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THE POWER OF i FOR AN iGENERATION WORLD
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iBAHNŽ. iNTEGRATED TECHNOLOGY SOLUTIONS FOR AN iGENERATION WORLD. Technology promises it. And the economic landscape demands it. This is a time when businesses are expected to do much more with even less, so it’s no wonder that more and more hoteliers are relying on the level of reliability, scope and innovation that only iBAHNŽ can bring as the global leader in broadband information and entertainment services for the hospitality and meeting industries. The iBAHN Advantage includes innovations in applications and services that leverage the industry’s most advanced, secure and reliable technological platform – iBAHN’s patented, end-to-end managed network. But, just as important, iBAHN integrated solutions are backed by a culture of 360º support that stretches across every aspect of our organization and spans more than 30 countries around the world. The result is the one tried, tested and trusted technology partner with the power to deliver the reliability and return on investment you expect today, along with a clear path for meeting the cost and service demands of the future. That’s The Power of i.
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THE KNOWLEDGE OF THE WORLD’S GUESTS IN YOUR HANDS. IT’S A POWERFUL ADVANTAGE. Technology has changed our lives on every horizon. But perhaps nowhere is this more evident than in the broad spectrum of services that come together to create consistent, delightful experiences for hotel guests. The demand for more individualized, interactive digital information and entertainment services has grown to become a leading factor in every guest’s choice of property. Meanwhile, hotel brands, owners and managers require every possible tool to optimize cost savings, guest satisfaction and productivity while, at the same time, accommodating the needs of international travelers. These critical market forces come into perfect focus at the very point where iBAHN has carefully aimed its innovation, vision and financial resources. The fact that iBAHN has grown to become the only true global hospitality technology partner is essential to worldwide brands seeking to provide consistent guest experiences while reducing management and maintenance costs. Meanwhile, all iBAHN hotel partners – regardless of their geographic scope – benefit from the knowledge and data of tens of thousands of iGeneration travelers at all types of properties in every corner of the world.
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NETWORK RELIABILITY & PERFORMANCE
WITHOUT END
We built our name by creating business models that enabled hoteliers to capitalize on traveler’s increasing demands for reliable, high-speed Internet access. It’s a mission that has kept evolving on pace with the rapid changes in digital information and entertainment, and the bandwidth required to deliver these services. Today, iBAHN is raising the bar on how hotel networks build connection, value and loyalty with guests through an ever-growing spectrum of service packages, guest applications and media channels. At hotels, resorts and casinos from Melbourne to Monterey, we’re converging digital TV, digital audio, true video on demand, VoIP and business-grade HSIA over our own advanced, patented network. In meeting rooms and guest suites from Dubai to Dublin, we’re expanding upon the hospitality industry’s benchmark for secure, reliable and flexible wired and wireless services. And, in the minds of hotel owners, brands and managers, we’re building trust and confidence for how our fully integrated solutions can usher in a new era of business efficiency and property differentiation.
YESTERDAY, WE PIONEERED NETWORK CAPABILITY. TODAY, WE’RE BRINGING YOU NEW REVENUE CHANNELS AND OPPORTUNITIES.
ETVi™ FROM iBAHN®. DIGITAL INFORMATION AND ENTERTAINMENT FOR THE iGENERATION. If the information revolution of the past decade has taught hoteliers anything, it is that the most reliable profit centers are at those valuable touch points where your brand and your customer meet. It’s the very reason forward-thinking hoteliers are quickly getting the full picture of the advantages of ETVi over traditional in-room entertainment systems. Only ETVi combines the guest satisfaction of a completely digital, 100% HD viewing experience together with a full range of information services, customization opportunities and point-of-sale features. It’s a true, 360-degree digital information and entertainment experience that fully leverages the iGeneration’s expectations for infinite digital content and reliable high-speed Internet access. t A
true, end-to-end 100% HD digital guest information and entertainment solution
t Innovative
user interface with channel surfing capabilities that mimic the user’s home theater
t Rich EPOS (electronic point-of-sale) features and powerful video-based prompts to drive food & bever-
age promotions, spa bookings, golf tee times and other key hotel services
t System
can be navigated in more than 25 languages at the flick of a button to accommodate global travelers
t Customized
welcome screen with guest name and other personalization and preference features to add value and connection
t The
cost-efficiency, control and convenience of a single, global system to standardize guest services and brand offerings
iBAHN iMEDIA. WHERE BROADBAND MEETS BROADCAST. Today’s iGeneration guests are accustomed to having the entire world of content at their fingertips, and iBAHN’s revolutionary iMEDIA feature of ETVi delivers it all with a level of excitement, engagement and ease-of-use they’ve never seen before. With iMEDIA, guests can enjoy the limitless content of the web on their in-room TV in true, HD resolution. It’s an iBAHN innovation that lets your in-room experience exceed your guests at-home experience in order to increase in-room revenue and differentiate your properties. t A
completely new content experience for your guests to drive revenue and brand differentiation
t Intuitive
system lets your guests navigate to the online videos, social sites and information they prefer
t Gives
your properties an edge in meeting the growing need for content mobility and individualized media experiences
t Together
with the other proprietary features of the iBAHN ETVi system, iMEDIA turns the guest room into a true media center
t Developed
to ensure application convergence and provide you greater ROI and constantly expanding service enhancements
ANOTHER iBAHN INNOVATION: BANDWIDTH WITHOUT BARRIERS. You’ve seen it in the technology forecasts. You’ve heard it from your guests and your IT staff. The challenge of bandwidth becomes a hotter issue with each new day as global IP traffic is on a pace to double every two years through 2012. Yet, with the comprehensive approaches to bandwidth management from iBAHN, your properties can stay well ahead of the curve. iBAHN provides a full array of strategic solutions – including iBAHN Bandwidth Elevation - that dramatically expand your bandwidth at a fraction of the cost of traditional, stop-gap approaches. t New
web applications – including the rapidly growing use of web video – are forcing hotels to address bandwidth in urgent and far-reaching ways
t Internet
traffic is increasing by more than 40% a year, with video downloading and streaming expected to account for 80-90% of all U.S. Internet traffic by 2010
t Only
iBAHN can combine patented network technology with comprehensive bandwidth management tools for a sustainable, cost-saving solution
t Existing
bandwidth is optimized, while bandwidth can be expanded and at a fraction of the cost of simply throwing more T1 circuits at the issue
t Enjoy
increases up to 15mb download speeds without incurring capital expense
CREATING UNCOMMON VALUE IN YOUR COMMON AREAS.
THE MOST TRUSTED NAME IN SECURE, RELIABLE HSIA. As anyone who has ever connected to the Internet at a hotel knows, all HSIA is not created equally. It is also a fact that has been tried, tested and trusted by thousands of properties in more than 30 countries around the world, where the superior reliability, security and performance of iBAHN’s patented end-to-end managed network continues to set the standard for the industry. For more than two decades, iBAHN has proven how the most secure and stable network can deliver the most dependable returns for its hotel partners – a business advantage that only grows with iBAHN’s constant investment in network enhancements and R&D.
In the room and throughout the hotel, iBAHN is constantly providing new solutions to more closely connect your properties with the guests they serve. The result are efficient ways to engage your iGeneration guests and deliver a level of service quality and convenience they appreciate – from iBAHNpowered business centers, to best-of-breed WiFi access and security, to unique offerings such as the iBAHN LobbyPC and AirlinePC systems. t iBAHN-Powered
Business Centers deliver the highest level of convenience, access and security for your guests and the greatest degree of reliability and efficiency for your properties
t Highest
t iBAHN’s
t The
industry innovator and leader in wireless
t LobbyPC
t The
industry pioneer and most trusted provider in enterprise-grade security
service and satisfaction ratings in the industry with unassisted first-time connect rates of 99.04% and network availability consistently above 99.97%
t 24/7/365
live phone support throughout the world
t Continuous
proactive monitoring of network to detect issues before they even reach a property
t The
only global VPN certification program in the industry, supporting more than 700 IT departments
Wireless Protected Access is yet another industry innovation that virtually eliminates eavesdropping or hacker intrusion from guests’ laptops has been proven to build guest satisfaction and loyalty at the more than 1,000 exclusive hotels that utilize it
t AirlinePC
is another high-value, low-maintenance solution from iBAHN that receives high satisfaction scores from guests
t As
part of its commitment to providing integrated solutions for your business, iBAHN will continue to introduce new common-area products that combine reliability and profitability
t Strong,
continued investments in network and HSIA R&D to keep your properties on the forefront of performance, efficiency and guest satisfaction
POWERING THE MOST SUCCESSFUL MEETINGS IN THE INDUSTRY. As the global leader in integrated solutions for the hospitality and meeting industries, iBAHN powers tens of thousands of events each year covering more than 10 million square feet of conference facilities worldwide. And every one of these meetings receives the most reliable performance, the most responsive technical support, and the most flexible and knowledgeable team of meeting experts all coming together to ensure a flawless, successful event. That’s the very reason why, for nearly two decades, iBAHN has become the standard by which all meetings and conferences are measured. Seasoned meeting planners know to specify nothing less, while hotels throughout the world continue to reap the advantages of having the undisputed industry leader on their side to build productivity and profit. t Turn-key
services such as event HSIA, WiFi Security, VPN Certication and Virtual LAN are custom designed for any event of any size
t Nobody
is better equipped or more knowledgeable when it comes to multicasting, videoconferencing and the spectrum of new-media needs of today’s events
t Industry-leading
reliability is enhanced by a single point of contact and such services as pre-event technical design, procurement, security lock down and run-through testing
t iBAHN’s
innovative bandwidth management solutions ensure consistent delivery of wired and wireless capabilities and technology at every event
®
iBAHN . DIGITAL ENTERTAINMENT AND INFORMATION FOR THE iGENERATION.
iBAHN Corporate Headquarters 10757 S. River Front Parkway, Ste 300 , Salt Lake City, Utah 84095 (P)+1 801 563 2000 (F)+1 801 563 2351 iBAHN North America Denver 4600 S. Syracuse Street, Ste 300 Denver, CO 80237 P+1 303 728 6150 F+1 303 728 6199
iBAHN Belgium
iBAHN Dubai
iBAHN Germany
iBAHN India
iBAHN Asia Paci c
66 Kelzeriniaan 66 B-1000 Brussels, Belgium
Dubai Silicon Oasis/ Of ce C-604 P.O. Box 341021 Dubai, United Arabic Emirates
Hessenring 71 61348 Bad Homburg, Germany
Aqua Business Centre 202, Level 2, Churchgate Chambers 5 New Marine Lines Mumbai, India 400020
AIA Tower, #3606-7 183 Electric Road North Point, Hong Kong
P+32 2646 5270 F+32 2646 2646
P+971 4501 5546 F+971 4501 5547
P+49 6172 453 077 F+49 6172 453 184 iBAHN Spain
iBAHN EMEA
iBAHN Egypt, Near East & North Africa
iBAHN France
2 Bennet Court, Bennet Road Reading, Berkshire RG2 OQX UK
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P+44 118 922 7200 F+44 118 931 2556
P+20 2334 76039 F+20 2330 24180
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Paseo De Graia 21-1A 08007 Barcelona, Spain P+34 934 670 600 F+34 934 883 108
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P+91 22 2270 0283
P+852 2110 8765 F+852 2110 3160
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iBAHN Australasia
PRoom 2007, e-Tower No. C12, Guanghua Road Chaoyang Distric Bejing, Peaple’s Republic of China 100020
Level 17, BNP, Paribas Centre 60 Castlereagh Street Sydney NSW 2000 Australia
P+861085252617 F+861085252619
WWW.iBAHN.COM
© 2009 iBAHN Inc. All rights reserved. iBAHN is a registered trademark and ETVi is a trademark of iBAHN in the United States and other countries.
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