Certificate in Advanced Business Process Analysis, Mapping and Modelling

Certificate In Advanced Business Process Analysis, Mapping And Modelling 8 – 12 September 2013 • Dusit Thani Hotel, Dubai, UAE

Advanced Business Management: Key Mapping, Analysis And Modelling Techniques

5 Key Benefits 1. Develop a basic strategy map connecting strategies to the processes that impact them 2. Explain why changes to key processes may or may not impact a strategy 3. Recognise what kind of process you are working with and how that process might be improved 4. Differentiate between case, workflow, art type and scientific processes and how to measure and analyse them 5. Describe the different successful approaches to BPM and explain their key parts

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The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Performance Assessment Your understanding of the course content will be assessed by completion of course exercises in the classroom and a short final exam.

Who Should Attend?

This course is especially designed for Business Process teams, Business Planners, Process Analysts, Managers, Professionals, IT Specialists, Business Analysts and IT and Business Architects.

T: +971 4 335 2437 F: +971 4 335 2438

About Your Expert Course Director Frank Kowalkowski is President of Knowledge Consultants Inc., a professional services firm founded in 1984 with practice areas in knowledge management, business intelligence and performance, business and systems architectures, supply chain management, and application design and development.

He has over 30 years of management consulting and industry experience in manufacturing, distribution, insurance and financial services. Frank has been involved with projects that include e-commerce, application integration, ERP and supply chain management, knowledge management, artificial intelligence, business performance measurement, data warehousing and process improvement.

Previously he was Director of Consulting for the Spectrum Group. Frank was responsible for reengineering consulting, process improvement and operational systems consulting. His engagements included senior management presentations, audits, assessments, organisational studies, and methodology development and implementation.

He was also a Manager of Consulting with Kearney Management Consultants with broad-based experience as project manager on productivity improvement projects. He is the author of Enterprise Analysis, published by Prentice-Hall, and over 70 papers.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

W: www.iirme.com/businessprocess

Certificate In Advanced Business Process Analysis, Mapping And Modelling 8 – 12 September 2013 • Dusit Thani Hotel, Dubai, UAE Course Timings Registration and coffee will be at 08:00 on Day One. The programme will commence at 08:30 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview

Course Outline

Day One New types of processes and BPM approaches are emerging constantly, creating a daunting task for most process projects.

Whether a basic improvement project or a complete enterprise transformation, understanding the newer approaches such as case management, value stream analysis and agile BPM are key to process success. During a project you may encounter process types you are not familiar with such as hidden, analytic and integration flows.

Further, you may deal with reference process models from packages, industry and professional groups and need analytics to compare them to existing or new process structures.

This course provides working knowledge of the newer types of process flows, the technology emerging to implement those flows and integration and assessment techniques needed for enterprise scale projects. Techniques of process management have emerged over the last 20 years that have practical and established implementation approaches. Examples of e-flow, integration, process mining and analytic modeling tools are provided through demonstration.

This course includes extensive exercises that you can use as reference for advanced techniques. You should have some basic working knowledge of process mapping.

At the end of the course, you will be able to: • Build an understanding of key expectations from process management based on the newer approaches to analysis • Prepare strategy maps that connect strategies, initiatives and projects to processes that are critical to Key Performance and Key

Theme: The Strategic View And Advanced Techniques The Strategic View Of BPM • Course objectives and structure • What is a business architecture today?

• Advanced techniques • BPM methodologies for transformation and improvement • Assessing where you are today Exercise – Selecting an approach Business Architecture And Processes • Enterprise architecture versus IT • Business excellence models • Strategy based models – the Five Forces • Performance models – Balanced Scorecard • Enterprise analysis – analysing the business with descriptions Exercise – Developing a one page architecture Strategy Mapping – Aligning Processes And The Business • The alignment issue – the complex adaptive nature of the enterprise • Types of alignment – product, process, enabler architecture relationship • Identifying process opportunities on the enterprise level • Impact assessment techniques • Developing a strategy map Demonstration – Strategy mapping tool Exam Day One

Results Indicators • Explain what tools and tool types are best used with the different process types • Analyse the differences and similarities between process models and impact matrices • Define and specify methods to analyse a suite of processes and suggest an improvement approach

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/businessprocess

Day Four

Day Two Theme: Different Types Of Flows Today

Theme: Advanced Approaches To Process Management

Analytic, Integration And E-Flows • Analytic flows and business intelligence • Determining requirements and defining the flow • Integration flows • E-Commerce and flows • Designing new e-flows – the services concept

Case Management • What is a case? Characteristics of a case • Types of case situations • Defining and modeling a ‘case’ • Fragmented processes • Types of tools used for case management

Exercise – Building an analytic flow

Exercise – Identifying opportunities for improvement

Workflows • The workflow concept • Workflow technologies • Workflow standards • Building a workflow today • Measuring the workflow

Agile, Lean And Essential BPM • The Agile approach – story points • Agile techniques and BPM • Complex event processing • Lean BPM, optimise and reduce waste • Essential BPM • Capability maturity model and BPM

Exercise – Developing a workflow Process To BPMN To Workflow • The process model • Converting to BPMN • Assessing workflow attributes: forms, approvals, messages etc.

• Setting up the measures • Converting to the workflow engine Demonstration – Designing an e-flow Demonstration – A legacy integration product Exam Day Two

Exercise – Essential process requirements The Rummler – Brache Approach To BPM • The three levels of performance • Improving performance • The enterprise view • The process view • The employee, worker and organisation view • Linking performance and strategy • Measuring performance Exercise – Processes and deliverables Exam Day Four

Day Three Theme: Process Analytics And Performance Process Analysis And Improvement Strategies • Identifying process improvement opportunities • The stages of improvement (process, enablers and architecture) • Business Process Analysis • Process improvement strategies • Processes and content/knowledge positioning Exercise – Determining an improvement strategy Organisational Performance And Processes • Architecture relationships • Product architectures • Process architectures • Impact analysis • Skills analysis Exercise – Product/process impact analysis Employee Productivity • Barriers to productivity • Productivity enablers • Work measurement • Workload assessment • Determining workload needs • Workload impact analysis Exercise – Analysing workload distribution Exam Day Three

Day Five Theme: Supporting Techniques For Process Management Value Stream Analysis • Value streams and customers • Choosing a value stream to map • Value stream mapping • Using PCE with value streams • Information and the value stream Exercise – Value stream analysis The Process Centre Of Excellence • Defining the centre of excellence • Methodologies • Process improvement • Process governance • Business transition • Process change management Exercise – Defining process governance Process Mining • Sources of data • Types of mining tools • Setting up the mining operation • Types of results • Interpretation Demonstration – Mining digital record logs Exam Day Five

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/businessprocess

Certificate In Advanced Business Process Analysis, Mapping And Modelling 8 – 12 September 2013 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/businessprocess

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5060 Event Certificate In Advanced Business Process Analysis, Mapping And Modelling 8 – 12 September 2013

Course Fee Before 23 June 2013

Course Fee Before 14 July 2013

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Event Venue: Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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