RESEARCH MEDICAL CENTER
August 2016
Above All Else
Integrity Compassion Always Respect Excellence
IN THIS ISSUE:
Dear Research Family,
PAGE 2: Welcome New Providers and Leaders
These summer days will soon lead to “back to school” and fall, and I hope you’ve had a chance to take in some summer fun with friends and family.
PAGE 4: Students Gain Work Experience at Research Brookside
Are you seeing our Mission, Vision and Values in more places as you care for patients and families at each Research campus? Living our mission is how we become the most preferred place to work and the best place for patients to come for quality, loving care.
PAGE 5: Burn Surgeon Peter Grossman, MD on KCTV 5 PAGE 6: Taking Stroke Care to the Next Level PAGE 8: Employee Assistance Fund Lifts Financial Burden PAGE 9: Visitor Brings 66 Year-Old History to Research PAGE 10: DAISY Award Honoree PAGE 11: I CARE Patient Comments PAGE 12: Save the Date 2016 Flu Clinic
PUBLISHING TEAM:
Corrine Everson VP, Marketing/PR (816) 276-9293
corrine.everson@hcamidwest.com
Kari Bovard Manager of Marketing (816) 276-9475 kari.bovard@hcamidwest.com
“Above all else, we are committed to the care and improvement of human life.” RMC’s A-Level remodel is nearly complete. Wow, what a nice change! The brightness and the new signage are getting great reviews from patients and visitors. And we know patients will still need help finding services so please continue to reach out and walk with patients to their service. Delivering the best stroke care to patients in the region is absolutely part of our mission. Research is actively taking steps to become a Comprehensive Stroke Center. Hospitals that meet and exceed the rigorous criteria for Comprehensive Stroke Center Certification deliver the best outcomes to the most complex stroke patients. This certification is offered through a partnership between The Joint Commission and the American Heart Association. We have submitted our application and we anticipate a survey in October or November this year. Now is the time to join Dr. Higgins’ Research Rough Riders cycle team for the MS 150 on September 17 and 18. To join the team or donate, visit http://bit.ly/higginscycleteamRMC. The funds raised by our team fund research for Multiple Sclerosis treatments, leading to a future cure. Join the team for a great cause! And fun! Several outstanding new physicians are joining Research this month. Please see pg. 2 to read about them. We continue to receive so many compliments from patients and their family members! Your loving spirit is so critical to who we are becoming. Sincerely,
facebook.com/researchmedicalcenter Jackie DeSouza - Van Blaricum President and CEO @ResearchMed
2 Develop Our People
Welcome New Providers Kyle Carpenter, DO joins Research Neurology Associates at Research Medical Center as a fellowship-trained neurocritical care neurologist. Dr. Carpenter earned his doctors of osteopathic medicine degree from Des Moines University. He completed both a medical internship and a neurology residency at University of Kansas Medical Center. Furthering his expertise, he completed a neurocritical care fellowship at Rush University Medical Center. Dr. Carpenter has a broad academic and research background, and was honored with the StudentVoice Award for his outstanding teaching. He member is the American Academy of Neurology, a fellow member of the Neurocritical Care Society and also a fellow member of the Society of Critical Care Medicine.
Ryan Riggs, MD is a board-certified obstetrics & gynecologist, and a reproductive endocrinology & fertility specialist practicing at Research Brookside. Dr. Riggs earned his medical degree from University of Oklahoma College of Medicine. He completed his residency at University of South Florida andfellowship at The Jones Institute for Reproductive Medicine. Dr. Riggs is a fellow of the American Congress of Obstetricians and Gynecologists. Dr. Riggs is pleased to be accepting new patients. To schedule an appointment, please call (816) 226-8625. Blue Sky is located at 6675 Holmes Road, Suite 680, Kansas City, MO 64131.
Welcome New Leaders Jenine Hilton was recently promoted to the position of imaging manager. She graduated from Research Medical Center’s Radiologic Technology Program and has been with Research for more than 15 years. She brings to this position a wealth of operational and technical expertise. In her previous role as CT supervisor, she excelled in creating a culture of excellence within her team as displayed by their continually increasing employee engagement scores and patient experience scores. Jenine is well-known throughout the facility as being a resource for any and all things related to imaging services. Her new role will allow her the opportunity to provide additional support as needed.
Crystal Escobar recently joined Research Medical Center as patient relations coordinator. She earned her bachelor of arts degree from at the University of Missouri. In her role, Crystal is responsible for assisting with service recovery when unit leaders are not able to come to a reasonable resolution with the patient. For assistance, she can be reached by calling the patient advocate phone at (816) 276-4588. Crystal is available Monday through Friday 8:00 a.m. to 4:00 p.m. All attempts will be made to address concerns within 24 hours of receiving notice. Messages left after these hours or during the weekend will be responded to upon arrival the next business day. August 2016
RES EARC H MEDIC AL C ENTER • A PU BLIC AT IO N F O R S TA F F, PHY S IC IA N S A N D F R I E N D S
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Research Orthopedic Specialists A Multi-Speciality Orthopedic Clinic
Jeffrey Bradley, MD
Paul Nassab, MD
MD: Southern Illinois University School of Medicine Residency: Grand Rapids Medical Education Partners Fellowship: Indiana Hand to Shoulder Center
MD: Boston University School of Medicine Residency: Medical College of Virginia Fellowship: Cleveland Clinic
Robert Bruce, MD
Sascha Taghizadeh, MD
Shoulder and Elbow Specialist
Hip, Knee and Shoulder Specialist MD: University of Kansas School of Medicine Residency: University of Kansas Medical Center Fellowship: University of Pennsylvania
Shoulder and Elbow Specialist
Orthopedic Trauma and Knee Specialists
MD: University of Kansas School of Medicine Residency: University of Texas Southwestern Medical Center Fellowship: Ortho Indy
Paul Cowan, MD
Christopher Wise, MD
MD: University of Kansas School of Medicine Residency: University of Kansas School of Medicine Fellowship: TRIA Orthopaedic Center
MD: Saint Louis University School of Medicine Residency: Michigan State University Fellowship: Carolinas Medical Center
Nathan Kiewiet, MD
Vikram Zadoo, MD
MD: University of Iowa Residency: Grand Rapids Medical Education Partners Fellowship: Harborview Medical Center
MD: Rush Medical College of Rush University Residency: University of Texas Health Science Center, Tripler Army Medical Center Fellowship: Christine M. Kleinert Institute
Sports Medicine Specialist
Foot and Ankle Specialist
Trauma Specialist
Hand Specialist
Jeffrey Krempec, MD Orthopedic Specialist
MD: University of Michigan Medical School Residency: Carolinas Medical Center Fellowship: Barnes-Jewish Hospital
Phone: (816) 276-9100 Fax: (816) 276-9101 ResearchMedicalCenter.com
R E SE A R C H M E D IC A L C E N T E R • K E E P I N G YO U I N F O R M E D W I T H T H E L AT E ST N EWS
4 Build Our Brand
Research’s Trauma Team Helps Keep KC Safe In support and care for our local community, Research’s trauma experts participated in two events during July. During these events, the team educated hundreds of community members about the importance of injury prevention. Over the July 4th weekend, the team spread awareness at Olde Glory Days in Clinton, MO. On July 23, they participated in Senator KiKi Curls’ Annual Public Health and Safety Fair at Arrowhead Stadium.
Olde Glory Days
Annual Public Health & Safety Fair
Students Gain Work Experience at Research Brookside Research Brookside Campus was selected by JobOne Careers in partnership with Missouri Vocational Rehabilitation Campus to pilot their student outreach program. The program is designed to help students with disabilities gain real life work experience. Three students spent the summer volunteering in different areas of the hospital learning skills they can use in future jobs.
July 2016
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Burn Surgeon Peter Grossman, MD on KCTV 5 KCTV 5 invited burn surgeon Peter Grossman, MD, founder of the Grossman Burn Center at Research to share his expertise on how to prevent summer time burns. Dr. Grossman emphasized the importance of safety when grilling, camping or enjoying fireworks. To learn more safety tips and to watch Dr. Grossman’s full interview, visit ResearchMedicalCenter.com/Newsroom.
STAR Program Director Discusses Suicide David Strother, director of the STAR (Stress, Trauma, Addictions, and Recovery) Program at Research Psychiatric Center was interviewed by KSHB Channel 41 for their special story, “Invisible Wounds: veterans struggle with suicide.” David, a veteran himself, discussed the behavioral health needs of veterans and how therapy offered at RPC helps active and nonactive military heal both physically and emotionally. To watch David’s full interview, visit ResearchMedicalCenter.com/Newsroom.
R E SE A R C H M E D IC A L C E N T E R • K E E P I N G YO U I N F O R M E D W I T H T H E L AT E ST N EWS
6 Deliver Exceptional Care
Taking Stroke Care to the Next Level Research has applied to become a Joint Commission Certified Comprehensive Stroke Center! Comprehensive Stroke Center (CSC) is the highest level of certification a stroke care program can achieve. Research is currently a Joint Commission certified Primary Stroke Center, providing the regions most advanced stroke care.
What is the difference between Primary and Comprehensive?
Primary Stroke Center certification emphasized emergent stroke care. CSC certification moves to a more “comprehensive” stroke care. Looking not only to the emergent phase, but the entire spectrum of the care required for the stroke patient-prehospital to Rehab/Home/LTC.
Learn more about Research’s stroke program and how you can help Research become a CSC by
visiting the intranet and clicking on the HCA Midwest Neuroscience Institute page located under Hospital Links.
Do you know symptoms of stroke? FAST! F ace A rms S peech T ime
Research Psychiatric Center had a very special guest recently, "Henry" from Horses and Heroes. Henry visited the STAR military program and Senior unit providing therapy and spreading smiles!
August 2016
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Congratulations to the Family Medicine Residency Graduating Class of 2016
Back Left to Right: Mohammad Hassan, MD; Wes Roodhouse, DO; Nathan Norris, MD; Andrew Brouwer, MD; Edward Moellmer, MD; Christopher Standley, DO and Jeffrey Mincher, MD
Front Left to Right: Marisa Argubright, DO; Lindsay Allan, MD; Zaynab Zarrabi, DO; Meghan McManus, DO and Holly Gault, MD
Welcome Family Medicine Residency Class of 2019
Priscilla Borden, MD
Gaurav Chaturvedi, MD
Joseph Meier, MD
Will Patton, DO
Sourab Gewel Chopra, MD de los Santos, MD
Manveer Flora, MD
Brittney Frisby, MD
Varsha Pawate, MD
Maureen Weber, MD
Max Zollicker, MD
Hazen Short, MD
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8 Deliver Exceptional Care
Employee Assistance Fund Lifts Financial Burden Financial stress can seem unending. The ECHO Team is constantly working to alleviate the financial burdens some Research Medical Center employees face. One employee’s financial trials were persistent, allowing the ECHO Team to come to her aid twice. “I have greatly benefited from the Employee Assistance Fund. I’m still struggling, but without the ECHO Team’s help, I don’t know where I’d be.” In June 2015, she was scheduled for emergency surgery due to a ruptured appendix with an abscess. The surgery caused her to miss six weeks of work. Further complications required another surgery just five months later and she was forced to be absent from work another six weeks. “The chaplain’s office called and told me they were giving me two month’s rent.” She used the funds to avoid being evicted, but getting back on track proved to be difficult. She had exhausted paid leave and had already borrowed against her 401k. Inevitably, rent and utility payments fell behind again. “After my second surgery, I tried my best to get back on track on my own, unfortunately, with no luck. I realized that in order to get caught up, I needed outside help to do it.” She reapplied to the Employee Assistance Fund and was eligible due to the second surgery. The ECHO Team awarded her the remaining funds left in the $2,000 limit. “This money has been a blessing. I still have a roof over my head and water service in my apartment.” She will be forever grateful for the gifts the ECHO Team and the Employee Assistance Fund have made possible. “It is a wonderful way to give back. If anyone is able to do it, please do. You never know when you might need the help.” Learn more about how you can contribute to the Employee Assistance Fund at theresearchfoundationkc.org.
Volunteers Needed for the 27th Annual Research Medical Golf Classic A few more volunteers are needed for the 27th Annual Research Medical Center Golf Classic on Monday, August 15 at the Milburn Country Club. Volunteers who work a full day receive a t-shirt, lunch and an invitation to the cocktail party and awards dinner. Proceeds from the Golf Classic benefit The Research Foundation’s ThinkFirst Injury Prevention Program. Each school year, ThinkFirst educates 45,000-55,000 youth grades K-12 about how to protect themselves from a traumatic injury through the use of seat belts, safe driving, pedestrian and bicycle safety and other preventive measures. To sign up or for more information, please contact The Research Foundation at (816) 276-4218.
July 2016
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Visitor Brings 66-Year Old History to Research A man named Bobby Contreras stopped by Research a couple weeks ago to visit patients here. He asked to speak to someone in leadership, and he was directed to the nursing operations meeting. The story he told from his past was heart-warming. Bobby’s mother, Josephine Contreras worked in Research’s pharmacy in the late 1950’s. He shared two hospital newsletters from the 1950’s with us. His mother is pictured in each as a very dedicated and giving employee. One of the newsletters has a story about a local company, Armco donating $50,000 toward the Research Medical Center capital campaign. This is the company Bobby proudly retired from several years ago. Bobby said Research Medical Center has always been special to him. We invited Bobby to come get his photo in the Adams Room (filled with historical photos and stories). Thank you Bobby for sharing your family memories! Your memories are our history.
Program Director Retires After 43 Years Charlotte Haupt, School of Nuclear Medicine Technology Program Director is retiring after 43 years of service to patients, students and colleagues. Hired in 1972, Charlotte has played an integral role in the development and success of both the nuclear medicine department and the School of Nuclear Medicine Technology. Charlotte began her career as a nuclear medicine technologist, growing within the department serving as supervisor and director in the nuclear medicine department.
Transplant Coordinators Receive Sweet Appreciation Transplant Coordinator Cady Pembroke, RN and Sherry Potts, RN received fruit baskets from the families of the recipient and living donor to show their appreciation and gratitude for their involvement in making the transplant a success.
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10 Deliver Exceptional Care
DAISY Award Honoree Josh Peterson, RN at ER of Brookside “Josh was very helpful, sincere and had a lot of sympathy. He made my family feel comfortable. As a patient I felt like my life was more important than the other work he had to do. Josh made me feel like family.”
Why I love working at Research Medical Center “I love the family environment. The respect among coworkers and management is unlike any other job I have experienced. Teamwork is the driving philosophy in making our department succeed. The dedication from management inspires us to do amazing things for our patients.” - Joe Hardy Dietary
“I believe in what RMC stands for. They are committed to improving patient outcomes and staff development. I love my coworkers and enjoy caring for patients of all backgrounds. I believe RMC is a place where I can grow my professional nursing career.” - Tyler Petermeier, RN ICU
“ I love working in the ICU at Research because of the amazing teamwork among nurses, physicians and other care providers. The diverse patient population provides many opportunities to learn and grow as a nurse.” - Kristin Wendell, RN ICU
August 2016
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Above All Else, We Are Committed to the Care and Improvement of Human Life Giving each patient and their family the best patient experience is a top priority at every Research entity. This means every patient, every time and every touch. Always. Not Sometimes, Not Usually. Always. When patients take the time to let us know they had a great experience, we’ll share them.
Neurosurgery “I had a fusion done by Dr. (Geoffrey) Blatt, he did a really good job. From the time I walked into to Research everyone was very helpful and nice. If I ever need surgery again I will definitely come back to Research.”
Cath Lab “Many raves to the nocturnal staff in the cath lab. Everyone was courteous and efficient at their job. I was scared to death and this staff calmed my nerves, talked to me like a person and explained everything they were doing or going to do. Cardiologist Dr. (Aaron) Doonan and his staff were the best ones for the job. Thank you for all you!”
Research Psychiatric Center - VINE Unit “To My Terrific Therapy Group, You all are very good at what you do. Kind, supportive, wise, generous, and funny. Gentle, giving, responsive, smart and loving. You may not have the magic to cure, but most patients walk out of your doors feeling better. I did. You encourage us to reveal ourselves. You calm us when we cry. You help us find laughter again. You helped me realize the old “goofy” me is still inside. I will try to let him out more often. I will try to practice the many valuable lessons learned while in your care. Thank you for caring. Not just for me, but for the 100’s of sanity seekers who stumble through your doors each month. Thank you to Dr. Steven Segraves, Jason, Trace, Erin, Ami, Jon, William, Lisha, Michael, Debbie, Hanna, Vanessa and LaToya.”
Exceptional Care Recognized - FB Comments “All the staff from the time we walked in the door were polite and helpful. The nurses treated my mom great and really cared.”
“My dad was taken here (to Research) after a heart attack. The doctors and nurses were exceptional! I would highly recommend this hospital.”
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SAVE THE DATE - 2016 FLU Clinics Tuesday, September 27 through Late October Influenza (flu) is a contagious respiratory illness that can cause serious outcomes resulting in hospitalization or death. The best way to prevent the flu is by getting vaccinated each year. The flu clinics at Research begins on Tuesday, September 27 and will go through late October. Clinics will be held at all three campuses: RMC, Brookside and RPC. All facility staff, (employees, physicians, other licensed independent practitioners, contract staff, volunteers, students) must participate in the program either by obtaining a flu shot or signing a declination form. Everyone must complete an eForm. Faculty staff may, as an option, recieve the Influenza vaccines outside the clinics offered at Research. The influenza vaccine falls under preventive and wellness services on the medical plans. The vaccine is covered at 100% as long as employees get it from a network physician. Employees would be required to pay the full cost if they choose to receive the influenza vaccine from an out-of-network physician. Payment may be required in advance. Employees must be enrolled in an HCA medical plan and updated insurance identification cards will be required at the time of service.
A I D E T July 2016
Acknowledge
Greet the patient by name. Make eye contact, smile and acknowledge family or friends in the room.
Introduce
Introduce yourself with your name, skill set, professional certification and experience.
Duration
Give an accurate time expectation for tests, physician arrival, and identify next steps. When this is not possible, give a time in which you will update the patient on progress.
Explanation
Explain step-by-step what to expect next, answer questions, and let the patient know how to contact you.
Thank You
Thank the patient and/or family. Express gratitude for choosing Research and or for their communication and cooperation. Thank family members for being there to support the patient.
R E SE A R C H M E D IC A L C E N T E R • A P U B L IC AT IO N F O R S TA F F, P H YSIC IA N S A N D F R I E N D S
How To Protect Yourself and Your Patients Keeping patient information confidential is our responsibility. And it’s the law! Posting or sharing patient or other sensitive information on social networking sites violates HIPAA laws and privacy policies. Please exercise caution and good judgment when using Social Media sites and apps.
Redrawing the Lines Online Thanks to social media, we can share our lives with family, friends, coworkers and communities more easily and dynamically than ever before. It’s important that we rethink exactly how this affects our utmost responsibility – caring for our patients. Please remember that we genuinely appreciate and encourage you to express yourself. For everyone’s sake, please continue to do so responsibly. The following information will help remind you of your personal responsibility in the safe and proper use of social media.
Protect Our Patients
Get Written Permission
Protected Health Information (PHI) is by nature not social, so it doesn’t belong on any blog or social site under any circumstances.
Before posting anything online that doesn’t belong to you such as copyrighted photos or any photos with other people.
Don’t assume
If it’s negative, Keep it offline.
You have privacy anywhere on the internet, no matter what your settings are or who you think has access. Even if it “disappears”.
You can be held personally liable for any post considered defamatory, obscene or libelous by any offended party regardless of the site or context.
Never present yourself as speaking on behalf of our facility, and always direct questions from the media to our marketing department. Corrine Everson: (816) 276-9293 Kari Bovard: (816) 276-9475 Ask a question if you need help deciding what is okay to post or if you see a possible violation. Contact your supervisor or Facility Privacy Official (FPO) at 816-276-3651
or report a violation by calling the Ethics Line at 1-800-455-1996.
Here’s a not-so-obvious example:
Let’s say during a typical day you catch a glimpse of your friend, Jennifer, being rushed across your unit with her daughter in a wheelchair. Before you can say anything to her, she’s already out of sight. Here’s what not to do: Post on Twitter that you saw Jennifer’s daughter in your unit and you hope everything is okay. Ask Jennifer (on her Facebook wall) how her daughter is recovering.
Remember, all restrictions about disclosing Protected Health Information or any sensitive information we’re privy to in our jobs apply equally to our use of social media. Our commitment to care for our patients and coworkers isn’t changing at all. The only thing that looks different is how we achieve it, given today’s culture.
Karaoke Throw-Down Join Research’s Light the Night team to raise money for the Leukemia and Lymphoma Society!
Tuesday, August 30 • 11:30 a.m.-1:30 p.m. RMC Cafeteria
Throw-Down to Raise Money Donate $10.00 - Nominate any staff member or leader to sing karaoke $20.00 Buy-Out - Person nominated can sing or donate to buy-out Nominate someone by submitting their name and your $10.00 donation to Michaela.Logan@hcamidwest.com by Tuesday, August 23. Cash or check accepted. Make checks out to “Leukemia and Lymphoma Society.”
The Light the Night Walk is Friday, September 30, 6:00 p.m. at Cleveland Chiropractic College. Register at, http://pages.lightthenight.org/mid/KSCity16/Research
August 2016
R E SE A R C H M E D IC A L C E N T E R • A P U B L IC AT IO N F O R S TA F F, P H YSIC IA N S A N D F R I E N D S
Touchdown Discount on Cheifs Tickets Coming off three winning seasons in a row, the Chiefs will make their 2016 regular season debut on Sunday, September 11 vs. the San Diego Chargers! The Chiefs are teaming up with HCA Healthcare to offer employees a chance to be part of the Sea of Red! Tickets will be available for our group rate for any number of seats (subject to availability).
To order individual game tickets copy and paste the following URL:
bit.ly/Researchchiefticketdiscount Promotion Code: HCAHEALTH
2016 Home Schedule Sat., Aug. 13 vs. Seattle Seahawks @ 3:30pm (Pre-Season) Thurs., Sept. 1 vs. Green Bay Packers @ 7pm (Pre-season) Sun., Sept. 11 vs. San Diego Chargers @ 12pm Sun., Sept. 25 vs. New York Jets @ 3:25pm Sun., Oct. 23 vs. New Orleans Saints @ 12pm* Sun., Nov. 6 vs. Jacksonville Jaguars @ 12pm* Sun., Nov. 20 vs. Tampa Bay Buccaneers @ 12pm* Thurs., Dec. 8 vs. Oakland Raiders @ 7:25pm* Sun., Dec. 18 vs. Tennessee Titans @ 12pm* Sun., Dec. 25 vs. Denver Broncos @ 7:30pm* * Subject to Flexible Scheduling and all times are Central Time.
Healthy Habits Superfood Spotlight - Stone Fruit The August Superfood of the Month is stone fruit. Stone fruits, also called drupes, are fruits characterized by having a fleshy outer part surrounding a hardened endocarp with a seed inside. Did you know that almonds are stone fruits? The part that we eat is the seed of the fruit. Peaches, nectarines, cherries, plums, and apricots are also considered stone fruits. Stone fruits are versatile and can be eaten as-is, poached, sautéed, dried, baked, or made into sauces and jams. Each stone fruit has unique health benefits. For example, cherries are high in vitamin C, while apricots are a good source of fiber. Stone fruits are in-season during the summer months so eat them up while they’re ripe!
Happenings AUGUST 12: Center School District Back to School Event AUGUST 15: 27th Annual Research Golf Classic at Milburn Country Club AUGUST 19: Rockhurst University Athlete Move-in Day with Neighborhood Walk-in and Family Care Located on the Rockhurst campus SEPTEMBER 10: American Stroke Foundation 2016 Stroke Walk at Theis Park, register at americanstroke.org SEPTEMBER 22: KC Chamber Business After Hours Event at Brookside Campus SEPTEMBER 30: Leukemia & Lymphoma Society Light the Night Walk, register at http://pages.lightthenight.org/mid/ KSCity16/Research OCTOBER 2: Alzheimers Walk, register at www.alz.org/walk OCTOBER 8: Kidney Walk, register at www.kidneywalk.org OCTOBER 16: Kick for a Cure at UMKC Men’s Soccer Game OCTOBER 23: Overun 5k Run/ 1 Mile Teal Trial Walk, 8:30am at Southcreek Office Park. To register, visit overrunovariancancer.com
Provided by Clinical Dietitian Brooke Doerr, RD, LD R E SE A R C H M E D IC A L C E N T E R • K E E P I N G YO U I N F O R M E D W I T H T H E L AT E ST N EWS
MISSION: Above all all else, else, we are committed to the Above we are committed to the care and and improvement improvement of care of human human life. life.
VISION: VISION: Together, we will Together, we will be the premier be the premier healthcare healthcare
destination destination for all we serve. for all we serve.
VALUES: VALUES: Integrity Integrity
Compassion Compassion Always Always Respect Respect Excellence Excellence