Gloss Magazine Issue 14

Issue 14 | Dec 2014

BLUE MONCENISIO WILL HAVE YOU GREEN WITH ENVY What’s the solution? Advanced Bodyshop Solutions, of course Glasurit Educate: A whole new school of thought Make social media work for you

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GLASURIT – EDITOR'S LETTER | 03

EDITOR’S LETTER

Welcome to this issue of GLOSS magazine (Issue 14).

CONTENTS FEATURES 04 Glasurit Educate A brilliant program that’s achieving brilliant results.

The final issue of GLOSS for 2014 is here and how quickly the year has passed. I trust it has been a good one for your business and that you have found our many articles both interesting and helpful.

07 P ainter Spotlight Spray painter Nick Cavalcante never stops learning.

In this issue we look at how an innovative program called ‘Glasurit Educate’ is working closely with teachers from South Western Sydney Institute (SWSi) TAFE to significantly lift the skill levels of apprentices to produce highly qualified paint technicians.

08 Advanced Bodyshop Solutions The solution for a successful business is right here.

Glasurit’s Advanced Bodyshop Solutions continues to improve the efficiency and productivity of Glasurit bodyshops, so if you’re looking to get ahead you’ll certainly find the article in this issue an invaluable read.

10 M arketing masterclass Discover the power of social media.

If you like cars – and let’s face it who doesn’t? – then you’ll love the feature on the new Porsche Moncenisio. It is as blue as the mountain lake from which it gets its name and it’s painted with Glasurit, of course.

We also look at how three families are running successful businesses while finding that work/life balance to enjoy each other’s company at weddings, parties and barbecues.

What’s more, you’ll find out why Airport Smash Repairs in North Queensland is one of the hottest businesses in town and how the late great Denny Hulme’s racing truck is on track to get back on the track in New Zealand.

On top of that, there’s our regular features including ‘Did you know?’, ‘Staff profile’ and plenty more.

I’m sure you’ll enjoy this latest issue of GLOSS and don’t forget, if you have any story suggestions for our next issue, please let us know.

Kind regards

12 T he workings of a family business Three families explain how they make it work.

15 Did you know?

BASF examines sustainability in its vast product range.

16 New Zealand’s famous racing truck Once raced by legend Denny Hulme, this old truck is back on track.

18 Hot Shops Airport Smash Repairs goes from strength to strength.

20 The coachbuilt Moncenisio cayman S For lovers of custom built, it does not get any better than this.

TONY WIGGINS Head of Coatings BASF Australia & New Zealand

22 SUBARU SAFETY Award-winning EyeSightTM system added to all new Liberty models.

04 | GLASURIT – RCC TRAINING FOCUS

GLASURIT EDUCATE The great thing about learning is that no one can take it away from you.

RCC

TRAINING

FOCUS

Glasurit Educate is like no other program in Australia. It involves the Glasurit Refinish Competence Centre in Wetherill Park, Sydney, working closely with teachers from South Western Sydney Institute (SWSi) TAFE so they are then able to impart industry knowledge to apprentices and substantially lift their skill levels in the refinish process. The benefits are significant, and graduates are making a worthwhile contribution to their bodyshop.

The aim of Glasurit Educate is to attract talented, ambitious people and educate them in the skills and processes needed to be successful in today’s increasingly sophisticated and competitive industry. This means that these apprentices gain a higher level of education, in particular with Glasurit products and processes, making them more productive within their workplace in

a shorter period of time. They graduate as paint technicians rather than spray painters.

From spray painter to paint technician As senior SWSi TAFE teacher Carl Tinsley said: “Due to the complex nature of the modern motor vehicle, apprentices require a higher degree of technical skills today. Most modern motorcars are manufactured from materials that were previously only found in the aerospace industry. This is what required the change in classification from spray painter to paint technician.”

Positive feedback Glasurit Technical Sales Support Manager ANZ Ian Johnson is driving the program along with his technical team of experts. He is thrilled that it is having the desired effect of bringing young people back to the trade. “The Glasurit Refinish

GLASURIT – RCC TRAINING FOCUS | 05

Clockwise from above: The RCC’s state-of-the-art facilities are the ultimate training grounds for apprentices learning the complexities of modern vehicle painting techniques and paint technology.

06 | GLASURIT – RCC TRAINING FOCUS

GLASURIT EDUCATE Competence Centre is an ideal place for such an innovative program and we are all very impressed with the way things are going – teachers, apprentices, employers and Glasurit. It’s been a great way to revitalise the trade and get people to look at it in a whole new light,” Ian said.

That’s not the only positive feedback about the program.

Carl Tinsley said: “More students are enrolling all the time. Employers are supportive of the training and are very pleased with the development of their apprentices. I have had numerous employers contact me to enquire about how their apprentice can be included in the training.”

A team effort Glasurit National Head Trainer Peter Jones and Trainer James Green are working closely with the apprentices to impart their vast experience and knowledge and to ensure the procedures and standards of the Glasurit refinish brand are followed.

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RCC

TRAINING

FOCUS

“Having the Glasurit Educate foundation program attracts young people back to our industry for a career path and not just a trade qualification,” Ian Johnson said.

“Glasurit in partnership with SWSi TAFE are also very keen to provide ongoing and up skilling training to the students when their apprenticeships are completed, to offer a career path in the refinishing industry,” Carl said.

Right: Under the guidance of Glasurit trainers, students from South Western Sydney Institute TAFE hone their skills.

JASON GIVES GLASURIT EDUCATE TOP MARKS

“Peter and James are the best I have worked with," Carl said. "Their level of expertise is amazing. It is fantastic to work with a company that is also an OEM supplier, as this has provided me with an insight into what will be coming off the production line and into the repair workshops in the near future.”

Learning for the real world To make Glasurit Educate as relevant as possible to the real world, Glasurit trainers and SWSi TAFE staff consult with employers to find out just what their requirements are. This allows the training for individual apprentices to be tailored to suit their employers’ needs. It also allows apprentices to concentrate their efforts on work they will actually be doing, which is valuable for them and their employers.

“We are also able to provide more emphasis to the technical aspects of the product and application techniques rather than a generic approach,” Carl said.

It’s a career, not just a job Working in today’s automotive industry is much more than just a job. It’s a challenging and rewarding career. The prospects to advance are vast and apprentices could find themselves working as a bodyshop manager, OEM representative, colour designer, teacher or technical representative.

Jason Schofield is an apprentice at LSR Prestige in Artarmon, Sydney, where he has the pleasure of working on highend brands such as Porsche, Ferrari, Lamborghini and BMW.

the techniques of how to apply it properly.

My teachers have shown me the best techniques and if anything new comes out, they tell you and show you how to best apply it,” Jason said.

He has loved cars ever since he was kid and can’t believe he is now working on such amazing vehicles.

Indeed, when it comes to working with Glasurit paint Jason is brief and to the point.

“I’ve worked with other paints but Glasurit is the best.”

So what does he think of Glasurit Educate?

“I’m loving the course so far. Glasurit Refinish Competence Centre is organised, better equipment and it’s so clean. The teachers are great and they always have time to give us personal attention,” Jason said.

By keeping up the latest techniques and developing stronger skills, Jason’s confidence with Glasurit paint has certainly grown.

“I’ve gotten more into it since I’ve learnt

Jason will graduate with Automotive Refinishing Certificate III and plans to continue working at LSR Prestige. He also wants to do more courses in refinishing cars to advance his career.

Not surprisingly, Jason’s parents are delighted with the progress their son is making. “They thought it was the ideal course for me because I love cars so much.

They’re very happy,” Jason said.

GLASURIT – PAINTER SPOTLIGHT | 07

PAINTER SPOTLIGHT

NICK NEVER STOPS LEARNING

When Glasurit’s National Head Trainer Peter Jones met spray painter Nick Cavalcante at a training course early this year, he was immediately impressed by his meticulous application and the standard of his final results.

Nick has been using Glasurit 90 LINE for nearly a year now and wouldn’t go back to solvent paint ever again. He couldn’t be happier with all the help Glasurit has already given him and plans to keep on learning as much as he can.

Nick is a spray painter at Lance Dixon Prestige Autobody in Melbourne and works on European car brands such as Alfa Romeo, Land Rover, Saab, Jaguar, Mercedes Benz, BMW, Volvo, Porsche, Fiat, Citroen and Bentley. It is a requirement of the manufacturers that these vehicles are painted in waterborne paint, so after a great deal of trial and research, the obvious choice was to change to 90

LINE. Nick also highlighted the advantages of using the Glasurit color-PROFI system and how it helps to quickly identify colour variants. "It is one of the best features of using the Glasurit system," Nick said.

It’s not only Glasurit’s paint that impresses Nick. He also found the training was exactly what he required.

“All the training I did was fantastic but the one I liked the most was the fast repair, it was amazing what you can do with Glasurit paint,” Nick said.

Not surprisingly, Nick intends to take advantage of Glasurit’s programs in the future. “I will take part in the training programs because in the end the more training I do the better it will be for me down the track,” he said.

“I would love to do the Bentley training and the three layer pearl.”

Nick always wanted to be a spray painter because he always loved cars. His ambition is to become the manager of a successful, productive shop. According to Peter Jones from Glasurit, he has all the attributes to do just that.

“Nick is eager to learn and improve. What’s more, he’s a very jovial character with a happy disposition and great attitude,” Peter said.

As for now, how is Nick enjoying his work?

“The best part of my job is doing a fantastic paint job on the cars and working with a great bunch of blokes. The worst part is cut and polishing,” said Nick with a smile.

08 | GLASURIT – ADVANCED BODYSHOP SOLUTIONS

GLASURIT ADVANCED BODYSHOP SOLUTIONS With ABS, the secret to success is no longer a secret. Instead, it is a matter of understanding your business, identifying areas for improvement and then making the necessary changes.

That’s why at the heart of Advanced Bodyshop Solutions is a one-day paintshop audit. It covers areas affecting both quality and performance, looking at everything from equipment, installation, health and safety, products and an assessment of workflow to the skills of the operating staff. The paintshop audit then provides participants with an extensive action plan, which includes all data collected during the audit.

With the help of Glasurit Advanced Bodyshop Solutions (ABS), Nathan Benn from Benny’s Grafton Smash Repairs in northern NSW and David Douglas from Douglas and Miller Motor Body Repairs in Townsville, Queensland, have been able to build well-managed, organised and productive businesses – their profits have literally skyrocketed.

“By managing the workflow and tailoring it to individual abilities, my staff feel well supported and confident, which in turn produces a better result” Nathan Benn, Benny’s Grafton Smash Repairs

So just how did Glasurit’s ABS have such a positive impact on these two businesses and how can such an approach benefit you?

SOLUTIONS TO SUIT YOUR NEEDS To improve the paint processes and overall performance of bodyshops, ABS offers a series of modules that have been carefully developed to suit specific business needs. So whether it’s budgeting or business development, bodyshop managers are keen to better understand how ABS’s team of highly skilled specialists can target different areas of the bodyshop’s performance and management to help deliver efficiencies and encourage growth.

For Nathan Benn, from Benny’s Grafton Smash Repairs, this process was invaluable. As a new owner, it was important for him to understand the strengths and weaknesses of his business.

It was here that participation in the ABS program was able to give him insights into productivity, costings and time and people management.

“Time management and productivity are the keys to a profitable business. By knowing where the lows and the highs are in the productivity of each employee I am able to schedule the work to suit the individual. By managing the workflow and tailoring it to individual abilities, my staff feel well supported and confident, which in turn produces a better result,” Nathan said.

GLASURIT – ADVANCED BODYSHOP SOLUTIONS | 09

Far left: Jack Harley of Benny’s Grafton Smash Repairs. Below: Douglas & Miller Body Repairs, Townsville.

BRING YOUR BUSINESS SKILLS UP TO YOUR TECHNICAL SKILLS Naturally, most bodyshops have the technical skills needed to produce work of a particularly high standard. However, without the necessary expertise in business and management, you may not be as profitable as you could be.

To improve your performance and profitability, ABS offers one-on-one coaching in management, business analysis and benchmarking. What’s more, Profit-Manager PRO is available through ABS and is the ideal tool for optimum colour and material management. Profit-Manager PRO lets you calculate and control costs precisely so operating processes become simpler and faster.

This means you save time and money.

In addition, VisionPLUS Online enables you to monitor your bodyshop’s performance each month through key performance indicators such as productivity, efficiencies, utilisation profit margin on paint, hours sold and cost of paint per job.

David Douglas, from Douglas and Miller Motor Body Repairs, found the training, advice and encouragement he received from ABS was just what he needed.

“It has definitely made a positive improvement to our bodyshop. We have found staff efficiencies have improved with average repair time now less with no increase in reworks, and also decreases in average repair costs,” David said.

WHAT’S YOUR VISION FOR THE FUTURE? The Glasurit VisionPLUS 20 Groups are a popular and valuable way to keep up with the latest developments in today’s industry. The meetings are a forum to share ideas and debate issues and include the input of the Glasurit team and specialist guest speakers. Utilised in conjunction with ABS, you’ll continue to learn and improve your business practices.

The VisionPLUS Online module also offers ways to gain the knowledge and skills needed to run your business more efficiently. These comprehensive seminars and workshops focus on solving the day-to-day concerns of achieving the highest profit possible.

As far as Nathan’s future is concerned, he sees Glasurit as an indispensible part of his business.

“It is my intention to make Benny’s Grafton Smash Repairs number one in consumers’ minds. This can only be achieved with quality paint products and quality tradesmen. As far as I’m concerned, Glasurit fits both these criteria – they supply a premium paint product and the training to enhance the painter’s experience and use of the product,” Nathan said.

David and his staff also appreciate the benefits ABS provide. “The changes to the business were quite easy to implement and there was plenty of support along the way. The Glasurit team completely understood our requirements and helped guide us through the process to achieve a great result,” David said.

For more information contact Peter Sparks, Bodyshop Solution Specialist, on 0411 211 327 or visit glasurit.com.au/value-added-services

“I really did not imagine our company could have such a big turnaround in 12 months.

We really could not be happier.”

David Douglas, Douglas and Miller Motor Body Repairs

10 | GLASURIT – BODYSHOP MARKETING MASTERCLASS

BODYSHOPS GET SOCIAL

BODYSHOP MARKETING MASTERCLASS In an industry where customers are often referred via insurance companies, small businesses can find it difficult to attract new customers and build strong relationships.

However, social media allows businesses to build their brand and interact with current and potential customers to build a loyal local following.

Choosing the right social media mix can be a difficult decision if your business is just starting out on social media, but this can be vital to a business’s success. While all social media platforms have their relative benefits, simply existing across all of them without a clear strategy or brand position may not be beneficial.

BRANDING TOOL Business success is so often affected by brand recognition and consumers’ perception of the quality of the brand. This perception may be constructed from previous experience, word of mouth or online presence.

Facebook, in particular, is great for helping small businesses increase their brand exposure, grow their social presence and reach out to potential customers in an engaging way.

A visually appealing and informative Facebook page with strong branding is not only inviting for individuals to engage with the business but is also a great way for them to stay up-to-date with the latest information about the business and industry. Sharing relevant and entertaining content, such as product information, useful tips, news and humorous stories that engage your audience, is a guaranteed way of setting your

brand apart from the competition and building a strong following.

There could be a large number of auto enthusiasts in your region, a mix of “DIY-ers” and the “do it for me’s” who may enjoy hearing about developments in refinishing, great projects or restoration jobs your business has worked on, brands you endorse or products you recommend.

Similarly, Instagram is a growing platform that enables businesses to add value to what their brand represents. By building a catalogue of images that inspire, motivate and engage your audience, you are able to communicate through imagery and position your brand as modern and in touch with its customers, in addition to asserting your expertise and authority in the automotive industry.

The brand building that is created through social media can lead to increased brand recall when a customer requires the service your business offers. Therefore, investing in a comprehensive social media strategy can help to establish a strong brand within the market place, attract new customers and increase profitability.

According to Twitter, a recent internal study of Australian Twitter users showed that 70% of

GLASURIT – BODYSHOP MARKETING MASTERCLASS | 11

An effective social media strategy can help improve communication between your business and potential customers by increasing reach and generating engagement. respondents felt better about a small – medium business after following them and reading their tweets, with Twitter claiming the research also showed that 62% of respondents had purchased something from an SMB because of Twitter*.

ATTRACTING NEW CUSTOMERS In today’s digital society, individuals frequently use the internet and social media as their primary source of research and communication.

New social media research indicates 60% of consumers feel more positive about a company after reading custom content on its site**.

Therefore, it is important to consider a social presence that individuals can connect with in their search for potential products and services.

A strong presence across a range of social media platforms can increase your potential to attract followers and convert them into potential new customers.

Individuals are more likely to follow a business’s social media page if it has a strong following of engaged customers and regular, appealing content updates. Furthermore, people love to see transparency of the brand, through behind-thescenes shots of the business and stories about employees and products. So by regularly posting interesting and engaging content that is relevant to the brand and your community of followers, the community will expand and the page will strengthen.

COMMUNICATION AND RELATIONSHIP BUILDING TOOL Social media is also a great way of building a relationship with your customers in real time, two-way interactions. Social media platforms such as Facebook and Twitter can be used to increase customer interaction and communication. For example, simply following up with each customer after a consultation or service to ensure they were satisfied, or to answer questions your community may have is a great way of building relationships and helping to strengthen brand loyalty. Customers also love to hear from the experts about tips or advice to keep their car pristine and performing at its best.

Social media can also be used to maintain relationships by offering incentives and promoting the latest offers or industry news.

Although customers don’t want to feel like they are being bombarded by advertising and sales on social media, you can create an atmosphere where your customers feel safe and valued, where the offer has been tailored only to specific followers and customers.

Customers can also use your social media page to communicate with your business in an instant and public environment. They can post questions, comments and reviews to your page, with the expectation that a dedicated salesperson will respond or take action in a timely and informative manner. Therefore, it

is essential to have well-managed consumer relations and a staff member to manage social communication and respond in accordance with the brand. Without careful monitoring of the activity that occurs online, your customers may feel unacknowledged and unimportant, which can damage relationships and the reputation of the brand.

Whether you’re just starting out on social media or have been present a while, the results that social media can deliver for brands and businesses is profound. When managed and updated effectively, social media plays a powerful role in your marketing mix, for promoting your brand, attracting new customers, building and maintaining relationships with existing customers and communicating with audiences in a modern and social format.

SOURCES: *http://mumbrella.com.au/twitter-rollsself-service-ad-platform-small-mediumbusinesses-256705 **http://www.contentplus.co.uk/marketingresources/infographics/anatomy-of-contentmarketing/

12 | GLASURIT – KEEPING IT IN THE FAMILY

Left: Europanels' Carly, Dianne, Peter & Jake Ruggeri.

KEEPING IT IN THE FAMILY Living with your family is one thing, but what about working with them?

What are the pros and what are the cons? We spoke to members of three family businesses to find out.

Peter Ruggeri established Europanels in South Geelong, Victoria, more than 30 years ago and since then his family has played an equally important role in developing the bodyshop into a highly successful business. So successful, in

fact, that Europanels was awarded ‘Best Small Shop (Victoria)’ and ‘Best Small Shop (National)’ in the 2013 Paint and Panel Magazine Autobody Repairer of the Year Awards. It also won ‘Best Medium Shop’ (Victoria)’ ‘Best Medium Shop’ (National)’ at this year’s awards – an outstanding achievement.

daughter Carly joined six years ago to help with administration in their fast-growing business.

Peter’s wife Dianne joined the business 16 years ago to run the office. Son Jake joined to start his spraypainting apprenticeship 11 years ago, and

For the Ruggeri family, the great thing about working together is the respect and appreciation they have for each other.

Today, Peter is still CEO, Dianne is involved in administration while Jake has worked his way up to Workshop Manager and Carly has been promoted to Office Manager.

“We all look out for each rather than compete.

We all have our roles and respect each other’s abilities. We’re always ready to help each other when need be also,” Peter said.

For Peter and Dianne, their family business brings more than commercial rewards.

“It is wonderful to have so much contact and time with our adult children. Most parents lose touch with their kids as they grow up. Being at work together allows us to communicate and know what’s going on in each others’ lives,” Dianne said.

GLASURIT – KEEPING IT IN THE FAMILY | 13

Left: Palm Motor Body Works ' Con & Chris Chrisanthou

FROM FATHER TO SON Leo Chrisanthou opened Palm Motor Body Works in 1982 in Cheltenham, Melbourne. It wasn’t long before Leo’s sons, Con and Chris, joined the business and they have worked there ever since.

Now Palm Motor Body Works is quite a family affair. Chris's son, EJ, works as a qualified panelbeater and Con’s son, Leigh, works as a qualified spray painter. Con’s wife, Paula, is the receptionist.

GLASURIT IS PART OF THE FAMILY TOO When it comes to working in a family business, Con and Chris wouldn’t have it any other way. “We all work hard to achieve better quality work without any supervision, and give clients the best possible service.

This means everyone benefits,” Con said.

The plan for Palm Motor Body Works is for Con’s and Chris’s sons to take over one day and keep this great business well and truly in the family.

Palm Motor Body Works’ Leo Chrisanthou started in the industry in 1945 and since that time has always used Glasurit paints. It’s a tradition his sons Con and Chris and grandsons EJ and Leigh are more than happy to continue.

“We are definitely happy with Glasurit's products.

It’s the best on the market and the customer service is second to none,” Con said.

14 | GLASURIT – KEEPING IT IN THE FAMILY

Left: Wayne Davies Smash's Grant, Jenny, Wayne & Clint.

SECURITY AND SUPPORT It was October 1973 when Wayne Davies started his collision repair business in Myaree, Western Australia, and since then seven members of the Davies family have been involved in the company.

Now that Wayne has retired, his sons Grant and Clint run the business with their cousin Dale working in administration.

Although Grant and Clint occasionally end up in passionate arguments, they are both clearly working towards the same goal. “We may have different approaches but they complement each other. Anyway it’s always good to weigh up different opinions,” Grant said.

So what about when they get together at a family function? Does the conversation revolve around work and drive everyone mad?

“Sometimes, but it doesn't usually go on for long. Our wives are used to it now but it doesn’t mean they like it,” Grant jokes.

For the Davies, the best thing about a family business is the security and support it offers.

There’s sure to be passionate arguments but if you can’t say what you think to your family, who can you say it to?

GLASURIT – BASF DID YOU KNOW? | 15

DID YOU

KNOW?

BASF'S PRODUCTS EVALUATED FOR SUSTAINABILITY

¾ Around 50,000 product applications analysed using new method ¾ More than 20% of BASF products analysed today already make a particular contribution to sustainability

In order to better help its customers align environmental and societal aspects with business success, BASF has developed a new process for steering its portfolio based on sustainability criteria. The Sustainable Solution Steering Method is being used to systematically review and evaluate the sustainability aspects of the approximately 50,000 product applications in the company’s portfolio. The benefit: this externally validated process makes it possible to measure the products’ contribution to sustainability within their various markets and industries and to increase this contribution through targeted steps.

Over the past three years, BASF has analysed more than 80% of its portfolio of around 50,000 specific product applications. The data shows, for example, how a product contributes to cost effectiveness and resource conservation as well as to health and safety. The concrete sustainability requirements of various customer industries are taken into account as well as regional differences. Finally, the process determines the extent to which BASF solutions can accommodate these needs.

Based on the results to date, the analysed product applications have been sorted into four categories. ¾ 'Accelerators' make a substantial contribution in the value chain to sustainability. Twenty two percent of the analysed products by sales are in this category. ¾ 'Performers' are solutions that meet the standard market requirements for sustainability.

Around 73% fall under this category. ¾ For the 'Transitioners', specific sustainability issues have been identified and concrete action plans defined. These recommendations are in the process of being implemented. Around 4.5% of the analysed products are in this category. ¾ Applications with a significant sustainability concern are labelled 'Challenged'. BASF is developing action plans for these products in order to find improved solutions. This applies to 0.5% of products.

Sustainable Solution Steering aims to increase the number of 'Accelerator' solutions in the

long term in order to further improve the sustainability profile of both BASF and its customers. That is why the product portfolio is under continual review – which means that this four-category segmentation is also subject to change, for example, in response to altered market requirements or new legislation.

The whole product portfolio will have been analysed by the end of 2014. With this new method, BASF continues to drive its “We create chemistry” strategy. Dr. Kurt Bock, Chairman of the Board of Executive Directors of BASF, said: “It is becoming increasingly important to our customers to be able to combine economic, environmental and societal demands. We see this development as a business opportunity for BASF, and intend to seize it in a targeted manner. This approach forms an integral part of our corporate purpose: ‘We create chemistry for a sustainable future.’

By analysing our entire portfolio with respect to sustainability and systematically expanding on especially sustainable solutions, we underscore this endeavour.”

16 | GLASURIT – NZ’S FAMOUS RACING TRUCK

HERE’S TO TRUCKLOADS OF SUCCESS Les Plenzler owns Truck Smash Repairs, which is the largest repair shop in Auckland.

His interest in trucks doesn’t stop at collision repair.

Les also owns a racing truck built by Scania in Sweden. It won the European Championship in 1989 before being brought to New Zealand by Truck and Trailers where the late, great Denny Hulme raced it and went on to win two New Zealand Truck Racing championships. Les now has plans of his own for this magnificent truck.

he also lost the rights to race in Pukekohe for the New Zealand Truck Racing Championship.

Truck Racing champion. Accordingly, the truck will be painted in Salter’s racing livery.

“This year is the first time in 10 years we will be allowed to race in Pukekohe again. It’s our home track and that has made it the perfect reason to rebuild the whole truck,” Les said.

“The truck will be painted in Glasurit 68 Line as it has a good history in our workshop for its durability and outstanding performance on trucks,” said Les.

Les purchased the truck 18 years ago when he was doing a fair bit of racing himself. During that time he not only lost an engine and gearbox but

For the November meeting in Pukekohe, the truck will be driven by Ron Salter – twice New Zealand Truck Racing champion and once Australian Super

A year ago Les and his team painted the truck in its original colours with original sponsorship decals just like it was when Denny Hulme raced it.

NZ’S FAMOUS RACING TRUCK | 17

This was in conjunction with truck racing driver and transport business owner Calvin Bonney to commemorate Denny Hulme’s racing achievements. Held at Hampton Downs in Auckland last January, the truck was certainly a star attraction.

Because the truck was only painted recently, Les doesn’t see the job as a particularly big one.

“As the recent paintwork and surface is in very good condition it won’t take long to prep and paint – maximum two days,” Les said.

The sole purpose of Les’s purchase is to get out there and race competitively in the New Zealand Truck Racing championship.

“Being the owner of the truck I am very involved in the racing team and more than likely will have a peddle in the later part of the season. The thing is, there are lots of racing drivers but only a handful of truck racing drivers,” said Les. When you do something purely for the love of it any help you get along the way is obviously most welcome. As Les said: “ We are most grateful that Glasurit’s agents ART are donating products which will improve the visual appearance of the truck.

We have had great support and a long-standing relationship with Glasurit.”

Right: 25 years after winning the NZ championship, Hulme's truck was back in the workshop, ready for a new paint job, engine and gearbox.

THE DRIVING SPIRIT OF A KIWI LEGEND DENIS CLIVE HULME 18 JUNE 1936 – 4 OCTOBER 1992 In 1967 Denny Hulme became the first – and to date only – New Zealander to win the Formula One World Championship. Between his debut at Monaco in 1965 and his final race in the US Grand Prix in 1974, Hulme made 112 starts in F1, for eight victories and 33 podium finishes. He finished third in the overall standings in 1968 and 1972.

During his career, Hulme drove the most powerful cars of his era. He raced in F1, F2, Indycars, saloon/touring Cars, CanAm and endurance races, all during the same season. After retiring from F1, he even drove in truck races.

After leaving school Denny worked in a garage and saved enough to buy an MG TF. He began competing in local events and in 1960 won a Driver-to-Europe scholarship. This took him to England where he worked for the legendary Australian F1 driver and constructor, Jack Brabham.

In 1961 Hulme raced at Le Mans for the Abarth team before joining Ken Tyrrell's Formula 2 team.

After some impressive performances for Tyrrell, Hulme rejoined Brabham's F2 team before making the step-up to F1 in 1965 at Monaco. He soon secured his first points with a fourth placing in the French Grand Prix. In his first full season of F1 in 1966 he finished fourth overall.

The 1967 championship consisted of 11 races.

Hulme won at Monte Carlo and in Germany and secured enough podium finishes elsewhere to claim the championship by five points from his boss, Jack Brabham.

In 1968 Hulme joined fellow Kiwi Bruce McLaren's team. Victories in Italy and Canada were not enough for Hulme to defend his title and he finished third. He remained with McLaren until his retirement in 1974.

After retiring from F1, Hulme turned to touring car racing. In 1992, while competing in the Bathurst

1000, Australia's premier touring car race, he suffered a massive heart attack at the wheel of a BMW M3 travelling at just over 300 kmh. He hit a wall but managed to bring the car to a relatively controlled stop. He was pronounced dead on arrival at Bathurst Hospital. At the time of his death, Hulme was the first former F1 champion to die of natural causes.

Following his death, Denny Hulme was inducted into the New Zealand Sports Hall of Fame. A decade later, in 2002, he received worldwide recognition with his induction into the International Motorsports Hall of Fame.

PHOTOGRAPHY: LOTHAR SPURZEM

Above: Hulme in a McLaren M7A at 'The Green Hell' - the legendary Nürburgring Nordschleife.

Far Left: Hulme was affectionately nicknamed 'The Bear' due to his "gruff nature" and "rugged features".

18 | GLASURIT – HOT SHOPS

THE HOTTEST SHOPS IN CAIRNS Besides hard work and determination, Gary Gilholm believes the real reason he has been successful is his philosophy about work.

GLASURIT – HOT SHOPS | 19

Gary Gilholm started Airport Smash Repairs in 1978. He called it that because it was located just near the runway at the airport in Cairns, North Queensland. Now 36 years later he owns two state-of-the-art bodyshops and is able to service a huge area. Both bodyshops share common values and procedures and use Glasurit 90 LINE waterborne paint systems plus Car-OLiner equipment, including automatic inverter welders, to achieve outstanding results every time.

Gary’s business is now known as ASR Collision Specialists and has recently become a Suncorp approved repairer. So what is it that makes Gary’s business so successful?

Besides hard work and determination, Gary believes the real reason he has been successful is his philosophy about work.

“One of the biggest things which I believe has made my business successful is that just because we are in a regional area doesn’t mean we should have a regional approach to running the business. We need to push for excellence in everything we do,” Gary said.

He has never been one to rest on his laurels and has always been prepared to revisit procedures in order to evolve.

“Being in this business for many years, I have learnt that the industry is ever changing and we need to continue to look at processes and how we do the small things to continue to grow. The industry is changing more than ever and I can only see this continuing – from automated welders, to aluminium repair and obviously the requirements of the manufacturers,” Gary said.

Above: Owner Gary Gilholm (left) with Parts Manager Lee Curtis ordering parts for a client's vehicle.

Below: Since its humble beginnings in 1978, the business has grown to include two bodyshops utilising the latest equipment.

Of course, to continue to be successful requires the support of reliable and knowledgeable suppliers.

When Gary decided to shift to Glasurit 90 LINE at both his sites he was delighted with how smoothly the whole procedure went.

“Glasurit and their local agent, Cairns Wholesale Paint, genuinely made this transition as easy as possible. On top of providing the training for our staff they also organised product supply, set-up and credit for unused stock,” Gary said.

Although a little sceptical to begin with, Gary’s painters found the training was particularly helpful and are now extremely happy. As Gary said: “The training supplied in Sydney was really beneficial and the backup support on site has also been worthwhile.”

So after working with 90 LINE for some time now, what do Gary’s painters think?

“Our painters have found that they are using a little less base, they are getting good colour coverage, high dispersion and faster process on reds. They really like the accuracy of colours and that fact there are no volatile VOCs in their mixing room.”

To become an approved Suncorp repairer takes a lot of hard work. But that’s something Gary and his team are used to. They consistently produce quality repairs and their procedures are highly professional.

On top of that, Gary was prepared to invest in the necessary tools, training and facility requirements that were needed for the audit.

According to Gary it’s been well worth the effort and he is extremely pleased with his new working relationship.

“There are many benefits and these range from Suncorp’s efficient internal procedures through to the faith they have shown in us. They know that we will look after their customers by completing quality repairs in a timely manner and also meeting the desired average repair costs. Suncorp also offers some subsidies for our apprentices and we have just registered for some additional training for staff which hopefully will occur in 2015,” Gary said.

Not surprisingly, Gary has no intention of slowing down and plans to continue to build his business and further cement his reputation in the area.

“We are excited by the possibilities in the future and will continue to strive to improve. With a new reception area in early stages of planning and a dedicated aluminium bay as well, we are looking forward to 2015 and what it will bring,” Gary said.

Going on their past achievements, there’s no doubt next year will be a good one for Gary and his team.

20 | GLASURIT – MONCENSIO CAYMAN S

A TRUE ITALIAN

MONCENISIO It is blue, a blue as intensive as the mountain lake from which it gets its name and, it goes without saying, it is painted with Glasurit.

Created by the talented designer Daniele Gaglione and produced by Studiotorino, the MONCENISIO is a striking contrast to the Porsche Coupé Cayman S 981, which was taken as the starting point for this project. Take a look at this exceptional project in which Glasurit is a proud partner.

For all those who dream of sitting at the wheel of a unique Porsche, the wait is over. With the presentation of the MONCENISIO in Turin on 21 March, 2014, this dream can now become a reality for the 19 privileged people who will be able to purchase one of these exceptional vehicles designed by Daniele Gaglione.

Development of the project “Since Alfredo Stola established the Studiotorino back in 2005, he has successfully developed the Porsche RK Spyder and RK Coupé based on previous models of the Porsche Cayman/Porsche Boxter. He has always dreamed of pursuing this even further,” explained his longtime friend Daniele Gaglione. “On January 7, 2012, Alfredo asked me on a flight to Detroit if I would like to get involved in this project: the idea began to take shape in this Airbus 340 somewhere over Greenland. In March 2012, the third generation of the Cayman S 981 was pre-premiered at the Geneva Motor Show: We started to think about the new transformation which we call 'fuoriserie' in Italian. I produced the first drafts and, in January 2013, finalised the design after spending a weekend in the fantastic Porsche museum in Zuffenhausen, Germany, and another weekend

at the Detroit Auto Show where I also had the chance to marvel at this car. On June 9, 2013, this project officially got underway at Studiotorino.”

3D automotive dreams The name, which is inextricable from the colour of the prototype, says it all: this intensive shade of blue is evocative of the man-made lake at the summit of Moncenisio (Mont Cenis Lake in English). This alpine pass in Piemont is also a legendary location as back in 1902 the world’s first car hill climb, Susa-Moncenisio, passed here. The successful result embodies the change in continuity: Studiotorino has remained true to its roots and extended the car body to achieve enhanced aerodynamics. The specific and unique car body no longer bears the Porsche crest; instead, it has the new Moncenisio logo. It still boasts all the mechanical and safety features of the Cayman S 981. The car has a new set of tyres; the bumpers at the front and back have been completely redesigned; and the rear side windows have disappeared to make space for a large glass surface which means, from the outside at least, the car no longer has much in common with the original. All the changed elements are made of carbon fibre.

GLASURIT – MONCENSIO CAYMAN S | 21

LIMITED EDITION

Clockwise from below left: The process of fuoriserie begins with initial sketches; Sculpting the exterior is done entirely by hand using traditional methods; Final preparations are made for colour application; The final product – limited to only 20 individually numbered vehicles

Glasurit: partner par excellence This fuoriserie is part of a great Italian tradition and was produced using traditional design, workmanship, painting and upholstery methods.

The painting comes from GR Painting and uses the primer filler and the extremely scratchresistant topcoat Glasurit RATIO HS (high solid).

“The products in this line are characterised by their very high solids content and extremely low levels of solvents. They guarantee exceptional results, quality and efficiency for bodyshops,” explained Maurizio Schembri and Giuliano Ditalia, Area Sales Manager and technician from Glasurit.

This limited series is produced exclusively to order and is restricted to 20 numbered vehicles. The prototype, which bears the No. 1, is dedicated to Alfredo’s father, Francesco Stola. The lucky customers can choose between seven exclusive Glasurit shades. “With this new project,” explained Alfredo Stola, “we are sharing our passion for rare sports cars with our customers, connoisseurs and collectors and also maintaining our 90-year-old family tradition in the Italian car body scene. This would not have been possible without our partner and sponsor, who, like us, is dedicated to achieving excellence.”

22 | GLASURIT – SUBARU SAFETY

SUBARU FOCUSES EYESIGHT ON Subaru’s long-term safety commitment is highlighted by its decision to add the award-winning EyeSight™ driver assist system to every variant of the new generation Model Year 2015 Liberty, on sale in January 2015.

Sixth generation Liberty will have the latest version of EyeSight, which adds brake light recognition, pre-collision steering assist and an approximately 40 per cent improvement in distance and wide angle range, to its already impressive credentials.

The system uses stereo cameras mounted at the top of the windscreen, capturing “live” images of the road ahead – helping car and driver to react instantly to potentially dangerous situations. This can help prevent collisions, or reduce impact damage.

Improvements to EyeSight fitted on new Liberty will include: • Pre-Collision Braking – augmented with braking assistance.

• Pre-Collision Steering Assist – if the possibility of collision with a vehicle or obstacle in front occurs, Vehicle Dynamics Control activates to assist the driver in potentially avoiding it.

• Adaptive Cruise Control – improved performance when a vehicle cuts in front of the car during traffic jams and on highways. There

are four levels of inter-vehicle distance setting.

• Overall performance improvement – uses latest 3D image processing for easier recognition of lateral and distant vehicles, stabilizing control in all speed zones and improving pedestrian pre-collision detection.

• Logic Improvements - contributes to better system operation, helping maintain performance in bad weather conditions.

• Structural revisions - Cameras are positioned closer to the windscreen to reduce cabin intrusion.

GLASURIT – NEWS | 23

GLOSS MAGAZINE

LIBERTY In Australia, EyeSight has attracted insurance premium reductions for vehicle owners from Allianz and IAG, while last month in Japan three Subaru models equipped with EyeSight were awarded top ratings in a new type of assessment conducted by the Japan New Car Assessment Program (JNCAP).

BASF STAFF

QUESTIONNAIRE: James Green Your name: James Green.

Nickname: Jim. Position: Glasurit trainer.

The Advanced Safety Vehicle-Plus (ASV+) rating was awarded to Japanese domestic specification versions of the Subaru Forester, XV Hybrid and Levorg wagon.

Location: Wetherill Park, NSW.

From a potential maximum rating of 40 points, Levorg scored a perfect 40 points, Forester 39.9 and XV Hybrid 39.3, meaning all three won ASV+ designations with distinction.

Favourite movie: Taken.

Other international acclaim for EyeSight included a maximum six point rating in Front Crash Prevention (FCP) tests conducted by the Insurance Institute for Highway Safety in the United States. The superseded Subaru Legacy sedan (Liberty in Australia) and Outback were the only vehicles to receive the top rating.

What would be your ultimate meal?

Good steak, cold beer.

In 2012, EyeSight won a prestigious Japanese government science and technology award.

The five Fuji Heavy Industries (FHI) engineers who developed EyeSight received the prize for Science and Technology 2012, Development Category, from Japan’s Minister of Education, Culture, Sports, Science and Technology.

Full details of new generation Liberty will be announced during December.

Best part of your job: Meeting new people, using the latest technology.

Favourite karaoke song: Ice Ice Baby.

Which three people would you choose to share it with?

My wife and kids.

If you could trade places with any other person for a week (famous or not famous, living or dead, real or fictional) with whom would it be?

Someone with plenty of money and do plenty of gambling.

If Hollywood made a movie about your life, whom would you like to see play the lead role as you?

Steve McQueen.

If you could be a superhero, what would you want your superpowers to be?

I would have to be able to fly.

How do you relax outside of work?

Any type of bike racing.

Is there a funny story you can share with us while you’ve been involved in your job?

Yes, Steve Molnar singing Ice Ice Baby at a Christmas party.

What did you want to be when you grew up?

A truck driver.

And why did you decide on this industry?

I always enjoyed painting different things when I was younger (usually bicycle frames, not public walls).

© BASF Australia Ltd 2014. No responsibility is accepted by BASF for the accuracy of any statement or advice contained in the text or advertisements.

All material appearing in GLOSS magazine is copyright. BASC0261

I M PR I N T Editor

Tony Wiggins – Head of Coatings Australia & New Zealand BASF Australia Ltd 231–233 Newton Road Wetherill Park NSW 2164 Australia E: contact-australia@basf.com Phone: 02 8787 0100 Fax: 02 8787 0133 Glasurit® is a brand of BASF. www.glasurit.com.au www.basf.com.au Advertising Trudi Raymant – OMG! Creative Level 3, 180 Flinders Street Melbourne VIC 3000 Australia Phone: 03 9654 0532 E: trudi@omgcreative.com.au Editorial Contributing Editor Mark Bell – OMG! Creative Level 3, 180 Flinders Street Melbourne VIC 3000 Australia Contact for media enquiries: Phone: 02 9555 9476 E: lucy@lucidcomms.com.au Art Direction, Design & Production OMG! Creative Level 3, 180 Flinders Street Melbourne VIC 3000 Australia Phone: 03 9654 0532 www.omgcreative.com.au Photography Martin Reddy Marc McCormack Matthew Dwyer Debrah Novak Truck Smash Repairs NZ Lothar Spurzem Getty Images iStock

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SOLUTIONS ON TAP. GLASURIT 90 LINE IS THE #1 WATERBORNE PAINT WORLDWIDE. 90 LINE offers outstanding performance properties, including quick and efficient coverage, higher productivity levels and environmental benefits. Combine that with an exceptional support package that includes industry leading training, on-site auditing programs, outstanding field support and first-class distribution all working together to make the change to 90 LINE easier than you think.

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Glasurit, 231-233 Newton Road, Wetherill Park NSW 2164 Australia Tel: 02 8787 0100 Fax: 02 8787 0133 www.glasurit.com.au