TANTALIZE YOUR GUESTS. AND YOUR BOTTOM LINE.
Partners in Technology
Whet your appetite with the cost-saving technology of In-Room Dining, from iBAHN® and MICROS.
Key benefits Opportunity to drive additional revenue
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Ease of ordering from the guest’s TV in the room or from their laptop
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Promote food and beverage services using pictures and descriptions
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Browse menu on the Web (versus telephone or door hanger)
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Increase returns on your room service investment
Talk about a tempting offer. iBAHN and MICROS have combined the convenience of your dining room, the luxury of room service, and the appeal of technology to create something both you and your guests will find hard to resist. The iBAHN In-Room Dining service makes it easy for guests to place food and beverage orders using their laptop or in-room TV—giving you a more efficient and reliable system for taking orders THAT’S ALREADY FULLY INTEGRATED INTO YOUR MICROS SYSTEM. It’s a great way to grow your food and beverage revenue and enjoy the benefits of significant cost savings.
Online food ordering eliminates the cost of printing menus, order forms or door hangers —as well as the labor necessary to pick up
IMPRESS GUESTS WHILE INCREASING BUSINESS
Imagine putting the best of your restaurant and room service right in front of your guests, wherever they are. That’s exactly what the iBAHN In-Room Dining system does for your property. By making your full menu— including enticing photos and descriptions—available on the guest room TV and on guest’s laptops via its own Web portal, you’ll have mouths watering like never before. Not only will you enjoy powerful merchandising opportunities, but your guests will enjoy the added convenience. While the option to place orders via the telephone is still available, In-Room Dining allows guests to take more time to peruse the menu and make special requests. And properties using online ordering are learning that giving guests more time to browse the menu equals larger food orders. INCREASE REVENUE WHILE DECREASING COSTS
Clearly, iBAHN In-Room Dining can help generate higher revenues. It’s a natural place to upsell “bundled
offers” and suggest items that complement an order. In-Room Dining, however, can also lead to significant cost savings for your property, that’s because it can replace or eliminate expensive printed room service menus, order forms or door hangers —all of which must be distributed, picked-up and entered manually. You’ll cut down on hours of associated labor, while your guests enjoy greater accuracy. And since guests electronically place their orders and special requests, nothing is lost from a missing form, a phone conversation, or a handwritten error. The kitchen receives the exact order in record time, and guests receive a superior experience all around. MAKE THE MOST OF YOUR DINING AND TECHNOLOGY INVESTMENTS
You’ve already made significant investments in your restaurant, room service, entertainment, and MICROS POS systems, now make them work even harder by connecting them with iBAHN In-Room Dining. You’ll simplify your food and beverage sales process, and still provide your guests with the flexibility of in-room delivery.
and manually enter them into the MICROS POS system.
LEARN MORE ABOUT iBAHN IN-ROOM DINING. VISIT WWW.iBAHN.COM OR CALL 1-866-415-2843
IN- ROOM DINING
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IN-ROOM DINING: SERVING UP A GREAT EXPERIENCE.
Hotels experience great success when they
THE BENEFITS OF
food and beverage services:
provide guests with online ordering of in-room
iBAHN IN-ROOM DINING
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hotel in California realized a 25% increase in room service orders during the first six months of using the online menus.
While room service has long been considered a luxury that guests enjoy and are comfortable with, iBAHN In-Room Dining dials up the interest by incorporating technology. Guests love the no-pressure feel of browsing a visual menu. Others appreciate the convenience of ordering online from anywhere in the hotel so that their meal arrives at their room when they do. And the interactive capability is second nature to tech-savvy travelers. iBAHN In-Room Dining will set your property apart—and bring loyal guests back for seconds.
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hotel in Texas is experiencing improved revenue because guests are spending more when they place food orders online (about $3 more per order). The property is now adding system functionality that will recommend accompaniments with item(s) ordered.
iBAHN IN-ROOM DINING FEATURES
WHAT TO EXPECT FROM iBAHN
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Multiple menus Multiple categories within menus Special offers for combination discounts and upsells Future order and delivery time request Guest order confirmation via on-screen notice and/or email
TECHNICAL COMPONENTS • MICROS POS • iBAHN ETVi system • iBAHN HSIA system
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System setup with hotel logo, menu pricing, photos, and descriptions Initial TV integration Initial MICROS POS integration System training for hotel staff 24/7 technical support
LEARN MORE ABOUT iBAHN IN-ROOM DINING. VISIT WWW.iBAHN.COM OR CALL 1-866-415-2843
iBAHN CORPORATE HEADQUARTERS 10757 S. River Front Parkway, Suite 300 Salt Lake City, Utah 84095 P: (801) 563-2000
F: (801) 563-2351
IN- R00M DINING
iBAHN In-Room Dining is easy to implement and manage because iBAHN will install and support this Web-based system. You just sit back and enjoy the taste of success.