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Living life beyond plus one

infinitieplus May 2020

VOL. 10 NO.5 Longview BUSINESS MAGAZINE

Post pandemic Leaders take on life after grim reaper defeat Superintendent Steve Clugston County Judge Bill Stoudt President/COO Kevin Hood President Kelly Hall Minister Marshall Coffey Mayor Andy Mack Dr. Samir Germanwala

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acky entered the ring in Cleveland, Ohio one evening for a boxing match he intended to win. It was not to be. At the end of the second round, he was knocked down and carried to his dressing room. But that setback did not hinder him. It actually helped him and changed his life and career. He eventually became a comedian, traveled the world entertaining large audiences and was very generous with his time to visit American troops wherever they were stationed. He was not known as “Packy the Performer.” He changed his name and was known as Bob Hope, the comedian. It’s not being knocked down that destroys us - it’s staying down. When we are down, it is time to look up and

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to look out! We need to look up to God to see what He has in store for us and then look out into His world to see where He would have us serve Him. Jesus said that “everything is possible if a person believes.” He did not mean that anything was possible with “positive thinking.” He did want us to know, however, that nothing is impossible for God to do in our lives if it is in keeping with His will for us. Prayer: Help us, Father, to be open and alert to what is going on around us and discover what You would have us to do to serve and honor You. May we do Your will! In Jesus’ Name, Amen. Scripture: Mark 9:23 “What do you mean, ‘If I can’?” Jesus asked. “Anything is possible if a person believes.” NLT

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May 2020

Table of Contents

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Longview BUSINESS MAGAZINE

Longview Leaders

Publisher / Editor Joycelyne Fadojutimi

CHANGE IS INEVITABLE HENCE, CORONAVIRUS 101! Longview, TEXAS You, are the BEST of the VERY BEST. I am so proud to live in Longview. The people are incredible. For example, various great deeds have been going on in our community to help out with the war against this invisible enemy, coronavirus. I call it COVID-19 war effort. In this May issue of infinitieplus magazine, our gracious leaders spoke directly to the community. Others were interviewed. Please, take the time and read their inspiring words of hope that is ahead of us. Please do not let vanity get the best of you, put your stylish mask on when going to public place and do not forget to social distance. But that is not all. Check out the story of Telemedicine. I wish there were a way the dentist could work on the teeth from a distance. Don’t you? That would be very nice but currently, it is not possible. So, let us find out the best patients suited for telemedicine and telehealth from Dr. Samir Germanwala and Dr. Melissa Sutton from page 16. Finally, read about the recently crowned Ms. ETBU and other contestants. Life goes on with technology despite the unprecedented time and events. Thank you, Longview, for all you do and God’s blessings to you always.

Joycelyne Fadojutimi

Graphic Designer Kuneho Designs

Submission Deadline

Cayce Billingsley 2nd runner up

L A T POS ERS K R O W

SUPER THANK YOU!

S R E FA R M ! W O

The first of every month prior to month of issue. infinitieplus magazine is not responsible for any discrepancies or changes since the publishing of this issue. At the time of publication, to the best of our knowledge, all information was accurate though not guaranteed.

! P O

Contributing Writers Andy Mack Kelly Hall Kevin Hood Colt Edwards Terri Hodge Steve Clugston Dr. Michael Guido

GROCE ST ORE RY S

TRUCKERS

Photography

Bailey Snow ETBU 1st runner up

RESTAURANT S

Haley Harmening 64th Miss ETBU

E R A C H T L ERS A E H ORK W

T EAC

HER

F IRST RS E D N O RESP

VOLUME 10 | ISSUE 5 COVID-19: Community member loves on Longview Regional Medical Center with this drawing at Hospital’s main entrance.

From all of us at 4

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Cover Story: Mayor Andy Mack

Bundles Bundles Bundlesof of ofjoy. joy. joy. It’s It’s It’swhat what whatwe we wedeliver. deliver. deliver. From From From the the the day day day you you you find find find out out out totothe tothe the day day day you you you deliver, deliver, deliver, there’s there’s there’s nothing nothing nothing more more more important important important totoLongview toLongview Longview Regional Regional Regional Medical Medical Medical Center Center Center than than than your your your and and and your your your baby’s baby’s baby’s health health health and and and well-being. well-being. well-being. This This This isiswhy iswhy why we we we provide provide provide extra extra extra amenities amenities amenities such such such asasprivate asprivate private rooms, rooms, rooms, spacious spacious spacious birthing birthing birthing suites, suites, suites, childbirth childbirth childbirth classes classes classes and and and breastfeeding breastfeeding breastfeeding support. support. support. And And And if ifyou ifyou you and and and your your your newest newest newest addition addition addition need need need a alittle little a little extra extra extra help, help, help, we we we offer offer offer perinatal perinatal perinatal services services services that that that include include include maternal-fetal maternal-fetal maternal-fetal medicine medicine medicine specialists specialists specialists and and and a aLevel aLevel Level IIIIIINICU. IIINICU. NICU. For For For more more more information information information about about about our our our labor labor labor and and and delivery delivery delivery services, services, services, visit visit visit LongviewRegional.com/baby. LongviewRegional.com/baby. LongviewRegional.com/baby.

Mayor Andy Mack

ithout a doubt, the challenge of combatting the coronavirus has challenged leaders and will change us in many ways: Can you please discuss these areas and others not included in this interview

Q. Culturally: A. Culturally this will change the way we act around other people. I think it will change the way we do business in every way: whether that be social or interpersonal. It will change our society as there is now heightened awareness for the potential of disease to spread. People will think twice about gathering in unnecessary ways. We are not accustomed to seeing one another in masks or not greeting with a handshake or a hug. And I think these greetings will become less and less.

Q. How we work: A. I think you are going to see a change in how businesses and restaurants operate. I also believe there will be more of an emphasis on hand sanitization and more conscious efforts to clean and sterilize all surfaces. Of course, there will be a subset of our society that will act like nothing has happened. However, I think those people are going to be the minority. I do anticipate our world moving more toward concierge level service. For example, people will no longer shop for their own groceries, they will no longer pick up their medicine at the pharmacy – they will have it delivered, they will eat inside restaurants less frequently – they will have it delivered to their home, they will not go into a lab to have blood drawn – they will drive through and have the phlebotomist come to them. People are quickly growing accustomed to being served in a

2901 2901 2901 N.N.Fourth N. Fourth Fourth Street Street Street • •Longview, Longview, • Longview, TXTX75605 TX 75605 75605 • •903-242-3490 903-242-3490 • 903-242-3490 • •LongviewRegional.com LongviewRegional.com • LongviewRegional.com www.facebook.com/InfinitiePlusmagazine

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Cover Story: Mayor Andy Mack new, safer way, and are going to expect these services to continue. We have not even reached the end of this pandemic – it has only just begun – and if it were to stop today, this is the worst I have ever seen in my lifetime. Nothing has ever shut down our economy on a global level like this. This will not be something we will soon forget. There has never been a time in history where every major and minor sporting event has been absolutely canceled. These are unprecedented times. So, if this does not change us then, it will force us to relive it again. Q. It will alter our economies- the way governments behave and how they interact — with both their people and each other. Please comment A. The COVID-19 Pandemic will definitely change our economy. It has woken us up at how versatile and how adaptive we can actually be. I think that is one of the blessings we will see out of this whole crisis – is how we, as Americans, are able to switch gears and do things that we weren’t normally doing. Factories producing products that they were never producing before. And I think it is going to allow us to compete with other countries now where we do not have to depend on foreign imports as more. The old saying, “Necessity is the mother of invention” has never been more true than right now. For non-essential businesses this has been a crushing blow. Hopefully most of them will survive and rebound. Even essential businesses have taken a hit, but at least they have been able to remain open and have some source of income. The impact is going to be far-reaching and long term. Hopefully people will rebound and support these businesses going forward. Also my hope is that we, as a society, will see the importance of setting back finances for a rainy day. Nobody ever could have predicted this crisis and our world coming to a halt, but now that we know this can happen, we must never forget it and prepare for the possibility of something like this happening again. I can’t help but think that to some degree this is how our parents and grandparents felt during World War II.

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Cover Story: President Cover Kelly Story Hall

I can’t help but think that to some degree this is how our parents and grandparents felt during World War II." - Mayor Andy Mack But let’s not overlook the blessings associated with a slower pace and a forced halt to life. Families are spending more time together. They are working on school work together and realizing the value of teachers. We are seeing the value of supporting our neighbors and looking out for vulnerable populations that cannot help themselves. We are reaching out to first responders to make sure they are held in a place of honor like they deserve. There is more of a focus on faith and leaning on God to give us good judgment and keep us healthy. Yes, these are terribly trying times, but God is still in the middle of it leading us through and showing us that He is here. Q. See your doctor from anywhere says telemedicine. How is this going to work for dentists and other surgical medical treatments From a medical perspective things have certainly changed. I cannot remember a time in my lifetime where hospitals have been closed to visitors and all non-emergent procedures have been cancelled. This is going to have a lasting impact on people who truly needed to be seen by a physician but were unable to or were too fearful to visit a doctor during this time. I think it will also make people think twice before people go to an emergency room with just a sniffle or a cold. And even though telemedicine has been around for a while, I think it will become more of a staple for us to use as a screening process for patients without them having to come into an office setting. |

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What continues to be interesting to watch are the companies who are thriving during this difficult time. The way we are having to conduct business remotely is breaking habits and creating new efficiencies. Innovation is taking place and entrepreneurs are bringing forth new systems to provide services.” - Longview President Chamber of Commerce Kelly Hall

ithout a doubt, the challenge of combatting the coronavirus has challenged leaders and will change society in various ways: Can you please discuss these areas and others not included in this interview. Q. How we work? A. One of the many benefits of being a 5-Star Accredited Chamber is we have extremely strong and healthy internal operations. Examples include: Updated business continuity plans as well as technology plans and systems. Having these processes in place has allowed our team to work remotely fairly seamlessly. Of course, the piece that is unsettling is our lack of personal contact with our customers. That is why our team is reaching out to our customers and having discussions with them about how they are handling the disruption and identifying best practices. Q. How we run our businesses especially those considered non-essentials? A. Our business is considered essential. Because we value our employees and their families’ health and well-being; we are allowing employees to work remotely. Our people are our #1 Asset! Q. How we socialize? A. Our staff has daily virtual meetings. This

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allows us to stay abreast on day to day activities to ensure we are not losing momentum. Q. What do you see as the long-term impact of Coronavirus-19? A. There is much unsettling uncertainty. We simply do not know what we do not know. It is critical we continue asking questions and working together to help our elected leaders think through how to phase in a “healthy” way to return to business. Life pre-COVID will not return for some time. The economic impact on our country and global economy is unknown. Our business models are changing and without good data moving forward, it will remain challenging to establish viable business plans. The reality is large spectator events such as concerts, sports, etc. will be slow to return. The ripple effect will hit their vendors hard. Urban centers will remain hot spots for virus spikes as doors begin to re-open until a vaccine is released. Companies may remain leery of ramping up until OSHA regulations are adjusted.

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Cover Story: Gregg County Judge Bill Stoudt

Pandemic Pause Changes Lifestyles Gregg County Judge Bill Stoudt talks COVID-19 B y J o y c e l y n e F a doj u t i m i / i p l u sm a g . c om

ith the COVID-19 pandemic weighing on societies all over the world many are wondering what to expect in the future. Considering the changes dictated by the pandemic, our ways of living are being drastically altered. We now have social distancing, masks, enforced staying-at-home, and home-prepared meals as restaurants and so many other businesses are closed for the epidemic's duration. For so many of us, curbside service, while better than nothing, is hard to get used to. “TGIF, THANK GOD IT IS FRIDAY” have largely lost their allure because: • Streets no longer bustle with traffic • Restaurants are locked and empty • Hostesses and waitresses have been put on waivers for no telling how long • Bars are no longer bustling with patrons • Community events with teeming attendances are cancelled • Parking lots have plenty of spaces • Medical waiting rooms are no longer packed with patients • Grocery stores are thick with customers buying up essentials and cleaning/disinfecting agents. • Curb-side delivery is now the new buzz word • Families feel they are hunkered down in their bunkers These are just a sampling of the changes wrought by the coronavirus. Gregg County Judge Stoudt bemoans the inconvenience imposed by disease-induced

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Cover Story: Gregg County Judge Bill Stoudt embracing others like in pre-COVID days. "Until we get a vaccine, people will be wary to get back to the old normal," says Stoudt. Most people will still take the personal responsibility of washing hands, wiping down surfaces with antibacterial soap, social distancing and avoiding crowds whenever possible." With Shelter-in-Place and Work from Home directives, the overall work environment has changed. Stoudt foresees work-at-home as being phased out slowly but not completely as the pandemic threat fades. "The court has been doing some court cases using Zoom," he says. "Getting together a jury is another story." As a change champion, Stoudt habitually watches for ways to save the county money. He has thus accumulated a robust rainy-day fund. Still, he points out, "Sales taxes have dropped, and I do not see it getting better soon. County government will have to adjust. Right now, we are leaning on our reserves." Harmonious relationships are vital for

Ad County Judge Bill Stoudt

adjustments. "Culturally, we will lose our humanity," he says. "I am used to patting people on the back, shaking hands and hugging. We are human. Humans like to socialize, and this is not going to happen anytime soon unless a vaccine is found.” Indeed, without a vaccine/cure few will be willing to return to their old ways of living. Even if they do not practice social distancing they are not running up and |

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weathering hard times. "I have a great relationship with Mayor Mack and other mayors," says Stoudt. "We are working together to get back on our feet again. Even though we are in the middle of the pandemic we are making progress." COVID fomites and asymptomatic vectors are innocently going about their business inadvertently infecting others. And there lies the conundrum for vulnerable people with underlying health challenges. Hence, Stoudt was also asked how Gregg County can resume normal business without sufficient testing, Stoudt responded, "We are not testing enough because no one was prepared to put together a test. This is an invisible enemy. Some people react differently to the virus. Some people have it and do not even know it, and others get it and die." But that is not all. Furthermore, his Honor credits fiscal responsibility for Gregg County's not being financially shaken by the COVID-19 pandemic. He also points to age as a positive factor. "You must change with the times to be economically viable," he says. "One thing about getting older is that things change over time, and you have to be nimble enough to adapt." Moreover, Stoudt thanked both the city of Longview and Gregg County for taking swift action to implement the Center for Disease Control's and the governor's mandate. "We were the first to institute the 'Stay at Home' order, and that has helped us. These are challenging times, but I am confident we will come out of this," he says. "Our community will be different. People of East Texas are a tough lot, and we will make it. This will be quite an experience." Like so many others, his Honor, wears a mask when going to very public places in accordance with CDC guidelines. "It never crossed my mind, that I will be wearing a mask," he chuckled. "I think the vanity part gets the best of us."

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Cover Story

Cover Story: President/COO Kevin Cover Hood Story â&#x20AC;&#x153;We are here, and we are ready to help,â&#x20AC;? will remain our guiding principle on the road ahead, as we continue to assist our customers moving toward a new normal. Without question, our role as Trusted Advisors has NOT changed because our call to serve has never been greater.â&#x20AC;&#x2122; - Texas Bank and Trust President and COO Kevin Hood.

ithout a doubt, the task of combatting the coronavirus has challenged leaders and will change us in many ways: Can you please discuss these areas and others not included in this interview. Business Culture: Texas Bank and Trust I dare say is somewhat ahead of the social distancing curve because of customer privacy. Prior to COVID-19, the bank asked customers to stand far from each other even though I do not know if it is 6 feet. New Normal: Some customers have learned banking without leaving their homes or offices during COVID-19 pandemic. Q. Do you expect same; more or few foot traffic inside the bank post COVID-19? A. At Texas Bank and Trust, what we have always tried to do with an omnichannel approach is to create for our customers a banking environment that meets their individual needs and preferences. Therefore, the level of traffic inside our branches or through our drive-in facilities post-pandemic versus our e-banking channels, like many industries, remains to be seen. Our customers will ultimately make the channel choice that is most comfortable for them, and that may certainly look different for many of our customers going forward. What we do know is that we will return to full service in our lobbies when we believe it is safe to do so for our staff and customers, under the guidance and directives of our local authorities and health officials. Q. Banks of the Future: What did you have in place that helped Texas Bank and Trust better weather COVID-19 in terms of technology and customer relations/satisfaction?

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A. For the past decade, we have made a considerable, yet focused, investment in the development of a digital banking infrastructure - via online, mobile, and an expanded ATM network - that would allow customers to transact all of their banking business in a virtual environment, should they prefer. Along the way, we have integrated additional e-services, such as online account opening, mobile check deposit, and payments, both for bills and person-to-person, to establish one of the most comprehensive bank on demand service lines. The current crisis has helped us to identify areas for fine-tuning of that infrastructure, such as for speed and system accessibility with periods of high customer usage. Admittedly, no one could have predicted the overwhelming user traffic we would experience with the arrival of the first electronic stimulus payments in mid-April. Nevertheless, the beauty of our planning is that, when the moment demanded, we had a solid foundation already in place, one we could just simply expand and enhance upon as opposed to having to build a framework from squareone when our customers needed it most. Q. Employees: During COVID-19 what happened to the tellers who attended to customers inside the bank because their customers could not come inside. Was the drive thru fully staffed prior to COVID-19? What is the future of the inside tellers after COVID-19? Will you keep the same number? A. Agility is one of the greatest assets any organization can have in a game-changing moment like COVID-19. Business Continuity in times of crisis is something we regularly train for at our bank. And, while there was no exact step-by-step outline for a pandemic of this magnitude, since the start of the crisis, our teams, with that training, have proven to be nimble and able to make adjustments without significant sacrifices to our service quality.

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Cover Story: Story President/COO Kevin Hood

Cover Story: President/COO Kevin Cover Hood Story

When the decision was made to transition all teller services to our branch drive-in facilities for 19 locations, our Retail Services Division team, TB&T’s largest division in terms of staff, did so in a period of just 24 hours. To ensure effective social distancing of the staff, tellers and branch services representatives were moved to bi-weekly rotating teams; whereas, other departments throughout the bank implemented “workfrom-home” status for employees, where it was deemed feasible and appropriate. What our TB&T officers and employees have accomplished each and every day during this unprecedented time in our history proves once again why they are so essential. There have been NO reductions in our staff numbers or work hours at any time with these alternative work environments. In fact, we look forward to the day our teams come back together to serve our customers as one again. How we Socialize: The Bank is known for several annual gatherings like the OMNI Christmas Open House, the Photography Contest, and other gatherings. Q. How will post COVID-19 affect these traditional get-togethers since experts are predicting that the regular flu season may also carry COVID-19 in Fall? A. At this time, the only bank event that has been officially cancelled is the 38th Annual Photography Contest & Exhibition, originally scheduled for late June 2020. The bank will proceed with designing a 2021 collector’s calendar from winning entries of past competitions. That calendar, entitled Reflections, will be available in all TB&T branch locations in mid-December 2020. The 39th annual contest and exhibition will return in June 2021. Participating photographers will be notified of “Call for Entries” for that live event in May 2021. Scheduling for all other public events for the bank will be evaluated in the coming months. Economy: COVID-19 will alter economies and people- the way governments and society behave and how they interact with institutions. People have been asked not to pay their mortgages and other bills for 2 months to help them tide over these unprecedented times.

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Texas Bank &Trust Executive Management Team: Standing l-r: Gary Mulhollen, Randy Bjork, Claude Henry, Kevin Hood, Rogers Pope, Jr., Danielle Herd Webb, Scott Dickerson and Karen Partee Seated l-r: Craig Chaikin, Connie Milligan, Maurita Myers, Jeff Wyatt, Sheri Parish and Shane Best

“…we believe, as one of the strongest independent banks in our state, we are uniquely positioned to provide solutions to our customers in these times and to be at the forefront of the economic recovery.” - Texas Bank and Trust President and COO Kevin Hood |

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Q. How easy or difficult will it be for borrowers to meet their obligations at the end of the grace period because they will be 2 months behind. Moreover, the 3-month bill will be staring down at them. What advise will you give borrowers so as to not default on their loans prior to COVID-19? A. No doubt, the economic landscape will look decidedly different in the coming weeks and months as we begin to see a gradual reopening of our economy and the relaxing of shelter-in-place orders across the country. Nevertheless, we believe, as one of the strongest independent banks in our state, we are uniquely positioned to provide solutions to our customers in these times and to be at the forefront of the economic recovery. We do not know when exactly that will be, or what it will look like. But, TB&T wants to be a www.facebook.com/InfinitiePlusmagazine

part of it, in much the same way we were successful in helping hundreds of small businesses throughout the region in recent weeks receive needed relief funding through the Small Business Administrations’ recent Paycheck Protection Program, made available under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. What has been our mantra throughout this time —“We are here, and we are ready to help.” — will remain our guiding principle on the road ahead, as we continue to assist our customers moving toward a new normal. We encourage borrowers to communicate with us during trying times because we believe that timely communication is essential to resolving any issue if we work together. Without question, our role as Trusted Advisors has NOT changed because our call to serve has never been greater.

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Cover Story: Dr. Samir Germanwala

Cover Story: Dr. Melissa Sutton

Telemedicine, Telehealth:

Modern technology facilitates healthcare Telemedicine is a special blessing for established, older patients and anyone would who otherwise have to travel long distances for person-to-person appointments with physicians

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ince the 1950s, medical technology has steadily eased the burden of seniors who wish to age in place. Furthermore, patients in rural areas who might previously have only accessed physician care with great difficulty can now contact their healthcare providers virtually. Doctors and their patients can exchange crucial information merely by gazing at their computer screens, and this includes medical device readouts from distant locations. Such telemedicine software enables physicians to diagnose conditions and prescribe medication and treatment without the need for time-consuming personal appointments. Patients can confer with their doctors from the comfort of home. Still, the slowness with which telemedicine and telehealth is being implemented means these procedures remain new and unfamiliar to some healthcare providers. Even now, ongoing expansion and development of medical technology and innovation is expanding its usability and usage among an increasingly techsavvy populace eager for increased convenience in the application of medical attention, affordability, and increasingly effective treatments. The time has come for healthcare systems, medical groups, providers, and individual practitioners to implement telemedicine into their medical services applications. The service is implemented in multiple fashions. The most traditional and basic is by telephone, but

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Dr. Samir Germanwala

some countries require a secured HIPAA complaint video conference tool. Some telemedicine providers do offer this service. Also, there is the option of using portable telemedicine kits which have such computer and mobile medical devices as ECGs and vital signs monitors. Physicians can also employ high resolution digital cameras in order to transmit detailed medical |

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The provider is getting a bird's-eye view of patients' living conditions. What are they eating that you could not see prior to telemedicine? The provider is able to see living conditions of the patient and assess if any help is needed, which was not possible before."

images to specialists. There is also robust telemedicine software that provides a wide range of services such as data storage and live video conferencing. Thusly, there is a broad spectrum of state-of-the-art telemedicine equipment and resources available to patients, making it possible for them to remain at home and still â&#x20AC;&#x201C;Melissa Sutton, DNP consult their healthcare providers. Current stay-at-home executive the drive to and from to see the provider." orders make telemedicine an even Regional Clinic Nurse Practitioner more valuable resource. Quarantines, Melissa Sutton concurs with Germanwala face masks, avoiding crowded areas, on this aspect of telemedicine and and social distancing are also wise telehealth. precautions considering the threat of "The provider is getting a bird's-eye the coronavirus pandemic. Since expert view of patients' living conditions," she estimate that fifty percent of COVID-19 says. "What are they eating that you could virus carriers are asymptomatic, not see before. The provider is able to Consequently, they are innocently see living conditions of the patient and spreading the virus at certain stages of Melissa Sutton, DNP assess if any help is needed, which was not incubation. possible before." For these reasons, telemedicine is a Sutton also points out that patients like safe way for treating patients. Actually, a marvelous thing for patients and providers. Experts estimate that this service because of its flexibility. It is easy to make appointments this way because medical staffs would 50 percent of Americans are asymptomatic hence, Regional Clinics Cardiologist Dr. Samir Germanwala, have already gone over medications with patients and done all prerequisite paperwork. DO, FACC, and FSCAI strongly points out that Telemedicine is especially a blessing for established telemedicine is safe for provider and patients; making patients who are older and/or would otherwise it a win-win for both parties. have to travel long distances for person-to-person "If it is the first visit with the physician, you may appointments with physicians. not be able to examine the patient. However, if you Germanwala notes that although telemedicine already [have] put a stint in the patient, follow-ups are may not be for everyone, it is a priceless means for now easy for both parties," he says. "The patient does healthcare providers to extend their services in other not have to get into the car and drive to the clinic to markets, particularly if these providers have specialties see the provider. For some of our patients who live in the Texarkana and Dallas area, they save time, gas and to offer. www.facebook.com/InfinitiePlusmagazine

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Cover Story: Superintendent Steve Clugston

Cover Story: Superintendent Steve Cover Clugston Story

Pine Tree ISD Superintendent Steve Clugston weighs up COVID-19 Says Pirates families will sail through. “Our students are resilient and will overcome the lost academic time. We have been building quality relationships, finding better ways to meet the needs of our students, and becoming servants to the needs of our community are the best ways to overcome these challenges. We will be stronger when this is all over.”

ithout a doubt, the challenge of combatting the coronavirus is challenging leaders and will change education/schools in many ways: Can you please discuss these areas and others not included in this interview.

Q: Pine Tree Independent School District Culture: How did COVID-19 affect students, parents and staff since Spring break. The biggest affect has been on their daily routine. Rather than coming to school, going to games, and hanging out with their friends, students and parents have had their entire routine turned upside down. Students tend to be very social, especially at school, and now we are living the reality of social distancing. Q. How did PTISD reach out to their vulnerable population -indigent families without desk or laptops and a reliable internet connection in the homes needed for online classes? A. We have made phone calls and numerous home visits to make sure our students have everything they need to complete their classwork. Whether its providing an electronic device, a hard packet, or books, we make sure they have what they need. New Normal: Face masks, social distancing, hygiene with constant cleaning, and avoidance of crowds at all costs is the in thing. This CDC

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COVID-19 lifestyle may remain in place for a while since experts leaning on flu science think this virus may sneak back in Fall, the regular flu season. Q. What are your plans for going to back school in Fall with reference to: 1.) Classroom seating and size 2.) Cafeteria service 3.) Recreation time when students are in crowds and make physical contact 4.) How do you envision PE classes? 5.)How do you foresee student hall movements on campuses? A. We have about four different contingency plans in the works, all dependent on the amount of social distancing put in place at the time. Regardless, everyone will be more acclimated to personal safety practices, like washing their hands, not touching their face, cleaning touch points, etc. This alone will help reduce numerous infectious illnesses that make their way through the halls of America’s schools each year. Our contingency plans would include everything from wearing masks to staggered attendance times for students to reduce the number of kids in the building at one time. Q. Schools of the Future: What did you have in place that enabled PTISD meet COVID-19 without faltering teacher/parent relations cum satisfaction? A. I believe the number one factor we had going for us in Pine Tree was our reliance and understanding of the importance of relationships. We pride ourselves

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on building quality relationships from day one, which allows us to understand and meet the needs of our students in a more effective manner. These relationships build trust and improve communication, which are both essential in the scenario we are currently living. Change is inevitable. Change champions are leaders with dedication and tenacity who run nimble organizations. Q. As a change champion, how do plan to move your District forward with a pandemic experience? A. We will be stronger as a district when this is over. We have strived to maintain our quality relationships, we have continued to meet the needs of our students, and we have worked to help our parents get through a very challenging time. All of these things will improve our ability to grow students through stronger and more meaningful relationships, trust, and understanding. In addition, the growth of our teachers at using remote instruction, through the use of technology, will transfer into the traditional classroom and enhance their ability to teach students. Q. Employees: Assess the impact of pre and post COVID-19 on your teachers/ paraprofessionals. How will this pandemic affect their duties post COVID-19? A. Two things come to mind, we will be more mindful and committed to good hygiene habits in order to keep our staff and students safe and we will be more appreciative of the time we get to spend together.

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Superintendent Steve Clugston

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Superintendent Steve Clugston

May 2020

Cover Story: Superintendent Steve Clugston Economy: COVID-19 will alter economies, education, and culture- the way governments, schools plus society behave and how they interact with each other. For example, students did not finish the school year much less walk the stage on a scheduled graduation day. Q. How will this interruption impact student achievement from 1st to 11th grade in 2021-2022 school year? A. I believe our students are resilient and will overcome the lost academic time in the traditional school setting. What will always be remembered is the lost time together, lost events and lost activities. The COVID-19 pandemic will create its own memories, but the lost opportunities will not be forgotten. The lost opportunities together will inspire our students to appreciate future events, activities, and learning opportunities which, I

believe, will make them one of our most productive generations. Q. Expert Opinion: Finally, what are the challenges for public schools, students, and their families in the days ahead? What are some solutions to these challenges? A. Our biggest challenge is preparing for the unknown and helping families overcome the financial devastation that this pandemic has caused. So many families have lost jobs and many of these jobs will not return. Helping our families manage these difficult times, continuing to educate and grow their students and preparing for what the new normal may become is our challenge. Continuing to build quality relationships, finding better ways to meet the needs of our students, and becoming servants to the needs of our community are the best ways to overcome these challenges.

“We are here, and we are ready to help. Always Texas Strong.” As community bankers, we acknowledge our responsibility to invest in the communities we serve with our time, talents, and financial resources so that Texas remains a vibrant place for families and businesses to grow and prosper. Our call to serve has never been greater.

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Community Connections Education ETBU Haley Harmening nabs Miss ETBU 2020 line vote by students, faculty, and staff. “Despite the challenging circumstances we wanted to maintain as many aspects of this important and long-standing tradition as possible,” ETBU Dean of Students Blair Prevost said. “Thanks to the adaptability of our contestants and judges we were able to conduct the interview as well as question and answer portions of the selection process by video conference. We have been conducting the student, faculty, and staff voting online for many years, so that was unchanged.” The evening wear and talent portions of the Haley Harmening is actively involved at ETBU and surrounding East pageant were removed this year, as was the traTexas community. She was selected from 8 contestants at the annual ditional reception that unites all former Miss pageant ETBU’s Student Government Association sponsors. ETBU winners with the current year’s contesaley Harmening, a senior worship studies tants. Miss ETBU 2019 Ronni Ward shared words of major from Richmond, Texas, was recently encouragement for Harmening, who did not have the crowned 64th Miss ETBU. Harmening is customary pageant experience due to the circumstances. actively involved at ETBU and in the sur“Serving as Miss ETBU 2019 was the absolute rounding East Texas community. She was time of my life. From serving in the community of selected from 8 contestants during the annual pageant Marshall to travelling the world to Tokyo Japan and that ETBU’s Student Government Association spon- working in the mission field, I have seen God move sors. Sophomore speech communication major Bailey in so many ways,” Ward said. “To Miss ETBU 2020, Snow was selected first runner up, and junior elemen- you are taking on this role in a time where everything tary education major Cayce Billingsley was selected seems so uncertain, but please remember that we serve second runner up. a God that has already written this chapter that we “Representing our University as Miss ETBU is such are living out. Hold your head high and know that an unexpected honor,” Harmening said. “This is going to this title is going to bring you opportunities that you be a platform for God and God alone! I will do my part never imagined and memories that will last a lifetime. to serve our community, to remain involved in as much as ETBU is a place we call home, and now you represent possible on campus, to love everyone as Jesus would, and us all, wear your crown proudly.” to be a light on the Hill. My fellow Tigers are so important As Miss ETBU 2020, Harmening receives a generto me and I truly want the best for our institution. I pray ous academic scholarship as well as the opportunity to that in my reign as Miss ETBU through the 2020-2021 represent the University throughout the community school year, people see Jesus, and not Haley.” and region. Throughout her time at ETBU, Harmening has been “I'm most looking forward to the new relationactively involved on campus through participation in ships that are waiting to be formed,” Harmening conHilltop Singers, Lampsato Worship Band, Chapel Band, cluded. “I am thrilled to stand alongside Dr. BlackConcert Choir, ETBU Theatre, Marching Band, and has burn and the faculty and staff to show people that our served as a Tiger Camp leader. university is different because of the love of Christ. I Due to restrictions and safety precautions regard- believe that there will be many experiences I'm not exing the COVID-19 health crisis, the University had to pecting that will help me grow as a person and young pioneer new ways to carry on the time-honored tradition. adult, and I choose to embrace the future. This school Each contestant went through an online interview and year is going to be phenomenal and I am anticipating question-and-answer process, in addition to the usual on- the good works of God!”

4/3/20 8:45 AM

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Cover Story: Alpine Church of Christ

Local Church provides meals and support Alpine Church of Christ loves and appreciates sacrificial lives of healthcare employees plus praying for them. Donates 900 meals to Christus for staff; 200 meals to Longview Regional Medical Center to feed those most affected by COVID-19.

Longview Regional welcomed us to bring about 200 from Bear Creek Smokehouse. These meals are to feed those most affected by COVID-19, a different approach from Christus, but just as effective, we hope, in encouraging those workers." Alpine has a history of unselfish service to the Longview community. Its church body is serious about providing more than sermons to those in need. Located on a hilltop on the northeast loop, church members refer to their community service as "getting off the hill." "To get off the hill means we understand our call to serve outside the church," Coffey said. "Every member has a mission." Alpine Church of Christ regularly collaborates with Pine Tree Church of Christ with what these houses of worship call their Caring and Sharing program and a food pantry and clothing ministry on Mobberly Avenue. There is also Pathstones, which is a reduced cost counseling service, and on Wednesday nights their Compassion Clinic provides medical services for those lacking medical insurance. The busy members of Alpine Church of Christ are indeed one of East Texas most vital and compassionate resources.

B y J o y c e l y n e F a doj u t i m i / i p l u sm a g . c om

lpine Church of Christ has selflessly donated 900 meals to the day and night shifts of CHRISTUS Good Shepherd Hospital. Country Tavern delivered the food. Administrative Director of Emergency Services Sherry Ruschmeyer was there to accept the savory contributions and stated the hospital and its employees are touched and grateful. "We are all very humbled and blessed by the generous meal sponsored by Alpine Church of Christ," she said. "The community support and love shown to our frontline healthcare staff at CHRISTUS/Good Shepherd has been amazing and inspiring." Ruschmeyer's response to the contributions did not end here, either. She credited both the church and those who delivered the blessing. "The compassion our community has shown to CHRISTUS/Good Shepherd is inspiring," she said. "Thank you, Alpine Church of Christ for your generous donation of meals provided by Country Tavern. We have received 900 meals today to feed our associates on day and night shifts." Alpine Church of Christ is living up to the Biblical declaration that faith without works is dead. By sustaining and comforting healthcare workers in this pandemic-plagued time, this congregation is truly demonstrating Christ's love. Still, Pastor Marshall Coffey made it clear who was really behind this act of compassion. "First and foremost, I don't want any credit for

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this good work, and those who contribute from their own pockets don't want kudos either," he said. "Instead, we want all glory to go to God Almighty through Jesus Christ." Furthermore, Coffey emphasized the crucial nature of working to support medical facilities during this time of worldwide epidemic.

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"Jesus came as the Great Physician and healed people as a sign of the kingdom. He still heals in various ways," he said. "The church still offers spiritual healing, but we recognize the importance of being physically whole. We have two awesome hospitals who offer the Longview area tremendous medical care." This church family is poignantly aware of how healthcare professionals today are under, what may be the greatest stress since the Spanish Flu epidemic of a century ago. There is the dire possibility that the hospital overcrowding and death rates of major cities like New York could happen in East Texas. Such a burden could, in fact, soon overtake this area and its medical First and foremost, I do not want professionals. Healthcare providers elsewhere have contracted and sometimes any credit for this good work, and died from the COVID-19 virus, and those who contribute from their own Alpine Church of Christ's parishioners want to make sure local doctors, nurses pockets don't want kudos either. and their associates are aware of how Instead, we want all glory to go to much they are treasured. "We want our healthcare workers to God Almighty through Jesus Christ." know we appreciate their sacrificial lives for the good of others, and that we love them - Minister Marshall Coffey, Alpine and are praying for them," Coffey said. Church of Christ, Longview, Texas. "In addition to the 900 meals at Christus,

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Cover Story: Terri CoverHodge Story

Cover Story: Colt Edwards “From personal to business, our products are designed to help you succeed. We call it the Texana Experience. It is enjoyable, easy, and personalized through servant leadership.”

come inside. And, the drive thru was fully staffed prior to COVID-19? A. We kept our staffing levels at the same level as when we entered into the COVID response. Our drive Texana Bank: Here Today. Here Tomorrow. – Terri Hodge throughs are situated in a manner in which the staff can serve both lobby and drive-thru traffic. We maintained ithout a doubt, the challenge of in place that helped Texana Bank better weather a very rigorous plan of cleaning workspaces and combatting the coronavirus has COVID-19 in terms of technology and customer customer points of touch that included the cleaning challenged leaders and will change relations/satisfaction? of the pneumatic tubes, both inside and outside, and us in many ways: Can you please Our online banking and mobile app make it regularly washing hands to ensure that our employees discuss these areas and others not seamless to deposit checks from home, send money and customers stayed healthy. included in this interview. to others through our “Pay 2 Pay,” and save money Q. What is the future of the inside tellers after Q. Business/Customer Culture: How did through our “Pay It Forward” accounts, which can be COVID-19? Will you keep same number? COVID-19 affect Texana Bank and their customers. opened online at WWW.TEXANABANK.COM. A. Our staffing levels have not changed, and we What will banking look like post COVID-19 when Q. Employees: During COVID-19 what do not expect them to decrease. We plan on adding Texana Bank open their doors for their customers to happened to the tellers who attended to customers additional employees after the economy is back up walk into the brick and mortar bank? inside the bank because their customers could not and running. The benefit of a small community bank A. We continue to operate and serve our customers is our employees wear multiple hats, without interruption. The only change customers have so we are able to serve you in a more seen is limited access to our lobbies, and most traffic complete manner instead of having has transitioned easily into our drive through lanes to get help from multiple different during the interim period. I do not believe this has people. significantly changed banking. If anything, I believe it Economy: COVID-19 will alter has highlighted the importance of a REAL relationship economies and people- the way with our customers. We know their family. We know governments and society behave and which ones bake good cookies! Most importantly, they how they interact with institutions. get the same in return and we both miss that time of People have been asked not to pay interaction. We are more than bankers; we are their their mortgages and other bills for 2 friends and neighbors. I believe we will see a small months to help them tide over these resurgence of the style of banking a lot of us grew up unprecedented times. on. Q. How easy or difficult will it be New Normal: Some customers have learned for borrowers to meet their obligations banking without leaving their homes or offices during at the end of the grace period because COVID-19. they will be 2 months behind. Q. Do you expect same, more, or few foot traffic Moreover, the 3-month bill will be inside the bank post COVID-19? staring down at them. What advise will A. It is my belief as individuals we desire and you give borrowers so as to not default ultimately need face to face contact with one on their loans prior to COVID-19? another. The additional service points customers A. The relational portion of currently use from home emphasize the value we our profession will shine and this provide in times like these; however, I believe why it is so important to have banking will continue to sustain face to face that relationship with your local interactions over remaining separated by technology community banker. Our jobs are and glass. I think our lobby traffic will increase to help people during economic TEXANA BANK MANAGEMENT TEAM: because these recent weeks have highlighted our peaks and economic troughs. We are Colt Edwards, Market President; Terri Hodge, Branch Manager; Johanna desire to see and interact with one another. actively visiting with our customers Hodges, Loan Officer and Adrianna Barrios, Retail Loan Officer. Q. Banks of the future: What did you have

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and planning for scenarios that will independently affect each customer. Our customers trust us for guidance and direction because we pride ourselves on honesty. Difficult conversations will arise, but the skills and resources we have at our disposal will help us advise our customers in navigating the coming obligations. Expert Opinion: Finally, do you see increasing layoffs, plummeting incomes, weakening consumer spending and fewer production of goods and services? Why or why not? A.To me, this is a very complex question to answer with a short response. In short and in my estimation, the longer this period lasts, the more severe we can expect the unintended consequences to be. There will be small businesses that may never make it back, which is heartbreaking when you think about all the effort and sacrifices made to start the business. We are already starting to see layoffs and I expect this to increase at a much more rapid pace the longer this period lasts, especially with businesses that were unable to get the PPP loans. Research shows that wages have been relatively stagnant for years. If workers incomes continue to remain stagnant and/or benefits are lost, which is a very real scenario, the cost of milk, eggs, bread, and other essential items increase, but not just through the consumers reduced purchasing power. Our emotions drive a lot of purchases, rational or not, and this is one of my main fears moving forward. We have seen this happening through the recent rushes on goods within our local stores. Supply chains are being interrupted, both internationally and locally, so this recent economic setback could accelerate those effects on consumers faster than we know. I am proud to say that our community is resilient and does a great job of taking care of its own. I fully expect that strength and perseverance to continue, no matter what the economic climate may be. The most important thing you will find at Texana Bank is a personal relationship with a local professional who will be there to walk with you through your financial future. From personal to business, our products are designed to help you succeed. We call it the Texana Experience. It is enjoyable, easy, and personalized through servant leadership. Texana Bank: Here Today. Here Tomorrow.

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YOUR FLOORING, LIGHTING, APPLIANCE AND MORE STORE

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Second Chance

Second

marriage guide

aking a chance on love and marriage for the second (or third) time is certainly worthy of celebration. The Pew Research Center reports that at least four in 10 new marriages now include at least one partner who has been married before, a trend that is on the rise. Planning a second wedding can be challenging, as individuals may be worried about proper etiquette, superstitions or meeting the expectations of others. But there are no hard rules governing second weddings. Now that couples are older and a bit more experienced, wedding planning may be met with greater enthusiasm and patience.

Donâ&#x20AC;&#x2122;t feel beholden to intimate affairs. Second weddings tend to be more intimate, as guest lists tend to be smaller and couples tying the knot again may prefer more intimacy and less hustle and bustle. But couples should not avoid inviting people simply because second weddings are typically small affairs. Invite as many friends and family as you want and as your budget allows. Set up a registry. Established couples may have the household basics already in place, but registries can include fun or entertaining gifts that speak to couplesâ&#x20AC;&#x2122; interests. These may include home theater systems, fancy cookware, athletic equipment, or even funds for travel.

These tips can help the process along.

Involve the children. Couples who have children can make them a special part of their second wedding Dress it up. Brides need not eschew white celebrations. Kids can play any role in the ceremony, if they prefer to wear it for their second weddings. depending on their age. If the second marriage comes White, cream, ivory, or other shades are perfectly after an amicable divorce, couples can invite their acceptable. Also, brides can make their gowns as former spouses to provide support to their children lavish or as simplistic as they desire. The length so they can feel comfortable in the wedding. and style of the dress should reflect the formality and scope of the event. Be prepared. The marriage application process is similar the second time around, but additional Make it unique. Couples who have been documents, such as a divorce decree or death cermarried before may want to set this new occasion tificate, may be necessary. These legal documents apart from their previous weddings. Bridesâ&#x20AC;&#x2122; maga- also will be needed for men and women who intend zine experts suggest discussing previous celebrations to change their last names after getting married. A and what can be done differently this time around. second marriage deserves as much celebration as the Couples can use this opportunity to get to know first and gives couples an opportunity to express their each other more intimately by personalizing their love for each other and their appreciation to their festivities. friends and families.

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The Rings

The 4 Cs of Diamond

iamonds are the stone of choice for engagement rings and wedding jewelry. Diamonds are durable and remain a timeless way to complement every style. Anyone who is about to purchase a diamond is encouraged to do their research about selecting quality diamonds. At the heart of the diamond grading process are the 4 Cs of diamond quality. The Cs refer to carat weight, color grade, clarity grade, and cut grade. The Gemological Institute of America {GIA}helped to create the Diamond 4 Cs and the International Diamond Grading System. These benchmarks are used to classify all diamonds. The following is the GIAs explanation of each component of the system.

Carat: Diamond carat weight is the measurement of how much the diamond weighs and is equivalent to 200 milligrams per carat. Each carat is subdivided into 100 points. Therefore, a one-carat diamond is 1.00 or 100 points, while a twenty-five point diamond is .25 carats. Naturally, larger diamonds can be rare and desirable.

Color: A white diamond is more valuable the less color it contains. GIA uses a D-to-Z grading system to determine a diamondâ&#x20AC;&#x2122;s color value. D would be a colorless diamond and Z the most saturated with color. Clarity: Diamonds are formed by carbon exposed to heat and pressure. Natural internal characteristics known as inclusions and external components called blemishes are the norm. The closer the gem comes to being perfectly pure without inclusions or blemishes, the greater the value.

Cut: To transmit light and sparkle, diamonds must be cut precisely and with great artistry. A diamond will be further graded based on symmetry and proportions, as well as how the stone returns light. Brightness, which is the internal and external white light reflected; fire, or the scattering of white light into rainbow colors; and scintillation, or the sparkle the diamond produces, are factored into how the cut is valued.

Tips for a successful

Engagement

marriage proposal is such a memorable moment in a couples lives together, those doing the proposing often go to great lengths to ensure things go smoothly. While there is no proposal playbook, these guidelines can assist those ready to take the leap.

sider waiting to propose at a more relaxed time.

Enlist help from others. Ask friends and close family members to be your accomplices so that information can be gathered without generating suspicion. This can be especially helpful when finding the perfect ring.

Keep it simple. The more complex a proposal, the more opportunities for things to go wrong. Simplicity, even if it means keeping the proposal to yourself until the question has been popped.

Add a personal touch. Taking a sweetheart back to a special place that recalls a significant moment can set the backdrop for a memorable proposal.

Embrace the old fashioned. Show respect to future in-laws by speaking to them about intentions to propose and ask for their blessings. Get down on bended knee when asking for a sweetheartâ&#x20AC;&#x2122;s hand.

Consider timing. A person may be so excited to propose that he or she fails to consider how the other person in the relationship is feeling. Con-

Marriage proposals happen every day. With humor, confidence and a heart full of love, popping the question can be a success.

JEWELRY

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INSIDE:

Second Marriage Guide The 4 Cs of Diamond

Tips for a successful engagement

FLIP THIS MAGAZINE The journey of love marriage family