M O T I VAT I O N TOMORROW’S TRADE NEWS, TODAY! FROM UKPA
Summer 2009
inside: editor’s comment latest news holiday checklist supplier profiles a day in the life air conditioning feature + brain teasers!
P…P…P Pick up our air conditioning special issue!
Get the
DEFRA
approved air con certificate fo r
2010
see page 10 for details
NEW UKPA MEMBER
HAPPY BIRTHDAY TO US!
GETTING TO KNOW T YOU!
FLEET FACTORS
BIRTHDAY CELEBRATIONS
CELEBRITY COM COMMENT MME
Welcoming Fleet Factors to the UKPA! – find out more on page 18
We celebrate our 10th anniversary – see page 15
This issue’s comments by actor Ricky Tomlinson – see page 34 …AND LOTS MORE!
Folds in money.
Money in folds.
Extended service intervals mean that many UK vehicles require servicing less than once a year, reducing filter change opportunities and hence your revenue. So, it makes economic sense to ensure that cabin and fuel filters in particular, are changed appropriately while vehicles are accessible.
MANN-FILTER is vital for the protection of engine components, the vehicle occupants and to enhance performance and economy during the entire service interval.
The additional benefits of OE matching quality, outstanding availability and service make MANN-FILTER a very profitable preference… money in folds!
FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278
www.mann-filter.com
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
WELCOME Welcome to the third edition
And holidays mean using the car, and we
of Automotivation magazine.
look at checks any garage should be doing before customers take their cars on holiday.
M O T I VAT I O N TOMORROW’S TRADE NEWS, TODAY! FROM UKPA
Summer 2009
inside: editor’s comment latest news holiday checklist supplier profiles a day in the life air conditioning feature + brain teasers!
With summer holidays just around the corner, we take a look at a car’s air conditioning system, and the opportunities it can offer any
P…P…P Pick up
independent workshop today.
our air conditioning special issue!
Get
In the past many garage owners stayed clear
approved air con certificate for
of air conditioning, and called in a man in a
DEFRA 2010
see page 10 for details
By offering this check you can ensure your customers get their summer breaks off to a good start, rather than sitting on the motorway hard shoulder should something
van. So why should workshops simply give money away? The latest diagnostic machines
go wrong. This jam-packed issue also profiles recentlyjoined UKPA member Fleet Factors and pays a visit to Alliance Autocentre TSG.
are extremely easy to use, are cheap to buy, and deliver good returns. But it is essential NEW UKPA MEMBER
HAPPY BIRTHDAY TO US!
GETTING TO KNOW YOU!
FLEET FACTORS
BIRTHDAY CELEBRATIONS
CELEBRITY COMMENT
We welcome Fleet Factors to the UKPA! – find out more on page 18
We celebrate our 10th year anniversary – see page 15
This issues comments by actor Ricky Tomlinson – see page 34 …AND LOTS MORE!
Inside this issue… NEWS PAGES
VEHICLE ELECTRONICS
06
There’s a revolution going on – Delphi talk about advances in vehicle electronics
THE CHILL FACTOR
08
Air conditioning servicing – an all year round opportunity for garages
AIR CON TRAINING
to have the right training to get the most out that equipment, and we take a look at that too.
HAPPY BIRTHDAY TO US!
10
The impending legislation on aircon handling makes training all the more important
15
The UKPA celebrate a combined service of 300 years to the aftermarket!
CELEBRITY CHAT
16
In this issue actor Ricky Tomlinson talks about the people behind the workshop counter
GET ON YER BIKE!
17
With rising motorbike sales, you can trust the members of the UKPA to find the part you need
SUPERCOOL
12
P…P…PICK UP AIR CON
14
Advice from industry experts Texa and Bosch in picking the right air con equipment
26 28
The cabin filter can offer a great income stream for garages
30
TSG PROFILE
Profile of Alliance Autocentre’s TSG garage
32
SURVIVE & THRIVE
Mill Autoquip’s successful ‘Survive & Thrive’ day
THE DANGERS OF DIY
18
Autodata discuss the effects of the incompetent DIY’er on the industry
A DAY IN THE LIFE
FLEET FACTORS PROFILE
20 22
The latest factor group to join the UKPA
GREAT DAYS OUT
33
NEWS PAGES Yet more industry news…
A day in the life of parts advisor Pino D’Angeli
Details of the popular SUPERCOOL products and the appropriate training available
BREAKDOWN STATISTICS
The top 10 reasons for breakdown call-outs
A BREATH OF FRESH AIR
04
The latest news to affect our industry
Enjoy the magazine, UKPA
24
The popular Cholmondley Pageant of Power is back for a second time in July this year
HOLIDAY CHECKLIST
34
Beat the holiday blues with our comprehensive checklist for a summer service
TEA BREAK
36
Grab yourself a cuppa and try this issue’s challenging motor quiz!
FINISHING LINE
37
This issue’s catch up with sprinter Jamie Baulch
The boring legal stuff… ©2009 UK Parts Alliance All material published in Automotivation is copyright and unauthorised reproduction is forbidden. Automotivation is published on a controlled circulation basis. Whilst due care is taken to ensure the content of Automotivation is accurate, the publishers and printers cannot accept liability for errors or omissions.
Unit 4, Rabone Park, Rabone Lane, Smethwick, West Midlands B66 2NN Tel: 0121 565 6100 Fax: 0121 565 6101 Email: enquiries@ukpa.net Website: www.ukpa.net
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
3
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
NEWS PAGES
Barrel of laughs! Like it or not, workshops need more engine
20-litre packs are exempt from barrel-
oils than they did just a few years ago – car
related storage regulations. The application
makers are insisting on oils meeting their
guide can be attached to the shelves.
Buy a selection of 4 x 20lt Com m oils and get a a
FREE
stand c/w ta ps and drip tray
own specifications – and in turn that sees oil becoming a part number, rather than
“The inescapable reality is that workshops
just a lubricant. That can create stocking
now need day-to-day access to a full range
20lt Selection
headaches for workshops, but help is
of
engine-specific
5w30
at hand.
to
vehicle
oils
which
manufacturers’
conform
Semi Synthetic
demanding
requirements, especially if they aim to
5w30 longlife
Comma’s oil dispensing stand incorporates
take full advantage of EU Block Exemption
Fully Synthetic
three 20-litre oil packs. It’s a quick-assembly
opportunities,” says Comma marketing and
5w40
unit that features staggered shelving to
sales director, Mike Bewsey. “By using our
Fully Synthetic
stop oil drips onto products below, as well
new 20-litre stand, they give themselves
5w40 PD
as a built-in drip tray, and offers rugged,
a great profit opportunity to sell more of
Fully Synthetic
stable construction.
the right oils for their customers’ vehicles
10w40
by stocking a wider range of grades
Semi Synthetic
Stands can be bolted together to maximize
in
15w40 Mineral
workshop
barrel’ quantities.
floorspace
and
Comma
says
easily
managed,
‘smaller
than
Petrol or Deisel
…like a glove Protecting a
a
technician’s
cost-effective
defence
with
name, are the first black gloves on the market.
meets
According to the Health & Safety Executive
hands that
HSE guidelines.
(HSE) “Choose non-latex gloves unless there are no alternatives that give the protection
A technician’s hands are some of the most valuable tools in the workshop, because without
needed. If you must use latex, choose low-protein, powder-free gloves”
them almost no task can be performed. So it’s important that any technician looks after his or her hands, no matter how small or minor the task they’re doing. Walk into any workshop these days and you’ll find technicians wearing gloves as a matter of course – there’s
SPECIAL OFFER
£5.99 Plus VAT
nothing ‘poncey’ about looking after your hands, after all. Alba offers a range of gloves from Microflex – these are the USA’s top-selling gloves and are available in latex and non-latex types. The non-latex gloves, sold under the ‘Midknight’ Alba is selling a third product line –
The Midknight non-latex gloves are joined by the Diamond Grip offering, which features powder-free, low-latex material – according to Alba, Diamond Grip’s 30mcg/g contrasts greatly with rival products that contain as much as 400mcg/g. Midknight and Diamond Grip gloves, which come in boxes of 100, feature three tear zones and beaded cuffs (where they’ve proved to be 50 percent stronger than their rivals) and are ambidextrous. Tensile strength is said to be 33 percent higher than other gloves on the market.
Supreno powder-free synthetic gloves, which provide strength and protection with long-lasting grip. They come in five sizes, are ambidextrous design and have externally textured facings.
“Motor vehicle repair is listed as one of the high risk occupations for work-related skin problems by the (HSE) Gloves are therefore vital,” says Alba marketing director Elizabeth Reid. http://www.hse.gov.uk/latex/law.htm
4
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
MAKE SURE YOU CHOOSE THE RIGHT OIL
FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278
Over 60% of vehicles listed in the Comma Workshop Application Guide now need to be serviced with a manufacturer specific oil. Comma’s performance motor oils fulfil this demand, meeting the latest requirements of: Peugeot, Citroën, Audi, Volkswagon, Seat, Skoda, BMW, Mercedes-Benz, Ford & Vauxhall. We stand behind every single product in the Application Guide with a first class written performance guarantee. Our Application Guide also helps you select the correct coolant, gear oil, brake fluid, grease and hydraulic fluid for vehicles dating back more than 30 years.
Ç@kij fWhj e\ j^[ i[hl_Y[È
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
VEHICLE ELECTRONICS
WITH DELPHI
Vehicle Electronics a s ’ e r e th lution revo ! n o g n i go
into
i body with throttle position sensors, air
solutions for the to the l ti f th customer t t embrace b th
today’s vehicles continues to escalate
and water temperature sensors, manifold
opportunity and requirements of Vehicles
with most industry analysts predicting
pressure sensors, fuel pumps and injectors.
Electronics as a professional.
content
The
integration
of
electronics
to
Delphi is helping its aftermarket customers
40% of the cost of an average car by
take advantage of the opportunities presented
The Delphi DS range of diagnostic tools
2010 with traditional mechanical parts
by this vehicle electronics revolution, with a
is built on the company’s OE expertise and
being replaced by electronic controllers,
full range of OE engine and fuel management
in-depth understanding of vehicle service
sensors, actuators and electric motors.
parts available now for the aftermarket.
requirements. This comprehensive range of
Two
of
levels
the
will
key
represent
drivers
up
that
have
tools is used to efficiently identify and resolve
contributed to this vehicle electronics
To support this, Delphi recently launched
problems with vehicle systems and includes
explosion
are
an updated EMS catalogue to meet rising
essential functionality such as read and erase
environmental considerations (European
demand for its OE-quality replacement EMS
of fault codes, live data reading, component
Emissions Regulations) and fuel economy.
components. The new catalogue features
activation, settings adjustments and ECU
over 600 part numbers, including 319 new
recoding. In addition, the DS range provides
Delphi is an OE manufacturer of Engine
to range, providing extensive coverage of
customers with access to a comprehensive
Management System (EMS) components
the European vehicle parc. The catalogue
database of technical vehicle data. The
includes
covering
diagnostic database enables the tools to be
the widest
all the functions of engine management
used on more than 27,000 vehicle systems
product
(Emission and Ignition), Lambda Sensors and
from 45 different car manufacturers.
within
our
cars
with wit one of
portfolios in por
sixteen
product
lines
Fuel Management. Delphi feels it is important for an aftermarket
the market, Delphi Service Solutions
garage to select a diagnostics solution which
lambda
In addition to the changes in parts, the
will integrate perfectly with their business and
s sensors,
increasing complexity of today’s vehicles
give them the exact level of capability they
E EGR GR valves,
means that the ability to service these
require. They have worked closely with their
ignition
vehicles now involves more than just the
customers in the design of their diagnostic
ability to change the part.
tools to offer not only stand alone solutions
iincluding
c coils and
but also software solutions for garages that
s sensors, idle air
Vehicle system knowledge and understanding
already have their own PC and require an
control
of the diagnostic process are absolutely
all-makes diagnostic tool, without the additional
valves,
essential in making an accurate and profitable
expense of another PC. These software
repair.
packages include a vehicle communication
throttle
6
Summer 2009
Delphi
offers
complete
service
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
VEHICLE ELECTRONICS
WITH DELPHI
interface (VCI) which is connected to the car, an auto-install CD-ROM and a Bluetooth®
EGR Valves Fault Diagnosis
dongle meaning that its extensive diagnostic capability can be accessed through the user’s
Insufficient EGR Flow
existing workshop PC. Users have access to a
• Weak vacuum signal
complete Delphi serial diagnostic database.
• Improper vacuum line routing
Industry Firsts: Delphi EGR Valves
• Clogged EGR passages
One of the most important product lines in the
• Defective remote back pressure
Delphi EMS range is EGR Valves. Delphi was
transducer
the first to develop the electrical EGR valve in
• Faulty wiring
the 1990’s and today over 80% of GM cars
Excessive EGR Flow
are fitted with Delphi Electrical EGR valves.
• Improper vacuum line routing • Faulty wiring
Exhaust
Gas
Recirculation
(EGR)
is
a
• Carbon build-up between pintle and seat
process that lowers combustion chamber temperatures for the purpose of reducing
Diagnostic Tips
NOx (oxides of nitrogen) emissions. The
EGR Failure Symptoms
To help isolate the cause of an EGR-related
process involves diluting the air/fuel charge
The EGR valve allows a small amount
problem with the valve, passages,
with small amounts of exhaust gas. Since
of exhaust gas to dilute the air/fuel
or control system, follow the
exhaust gas contains very little oxygen,
charge. Under normal conditions, EGR
recommended procedures below:
it does not support combustion. Consequently,
flow will have no adverse effect on engine
• Test conditions: Warm engine,
a diluted mixture burns more slowly, resulting
performance. However, if the volume of
in a nearly 150°C reduction in the combustion
gas flow is incorrect, a wide range of
chamber temperature.
symptoms can occur including:
The EGR valve controls the flow of combustion
Insufficient EGR Flow
gases from the exhaust system to the intake
vacuum pump for a back pressure EGR
• Spark knock / “Pinking”
manifold. On some vehicles, the EGR valve is
Valve or command the valve to open using
• High NOx emissions
activated by engine vacuum, while on others,
a bi-directional scan tool for an electrical
• Illuminated MIL
the valve is a sealed electromechanical
• Internal engine damage
device operated directly by the ECM (Engine
Excessive EGR Flow
Control Module).
• Non-start • Stalling • Rough idle
Because NOx emissions normally increase during acceleration and part-throttle cruise, the EGR valve is designed to open under these conditions. However, to ensure that the flow of exhaust gas is sufficient to reduce NOx without affecting driveability, most vehicles use a control system to manage valve operation.
closed throttle, park or neutral (parking-brake applied) • Procedure: Apply 10" of vacuum directly to the EGR valve with a hand
EGR Valve.
• High HC emissions
• Normal result: The engine will idle rough or stall. • Abnormal result: There is little or no change in engine idle quality.
• Off-idle hesitation • Surge • Illuminated MIL
If normal results were obtained, the EGR-related problem is being caused
Diagnostic Troubleshooting
by a malfunctioning control system
Considering the differences in EGR valves
(vacuum-operated valves only).
and the diversity in control systems, it is
For electro-mechanical valves, a normal
always best to follow the troubleshooting
result indicates that the EGR-related
Vacuum-Operated or Back
procedures outlined in
concern is intermittent. Check for stored
Pressure EGR Valves
the appropriate service
fault codes with diagnostic equipment.
• Single Diaphragm
manual. However, if
• Single Diaphragm
you are diagnosing
If there is no change in idle quality, then
with Remote
a “non-code” problem
either the EGR valve is inoperative or the
Backpressure Transducer
associated with EGR
EGR passages are completely restricted.
• Positive Back pressure
flow, and there is
A slight change in idle quality is indicative
• Negative Back pressure
no other diagnostic
of partially clogged passages.
Electro-Mechanical or Electric EGR Valves • Linear • Digital
information available, check for the following
Comprehensive Technical Notes
conditions before
on EGR Valves are available from
replacing the EGR valve.
Delphi on request.
• Stepper Motor
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
7
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
Richard Barnett
to face each other down with convenience
this segment. Both air conditioning and
and comfort fittings. American businessmen
climate control require regular checks and
didn’t want to be getting hot and sweaty as
re-gassing, and sometimes repairs.
they drove from Los Angeles to Las Vegas, In the past two decades air-conditioning has gone from a luxury high-cost option to a must-have for all modern motorists. Once
fitted
only
in
luxury
saloons,
technology has managed to shrink the size of an air conditioning system so it can
or around New York, and car makers like
From July 2010 all automotive technicians
Cadillac rose to the challenge. But they in
who work on air conditioning systems must
turn were developing a product first seen
have a refrigerant gas handling qualification
some time before – American top peoples’
approved by DEFRA.
car maker Packard fitted an air conditioning unit in 1939.
be fitted in pint-sized, sub-1000cc cars.
8
In the UK it’s true most drivers understand the benefit of air conditioning – in the
Today almost every new car comes with air
summer. But many fail to realize it’s equally
Air conditioning’s automotive rise was during
conditioning, and that in turn means there
useful in the winter, keeping windows clear
the 1950s, when American car makers tried
are plenty of earning opportunities from
with its de-misting properties.
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
AIR CONDITIONING
THE CHILL FACTOR
Helping your car keep extremely cool this summer
But like many parts of a car, air conditioning
conditioning system, but the latest equipment
needs regular servicing – re-gassing is
is extremely easy to use and requires very
required at certain intervals to maintain
little input from a technician. With re-gassing
an
it’s usually a case of ‘plug and play’, allowing
air
conditioning
system’s
properties,
but pumps and condensers can fail over
the technician to get on with other jobs.
time, and will require replacing. Some figures suggest more than 10 million vehicles fitted with air conditioning will need servicing this year, which means further revenue-generating potential for any switched-on workshop. Although most motorists will think about having their car’s air conditioning checked and possibly repaired during the spring and summer, there are all-year-round earning opportunities from air conditioning. And as service intervals are further extended and components become increasingly reliable,
“As we move into warmer weather it makes
“There’s no denying the importance of air conditioning as an income stream…”
sense that drivers start to think about the
There’s no denying the importance of air
performance of their vehicle’s air-conditioning
conditioning as an income stream generator,
system and as such, this does result in the
and one that can bring in extra revenue all-year
creation of some seasonal work for garages.
round. However, it’s important that workshop
A lot of garages use this as an opportunity to
staff talk to motorists, and explaining the role
promote their services to the public at a time
of using a car’s air conditioning throughout
when they are most receptive or engaged
the year. Guiding drivers through that will
with the idea of getting their air-conditioning
not only benefit them, it will also mean fewer
serviced,” says Bosch training manager
customer queries when they’re presented
Grant Taylor-Smith.
with the car’s service bill.
workshops need to look at other parts of a car to find a way of making more money.
Taylor-Smith
also
says
air
conditioning
offers a first-rate revenue stream – as long
“…there are allyear-round earning opportunities from air conditioning.”
as workshops have the correct diagnostic equipment: “The majority of new cars these days are fitted with air-conditioning systems and this means that air-conditioning servicing and repair work can potentially be big business for garages that choose to offer this service,” he says. “As always, it’s important that garages have the right diagnostic
Fortunately, with plenty of air conditioning
equipment in order to carry out this work but
diagnostic equipment available, workshops
this also needs to be accompanied with the
are
revenue
technical capability; therefore attendance on
stream. In the past it was a case of calling
an air-conditioning specific training course
a mobile technician to re-gas and repair an air
is required.”
being
offered
a
first-rate
Help is at hand with Bosch’s diagnostic equipment
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
9
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
AIR CONDITIONING
TRAINING
Getting up to scratch with air conditioning The changes to handling laws mean that
Get the
from next year only appropriately-trained
DEFRA
technicians, that is, those who have been
approved air co certificate fo n r
2010
on an ATA course, will be able to handle air conditioning gases. “But that compliance is like the laws covering waste oil: the profit is clear, and it shouldn’t mean a return
Call the UK 0870 242 PA on 427 for advice 8
to workshops using the man in a van,” Kelly says. But as Bosch’s Taylor-Smith explains, having the equipment is one thing, but being able to operate it efficiently and within the dictates of green-driven legislation makes training more of a ‘must-have’ than a ‘nice-to-have.’ He says: “As always, it’s important that garages have the right diagnostic equipment in order to carry out this work but this also needs to
IN BRIEF:
be accompanied with the technical capability; therefore attendance on an air conditioning
• Air conditioning isn’t a ‘fit and forget’ option
specific training course is required. “Air conditioning training courses are available
• There’s more to it than re-gassing • Impending legislation means training becomes more important • Opportunity to take on (and beat) "Fast-Fits"
However, training’s not just about getting to
through Bosch and are currently being
grips with the latest diagnostic equipment
updated to meet the latest in EU standards,
– it’s also about health and safety, as Bosch
and we have also recently launched our latest
training manager Grant Taylor-Smith explains:
technology in air conditioning diagnostic
“The majority of new cars these days are
machines the ACS 600 and ACS 650. Both
fitted with air conditioning systems, and this
of these offerings ensure we are providing
means that air conditioning servicing and
garages with the right tools and knowledge to
repair work can potentially be big business
break into this potentially lucrative market.”
for garages that choose to offer this service,” he says. “However, any work carried out on
Kevin Kelly points out that while legislation
Air conditioning offers a superb all-year
automotive air conditioning units has to meet
changes will have forced many workshop
round earner for workshops, but drivers’
the stringent standards specified by EU law.”
owners’ hands when it comes to training, the
attention
always
turns
to
it
march of technology also means a training
during Kevin Kelly, Delphi businessline manager for
course is a wise investment. “The biggest
service operations, says there has been
change is with compressors, which are more
Any aircon work requires some form of
a rapid take-up in air conditioning courses in
efficient than their predecessors. It’s useful
diagnostic equipment, but that equipment can
the last two months, with 200 technicians
for those businesses that want to keep ahead
only perform to the standard of a technician’s
receiving training. “The number of cars
of the competition: air conditioning systems
competence, and that in turn means training
fitted with air conditioning that are falling
need proper maintenance – after all, if a
can be highly beneficial. Air conditioning
out of the main dealer network is increasing,
car’s engine is losing oil you don’t merely keep
diagnostic suppliers usually offer training,
but we’ve also had a good spring and there’s
topping it up,” Kelly says. “We’re working
and taking training can pay dividends when
the
well with our factor partners to deliver the
it comes to a workshop’s bottom line.
in next year,” he says.
the summer.
10
Summer 2009
impending
legislation,
which
comes
message to workshops.”
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s technology today. ign d e v Impro Inc re Al
t under all d rivi ased power outpu
Inc re live re
a se d
acceleratio n
FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278
nce
DENSO: Working to achieve world-class environmental efficiency.
eter d ia m est ly 0.4mm ! all – on e
ma or
pe d by t rf he wor l d’ centre elec s sm tro d
ng
co
ns itio nd
l
de
aving; less no uel s f ise % 5 ; n itio
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
AIR CONDITIONING
WITH SUPERCOOL
Keeping SUPERCOOL this summer
are products that not only benefit the vehicle
staff from Allparts, Camberley Auto Factors,
system’s life and efficiency, but also provide
SC Motor Factors, CES and Dingbro, as well
a major profit opportunity to the workshop.
as their customers.
The nine UK Parts Alliance members
In late March a series of free product
make up one of the largest providers
appreciation and training sessions were
“Our aim is to provide
of
UKPA
the
organised for sales staff and customer
UK independent garage trade: With a
air-conditioning
products
technicians at the Allparts training and
comprehensive
OE-quality
conference centre in Hayes, Middlesex;
replacement parts, refrigerant handling
the CES UK Automotive Training Centre in
equipment, specialist tools, consumable
Chester; and at the headquarters of Dingbro
service product, refrigerant gas, training
in Aberdeen.
full support to our customers with air conditioning service and repair”
Phil Eggen, the vice president of SUPERCOOL,
CES (UK) Ltd ran their first aircon evening
travelled from his Florida base to deliver a
at their Automotive Training Centre, based at
As the main importer and distributor in
series of sessions of service product training
their head office. This event took a similar
the UK of the highly-regarded SUPERCOOL
in conjunction with members of the Delphi,
format to the Allparts version, with Phil
chemical and consumable product range,
Allparts and CES technical training teams.
Eggen and SUPERCOOL taking centre stage.
UKPA members are able to provide their
The sessions were designed to provide
After such a successful evening, the format
customers with world-leading products direct
additional knowledge on this product sector
was modified to include the “complete aircon
from the manufacturer in the USA. These
and contained a mixed audience of sales
package” and rolled out to two key regional
package
of
to
solutions, not to mention experience, the UKPA has got the lot!
12
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
AIR CONDITIONING
WITH SUPERCOOL
sites CES promoting their component and
we had not anticipated the benefit of using
For more information about the SUPERCOOL
equipment range as well as their DEFRA
SUPERCOOL products both for preventative
product range, air conditioning service and
approved
to
maintenance and to speed the process of
diagnostic training or how to take advantage
provide full support to our customers with air
the job. We pride ourselves on giving our
of ATA Refrigerant Gas Handling accreditation,
conditioning service and repair”, stated Steve
customers the very best of service and these
please see the distributor contact list below
McCann, CES Trading Director. “Some of our
products will definitely support that, as well
or call the UKPA contact line on 0870 242
customers already offer aircon servicing and
as bringing our business additional efficiency
4278 and ask to be connected to your local
we are actively encouraging other customers
and thus profit.”
distributor member
assessments.
“Our
aim
is
to join this profitable revenue stream and get ahead of the competition with DEFRA approved
training
for
2010
onwards,”
confirmed Steve. Laurie
Derx,
Allparts
Customer
Service
Manager said: “Air conditioning service is a relatively new and rapidly growing area of business for independent workshops, and is
“Air conditioning service is a relatively new and rapidly growing area of business…”
far more than just ‘re-gassing the system’: we feel it is important that we provide both
The seminars also covered technical training
our own customer service staff as well as our
for air-con technicians and the forthcoming
customers’ technicians with the knowledge
DEFRA refrigerant handling accreditation.
they need to develop this profitable new area
By July 2010 all automotive technicians who
of their business.”
work on air conditioning systems must have
A training session in progress at the CES training centre
achieved, as a minimum requirement, a The product appreciation training covered the
refrigerant gas handling qualification approved
exciting range of SUPERCOOL consumable
by DEFRA. UKPA members have organised
and air-con repair products, and linked them
Delphi-backed facilities to train and assess
into the broader aspect of the ‘Aircon Service’
technicians, resulting in a DEFRA approved ATA.
as a whole. CES (UK) Ltd are able to run these DEFRA “We
found
that
attending
training
approved assessments at their own training
seminar opened our eyes to the bigger
centre, and demand so far has been very
picture of providing a complete package
high. This centre was opened by rallying
of air conditioning service,” said Shane
ace Paddy Hopkirk, and after much acclaim
Ferguson,
Wycombe’s
has now been extended to include a new
Coles and Blackwell. “Our technicians have
training suite. Log onto www.cesuk.com for
all received professional air-con training but
more details.
manager
of
High
this
• Allparts Technical Centre 01494 470018 www.allpartsatc.co.uk • CAFTEC (Camberley Auto Factors) 01252 518536 • Central Auto Supplies 01933 226688 • CES (UK) Ltd Technical Sales 01244 391551 DEFRA approved ATA assessments 01244 391466 • Dingbro Ltd 01224 682000 • Fleet Factors 01642 770660 • GMF Motor Factors Ltd 0845 362 3222 • Mill Autoquip 01726 73063 • SC Motor Factors 020 8308 8164
Allparts training and conference centre in Hayes, Middlesex
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
13
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
AIR CONDITIONING
WITH TEXA/BOSCH
P…P…P Pick up an air conditioning system!
While plenty of workshops have woken up
the right equipment to perform the regular
to the value of offering air conditioning
maintenance of these systems, and to be
service and repairs, others might still be
able to recover and recharge the refrigerant
SIX STEPS
considering taking the plunge. But whether
from these systems where they need to
1 The equipment is connected
they’re buying equipment for the first time
be dismantled during other maintenance
to the car’s air conditioning
or updating what they’ve already got,
operations,” Texa says.
system
it can be difficult to make a choice. The Texa air conditioning diagnostics range Recently, temptingly low-priced equipment has made some inroads into workshops, but many industry pundits are suggesting such purchases are a case of ‘buy in haste, repent at leisure.’ With little technical and spares support these cheap products can create a lot of hassle, with workshops missing out on work as machines lie idle, unable to be repaired because of a lack of spares.
2 The technician selects the correct volume of refrigerant
makes any job simpler and reduces time taken, while also recovering, storing and
3 The equipment removes any
recharging refrigerant when needed. Just
moisture from the system
six steps are needed to service a car’s air
4 Lubricating oil and UV tracer
conditioning system once it’s connected up (see box on the right). “With the range of KONFORT machines from
is added to the system 5 Refrigerant is added 6 The technician runs the air
Texa, the whole procedure has been simplified
conditioning system to ensure
by the use of simple step-by-step instructions,
it is working correctly
and the inclusion of a comprehensive vehicle Well-established diagnostics suppliers such as
Bosch
and
Texa
offer
database,” the company says. including refrigerant extraction and recycling,
high-quality
equipment that’s properly supported, which
Bosch has introduced its new ACS600/650
used
in turn gives workshops confidence to offer
service unit. Both units are fully automatic
testing, fresh oil and UV additive injection,
an air conditioning service.
and don’t require manual shut-off valves.
as well as precise refrigerant recharging.
“Once the unit is connected to the vehicle’s
A detailed vehicle database is integrated into
“From a workshop perspective there is now
air conditioning unit, every step of the service
the units for accurate vehicle identification,”
a new opportunity to equip themselves with
is fully automated from start to finish,
Bosch says.
14
Summer 2009
oil
drainage,
evacuation
and
leak
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
CONGRATULATIONS
UKPA BIRTHDAY
HAPPY BIRTHDAY TO US! The UKPA celebrate their 10th year The
celebrates
have created a unique electronic cataloguing
Today’s busy workshop needs access to
10 years as a business group whose
UK
Parts
Alliance
system that is continually updated, run
these services but there are also many
members together have delivered nigh
their fleets with the latest innovations in
other areas of their business that the UK
on 300 years service to the automotive
logistical support and hold technical events
Parts Alliance is uniquely positioned to
aftermarket.
to support
their customer’s
help: Health & Safety, legal services, good
knowledge
of technological
business practice, access to technical
The group was formed back in 1999 under the leadership of Steve Fulford, then Managing Director of Allparts Automotive. Steve has managed the UK Parts Alliance in partnership with 9 of Britain’s leading automotive distributors: Dingbro in Scotland, Fleet Factors in the North of England, CES (UK) in the North West, Central Auto Supplies in the Midlands, GMF in South Wales and Gloucestershire, Allparts and Camberley Auto Factors in South, SC Motor Factors in the South East and Mill Auto Supplies in the South West. Together this impressive group operate to
their
mission
of
“Local
service,
national strength.” This is reflected in their statistics: £300m annual sales, 135 locations, 5,000 employees, 1,500 delivery vehicles, over £75m stock. As a
information,
Camberley s Auto Factor rvice 45 years se s lie pp Su Central Auto e ic rv se s 42 year p Mill AutoQui rvice se s ar ye 38 Dingbro rvice 36 years se motive Allparts Auto e rvic se s ar ye 35 ited CES UK Lim rvice se s ar 25 ye
general
business services.
The partnership between distributor and the workshop has become increasingly important when faced with the challenges of the credit crisis, block exemption, green
technology
and
the
recently
introduced car scrappage scheme.
The UK Parts Alliance have fought hard on behalf of their workshops to produce initiatives that maximise service and repair opportunities and secure access to technical and support knowledge,
s Fleet Factor rvice se s ar ye 24 Factors GMF Motor rvice 20 years se
premium brand supplier partners.
by working hand in hand with their
The group is also proud to congratulate its individual members who have some very significant anniversaries
developments in their ever
commitment to the service and support of
expanding parts portfolio.
their customers is impossible to surpass.
many ATA accredited training courses. All
They also run
of which supports the business development Over these 10 years, the UK Parts Alliance
and
ctors SC Motor Fa e ic rv se s ar 25 ye
group that is managed on a daily basis by the owners of each business, their
marketing
of their workshop customers.
in 2009. These key players in our industry have shown resilience through all types of economic trend, proving the strength and success of their own businesses and demonstrating continuous support for their
has built many customer support services
customers throughout almost 300 years
around the distribution of car parts,
of combined service to the automotive
consumables, tools and equipment. They
aftermarket.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
15
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
CELEBRITY CHAT
WITH RICKY TOMLINSON
Getting to know you! Ricky Tomlinson talks exclusively to Automotivation about the real people behind the workshop counter the
I reckon they try ironing out the personalities
public – either on stage or
of the service receptionists at a main
from behind the counter at
dealer – there’s no opportunity for a laugh,
a garage – people remember
a joke, or a bit of banter: you’re just another
When
you’re
facing
character.
faceless character handing over their bit of
I see plenty of real characters, as well
plastic to pay for an overpriced few tasks
as ‘characters’ (if you get my drift) as
carried out on your motor.
someone
with
a
bit
of
I travel up and down the country. Now, on the other hand, an independent In my last piece I talked about how an
garage’s manager and technicians aren’t
independent garage (like Royle Motors,
as likely to be like that. Of course there
which I own with business partner Harry
are a few miserable buggers about, but on
Walsh) can be every bit as good as a main
the whole they’re a decent bunch of hard-
dealer, but cheaper too. And, on top of that,
working blokes doing their bit to keep a
customers are far more likely to be dealing
motorist’s bills down, and make a living at
with a real person at an independent.
the same time. And when it seems every member of the House of Commons has their nose in the trough, it’s reassuring to see there are people out there trying to look after their customers. For people like Harry it’s not just about working on a customer’s car: there’s all the environmental and employment laws to cope with, not to mention the evil spectre of Health and Safety legislation too. It’s a tough task, and sometimes you’ve got to wonder why garage owners put up with it. But the strength of character that keeps a workshop owner going is also the strength behind the decent bloke drivers talk to every time they drop their car off.
16
Summer 2009
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TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
MOTORBIKES
WE’VE GOT IT COVERED
Get on yer bike… we’ve got it covered
There’s an Extensive range of motorcycle parts available through the UKPA
Rising fuel costs and a pretty ropey public
traditional two-stroke single cylinders up to
have fitted 150 different engine types, but
transport system in many areas makes
multi-cylindered
screamers,
now we’re seeing on the Yamaha R1 for
owning a motorcycle or scooter a pretty
which use plugs that owe more to Formula
example, a spark plug specific to that bike’s
tempting
One technology than that in current cars.
engine,” Tim Howes says.
wheeler sales have continued to rise over
“The NGK motorcycle spark plug offering
Meanwhile Yuasa’s range of motorcycle
the past few years.
covers a whole range of technology, including
batteries offers extensive coverage, from
the latest high-powered, low emission engines,
scooters up to high-speed superbikes. Various
parc
which require a double electrode plug,” says
battery types are available – Maintenance
means there’s a greater demand for service
NGK technical services manager Tim Howes.
Free High Performance; Maintenance Free
components: two major suppliers to UKPA are
“Other
VRLA; YuMicron CX; and, YUMicron.
NGK and Yuasa, who both offer an extensive
and Moto Guzzis, use a twin-spark set-up,
range of motorcycle-only replacement parts.
where there are two plugs per cylinder, but
Maintenance Free batteries have the features
of different sizes.”
of a standard maintenance free unit, but
proposition.
Cheap
to
buy,
high-powered
cheap to run and extremely reliable, two-
And
that
expanding
two-wheeler
engines,
including
some
Hondas
with up to 30 percent more cranking amps.
So it’s worth looking at, and seriously considering, ‘bikes as an extra revenue
Other engines use two plugs of different
Maintenance Free VRLA types feature a spill-
stream. Through UKPA members you’ll be
heat ranges per cylinder – one combination
proof design and a longer life – up to three
able to source OE-specification service parts
is a double platinum plug and a standard
times longer than conventional batteries.
quickly and at competitive prices. And with
nickel type, the double platinum plug having
that ever-expanding motorcycle parc, profit
a longer life (and usually being more difficult
YuMicron CX is the first motorcycle battery
potential is definitely there!
to get to).
to use lead-calcium technology and has a high cranking power for bigger engines,
Motorcycle spark plugs are different from
More motorcycle plugs are being offered as
while YuMicron offers up to 30 percent more
those used in cars – they have to suit a
‘bike engines are becoming, like cars, more
power than conventional batteries, as well
wide range of engine types, ranging from
plug-specific. “Until recently one plug might
as vibration resistance.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
17
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
THE DANGERS OF DIY
FROM AUTODATA
Clowning around the dangers of the DIYer!
IN BRIEF: • DIY’ers still out there
Tony
of
Swiatek says it’s not just a case of having the
• Can bring you plenty of trouble!
Autodata, says while some car owners go
right tools to do a job, it’s having the correct
• Rectifying their efforts can be interesting and challenging…
the DIY route with the best intentions, it’s
technical information. Without that, a job that
not always a good idea to do so. “While
was done to save a few pounds could end up
Autodata understands many enthusiasts
being much more expensive. “In the worst
in the UK enjoy repairing and maintaining
case, potentially dangerous mistakes could
their vehicles, we would always encourage
be made, and this is easy to do, particularly if
individuals to take their vehicle to a trusted
all the necessary tools and vehicle information
workshop
isn’t to hand,” he says. “Even professional
It’s a fact of life that there are many car owners whose confidence far outstrips their skills. Even without a workshop manual they feel they can tackle most jobs on their car because a mate down the pub told them it was easy – but the results can be far from satisfactory, and while sometimes they might just end up causing a car to run roughly, in some instances that DIYing can be
a
Swiatek,
in
professional
the
managing
first
workshop
director
instance,
where
technician
can
undertake any necessary work,” he says.
mechanics need the latest information at their disposal to guard against mistakes. A seemingly simple task such as tightening
“…it can be a false economy attempting to do some jobs yourself”
the wheel nuts to the correct torque setting can impact on a car’s safety. Manufacturers are frequently amending such information.
downright dangerous. “We often hear reports from workshops
“Whilst we understand that, in these trying
And in many instances it’s down to the
we supply concerning DIY maintenance;
economic times, motorists are keen to
workshop to put that car right. But it’s not
unfortunately, good intentions don’t always
cut costs where possible, unless you have
just rectifying fair wear-and-tear that occurs
translate into a job well done and attempts
access to exactly the right information, it can
between services, it’s putting right the bodges
at fixing a vehicle often mean more hassle in
be a false economy attempting to do some
the incompetent DIYer has caused.
the long run.”
jobs yourself.”
18
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Exhausts that cover the nation
No one single range of exhausts and cats is good enough to cover the demands of the UK car parc We guarantee to offer you:-
– – – –
Availability Range Choice Knowledge
For any requirement on exhaust and cats contact the UK Parts Alliance:
Unit 4, Rabone Park, Rabone Lane, Smethwick, West Midlands B66 2NN Tel: 0121 565 6100 Fax: 0121 565 6101 Email: enquiries@ukpa.net Website: www.ukpa.net
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
A DAY IN THE LIFE
OF A PARTS ADVISOR
Parts, glorious parts! GMF parts advisor Pino D’Angeli talks to Automotivation about his love of the job GMF’s Llanelli branch has been running
to be on site
for 12 years, and it’s based on an
by 7.15/7.30am to
industrial estate on the edge of the
catch up with paperwork and deal
town, close to a major shopping area.
with any returns brought back the day before. Besides which, he doesn’t like being late: “The phones
Parts advisor Pino D’Angeli has worked for GMF for seven years and last year he moved from the Neath branch to Llanelli. With 11 staff and six vans supplying around 300 workshops, life’s busy behind the counter, and the wheel.
can start ringing by 7.45 because some workshop staff know we’re already here, but getting in early means we’re ready to deal with the calls as soon as they start coming in,” Pino says. “By 8.30am we’re ready for the day.”
Before joining GMF Pino spent four years with a national factor chain and also spent
One
five years at a franchised BMW dealership.
runs is down along the coast as far as
“I like cars, and it’s always interesting
Haverfordwest
when garage technicians call and tell me
It’s done twice a day, at 10am and 2pm, and
what parts they need for a car they’re
it’s vitally important the right parts are on
working on,” Pino says. “If I’ve got the time
board. By clearing the paperwork before the
I like to know what the symptoms are,
phones start humming, Pino can make sure
Around 5pm Pino starts going through
so I’ll talk to them to find out how they’ve
the right stock is loaded on the delivery van.
the credits, which are collected the same
diagnosed the fault. Working on newer cars
“We’ve got some very loyal customers on that
evening. “We’ll usually work through lunch
can be interesting, as well as confusing
run“ he says. Llanelli also operates a shorter
too, but if there’s time we’ll pop out for
and frustrating!”
but more frequent run up to Ammanford,
a sandwich. On Saturdays we’ll meet for
leaving at 9am, 11am, 1pm and 3pm.
breakfast before starting, and after a busy
of
the
Llanelli and
takes
branch’s three
hours.
The Llanelli branch’s opening hours are
call in and pick up the parts they want. “If we get a call late in the day the drivers might drop the parts off on their way home – they’ll often do that on Saturdays as well,” Pino says.
week it’s a great way of finishing off. There’s
8.30am to 5.30pm Monday to Friday, and
The phones continue ringing throughout the
a great team working here and everyone
8.30am to 1pm on Saturdays. Pino likes
day, but there are plenty of customers who
gets on well.”
20
Summer 2009
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£1,349 +VAT
£439 +VAT
£289
£159
+VAT
+VAT
Allparts Automotive Ltd Mickfield Road, High Wycombe Buckinghamshire Unit 4, Rabone Park, Rabone Lane, Smethwick, HP13 7EJWest Midlands B66 2NN Tel: 0870 242 4278 01494 470000 Email: enquiries@ukpa.net Website: www.ukpa.net sales@allpartsautomotive.co.uk
Central Auto Supplies
Camberley Auto Factors CES UK Limited
Mill AutoQuip SC Motor Factors Dingbro Fleet Factors Allparts Automotive GMF Motor Factors
• O • FI O R IL R • FI IL RO FI PR • P • PR • PR PRO ROF ROF FILE FILE ILE E • E • P • P PRO PRO O P P • E P E O ROF FIL FIL • ILE IFROM E • LE • FTODAY! O TRADE FIL OFIL ILE LE • LE • • PR • PR TOMORROW’S LE IUKPA NEWS, P O L O R O F I • F I R F P E R F R O FI LE PR • P • P PRO PRO ROF OFIL FILE FILE LE • E • E • P • PR PRO PRO OFI E • • R IL R • • FI IL PR IL E RO RO •P ILE OF ROF FILE FILE ILE E • P • P • P PRO ROF ROF OFIL FILE FILE LE • E • P E R P • P • P PRO PRO ROF OFIL FILE FILE LE • E • E • P • PR PRO PRO OFI OFIL FIL E O I R P E O L • • O R L I F OFIL PROFILE: PR • PR ROF FI OFIL ILE LE • LE • • P • PR PR ROF FACTOR LE ILE ILFLEET E • E • PFACTORS I O • F P I R • F I R F PR PRO ROF ROF FILE FILE ILE E • P • P • P PRO RO ROF OFIL FILE FILE LE • E • P E P PR P P • • LE E • RO RO ROF FIL IL RO RO OFI FIL M O T I VAT I O N
customer service we were looking at a 24/7 approach, and we carried exchange truck and trailer brake shoes, which are now common place, but which were revolutionary back in the late ‘70s,” he says. “Commitment and loyalty to suppliers, customers and staff has always been a key aspect of our approach, and this has enabled many long-lasting and robust relationships to strengthen our position in the market.” Mike Hunter’s approach to business has not been to do a job merely to make a living, but to enjoy what he does – which has long-term benefits for the company and all the staff: “I wanted to run a business rather than the business be an income provider, and that has encouraged inward investment over the years, as well as enabling imaginative and committed staff to develop their careers
IN BRIEF:
and meet their own expectations,” he says. “We have many people in the business who
• New UKPA factor group
“We now have an annual turnover of
started their working life with Fleet Factors
• Founded in 1975 by Mike Hunter
around £30m, and that’s because we
and they are now important to the current
• Annual turnover of £30million
don’t just offer hard parts, but paint
performance and future of the business.”
and IT programmes as well,” says Joe
• Covering the North of England and into Southern Scotland
Hunter. “We’re still a strong family business but we’re good because of the people working for us. It’s true to say they are our biggest asset.”
With a far-reaching expertise in the CV sector, coupled with an increasing involvement in car parts, Fleet Factors
As part of UKPA, Fleet Factors strengthens
brings added strength to the UKPA
coverage in the North, but alongside that has
the
investment
commitment,
along
Founded in late 1975, Fleet Factors originally
with technical knowledge, that puts UKPA
operated from a single-branch in Teeside,
workshop customers ahead of their rivals.
on the North East coast. With many large
“They
businesses operating fleets of HGV’s based
supporting workshops: Fleet’s staff-implanting
nearby, Fleet, which was founded by Mike
helps workshops cope with the increase in
Hunter, was in a strong position. In 1985
trade that we’re seeing all across the country,
he opened a branch in Sunderland, and five
and that customer support is invaluable.
years later one in Leeds, strengthening its
Fleet Factors has a strong positive reputation,
presence in the north of England.
and one that’s well-deserved. They’re investing
aren’t
just
selling
parts,
they’re
heavily in car parts and their commitment to “Fleet Factors brings outstanding benefits to
the trade is strong.”
Mike Hunter on Fleet Factors’ customer perception “I suspect we are taken for granted because we need to be seamless in their workplace. Where we have Stores Management sites and we interface directly with the customers’ operation, from workshop staff to IT and management, we try hard to anticipate the customers’ needs and because we have Fleet IT (our in-house computer software business) we effectively become an extension of the customer’s business.
the UKPA – not just with its CV expertise, but with its support to workshop customers,”
Fleet’s founder, Mike Hunter, was working
a
the
for Cape Industries, and the philosophy he
commitment to increasing car-related stock,
brought to Fleet Factors still applies. As
Fleet Factors is able to comfortably supply
he explains: “The philosophy from the start
independent and national accounts.”
was to make it simple, but innovative. With
22
UKPA
spokesman
Summer 2009
says.
“With
“Quality, Service, Value are three headings we used to assist our focus, and then Marks and Sparks started to use it! It still holds strong almost 30 years later.”
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
IL P E O
E F P
FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
GREAT DAYS OUT
CHOLMONDLEY PAGEANT OF POWER
Pageant of Power CES celebrate their 25th anniversary at this popular event
SHOW DATES h 18th & 19t July 2009 tails For more dete see websi below
Dubbed ‘The Goodwood of the North” the
“The Pageant of Power is right in the middle
“The action was so spectacular, at times it
Cholmondley Pageant of Power, which is
of the CES (UK) branch network, so it is a
was difficult to know where to look. This year,
being held for the second time, is proving
perfect event for us to support. We went
Bugatti is the chosen theme, owing to the
a major success with car enthusiasts
along last year and were very impressed
historic connections with the marque and
across the UK.
with the cars on the track and in the
the Cholmondley family. The Fifth Marquess
paddock. The powerboat racing was pretty
and Marchioness were friends with Ettore
But it’s not just cars – bikes, powerboats and
exciting too. There was even a fun fair and
Bugatti between the wars and shared a
helicopters are also part of this high-octane
pretty good shopping. So, we think it will
love of horses as well - the familiar Bugatti
landmark event, which has Bugatti as its
be much more than the ‘Goodwood of the
radiator is a horseshoe after all,” says event
chosen theme this year. The Cholmondley
North’ as some have called it. The dancing
director James Hall.
family, in whose Cheshire Castle grounds
JCB’s will be a sight to behold! We have
the event is held, has pre-war links with
16 branches and our 420 staff, along with
the prestige French car maker’s founder
their families, are all keen to be involved and
Ettore Bugatti, and several examples of the
go along. We’ve got a trade stand where
luscious French sports car will be on show.
our customers can come and check us out and say hello.”
And among those exciting machines UKPA member CES is entertaining its staff and
Local car maker Bentley is promising
their families as part of the factor’s 25th
a mammoth display of its cars, from the
birthday celebrations. With the Pageant
highly-regarded pre-war models through to
of Power on the CES doorstep, plenty
the Speed 8 which won the 2003 Le Mans
of celebrations are planned.
24 Hours.
24
Summer 2009
More information from www.pageantofpower.com or telephone 01829 772433 Ticket details: Paddock Tickets: £25 access all areas Park Tickets: £15 adult – access to the general park area – excludes the paddock area which includes the start, car and bike pits Child: £5 (ages 4-15)
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TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
STATISTICS
TOP TEN BREAKDOWNS
Getting the lowdown on breakdowns We all know that cars are becoming more reliable than ever before – extended service intervals mean workshops simply don’t see cars with the frequency they used to.
And at the same time components are lasting longer: it’s not uncommon for a clutch to easily last longer than 100,000 miles, and exhaust systems have a lifespan that wouldn’t have been thought possible a decade ago.
“There’s very little the motorist can do under the bonnet these days, other than regular checks…”
AA
call-outs 1. Batteries (one in seven breakdowns, or more than 400,000 per year)
2. Tyres – generally worn or punctured (one in 10 breakdowns, or more than 280,000 per year) 3. Keys – locked in car, broken or lost (three percent of breakdowns, or nearly 90,000 per year)
4. Engines – mainly serious faults 5. Spark plugs – usually flooded 6. Alternators – usually broken 7. Starter motors – usually wiring faults 8. Head gaskets 9. Clutches 10. Immobilisers
Most breakdowns are down to driver neglect
Having said that, breakdowns still occur, but the fault is usually through driver neglect rather than a component wearing out or breaking. Figures from leading breakdown organisation the AA make for interesting reading, and its Top ten throws up some parts that might not be regarded as troublesome. It’s worth comparing the Top Six from another breakdown organization, Green Flag. “Cooling problems are lower down the list because there’s no need to top up coolant, but we find people might be topping up with water during the summer, and then during the first cold snap an 1. Non-starts engine will seize,” an AA – including flat batteries spokesman says. “There’s 2. Accidents very little the motorist 3. Problems with tyres can do under the – such as punctures bonnet these 4. Locking keys in the car days, other than 5. Running out of fuel regular checks, but more than half the breakdowns we attend could be prevented
Green Flag call-outs
by regular servicing and checks.”
26
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
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FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278
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TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
A BREATH OF FRESH AIR
WITH MANN & HUMMELL
A breath of fresh air With today’s reduced fitting times the cabin filter can provide a first-rate revenue stream
IN BRIEF: • The average garage sees at least 12 cars a week fitted with cabin filters • With average profit of £5 per cabin filter, that equals annual profit of £3,200
More than a decade after they were
didn’t have its cabin filters changed: “Probably
introduced,
an
around 70 percent didn’t ever have the cabin
extra income stream for independent
cabin
filters
offer
filter changed – it was the same with the
workshops, and fitting times have greatly
early Mondeo, where the filters, which were
shortened. On earlier models changing
mounted under the windscreen scuttle, would
a filter could be complex and time
get soaked.”
consuming, but times have changed – and for the better….
Since they were introduced in the early-
“It’s a fallacy to say cabin filters can’t be found…”
1990s cabin filters have been well-received
Figures from Mann Filters suggest the
by motorists and their passengers. While
average replacement time is just 16.6
they were originally designed to trap
minutes, the shortest time being 11.4
Times have changed and today there’s
contaminants like pollen and soot, their
minutes and the longest 25.2 minutes.
a fantastic opportunity to be made from
more sophisticated design means they
Such times dispel the myths still floating
cabin filters. The Mann cabin filter catalogue
can now prevent gases and odours getting
around workshops that cabin filter changing
explains where the filter is located, as well as
into the passenger compartment.
is a prohibitively long job.
the time taken to do the job. “We need to get information to the technician, because if they
But like air and oil filters, cabin filters require
With replacement times getting shorter
think the job takes a long time they might be
regular changing – some suppliers suggest
(thanks to better car design) cabin filters offer
turning work away.”
every 12,000 miles or so. Over time, as they
a first-rate revenue stream for workshops,
trap pollutants, they become less effective,
and one that can generate regular work, as
And as Ken Read says, extended service
and
with
Mann Filters product and marketing manager
periods
a challenge: to persuade motorists the cabin
Ken Read explains: “It’s a fallacy to say cabin
opportunities to work on a car. “In the recent
filter needs changing. A major selling point
filters can’t be found – fitting times have been
past a car would need around 23 oil filters
is the safety aspect – one supplier says
coming down over the last 10 years and
over 100,000 miles, but that’s now down to
a sneezing fit “could have a motorist driving
they’ll continue to come down.”
that
presents
the
workshop
mean
workshops
have
fewer
just five. However, cabin filters need changing once every 12 months or every 12,000
blind for 25 metres”, and that pollutant levels “inside a car can be up to six times higher
Read points to the Peugeot 405 being a
miles, so sales per unit should be greater
than at the roadside.”
perfect example of a car that in many cases
than for oil filters.”
28
Summer 2009
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
G O O D
E X P E R I E N C E
All you need from a single source: Elring provides complete gasket sets, individual gaskets and accessories for passenger cars and commercial vehicles for professional engine repairing. Of course in original Elring quality – from ElringKlinger, one of the world’s leading development partner and series supplier for the automotive industry. By maintaining a strong presence in more than 140 countries, the Elring service team ensures quick availability of the entire Elring product range. FOR MORE DETAILS CONTACT UKPA www.elring.de CALL: 0870 242 4278
THERE‘S NO MISTAKING THE ORIGINAL!
FOR MORE DETAILS CONTACT UKPA
CALL: 0870 242 4278 www.ms-motor-service.com
ORIGINAL SPARE PARTS
for Emission Control Air Supply Fuel Supply Vacuum Generation
• I R E O I • • FI O L R IL R • FIL FILE ILE • LE • • P • PR • PR ROF ROF OFI FILE ILE ILE E • P • P • PR PRO ROF I R F P E P E F P • IL FIL ILE IFROM RO ROF ROF OFIL FILE FILE LE • E • P E • P PRO PROTOMORROW’S RO ROFTRADE E • LE • FTODAY! LE IUKPA NEWS, P O L P • O I P O L • F O L I R I R • E • LE • • P • PR • PR ROF ROF OFI FILE ILE ILE E • P • P • PR PRO ROF ROF FILE P F O P E P • E FI LE IL RO PR E OF LE •P RO ROFI OFIL OFIL ILE LE • LE • • PR • PR PRO ROF OFI OFIL FILE ILE • ILE • • P • PR I E R • F I R F P • P • PR • PR PRO ROF ROF FILE FILE ILE E • E • P • P PRO PRO ROF OFIL FILE FILE F O L P E P • E O I P E O L • F PR PROTSG E LE • E •PROFILE: FIL OFIL ILE LE • LE • • PR • PR PRO ROF OFI OFILCUSTOMER L PR PRO • I • L I • F I I E R • F I R F P E PR PRO ROF ROF FIL FILE ILE E • • P • P PRO PRO ROF OFIL FILE FILE LE • E • E P PR P P L • • LE E • RO RO ROF FIL I RO RO OFI FIL M O T I VAT I O N
Streets ahead service from Alliance Autocentre’s TSG garage From the outside TSG’s premises looks pretty
their car here is interested in their car. We
small, but Tony’s used the space available
did, however, once have a fanatical owner
wisely, with four ramps working 10 hours a
who Tippexed everything – such as the oil
day Monday to Friday and half-day Saturdays:
filter and dust caps – and we re-did that
the booking system, which was designed
when we finished,” Tony says “He’s a regular
especially for the workshop, ensures flexibility
customer now.”
– including the delivery and collection service, which is well thought-of among local (and not
With such a wide customer base, TSG
quite-so-local) office workers.
sees a variety of cars, from older smaller hatchbacks used on the school run, up to
And like any on-the-ball workshop owner,
nearly-new Range Rovers and M5 BMWs.
Tony’s
working
“What interests me is the latest technology,
relationships with his customers – and has
and how things work. Recently we had the
“There are two rules we have here: the
family customers who’ve been coming for
friend of a customer asking us if we could
first is never say something to a customer
several generations. “We have customers
service a Ferrari 430, and we said that
you wouldn’t want to hear yourself, and
who used to come in here as babies and their
would be possible, but he wouldn’t have the
the second is never fit something to
parents would sit them on the counter when
Ferrari agent’s stamp in the book. He then
a customer’s car you wouldn’t fit to your
they paid the bill: now those children have
asked us if we’d be able to service his Bentley
own,” says TSG proprietor Tony Shoard.
grown up and they bring their cars here, and
Continental GT!”
keen
to
develop
good
they sit their children on the counter when TSG was one of the first factors to join
they pay the bill,” he says.
the Alliance Autocentre programme and
Of course not all the cars TSG looks after are quite as exotic, but Tony’s approach to both
is based in Chalvey – once a small village,
Having personal contact with customers
looking after customers and their cars puts
it’s been absorbed into Slough, but it
often means sorting out a repair is achieved
him streets ahead of the competition.
maintains a village atmosphere. And that
more quickly than the driver dropping the car
has helped give TSG its identity, although
off and saying ‘there’s a clunk coming from
many of its customers come from beyond
somewhere at the front’. “By talking to our
the Slough area, thanks to a delivery and
customers we can get some information
collection service.
from them, and that helps us get the job done right the first time,” Tony says. “It might
Like many workshop owners, Tony believes
not be what the customer thinks it is, but
the economy, in its present parlous state,
I like the customer to do the talking. Ultimately
will benefit independent garages like his.
it’s a case of us treating the customer in the
The location helps, as he explains: “Being
way we want to be treated.”
right in the middle of Slough would be a waste of time. We used to be based a short
Talking to customers means the TSG team get
distance away and when we moved here
to know a their car, and what work it might
I thought we’d lose business, but instead
require. Some cars cover very few miles a
people were finding us. Around here you see
year, but the owners insist on a full service:
more chimneys, which means more houses,
Tony explains to them that in many cases an
but where we used to be people were coming
interim service is all that’s required. “Unlike
straight off the M4 and their cars had faults
a sports shop, where all the customers are
they wanted fixing right away.”
sports fanatics, not everyone who brings
30
Summer 2009
P • PR RO ROF OF R P • P • P PRO LE LE • FILE E FIFACT E • I L OF OFI OFIL FILE ILE • R R R F P • P • P PRO PRO RO E E • L • •P•P IL ILE E F E L RO ROF OFI OFIL ILE L I F • P • PR • PR PRO ROF ILE FILE LE • E • P E • P F I O RO FIL FIL LE OF • P • PR PRO PRO OFI O R • E LE E • E • P • PR L NAME: TSG T SG L I I Flough FIL OFATI ILE FILE LOCATION: A ON: ROSSlough F O PRLO P Oette Shoard RLLynette • R ETORS PROPRIETORS: PROP and Shoa ROrdROFI PRTonyP P E • L FOUND FOUNDED: D: 1987 E • LE • • P • P ILE F L I F I O FFERS: S rvicing exxhausts E OFFERS: Servicing O ILEexhausts O ROFand repairs; L F IL R FIans O techni Five (all technicians NUM ER OF S T TAFF : NUMBER STAFF: P P O OF R • ATA-accredited) R • R P ATA-ac AT • • P • P PR LE redited) IUMBER EF RAMPS: E F L • Four E O RAMPS NUMBER OF I L O OF FI OFIL ILE LE O R P OF OFI PR PR
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
D R I V I N G S E R V I C E & R E PA I R F O R WA R D
The Alliance Autocentre a Partnership in Developing & Growing Your Business Check our website www.allianceautocentre.com for more details
The Importance of Performance Now Available a NEW Rotating Electrics range •
100% New Units
•
Manufactured to OE specification
•
2 Year warranty
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Full Technical Support
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
MILL AUTOQUIP
SURVIVE AND THRIVE DAY
Survive & Thrive! UKPA’s Autoquip event exceeds expectations
Mill
days are planned, with one being held in
AutoQuip is helping its customers buck
UKPA’s
West
Country
Devon and another in Somerset. Stevenson
the recession with its ‘Survive and
says the days help workshop owners, who
Thrive’ day. Aimed at workshop owners
are often too busy working on customer
Peter Creasey, SMMT: The Motor Industry
and technicians, the day, held at Truro’s
cars, by looking at the business itself, and
Code of Practice and why they need
Alverton
industry
how both internally and externally (such as
independent workshops to participate
speakers looking at ways independents
through signing up to the Motor Industry
Jonas Zambakides, IGA: How to improve
can successfully fight off the threat from
Code of Practice) will make a workshop
profitability by selling labour more
main dealers.
busier and more profitable.
efficiently, which in turn provides funds to
Manor,
saw
member
key
by
SURVIVE AND THRIVE SPEAKERS
re-invest in training and equipment
More than 150 people attended the Truro day, and the five key speakers (see box-out) covered an array of subjects, ranging from the Motor Industry Code of Practice to the way labour should be sold more effectively. “I’m really pleased with the way it went, and it proved to be a good way of getting industry speakers together,” says Mill’s director Mike Stevenson. “I’m very pleased because it
“A lot of workshop owners are very good technicians, but we need to help make them alternative to a franchised dealer. They’re in a strong position, but we need to help them Autoquip’s point of view we’re not just selling parts, we’re helping protect our customer base and strengthening the supply chain.”
Jon Douglass, IMI : What support is available to workshops on train to gain and the ATA scheme Mike Owen, RMI: The Right to Repair Campaign – what it means to independents, and why they need to support it For further details contact
The day-long event was closed by Mill’s
Mill Autoquip by calling 01726 73063
founder
Next conference: 16th June 2009
and
managing
director,
Alan
Johnson, who pledged his company’s support
subjects, two further ‘Survive and Thrive’
to independent garages.
Summer 2009
trade clubs
in the long-term,” Stevenson says. “From Mill
With the search on for further speakers and
32
of independents dealing with VM
more efficient, and make them a high-quality
exceeded my expectations, but there’s now a lot of follow-up work to do.”
Brian Spratt, ADF: The short-sightedness
at the Riviera International Conference Centre in Torquay
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
NEWS BULLETIN
TYPE APPROVAL
Are your Cats approved? Customers of UK Parts Alliance members are! Steve Tranter UK Parts Alliance Product
So, what is Type Approval, what vehicles does
offering to the customer. Remember, a vehicle
Manager
it apply to and what does it mean to UKPA
manufactured
installer customers?
means that you must fit an approved cat.
for
Catalytic
Converters,
is
based at the UK’s leading emissions
from
01/01/01
onwards
You run the risk of a hefty fine if you don’t fit
specialist, CES (UK) Ltd in Chester. Here he talks about why the market leaders are
“We need to supply Type Approved catalytic
undertaking such research and preparation
converters to make sure that the vast majority
for Type Approval.
of cars and LCVs will be able to meet the
“All of the applications in the Exhaust and
strict emissions levels set by the EU. It’s all
Cat sections on the UKPA Allicat and on-line
about reducing the air pollution caused by
catalogue systems have been split to show the
motor vehicles, and the part that they have
new year break, making it easier to work out
in harming our environment. Most petrol and
what type of part needs to be fitted.
After many, many years of confusion and delay, new rules regarding the sale of catalytic converters are all set to hit the UK aftermarket. “It is still hard to believe that there remains a lack of awareness, in some parts of our industry about what these new rules will mean to those at the sharp end”, says Steve Tranter, Product Manager for catalytic converters for the UKPA.
a part that complies with the new rules.
diesel vehicles registered in or after January 2001 will have to have a Type Approved cat
“This change is a good opportunity for all of us;
fitted. For the installer this is going to mean
the prices are going to be higher, but in return
a better quality of replacement catalyst that
we gain the quality and reassurance that Type
will be easier to fit than before, and will reduce
Approval gives to cat product”, says Steve.
the number of Malfunction Indicator Light
“The implications for the aftermarket are
issues occurring, after a replacement cat
that we can compete with the dealers.
has been fitted. The bad news is that all of
They won’t be offering non-approved cats, and
The new rules will have an impact for all of our
this will mean all of us having to pay more for
will
customers. The UKPA has been working away
a Type Approved catalyst. There are two main
aftermarket
at this onerous subject for the best part of two
reasons for this, first is the significant cost
opportunity, not a stumbling block.”
years, and Steve Tranter is confident that when
of the sample part going through the Type
the implementation date is finally announced
Approval testing process, and the second
all of the UKPA members will be ready, and
is the cost of the additional precious metals
therefore so will their customers. The UKPA
used in the coating of the cat internals.
has the range, the stock, the cataloguing and most importantly, the people who have been
“When the law comes into effect installers will
monitoring the progress of the legislation
need to be sure that they are aware of when
through parliament and so understand the
a Type Approved cat is needed for a particular
requirements of the new regulations.
vehicle, therefore what type of cat they are
charge
accordingly. do
the
Why
same?
can’t This
the
is
an
The current dates for the introduction of Euro 5 and Euro 6 are:
January 2011 and September 2015 respectively.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
33
TOMORROW’S TRADE NEWS, TODAY! FROM ROM UKPA M O T I VAT I O N
HOLIDAY CHECKLIST
SUMMER SERVICE
Beat the holiday blues
Follow our tips for a summer service and keep moving! a relaxing break or facing a holiday
Richard Barnett Summer’s just around the corner and many people will be using their cars to take them on holiday. Now’s the time to be promoting a holiday check, so that people will be off on their holidays safe in the knowledge their car’s going to get them there safely and reliably.
It’s also a good way of promoting your business – these checks need not take long, and not charging for them is a good marketing ploy. After all, no-one wants to start their holiday sitting on the motorway’s hard shoulder, or having an accident. A few minutes checking the engine bay and the underneath could be the difference between your customer having
34
Summer 2009
BREAKDOWN FACTS AND FIGURES
nightmare…
There are 20,000 vehicle break- downs each day: That’s well over seven million per annum, and one million of these happen on the motorway. Every breakdown is stressful for driver and passengers, but you can remove this stress from your customers with a Holiday Health Check, while enhancing your sales and profit lines. This can form a strong promotion for your business, and enhance customer service and retention.
u’ve off sheet so they know you’ve
hould Here’s the sort of thing you should be examining – at the end off the kedcheck give the motorists a tickedar. checked those parts of their car.
Additional sales opportunity: Why not get a holiday pack together?
Customers
will
appreciate the thought and it’s another potential sales success. Include a first aid
kit,
torch,
warning
triangle, fire extinguisher, blanket,
high-vis
jacket
and petrol can
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info motivation.info
TOMORROW’S TRADE NEWS, TODAY! A FROM UKPA M O T I VAT I O N
HOLIDAY CHECKLIST
SUMMER MM S SERVICE ERVICE
✓ Battery
Offer a batt ery test: it se cures peace of mind for your custom er, but could well lead to another sale if it’s low on charge Offer a com plete levels check, includ ing, brake flu id, screenwas h (see below ), power stee ring, coolan t and mixtur e levels The majority
✓ Fluid levels (top up and adv
ise if low)
✓ Tyres
of breakdow ns are caus additional re ed by tyres venues for yo and battery ur business, failures. Chec it’s ready to and don’t fo ks on pressu use. Also ch rg et the spare. It re, tread, sc eck the whee may be hidd uffs and bulg l br ac en e, es will genera , but could co an it can be sa d with alloy te me in useful fely and secu wheels, chec in an emerge rely stored in k with custom ncy, so mak the vehicle. ers that the e sure W ithout it yo locking whee ur customer l nut is to ha has more th nd and wher an a flat tyre e to deal with !
✓ Rad hoses
Check for cr acking and pe rishing
✓
✓ Fan belt – check condition Underside:
Check for cr acking and pe rishing
exhaust – b lowing or ha nging low
Check the ex haust and ca talytic system is secure an than during d functioning it if compone efficiently. Re nts don’t mee commend re t emission st placement be andards or fore the long look likely to trip rather fail in the ne ar future A full lightin g check is re commended Also offer a with the oppo bulb kit, espe rtunity to re cially if cust place faulty These are ex omers are tr bulbs, (man pensive whe avelling abro y of which ar n purchased ad. You can e missed in at the last m al so offer beam normal serv inute, i.e., at icing). deflectors fo the ferry po r mainland Eu rt, so help yo ropean trav ur customer el. stay legal an d save money Check washe r level and al l wipers: addi tional sales There are fu can be gene rther sales rated from se opportunities lling a five-lit from checking re premix, es and replacin pecially for lo g faulty wiper nger journeys s and selling . glass cleane r Given the po or state of to day’s roads, a fast-growin g replacemen so this could t parts segm present anot ent is coil sp her profit op rings, portunity
✓ Lighting (offer a replacemen
t bulb kit)
✓
W iper blade s / Washer fluid level
✓
✓
✓
Suspension
Check seatb elts
Check all se atbelts are fu
nctional Check doors , b o nnet and bo Another confi otlid are wo dence-boostin g check for rking your cu
For a downloadab le interactive checklist vis it
www.autom
stomers, as faulty bonnet causing, in th s and doors e worst case have blown s, fatalities open,
otivation.info / checklist
✓ Check oil
One in four cars is low on oil, so offer Lubematch this as part to ensure th of your heal e correct gr th check. Co ade of oil is the perform nsult your lo used when to ance and fuel cal UKPA pa pping up: give efficiency, w rts adviser or n the compl hile giving lo use Shells exity of the ng term prot modern engi ection to the ne this will en engine. It’s a hance great way to top up your profits
General enquiries call 0870 242 4278 log on www.automotivation.info f or ema email mailil en enquiries@automotivation.info quiirie i s@ ie s@a @ u @a uto ttomot motiva mo vatio va tion.i ti n.iinfo n. n nf
Summer 2009 Sum 9
35 3 5
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
TEA BREAK
MOTORING QUIZ
BRAIN TEASERS How good’s your motoring knowledge? Try our Automotivation A-Z classic motoring quiz, put together by the editor. Make yourselff a coff Ma co off f ee,, pu p t yo your u fee ur eett up and enjoy thi his s is issues es s puzzles, enjoy! Q1.
Q2.
What famous small British car celebrates its
Q8.
Citroen’s Saxo predecessor
50th birthday this year?
Q9.
Former Formula One team owner turned
Name the small Ford with fins that was also launched 50 years ago, and became a Harry Potter star
Q3.
Who owns the garage in TV soap
Q11. Birmingham gun-maker that once owned Daimler and also made motorcycles
James Bond author Ian Fleming created what famous on-screen car?
Q5.
1962 World Championship Q14. Luxury US car maker of the Escalade SUV
American salt flats where many land-speed records are broken
Q7.
Q12. French tyre maker and guide book publisher Q13. British Grand Prix racing driver who won
What British sports car was driven in the opening credits of cult series ‘The Prisoner’?
Q6.
Q10. Which Ford was advertised as ‘The Car You Always Promised Yourself’?
‘Coronation Street’? Q4.
BBC1 racing pundit
Inspector Blake was a character in which
Q15. ‘70s Radio 1 DJ and some-time drag racer Q16. What model of Reliant did DelBoy drive? See answers below…
‘70s sitcom?
ANSWERS: BRAIN TEASERS: Q1 Mini Q2 Anglia Q3 Kevin Webster Q4 Chitty Chitty Bang Bang Q5 Lotus 7 Q6 Bonneville Q7 On the Buses Q8 AX Q9 Eddie Jordan Q10 Capri Q11 BSA Q12 Michelin Q13 Graham Hill Q14 Cadillac Q15 Dave Lee Travis Q16 Regal Supervan
✁
FEEDBACK
We want AutoMotivation to be the best magazine out there and in order to achieve this we are asking for your thoughts and suggestions. Simply complete the questionnaire below and return to: AutoMotivation, 2 New Street, Warwick, Warwickshire CV34 4RX.
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36
Summer 2009
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General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N
THE LAST WORD
WITH JAMIE BAULCH
your role in the workshop is important: you
Jamie J a Baulch
need to tell motorists just how important air conditioning is, and why it’s important
We use our cars differently throughout the year: in the thr
Jamie Baulc h – Olympic Sprint Athlete and Sports Pers onality
win winter it’s a case of going to wor work or dropping the kids off at s school, but in the summer a ca car becomes an important part of our social lives. Cars
to replace a car’s pollen filters on a regular basis – otherwise who knows how much muck driver and passengers will be breathing in! Having said that, air conditioning is a good income generator and at the end of the day, why hand that work over to the fast-fits? You’d be mad if you did…
take us to see friends and family, and on holiday.
We’ve got used to air conditioning in offices and shops, and it’s a useful fitting on any
And as we head towards summer the days
car. It’s also important that the gases used
are getting warmer – thank goodness for air
are handled properly, and the new legislation
conditioning! It makes travelling much more
that’s coming in next year means technicians
comfortable, and a comfortable driver is a
must have had the right training. As I said
safer one.
last time, training is important for athletes, but it’s also important for vehicle technicians.
But air conditioning does require maintenance and, sometimes, repair, and that’s where
Enjoy the sunshine!
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Summer 2009
37
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