HTU 8
Hotelier Technology Update Hotel Budget Hoteliers and ownership groups are under extreme pressure regarding where best to spend CapEx funds. Balancing the need to maintain competitive positioning, achieve brand standards and continue the life cycle of the hotel has caused CapEx spending to go under the microscope even more. Within these budgetary considerations, iBAHN is uniquely positioned to advise hotels on how and where to spend CapEx funds relative to their HSIA technology.
Where does an upgrade of HSIA technology solutions fit in? The last decade has seen hotel HSIA evolve from a novelty to a mission-critical service for the hotel’s guests. In fact, published research shows that 52% of guests will not return to a specific hotel if they have a “bad” HSIA experience. The level of satisfaction a guest feels from an HSIA experience has many components. Hotel wiring (CAT3 vs. CAT5/6), the expectation for a wireless solution, the age of the on-premise equipment and the hotelier’s philosophy around HSIA technology are just some influencers in the guest experience. Whilst there are many new demands on budget, such as the more frequent renewal of furnishings and carpets, it is essential that HSIA upgrading is not overlooked. It is dangerous to allow such a missioncritical function to be supported by five to seven-year-old equipment.
How can iBAHN help? We are recognised as subject matter experts in understanding HSIA technology and the impact that a bad experience can have on a property. We have the technical knowledge to assist in making these decisions. From wiring to the appropriate solution, we like to be considered as your trusted expert. We are always available to help you allocate the right levels of budget to ensure your HSIA offering continues to satisfy all your guests.
Email us at: eurosales@ibahn.com, or telephone +49 (0) 8122 559 56 55 or visit www.ibahneurope.com