Maximising Benefits Delivered Through Change

ORGANISED BY OFFICIAL REGIONAL RECRUITMENT PARTNER

Maximising Benefits Delivered Through Change Practical approaches to maximise the returns on investment on change and improvement initiatives 27 – 30 May 2012 • Dusit Thani Hotel, Dubai, UAE

Top 5 Learning Objectives 1. Implement practical benefit management tools and approaches to maximise the benefits and returns on investment on change and improvement initiatives 2. Acquire benefits management skills and tools which you can apply within your organisation 3. Understand the real world challenges for maximising benefits, and learn approaches to overcome these

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4. Gain an understanding of the wider context for successful change management and best practice for business cases 5. Facilitate benefit management processes and workshops for small and large change programmes within your organisation

Maximising Benefits Delivered Through Change 27 – 30 May 2012 • Dusit Thani Hotel, Dubai, UAE Course Overview

Meet Your Expert Course Director Jagjivan (Judge) Matharu Judge has over 21 years’ work experience in various roles including Management Consultancy, PMO functions, Business Planning and Programme and Project Management. He has worked within the global telecoms industry and more recently within local government, voluntary and charitable organisations.

His recent experience has been on large scale global transformational change programmes where he has used his expertise to provide consultancy on many aspects of change management including leadership, benefits management and business case development.

Judge is a specialist in Benefits Realisation Management (BRM) - which he has now practised for over 6 years - PMO Consultancy and Business Analysis. The development of organisational capability through training and practice is also a key skill.

Judge is the director of his company, Transform To Success Ltd, which provides consultancy services to organisations going through change.

He has consulted extensively at senior management levels within organisations up to and including board level across private, public and third sector organisations.

He is an academic achiever. Having gained a first class honours degree in his younger days, he has recently graduated with his MBA from the world ranked Henley Business School and is currently working towards a CIMA qualification to enhance his management accounting skills.

He has continued to focus on his personal development throughout his professional career, including developing skills and gaining qualifications in Managing Successful Programmes (MSP), Six Sigma, Benefits Management and Business Finance Judge is now part of the faculty at Henley Business School where he is involved in developing and delivering executive education to experienced managers from industry and is in the process of writing his first book to share his knowledge and experience in benefits management.

Judge likes to work in an open, collaborative and engaging way.

He is very approachable, a good listener and encourages questions, discussion and debate. He believes strongly that building trust and relationships with people is fundamental to the success of any activity and tries to bring this to his courses.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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“The fundamental reason for beginning a programme is to realise benefits through change.” – (MSP) If you agree with this statement and are investing in change programmes you must ensure that the benefits you have identified are delivered and maximised.

But recent analysis found that: “Only 38% had a formal/structured benefits management approach.” – (APM/Deloitte) The result? – investment in change is being wasted. Organisations are not delivering the maximum benefit/value from their change programmes/ initiatives.

Benefits Management is the ‘business end’ of change management i.e. it is the delivery of the value the change initiative was conceived to deliver.

This practical detailed course will enable you to manage the benefit and value process from identification through to delivery based on real world experience, ensuring that you maximise the benefits delivered and the return on your investment in change.

This course will take you on a journey that starts with the wider context and challenges of change management and the business case for change, and then focus in detail on the tools and techniques to maximise the benefits delivered through the benefits management process.

You will work with a case study through the whole benefits management process from identification through to delivery, providing you with practical tools and guidance throughout which you can use to improve your and your organisation’s benefit maximisation capabilities.

Course Methodology All sections covered within the course will comprise: • Interactive PowerPoint presentations – copies of which will be included in your course materials • Case studies – used throughout • Interaction and discussion – are encouraged to maximise delegate learning from the course director and from each other • Practical exercises – you will work in groups on practical activities throughout the course In addition to all course notes, you will take away many tools and techniques which you can apply within your own organisation.

Who Should Attend?

Anyone involved in any change activity including: • Change management professionals • Programme/project managers • Programme Management Office (PMO) managers/members • Business case owners • Senior Responsible Owners (SRO) • Business Change Managers (BCM) • Departmental managers Senior managers within organisations will also benefit from attending.

“The senior management team across the organisation are the catalyst for successful benefits realisation … benefits realisation should be a core strategic skill for all senior managers.” (APM, 2011)

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Course Timings Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Day Three

Day One Change Management And The Business Case This day focuses on the wider context and challenges for maximising benefits looking at change management and business cases.

• Change Management You will consider the context within which change projects/ programmes need to operate and the challenges you face when trying to maximise the benefits delivered. You will look at change models, approaches, tools and challenges.

• The Business Case Most organisations will develop a business case to justify a change initiative, and within this business case the benefits to be delivered are identified and defined. You will study business case fundamentals, best practice for a good business case, the life cycle of a business case and the linkage to the benefits to be delivered

Day Two Benefits Management Fundamentals And Benefit Identification This day will focus on some benefit management principles and the overall benefits management process before looking in detail at the first stage of the process of benefits identification.

Benefits Management Fundamentals • Benefit Definition And Types You will determine what a benefit is and the different types/categories of benefits that your change project/initiative will deliver.

• The Benefits Management Process You will understand the overall process for benefits maximisation: - Benefits identification, analysis and definition - Benefits planning - Benefits delivery/realisation You will look at how the overall process works and the key tools that can be used for each stage.

Benefit Identification This session will focus on approaches to the initial identification of benefits for any change project/programme and will focus on the benefit relationship map as a key tool/technique to use for any change project.

• The Benefit Relationship Map The benefit relationship map is an important tool to use at the start of the benefits maximisation journey. You will look in detail at what it is, why it is important, why we need it, what value does it deliver, its linkages to measures of success and alignment to strategic goals for the organisation.

• Developing A Benefit Map You will work through the process of developing a benefit map for a programme, giving you the knowledge, skills and tools to manage the process for your organisation. You will build a map for small and large change programmes using guides and tools which you can take away with you. You will learn how to facilitate benefit mapping workshops with change/project personnel, and how to develop and enhance the map to extract maximum value from it.

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Benefit Identification, Analysis And Definition And Benefit Planning This day continues through the benefits management process, building on the benefit relationship map work from Day Two to continue through the definition and analysis phase before moving onto the planning for delivery.

Benefits Analysis And Definition Having identified the benefits that the change initiative will deliver, you will need to define the benefit in detail.

You will: • Develop benefit profiles which detail each benefit • Understand the importance of benefit ownership for successful delivery • Use tools and techniques for the assessment and valuation of benefits Benefits Planning Having identified and defined the benefits your change project/programme will deliver, you will need to plan for their delivery.

You will: • Use tools and techniques for planning for successful delivery • Consider the Benefits Realisation Plan – what it is and how to develop one • Review and understand the relationship between the Benefits Realisation Plan and Programme Plan

Day Four Benefits Delivery/Realisation Phase And Clinic On this day you will look at the final stage of benefits delivery/realisation and will have the opportunity to have a clinic/workshop to focus on your specific change initiative/project.

Benefits Delivery/Realisation Having developed a plan for the delivery of benefits, you will now look at which tools and techniques to use for the final stage of delivering and maximising the benefits for your change project.

This phase provides the opportunity for reviewing and making adjustments to your plans – in the real world what you initially set out to deliver will not be exactly what you end up delivering.

You will consider: • Tools and techniques for tracking the delivery/realisation of benefits • Tools and approaches for reviewing and making adjustments to the plan Clinic/Workshop The final session of training will be devoted to providing you with the opportunity to focus on your own project.

Throughout the four days you will be encouraged to consider how all the tools and techniques you have learnt can be applied to your change projects and organisation. This final session will give you the opportunity to work on a one-to-one basis with the Course Director, or in your teams to focus on those elements of benefits maximisation that would be appropriate for your projects/organisation.

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Maximising Benefits Delivered Through Change 27 – 30 May 2012 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

971-4-3352437 971-4-3352438

GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com WEB BC4570 Event

Course Fee Before 11 March 2012

Course Fee Before 1 April 2012

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

Maximising Benefits Delivered Through Change

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

27 – 30 May 2012

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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