Moncton Innovations May 2010 by Zack Spear

Moncton • Dieppe • Riverview

Jason Carnahan one of Moncton’s ground-breaking innovators expands from David Neilson’s beginning

WIN THIS BEAUTIFUL DIAMOND PENDANT see inside for details

inside inspiring change - Mission Possible stress busting secrets

Through his experience cutting some of the worldâ&#x20AC;&#x2122;s most famous diamonds, legendary Sir Gabriel S. Tolkowsky created the Gabrielleâ&#x20AC;&#x201D;the most brilliant diamond in the world.

www.gabriellediamonds.com

41 Botsford Street, Moncton (506) 857-1980. Toll Free: (800) 668-6463 www.laminedor.ca

Chance to win a Diamond Pendant

Visit www.innovationsnb.ca as per terms to have a chance to win a ladies Gabrielle Diamond Pendant. Made of 18K Rose and White Gold. 0.54cts total diamond. Appraised Value: $2550 (does not include HST) A copy of the Certificate of Appraisal with be supplied to the prize winner

Product may not be exactly as shown

Contest Terms La Mine D’or in partnership with Innovations Media Inc. contest open to all Canadian residents over the age of 18 years of age, except representatives, employees and agents of La Mine D’or/ Innovations Media Inc. Contest commences at 8:00am on May 17th, 2010 and closes at 11:59pm June 10th, 2010 (the “contest period”). To enter contest, simply visit www.innovationsnb.ca between May 17th, 2010 and June 10th, 2010 and fill out the necessary entry form. No purchase necessary. And entries must include your name, address, telephone number and e-mail address. Limit one entry for the entire contest period per person per e-mail address and household.

Brian Jamieson

Chair Greater Moncton Chamber of Commerce 2010-2011

What a privilege it is to be nominated as a leader of the Greater Moncton Chamber of Commerce, particularly to be among the names and personalities that have held this position in the past. I can assure you I approach the position with humility and respect. As I’ve gotten involved with the Chamber of Commerce at a national level one thing is very clear to me: Greater Moncton businesses have fared much better than many of our counterparts in cities and towns across the country.

6 Cover Story Jason Carnahan’s innovative approach to property management

There are many reasons why Moncton has been comparatively unscathed by recent global economic conditions that has a lot to do with decisions and initiatives undertaken long before the recent housing booms or credit crises. The Greater Moncton Chamber of Commerce is uniquely positioned to help ensure that the same long-term preparation and foresight is applied to decisions affecting our collective economic future. A perfect example is immigration and population growth. Simple demographics demonstrate clearly that Moncton and every other mid-size city in Canada will increasingly face decreasing provincial and regional populations, the exiting of a significant percentage of our young people, a rapidly ageing population. Without significant, immediate and effective intervention, every one of our 850 members will be very seriously challenged by these factors. During my period as the Chair of the chamber, addressing the need for Population Growth will be my top three priorities 1A, 1B and 1C. Without this intervention and focus it won’t be long before we confront a serious crisis. And what will this mean for you? It will start with these three urgencies:

6 Feature Articles

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1A The need for new and additional customers - no new or additional customers will stifle the growth and sustainability of many of our member businesses. 1B The lack of a qualified labour force and new skilled workers – and this problem is already faced by many members – will be so acute that we won’t be able to run our businesses and organizations effectively

1C Insufficient new investors or qualified buyers for our member’s businesses as these businesses need to transition from one generation to the next. i.e. you won’t be able to sell your business! That will be just the beginning of a broad range of even more challenging issues that will include the serious erosion of our tax base and our ability to fund schools, our health system and transportation infrastructure. We are a unique organization. We rely entirely on funding from our members to operate and almost entirely on our membership to advance our collective causes. That gives us tremendous latitude to think and act for the long term. But it also puts the onus entirely on you and me to get involved and to make it happen. As the community’s business leaders who are interested in the long term, we must roll up our sleeves and dig in. I encourage you all to find ways to do that. We need a goal and a desire to succeed. Let’s make it happen. Together.

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Moncton’s World Class Diamond Centre La Mine D’or

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Where jewellery meets cutting edge fashion Boutique 31

askus@zachary-samuels.com Zachary Samuels Cooking as a memorable experience 5 Senses Gourmet Healing the body, mind and spirit to bust stress Healing Vitality Above all else, we care about your security Third Eye My experience at Namaste Spa Namaste

My Philosophy is Simple LMI Manage what you know IGT

Expert Article

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Functional, stylish and on top of the trends Bath & Kitchens

Interest Articles Igniting our community spirit Mission Possible The world is coming to Moncton Moncton 2010 Don’t lose your customers Publishers Podium

www.innovationsnb.ca

Moncton’s World Class Diamond Centre

Of course, La Mine D’or has many other diamonds to choose from, including Canadian diamonds, at prices that suit every budget. “We pride ourselves in giving our customers the best combination of value and quality possible,” says Cormier. The store also carries lines of watches by Rolex, TAG Heuer, Gucci and Tissot – many exclusive to Moncton and the Atlantic Provinces. And if something completely unique is on your must-have list, an in-store goldsmith and designer will create a piece specifically for you. La Mine D’or has also developed a wide selection of silver jewellery and accessories at very affordable prices at its sister store, Boutique 31, located next door.

You would have to travel all the way to Montreal or Toronto to find a jewellery store with more diamonds than La Mine D’or. With over 32 years of experience in the jewellery business, La Mine D’or, located at 41 Botsford Street, has rightfully earned its reputation as Moncton’s finest jewellery store. “We are very strict about grading our diamonds, so when we say it’s a VS1 diamond, for example, it’s at least a VS1. We stake our reputation and integrity on it,” says La Mine D’or President, André Cormier. “Without question,” says Frank Maillet, Vice-President, certified by the GIA (Gem Institute of America) as a diamond expert, “Gabrielle Diamonds have helped make our reputation as a world-class diamond centre.” Gabrielle diamonds differ from most other diamonds because they have 105 facets, while other diamonds have 58. The Gabrielle

Diamond’s evolutionary cut, reflects more light than any other well-cut diamond and looks like light dancing on water. Gabrielle Diamonds are the trademark of master diamond cutter and designer, Gabriel (Gabi) Tolkowsky, one of the jewellery industry’s top celebrities. Sir Gabi, who was knighted in Belgium, honoured La Mine D’or with a rare public visit to Moncton in October 2008, which marked the store’s 30th anniversary. Sir Gabi is also famous for cutting the centenary diamond, which is the world’s largest, colourless, flawless modern cut diamond. “Gabrielle diamonds are in high demand, because their special cutting makes them look bigger and their aura brighter. As Atlantic Canada’s exclusive dealer of Gabrielle Diamonds, Maillet is always searching for “a diamond as bright as the brightest star in the sky.” In fact such is his mania for this brilliant rock, he continues the quest for a 3-carat Gabrielle diamond for a very particular client – a search that has entered its second year.

La Mine D’or is a proud supporter of the Canadian Breast Cancer Foundation’s “Pearls of Hope” annual campaign.

Photography by Daniel St. Louis

Without a doubt, diamonds have a quality about them that draws you in. Perhaps it’s the hypnotic quality of the play of light between fire and ice, maybe their relative rareness, but diamonds will forever be the symbol of love.

“There is something for everyone at our store and you’ll be amazed by how beautiful our jewellery really is. And, if you have love on your mind and need a diamond to win her heart, you know where to come,” Cormier smiles.

41 Botsford Street, Moncton

(506) 857-1980. Toll Free: (800) 668-6463

www.laminedor.ca

Diversity brings growth An interview with Jason Carnahan, from Carnahan Property Management (CPM).

A commercial property owner’s blessing!

How did you start CPM? About eight years ago, Neilson’s Service Centre started with partner, David Neilson. We began by repairing trucks and trailers, but also managed David’s large client base of snow removal customers in the winter. Our clients began to ask for additional services and it didn’t take long to realize that with a staff as talented as ours we could offer off er a full range of services related to property management without having to contract over 80% of the offer. services we off er. All of this happened first within the fi rst year of business, and offer seven years later, as CPM, we off er different 16 (and counting) diff erent main categories of services, all related to commercial property development and maintenance. The CPM logo was launched in the fall of 2009 to brand the wide range of in house services. “Building owners and managers need to concentrate on what they know best - their business. Wasting time searching different different for 5 diff erent quotes for 3 diff erent tasks is very distracting” Tell us about some of the services offers. CPM off ers. We can handle everything related to constructing a new building, an expansion or a facelift, by doing the project management; we erect buildings in steel, wood, or concrete, CPM will do your site development, lot cleaning, sand and gravel, grading and excavating; we can also tear down old structures, dispose of and recycle from the demo, or anything else, most of the time without needing to sub contract. We can build and install railings and

stairs inside and out. Specializing in the outside of you property majoring in snow removal and site work we can also do new asphalt installations, or repair existing asphalt and we can do everything from sweeping and sealing your parking lot to line painting and speed bumps as well. Then we can finish fi nish off your exterior by providing landscaping, lawn care, and signage. We make you look good. How about building interiors? Absolutely! CPM can do everything related to interior upgrades – if you office need an offi ce restored, for example. We can also provide temporary storage while we’re doing the work. We can also provide everything you might need in plumbing and electrical installations, repair and routine maintenance. Once we’re done renovations, we can maintain the interior of your building and even do the cleaning. And, if you’re ever ready to move, we can help you with that too. That’s quite a comprehensive list. different So, is that what makes CPM diff erent from other property management companies? Yes. We are the only commercial property development and maintenance company in the Maritimes that does 80 percent of the work in-house, without sub-contracting. We maintain the property inside and out, and we are ready for any development, this allows building managers, property owners, business owners and store managers to do what they do best – run their business. The

property owner may have to deal with different 10 diff erent contractors to maintain their properties. With CPM they have an alternative that’s easy and hasslefree because we are truly a one-stop shop. And if we can’t do it in-house, we have very close relationships with the necessary trades. The volume of work we give them allows us to affordable efficient make it aff ordable and effi cient for our clients. “We are not the typical Property Management company.... we are the contractor. We actually work with some of Moncton’s best Property Management and Real estate management companies” How does CPM structure its services? We can do it on-demand, or we’ll provide maintenance on a year-round contract basis. This allows our clients flexibility the fl exibility of 12 equal installments. We can do as much or as little as they need. We’ve got contracts in our Greater Moncton service area that range from $1000 to $250,000 per year. We focus on the state of the buildings and lands so our clients don’t have to. By trusting CPM to look after their property, it frees them to focus on their business. And how do you build that trust? Service. Relationships. At the end of the day, CPM is accountable, so we want to do the best job we can. We make sure it’s priced right. We develop a relationship with each property and business individually. We’re here to work with our clients, to cater to their needs, with a diverse menu of services. Despite the downturn in the economy,

President - Neilson’s Service Centre Ltd. operating as CPM business has essentially doubled in the last year. Businesses are looking for a company that can package the services they need and forecast their costs over a year. It’s a way to manage their cash flow. We’ll inspect the property, advise what they’ll need to repair and set up a schedule for maintenance. It allows our customer to forecast what kind of money they need to keep their building in good shape. Where would you like CPM to be in the future? After hiring Marty Rowe, out new territory Manager, our demands have really pushed our current staff of 17 people. We plan to have enough growth by 2011 that we’ll employ a staff of 28 people. What is the greatest challenge facing CPM right now? This isn’t a challenge, it’s more of a commitment, but… we hired our territorial sales manager Marty Rowe, because there was simply too much for me to do alone. In just a year, our business has nearly doubled. We could probably hire another sales person, but we are absolutely committed to giving our clients the best service experience they’ve ever had. Until we’re certain we can provide the same quality of services we currently provide, we will

manage the current demand of new business. Our service is what got us here today. My name is on the company and so it’s critical to me that our customer’s are satisfied. If our customers call us and they’ve got an issue with quality or service, we’ll address it one on one, usually within 24-hours. That’s who we are. Our staff has the same mindset that Dave and I do. We have a zero staff turnover rate in this company and that’s something we’re very proud of. What thoughts would you like to leave our readers with? Whether you own or manage an existing building or expanding and deciding to construct a new one, we want our clients to know that you don’t have to call 10 different companies to do 10 different tasks when it comes to the construction or maintenance of your property. CPM is a full service development and maintenance company for commercial property owners. We’re very competitive. We provide quality work. And at the end of the day, we can save you money by packaging our services. When you allow CPM to do the work for you, you can do what you do best – run your business.

business, and it’s good to know there is a company out there that is an expert in the rest! – Interviewed by Kathy Mercure Carnahan Property Management (CPM) Caledonia Industrial Park 500 Caledonia Rd. Moncton, NB 506-383-1212 506-383-0024

cpmanagement.ca

It’s been a pleasure speaking with Jason today. The depth of what CPM can offer to commercial property owners is certainly comprehensive. I was especially impressed by the passion everyone who works in this company has for service. I definitely see the benefit of using a one-stop company like CPM for all your property management needs. After all, you are an expert in your

Development and maintenance for any project... In any season.

Photography by Daniel St. Louis

David Neilson

“In 30 years for snow removal and construction, I watched many property mangers stress over small tasks and odd requests for jobs relating to their property. I could look after most or find some aid to help my customers, but now our team had shifted gears and change the way we serve our clients. Keeping our clients aware of our newer range of sevices, is the way we strive to eliminate the stress and satisfy their requirements. Jason’s enthusiasm towards this brand idea has my upmost support for years to come” - David Neilson President

Jason Carnahan Succession partner to David 7

askus@zachary-samuels.com But, even the best-dressed man will sometimes have questions. “Whether it’s what to wear to a specific type of formal event, or if you are unsure of which tie to match with what shirt, we welcome wardrobe questions and are happy to answer them when you come into the store. But, if you’re short on time, or out of town, try emailing askus@zacharysamuels.com. It’s a great way to have your

wardrobe questions answered quickly and discreetly,” says Garcia. You may be wondering about changes in styling for lapel widths and tie widths. “We can answer all types of questions pertaining to men’s fashions. We also have clients emailing about fabric care and who we would recommend for clothing care in Moncton.” No matter what you’re looking for or what questions you might have, from the moment you walk in the door at Zachary Samuels, you can be assured that the service and advice that you receive is benchmarked against the best men’s clothing retailers in the world. “At Zachary Samuels it’s not about the store or the clothes, it’s about the client,” says Garcia. “Were not in business just to sell clothing, but to build relationships with our clients. We provide the best service and value possible in Moncton.” Moncton.

What our customers are saying: “We have recently discovered Zachary Samuels and were very pleased. The store offers high quality clothing and expert advice. We just want to keep coming back.” - Murray and Ginette, Moncton

Visit the Ask Us page of the Zachary Samuels website at: www.zachary-samuels.com, or drop by the store at 229 Collishaw Street or call (506) 383-8779

Photography by Daniel St. Louis

“Typically the man who shops here is concerned with his clothing fitting the needs of his lifestyle,” says Jeff Garcia, owner of Zachary Samuels Men’s Fine Clothier.

Cooking as a memorable experience

When I was offered the opportunity to take a cooking class with Chef Rowe I literally jumped at the chance. I’m a bit of a foodie, so cooking comes naturally to me – but everyone who comes to the 5 Senses Culinary Academy will discover some new cooking secrets, preparation methods and taste combinations. After learning proper chopping techniques we were free to watch, listen and learn from the master. Chef Rowe has a way of putting people at ease, making them laugh, and learning that cooking is a process not a recipe. “I wanted to do 5 Senses because, although I’ve managed the restaurants of 7 kitchens at one time, it became assembly line food

processing. My passion for cooking is about interacting with people. Food done right should be a memorable experience.” He explained how to make the four basic broths from scratch. (Chef Trevor I hope you don’t mind, but I’m going to give away some of your secrets here.) The best way to do chicken or beef broths, he informed us, is to bake the meat, bones and skin in the oven before making the broth. Then it was onto what he calls the 5 Mother Sauces: tomato, hollandaise, velouté, espagnole (brown sauce) and béchamel. Honestly, they sound frighteningly difficult, but surprise, with some serious whisking they are foolproof. This led up to the best Mulligatawny Soup I’ve ever eaten. Of course it’s because of Chef Rowe’s secret ingredients: curry paste and maple syrup. The Culinary Academy’s ‘Kitchen Survival 101’ is four classes, ending with participants making a fourcourse meal for each other and two friends. Your guests will decide whether you pass the Culinary Academy! In addition to the Culinary Academy 5 Senses offers Gourmet Catering Experiences for events, providing entertainment and a delight for the senses all in one. Perfect for special occasions – from seated dinners

to stand up receptions; from trade shows to intimate wedding receptions; corporate gatherings to product launches. The possibilities are as varied as the menu. Does the thought of pan seared large Digby sea scallops drizzled with a maple and balsamic reduction or cremini and oyster mushroom fricassée in a flaky pastry cup with shaved parmesan cheese do to your taste buds what it does to mine? Another innovative idea is the 5 Senses Private Chef In-Home Experience. Chef Rowe comes to your home with the food, fine china and linens to prepare a multiple course meal for you and your appreciative guests. You work directly with Chef Rowe to develop your customized menu. All this for a price you would never find in a restaurant of the calibre of this award-winning chef. Oh, and 5 Senses looks after ALL of the cleanup – including mopping your floors!

Photography by Daniel St. Louis

Beginning with their first public appearance at the Lifestyle Show in April of this year, the buzz about 5 Senses Gourmet is growing. The brainchild of Chef Trevor Rowe and marketer extraordinaire Jamie McGloin, 5 Senses Gourmet is beginning to take hold in the hearts, minds and bellies of discriminating food-lovers around Greater Moncton. Their Culinary Academy classes are already sold out for May and have limited space available in June.

I could go on and on, but I’ve got a pot of stock simmering away that I have to watch.

To begin your personal culinary journey, please feel free to contact Chef Rowe personally at 878.1463 or visit the website at www.5sensesgourmet.com. www.innovationsnb.ca

“The intent is to show that one person can make a difference, a significant difference, in their community even with limited resources.” Says chair of Mission Possible Dan Gillis

Jamie McGloin

Igniting our community spirit A movement inspired by the “pay-it-forward” concept is catching on in Greater Moncton. “The intent is to show that one person can make a difference, a significant difference, in their community even with limited resources,” says Mission Possible Chair, Dan Gillis. The Greater Moncton Chamber of Commerce is continuing a movement called Mission Possible. It began with 10 Chamber members and continues to grow. The original 10 Chamber members were given $100 and 30 days to make a positive change in their community. Dan Gillis says, “In addition to being involved in progress within business, the Chamber wanted to give back to the Greater Moncton community. These Chamber members stepped up and created a buzz in both the public and the media.” As a result, the Greater Moncton Chamber of Commerce is launching a second wave of Mission Possible. Jamie McGloin had the idea of making 5000 portions of soup for local food banks. He took his $100 and treated local restaurant entrepreneurs to a Wild Cats game. In exchange

restaurateurs donated one ingredient for his soup. The volunteer response was overwhelming – people also donated their time to prepare vegetables. “It was amazing to see the Moncton community coming together in a huge way,” says Gillis. “With just $100, Jamie was able to make 9000 bowls of soup and collected donations of $9,000.” Sharon Geldart took a different approach. With a donations can in hand and a sandwich board strapped to her body, Sharon collected Toonies from strangers on the street, friends, family and even a group of politicians she found herself sitting beside at an event one night (sans sandwich board!). Sharon raised $844 for the Boys & Girls Club of Moncton. Jenn Marr decided to live 54 hours in a cardboard box to raise awareness and money for Harvest House. Steve Daniels wanted to promote awareness of homelessness. He recruited Terry, a street person, to stand on a corner in downtown Moncton and hand out coupons for free coffee; instead of a person like Terry asking for a handout, he offered something instead. Seeing the success its Members had in meeting their challenge,

Jenn Marr

the Greater Moncton Chamber of Commerce was inspired to create Mission Possible: Haiti to help the country so devastated by a massive earthquake. The organizing committee sold Mission Possible: Haiti t-shirts and held a benefit concert in February. “Our community is overwhelmed by the situation in Haiti and many expressed a deep desire to help,” says Jenn Marr, Community Promotions Officer of Advance Savings Credit Union. “We were amazed at the outstanding support we experienced as we worked to pull this event together.” The latest Mission Possible initiative, Mission Possible: Rock the Roof, is a community food drive campaign culminating in a live rooftop concert at Moncton City Hall. Inspired by the Beatles legendary 1969 rooftop performance, the concert will be performed by local band, Calico Jacks. The concert features an all-Beatles set list and will mark the 40th anniversary of the release of the Beatles final studio album. Although this event will have passed before this issue of Innovations is delivered to your home, it is important to help promote great ideas such as Mission Possible: Rock the Roof. It takes place on Saturday May 8, 2010 (with an alternate rain date of May 15) at Moncton City Hall Plaza. Festivities and activities will get underway at 11:00 a.m. with the concert beginning at noon. The public is invited to make a contribution to the Rock the Roof food drive campaign by donating a non-perishable food item or making a contribution of cash at Moncton City Hall Plaza during the event. All donations will be used to stock the shelves at the YMCA of Greater Moncton and the Food Depot Alimentaire. Kevin Silliker, a Mission Possible Community Change Agent, came up with the Mission Possible: Rock the Roof concept after hearing about the first wave of Mission Possible. “Mission Possible is all about challenging local business people to be creative in finding a way to help people in the community. Rock the Roof shines a spotlight on the strengths of our community – the business, public and non-profit sector working together, youth engagement, a unique and memorable downtown event and of course, great music.” Silliker also performs with the Calico Jacks. The Mission Possible Campaign aims to ignite our sense of community spirit in Greater Moncton and challenges local business people to get involved with no guidelines other than to be finding a creative way to help people in the Greater Moncton community. Chamber Members are given $100 and 30 days to use that money to make a difference in their community. Do you have an idea to make positive change in the tri-community area? Mission Possible is accepting applications to be a Community Change Agent. For more information, contact the GMCC at 857-2883 or email info@gmcc.nb.ca

Sharon Geldart

g n i l Hea the body, mind and spirit to bust stress

www.innovationsnb.ca

Photography by Daniel St. Louis “Some people have a hard time getting their head around taking care of their health,” says Heather Drummond of Healing Vitality. “They treat their cars better than their bodies. Well, think of me as the proverbial tune-up for the body.” Over her 14 years in the corporate world, Drummond worked her way to a management position in a call centre. “I used to tell my staff who were unhappy in their jobs, ‘no one is forcing you to stay’. One day I got a tap on the head, and within a few months I was gone. I didn’t know what I wanted to do, but I was always very interested in natural nutrition and helping.” After some soul-searching, Heather decided to take a year for herself. Following a path first walked by her health-conscious mother, she enrolled in the Canadian School of Natural Nutrition in Moncton, “mainly because the focus was on taking care of the whole person, which is what I do.” After the year was over, Drummond took the plunge and started her business in September of 2005. Along the way she has established a “healthy” practice, helping individuals through health assessments, energy work and Bach flower remedies, animal behaviour therapy and seminars for adults, children and even the corporate world. Using her corporate experiences, Drummond can help anyone from entry level staff to managers understand that dealing with their personal stress level, low staff morale or unhealthy work environments makes their work life, and often personal life, so much easier. “I was that person, working long hours, with a fair amount of stress in my life, a bit of a shopaholic, a few medical issues, but nothing too serious. Rather than look inside to figure out what was wrong, I would come home in the evening and then go right out again to avoid my life,” says Drummond. Most of Drummond’s corporate seminars are about

stress busting. “Part of stress-busting is simply being grounded and emotionally present. When you’re grounded, people can’t get away with stuff because you see it all. The grounded person gets their work done because they focus on one task at time. The non-grounded person is all over the place, answering phones, checking emails, and before they know it the workday is over and they haven’t made a bit of progress on the work they had planned to do. That’s stressful.” One way to reduce stress is through deep breathing. “That’s why smokers find their habit so relaxing,” says Drummond. “Every hour, they take a five-minute break and they deep breathe. They breathe in toxins mind you, but they deep breathe. I’m not in any way advocating smoking, but do the rest of us nonsmokers deep breathe? No. But it’s so important.” Sometimes it’s making businesses aware of the physical realm of their workplaces. “If they can clean up some easy-fix issues that are highly irritating to people, they may find less colds, less chest congestion, or hay fever, because irritating things that aren’t life threatening relate to the sinuses,” observes Drummond. Another popular seminar is teaching people how to ground themselves to be in control. “I’ve done a Dog Whisperer-type segment in my management seminars, because guess what, if you walk into a room as the alpha dog, you’re going to command respect. If you slink in and one of your team members is alpha dog, you’re going to be challenged,” says Drummond. At every corporate seminar, there are always people who get Drummond’s message, and they often want to talk one-on-one. “I love to watch the faces of the participants when the light bulb goes on. What you need in your life will first tap you on the head, and then hit you on the head – and if you’re still not listening, it will slam your head against the wall. I try to help before that happens.”

70 King Street, Moncton, NB

For your appointment: drumha@yahoo.com Tel: 506-850-4846

T H I R D E YE S E C U R I T Y Office: 506-387-2087 • Cell: 506-874-3326 www.3rdeyesecurity.ca 3rdeye@nb.sympatico.ca

Imagine you have just left a relationship or situation in which you felt threatened. Now imagine the feeling that would come with knowing you are have the security of a button that will bring help immediately if you are ever in your home or business and have the unfortunate experience to need it. To a woman who feels unsafe or threatened, Third Eye Security can feel like an extra layer of warmth on a very dark and cold day. Dean Leonard, owner of Third Eye Security, one of the fastest-growing security companies

in Atlantic Canada has spent the last four years helping provide that feeling. “We care about your safety and we will do whatever we can to work with you to keep you safe in your home or business.” Third Eye was able to help another local business feel more secure. “We got a call from a business owner, after she and her clients received repeated threatening visits from a man at her office. She called us and we agreed to a security system, but when we came to install, she felt she didn’t have the funds to pay for the system. Since I personally believe everyone should feel secure, we worked out mutually beneficial payment terms, and I installed a panic button under the counter in her office,” says Leonard. “Many women who need our help most urgently are financially strapped, and I

feel it’s my duty to help whenever I can.” Most security systems feature buttons for the fire department, paramedics, and police. For as low as $9.99 per month, you have the peace of mind that comes with knowing that any time one of these buttons is activated, LANVAC, which provides monitoring service in English, French and Cantonese, will call the location where the button was pressed, and immediately dispatch emergency help to you if needed. As always, any time you have a problem with the security system hardware, you can call Third Eye Security. “Most problems can easily be solved over the phone,” says Leonard. “With Third Eye Security, that service is free.” Peace of mind is worth the price, at any cost, but with Third Eye Security, the cost is within reach.

Photography by Daniel St. Louis

Above all else, we care about your security

My experience at Namaste Spa was a mini-vacation for my body, mind and soul Namaste, the Sanskrit word for “Welcome”, is the perfect name, and perfectly describes Namaste Spa, located at 31 Botsford Street, in Moncton. Recently, owners Jon Raymond and Fabiola treated me to three soulsoothing experiences at Namaste Spa and I felt welcomed and cherished the entire time I was there. When I walked in the door, I was greeted by a misting of the instantly soothing scent of geranium. In their unique day spa, Jon Raymond Thibodeau and Fabiola Bloquel have developed the philosophy that their guests should experience total relaxation and wellness. It’s not surprising – Jon Raymond opened the Maritimes first esthetics school in 1975, and Fabiola, who is from a tiny island in the Indian Ocean called Mauritius, comes from a background where whole health is taken seriously. “My heritage is Indian, and we practice daily massage in the Ayurvedic tradition.”

My first treatment with Fabiola was the Indian Head Massage. Imagine the feeling of warmed essential oils tailored specifically to your ‘personality type’, softly flowing like a river over your forehead. My head, face, shoulders and back were treated to an hour of exquisite and total relaxation. The oil works wonders for your hair, so I decided to wait until I went home to shower. Jon Raymond, who is a gentleman of the first degree, said I looked just fine – as if I was going for the ‘wet look’.

my last treatment was a customized facial – again under the masterful fingers of Fabiola, using the Yon-ka line of products. As much an aromatherapy experience and gentle massage as a deep rejuvenation of my skin, I came out glowing, and continue to glow days later.

My second treatment was with registered La Trame therapist, Nadine Dupuis. Under her gentle touch, the master plan of my body’s 40 billion cells was realigned, through a series of 16 hand positions, clearing the blocked energies, while leaving me at times, tearful, warm, cool and ultimately deeply relaxed. Over the next 21 days she assured me I would notice significant changes in how I felt. After being served a delicious lunch,

31 Botsford Street, Moncton (506) 389-1999

I truly felt this was a mini-vacation, and one that I plan to repeat often. We don’t take enough time for ourselves. But I say busy people of Moncton; give your body, mind and soul the gift of a treatment or two at Namaste Spa. You deserve it. Massage with 4 hands: “As a trained doula and lifecaster I always treat my clients well. And at Namaste Spa, they know what they are doing! I enjoyed a 4-hand massage and it was art – like ballet on my body. Their hands danced in synchronicity and brought me a deep, deep relaxation that lasted for hours.” — Lidia, Notre-Dame, NB

NAMASTE S PA

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functional, stylish

and on top of the trends

“We offer extensive product lines and are constantly updating our showroom to help you visualize your kitchen or bathroom when building or renovating.”

So what are the trends for 2010? The master bathroom has become our sanctuary. Double vanities are very hot right now, as are spa showers, sculptural freestanding bathtubs and whirlpools for two. “Powder rooms tend to be a place where homeowners want to dazzle,” says Parker. “Typically used by guests, they often have deluxe fixtures and may be more adventurous in design.” Vertical spas, which offer a shower and a whirlpool in one, are very popular with today’s busy homeowners. They can include body jets, body sprays, hand showers and rain heads, giving you the benefit of a massaging whirlpool – while standing. Therapeutic tubs, such as whirlpools, or air-injected tubs that shoot heated air into the tub are very popular for stress-relief. Raised bowl sinks continue their reign in the bathroom. “We offer everything from porcelain in various colours to

aged copper, crystal and glass. What homeowners choose depends on their budget, taste and desired function,” says Parker. Toilets have also changed over the years. Today the standard is the 6-litre single flush toilet. High efficiency toilets (HET) that use 4.78 litres of water per flush and dual flush toilets are also popular. For the environmentally conscious or those who want save money on their water bills, there are options aplenty. The shape and style of the toilet has graduated from the round front bowl to a more European look with an ovalshaped or elongated front. Raised or comfort height toilets are also becoming popular because of their higher bowl – helpful for those with knee and back issues. Parker says, “Right now, in both bathroom and kitchen fixtures, faucets with alternative finishes to chrome are desirable. The most popular are brushed nickel or stainless steel. The Old World look, which is also gaining in popularity, includes faucetry finished in oil-rubbed bronze and aged pewter, to give a warmer look. For modern bathrooms

Photography by Daniel St. Louis

If you get excited when you watch interior design or home renovation shows, Bath and Kitchens Unlimited is the place for you! It’s a showroom for bath and kitchen fixtures, fittings, faucets and accessories. “Basically, we supply all the workings for your kitchen and bathroom, except for custom cabinetry and counters,” says Joni Parker, Manager.

and kitchens, however, chrome is still the most popular.” Kitchen sinks are moving towards a large single bowl that’s deeper, with straighter lines. Sink materials now include granite composites, cast iron and fire clay in addition to stainless steel. Apron-fronted sinks are available in various finishes and colours. “Under-mounted sinks are in big demand,” says Parker. Coloured fixtures are also beginning to appear again in kitchens. Preparatory sinks and faucets, butler’s pantries, instant hot water dispensers and garbage disposals are all gaining in popularity. And pot fillers mean you no longer have to carry heavy pots of water to the stove. Baths and Kitchens Unlimited’s showroom allows homeowners to see and touch the things they’ve been dreaming about. “We offer private appointments if you are building a home, or doing a major renovation. Our staff are highly trained and will help you find what works for you, your budget, and your style,” says Parker. “We’d like to see you as soon as you decide to proceed, so you can take the time you need to make decisions. Often our customers come in two or three times before they’ve chosen everything they need.” Located at 1690 Mountain Road in Moncton, Baths and Kitchens Unlimited is open Monday to Friday from 9 to 5 and Saturdays from 9 to noon, or by specially arranged private consultation for new construction or major renovation work. You’ll soon be able visit their website at www. bathandkitchensunlimited.com for a look at what’s possible in today’s kitchens and bathrooms.

www.bathandkitchensunlimited.com

Boutique 31:Where jewellery meets cutting edge fashion

Boutique 31 opened in December of 2009, at 31 Botsford Street, and has been building a reputation for its huge selection of quality fashion jewellery. It is the sister store to La Mine D’or, located just next door, which specializes in gold and precious stones. Store Manager, Scott Hayes, says “Our focus is on sterling silver fashion-forward jewellery lines like Thomas Sabo, who is known for his unique and colourful themed designs in earrings, silver charms, rings, necklaces and more.” Thomas Sabo is exclusive to Boutique 31 in New Brunswick. One of its most popular lines is Pandora, a Danish-designed collection in sterling silver and 14K gold with Murano glass beads, pearls, semi-precious stones and cubic zirconia. Pieces range from the incredibly popular charm bracelets available in silver, gold and leather to other jewellery pieces. One of the best things about Pandora is that you can make your charm bracelet

uniquely yours, change it to match your wardrobe, or suit a special occasion through the thousands of charms available. The store also carries Bejewel by Trudy Gallagher, which is handmade at her gallery in Fredericton, New Brunswick. Well-known across Canada and into the United States, her Spring 2010 collection includes beach glass pieces. Bejewel by Trudy Gallagher is quickly becoming the must-have jewellery pieces each new season. Another very popular line carried at Boutique 31 is Kameleon, which features a patented “JewelPop” system, allowing you to change the look of your jewellery in a nearly infinite choice of colours, styles and designs. Boutique 31 also carries Kameleon’s line of leather belts and bracelets. Rings can be ordered in at your size, and bracelets often come in two sizes to make the line wearable by everyone.

At Boutique 31 you will also find fashion accessories such as handbags by LaCoste, 9West and Matt and Nat. “Matt and Nat is a Canadian line that is vegan-friendly and green. On average, each piece uses 21 recycled 2-litre soda bottles and recycled vinyl is used in the designs,” says Hayes. Sunglasses with lines such as Guess, and watches by Guess, Thomas Sabo and Dolce & Gabbana are also popular with customers. “We break away from tradition, with fashion jewellery that has a bit of an edge, a touch of attitude,” says Hayes. “Boutique 31 is a place where you can buy a hip charm necklace for your teenaged daughter and while you’re there, have some fun and let yourself play. Who doesn’t secretly want their playful side to shine every now and again?”

Store owner, André Cormier, shops the world for beautiful and unique silver pieces for the store. “I’ve brought back some gorgeous pieces from Asia, including a selection of lovely pieces that combine silver, genuine coloured stones, diamonds and a touch of gold, which are one of a kind in the world.” Many of the pieces at Boutique 31 also feature semi-precious stones, freshwater pearls, and Swarovski crystal.

31 rue Botsford St. Moncton NB TEL 506-204-7105 TOLL FREE 1-888-445-8365

www.boutique31.ca

Photography by Daniel St. Louis

With a sense of style that breaks away from tradition, yet offers something for every taste, Boutique 31 is fast becoming the place for quality sterling silver jewellery in Moncton.

My Philosophy Is Simple.

“

I want to ignite a passion for life and leadership in everyone I meet

As an executive coach with Leadership Management International (LMI Canada Inc.), Steve wants to inspire change in New Brunswick by helping people discover how to be the best of the best in the world. “The problem is that most executives are not really trained to lead their

Photography by Daniel St. Louis

” Steve Daniels people, they’re trained to manage them” he says. “The difference is that a leader develops leaders, while a manager manages processes.”

willing to invest in them and develop them as better leaders, why would they develop? We have to remember, no one wants to be a poor performer.”

“The leader is rarely held accountable for the performance of the individual on the team, but in all honesty they are responsible. If the leader is not

Steve was born and raised in the Maritimes. His father is a pastor in a small church in Digby, Nova Scotia, and his mother is a teacher in a community

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“Steve will help you take your dreams... and turn them into small manageable steps towards realizing them…” Remi Boudreau Certified Painting Professional

20 minutes from Digby in Weymouth. Growing up, his parents always thought he would be a pastor like his father because of his unique ability to connect with people and the fact that he liked to talk. “I truly love people just like my father, but the business community is more my comfort zone,” he says. “I definitely have a passion for helping people get to that next level, and I’ve always had a fascination for the concept of leadership. This is probably because in my younger years, I was far from being a leader and I always wondered why.”

Los Angeles, and it should be just as attractive to stay here.”

He loves Metro Moncton and the Maritimes as a whole.

“Imagine having a whole team of creative, focused and passionately inspired people working within your walls and all challenging one another toward a common mission.”

“I think this is the greatest place in the world to live. We live in the right time and place where great leadership is beginning to be recognized for the right reasons. This is for good reason, because in New Brunswick we live in a hub of innovation, entrepreneurship and creativity.” There is more potential here than anywhere else, Steve believes. “As Maritimers, traditionally we separate ourselves from the world believing that somehow we follow everyone just because we live where we do. As a result, many people move away to look for something elsewhere.” “It’s a proven fact that morale is much more influenced by a willingness to invest in an employee than by simply giving them a raise. People want to know they’re important. If this attitude is embraced less people would be leaving.” “We have just as many brilliant minds and ideas here as in New York City or

“With that in mind” Steve says, “most company executives have no idea how valuable they are to their company, and furthermore don’t realize the true value of their people. This lack of understanding results in thousands, sometimes millions of dollars lost every year.” Steve describes his goal for every company that he works with:

“This is when a good company becomes great, and it’s also the kind of environment that people want to invest their lives into. People instinctively want to do something that is important with their time. Once they understand that opportunity, they will rise to the occasion.” “Leadership is a willingness to be uncomfortable”

“Leaders also have to spend more time developing themselves to be better leaders. This is scary for most, because as the leader they feel they should already have all the answers. With this mindset, they’ve already lost their people. This leaves the door wide open for the few who do invest in themselves.” “An interesting thing that most people don’t know is that it’s only a slight shift in thinking and behaviour that propels them to the front of the pack. The people who understand this fact, in most cases, are the leaders who we remember after meeting them only once.” Steve is producing measurable results with companies of all sizes from the entrepreneur to the large corporate client. He works on site in group settings as well as one on one depending on the client’s need. Steve currently works all over New Brunswick as well as in Nova Scotia and Prince Edward Island. For more information, contact Steve at 506-204-6844 or at sdaniels@ lmicanada.ca, or visit LMI’s website at www.lmicanada.ca

“By simply observing and listening to Steve it is obvious that he lives what he coaches. My experience in following his approach has made me more aware of the value of my time and how I plan to use it wisely.” Blake Scott SIGN-A-RAMA

The World is Coming to Moncton! Phone: (506) 853-2010 Email: shiftboard@ moncton2010.ca

Volunteer Today! Apply online at www.moncton2010.ca

In July 2010, the WORLD will be HERE – will you? From July 19th until July 25th, Moncton will host the world for the IAAF (International Association of Athletics Federations) World Junior Championships. This will be the largest sporting event ever to be held in Atlantic Canada. Over 1450 athletes and coaches, representing 170 countries, will descend on Moncton for the Championships to compete for the glory of their country. Many of these athletes, aged 19 and under, will compete at the 2012 Olympic Games in London. This is a once in a lifetime opportunity for all of us…don’t miss the chance to get involved! Be a part of the action – VOLUNTEER! We need thousands of energetic, passionate volunteers to make this event a success and there are many different ways to get involved! Volunteers are needed in a variety of different areas. There is something for everyone! Moncton 2010 thanks you in advance for your enthusiasm and hard work. Experience the world…and help make the IAAF World Junior Championships in Moncton the best yet! What are the volunteer requirements? There are 2,500 volunteer opportunities for ages 14 and up. The success of the Championships relies on the support that we get from the community.

What positions are available? There are over 25 job categories and some volunteer opportunities are available right away! There are volunteer opportunities at venues in Moncton, Dieppe, Shediac, and Sackville. For a full list of opportunities, please visit the www.moncton2010.ca. How can I sign-up? You can apply on-line at www. moncton2010.ca or call (506) 853-2100 and e-mail is shiftboard@moncton2010. ca See the Action LIVE Millions of people, in over 160 countries, will watch the championships on TV but you can see the drama and the passion live as athletes from all over the world compete for gold. Feel the exhilaration as you cheer on the athletes at the new world-class Stade Moncton 2010 Stadium being built especially for the event on the campus of the Université de Moncton. The multi-purpose stadium will be the biggest and best in Atlantic Canada, including 10,000 seats. Don’t miss the opening and closing ceremonies when the spotlight will shine on hundreds of local performers showcasing New Brunswick’s unique cultural heritage. General Admission, Gold and Silver passports are available with prices ranging from $59 to $299. Individual

tickets for the Opening Ceremony range from $9 to $55. Tickets for the morning qualifying sessions range from $6 to $32 while tickets for evening finals sessions range from $6 to $32. Tickets for the final day, which include the Closing Ceremony, range from $9 to $55. For more information, visit www. moncton2010.ca. Buy your tickets online at www.moncton2010.ca/tickets Buy tickets on site at the Moncton Coliseum Box Office, 337 Killam Drive. Box Office hours of operation: Weekdays 10am-6pm, Saturday 10am2pm. Buy tickets by phone from the Moncton Coliseum Box Office, 506-8574100. A Lasting Impression The Championships are expected to leave legacies at many levels, including: - a financial legacy fund of $500,000, which will be used to establish the Atlantic Canada Centre for Excellence for the development of athletics in the region - facilities, including a new multipurpose stadium, which will provide opportunities to host other major sporting and recreational events - unprecedented national and international exposure for Moncton , New Brunswick and Canada - expanded volunteer base and local knowledge in hosting major events - memorable experience for thousands of volunteers and fans www.innovationsnb.ca

Canada’s newest, most affordable GPS tracking solution

INTERNATIONAL

GPS TRACKING

MANAGE WHAT YOU KNOW “REAL-TIME LIVE” International GPS Tracking Inc. came to be when customers with fleet trucks and trailers began asking Jason Carnahan, about GPS tracking systems for their vehicles. He immediately started researching the possibilities. “What I found was that there was no company existing in Canada that could offer a quality product and service at a price-point to make it affordable for my clients. I wanted the fastest live tracking system available to Canadians with no more than 30 dollars per month for services.” says Carnahan.

International GPS Tracking is a webbased system with hundreds of tracking options to choose from, which are all included in the very reasonable monthly plan. There are no contracts to sign

Another feature of International GPS

• Click on an individual vehicle name to review historical as well as real-time reporting and area reports. • IGT SMS Text or Email capabilities keep you in contact with your drivers at all times. • You can control options from your computer such as ignition, door locks, idling etc.

igtgps.com

Photography by Daniel St. Louis

Partnering with a US firm with over 32,000 units deployed, Carnahan was able to trade his innovative ideas for the rights to use his partner’s technology and materials. In January 2010, GPS Tracking Inc. was launched, and in only a few months has more than 1100 units deployed across Canada from as far as Edmonton, Alberta to Truro, Nova Scotia. “GPS Tracking offers a complete awareness system for businesses to know where their company assets are located. We have the fastest tracking speed for the lowest price, on the market today,” says Carnahan. “And our case studies show that our clients’ return on investment typically takes no longer than 65 days. Imagine if just one of your service technicians could make just one more service call a day how much extra income could be generated. Or, alternatively, if you have a fleet of snowplows that need to be deployed to trouble spots – right now. All this is possible because you’ll know where all your vehicles are 24/7.”

Tracking’s system is that gateway programs can be written to interface with existing computer systems within your company.

“GPS tracking is also available for personal use,” says Carnahan. “Imagine your spouse is on a quite stretch of road and gets a flat tire, or where is your newly licensed teenager with the family car. With GPS tracking, you can see real-time live.” International GPS Tracking has the largest coverage area of any live tracking product in the world. With the highest reliability of any vehicle tracking product on the market IGT GPS leads the way with the widest coverage area as well.

and there is live technical support from Monday to Saturday. If you decide GPS tracking isn’t for you, the company also offers a buy-back option for the Canadianmade and serviced units. Here are just some of the features offered: • Satellite mapping gives you a real-world, real-time, view of location for easier reference. Position is updated every 5 to 10 seconds, depending on which unit you purchase. • You can customize vehicles tracking hardware to provide more than 30 pieces of information, from speed, location, to ignition status, heading, and more.

With 4 different units on the market today, another two on the way, plus a full maintenance package for commercial available vehicles by the end of the year – International GPS Tracking is on the move! For more information about products and plans available and to see a demonstration of how International GPS Tracking’s system works, please visit the website at www.igtgps.com. You can also contact International GPS Tracking at: 1 877.IGT.GPS1 (448.4771) track@igtgps.com

• HI-SPEED • NO CONTRACTS • NO HIDDEN COSTS • LOWEST CANADIAN AND US RATES

Nobody wants to lose a customer but it happens. For one reason or another customers choose to go somewhere else to do business. If we treat our customers properly we won’t lose many. Sure some will leave for a cheaper product or service but you get what you pay for. Sometimes a customer leaving is just not within our control. Here are some things that are in your control: • Great customer service • Consistent follow up • Fast response to problems or issues • Great products and services • Excellent relationship building Sometimes even doing all of that is not enough to keep a customer. When a customer leaves your business for another you have to handle it with grace. Although it is disappointing to lose a customer it is very important to preserve the relationship. Chances are, if you have done all of the right things, they will come back. Burning a bridge not only ensures your customer won’t come back but they’ll tell everyone else not to. We have all been hot under the collar about a customer leaving or losing a deal but it is not worth ending a relationship on a bad note for. Sales is as much about integrity and understanding as it is about making money. Maintain high standards and hold to a good value system and you will win more than you lose! by Eric Durant

If you feel your organization has a unique level of expertise in your industry and you would like to consider advertising in a future issue – please call us on: 1-506-849-1670 or email: contact@innovationsnb.ca We also welcome your comments and feedback to any of our local team cast members at: Eric Durant eric@innovationsnb.ca Danny McLaughlin danny@innovationsnb.ca Alicia DeLong alicia@innovationsnb.ca Karen Robinson karen@innovationsnb.ca Rachelle Daigle rachelle@innovationsnb.ca Innovations Media Inc. would like to extend our many thanks to everyone who worked behind the scenes contributing so much to this magazine: Kathy Mercure, Contributing Editor Daniel St. Louis, Professional Photography Alicia DeLong, Graphic Design and Layout Karen Robinson Assistant Editor and Executive Administrator

© Innovations Media Inc., 2010. All Rights Reserved The publisher reserves the right to refuse any or all advertising. The publisher bears no responsibility for advertisers messages and or errors. Printed in Atlantic Canada. The publisher and Innovations Media Inc. assumes no responsibility for unsolicited manuscripts and other materials and cannot return them unless they are accompanied by a selfaddressed stamped envelope. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, without the prior written consent of the publisher.

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1690 Mountain Road, Moncton 867-7640