848-8168 F: (801) 563-2351
H S I A M A I N T E N A N CE
QUARTERLY TECHNOLOGY REVIEWS •
Troubleshooting first conducted remotely for immediate assessment • If required, a technician will be dispatched for a nominal fee • Diagnostics and issues determined as part of the iBAHN HSIA system are covered by this program
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H OT EL T EC H N OLOG Y U P D AT E
With the HSIA Maintenance Program from iBAHN, you get direct access to our expert technicians and best-ofclass services, including: