Certificate in Essential Business Process Analysis, Mapping and Modelling

Certificate In Essential Business Process Analysis, Mapping And Modelling Identify Process Gaps, Redundancy And Unnecessary Steps In Organisational Processes For Improvement Opportunities

8 – 12 December 2013 • Dusit Thani Hotel, Dubai, UAE

5 Key Business Benefits 1. Become familiar with process analysis tools and develop process maps that clearly depict how your business really works 2. Learn analysis techniques that quickly identify process gaps 3. Identify and prioritise your business processes and plan, conduct and implement process changes 4. Measure the efficiency and effectiveness of your business processes and discover tactics that you can immediately apply to improve your processes 5. Discover and analyse internal and external cross-functional process interfaces

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The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet the criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Course Assessment • Your knowledge will be tested in short daily end-of-day tests

Who Should Attend?

Business Process teams, Business Planners, Process Analysts, Managers, Financial Analysts, Strategic Planners, Quality Managers and professionals, IT Specialists, Business Analysts and IT Architects.

T: +971 4 335 2437 F: +971 4 335 2438

About Your Expert Course Leader Frank Kowalkowski is President of Knowledge Consultants Inc., a professional services firm founded in 1984 with practice areas in knowledge management, business intelligence and performance, business and systems architectures, supply chain management, and application design and development.

He has over 30 years of management consulting and industry experience in manufacturing, distribution, insurance and financial services. Frank has been involved with projects that include e-commerce, application integration, ERP and supply chain management, knowledge management, artificial intelligence, business performance measurement, data warehousing and process improvement.

Previously he was Director of Consulting for the Spectrum Group. Frank was responsible for reengineering consulting, process improvement and operational systems consulting. His engagements included senior management presentations, audits, assessments, organisational studies, and methodology development and implementation. He was also a Manager of Consulting with Kearney Management Consultants with broad-based experience as project manager on productivity improvement projects.

He is the author of Enterprise Analysis, published by Prentice-Hall, and over 70 papers.

Expected Learning Outcomes: •

Use the steps of BPM to create and manage process artifacts

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Summarise requirements for a new process

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Produce process diagrams and maps that reflect requirements

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Explain why measures are important to assessing return on investment for process improvement

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Describe why process touchpoints provide a measure of risk in process improvement

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Demonstrate how to simplify, consolidate and integrate processes

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Explain process enablers (such as skills, IT and policies and procedures) and why they are important to process performance

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Describe the basic approach to process governance

Expected Learning Benefits: •

Prepare a business case for process change

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Prepare process diagrams and assess performance of the current state of one or more processes

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Define the expected or future flow of processes and the expected performance

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Consolidate processes due to merger, acquisition and combining of operating units

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Create and organise a process library for reference and reuse of process material

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Develop a deployment action plan to implement process change

W: www.iirme.com/cebpa

Certificate In Essential Business Process Analysis, Mapping And Modelling

8 – 12 December 2013 Dusit Thani Hotel, Dubai, UAE

Course Timings Registration and coffee will be at 08:00 on Day One. The course will commence at 08:30 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Introduction Process performance and improvement are two keys in improving business execution today. They can form the basis of enterprise transformation and integration or consolidation within the enterprise. They support integration across enterprises. They also form the foundation for e-commerce, e-government and enterprise excellence. A key result of process management is achieving a lean and more flexible enterprise.

This course covers the core concepts in documenting and improving the processes of the enterprise. It includes the idea of process excellence and the center of excellence for processes. A technique for determining process rank based on yield versus risk is also covered contributing to an ISO compliant view of processes. Sections are included that cover the increasing emphasis on the digital enterprise and workflow usage. Typical examples of some of the BPM tools used today are provided through demonstration.

This course includes extensive exercises organised around a case study concept that you can use as a starter along with a BPM Toolkit provided with the course materials. The techniques presented in this workshop provide you with the means to increase value by starting projects with realistic skills and knowledge.

Day One Process Analysis And Requirements Section 1: Overview – Core Techniques Of Processes Mapping • Course objectives and structure • BPM methodology overview • Identifying problems and solutions – enterprise analysis concepts • Developing a business case for process change • Where do you start?

Demonstration – Documenting a process Section 2: Process Analysis Part I – Process Requirements • Business process analysis • Gathering requirements • Process requirements • Documenting requirements – a format and some tools • Non-functional requirements • Hidden and rogue processes • Processes and knowledge Exercise – Developing process requirements

Section 3: Process Analysis Part II – Enabler Requirements • Processes and enablers • Identifying enablers • Developing enabler requirements • Analysing key enablers – systems, data, policies, procedures • The knowledge enabler Exercise – Analysing process enablers Exam – First day

Day Two Process Mapping And Modelling Section 4: Core Process Mapping Techniques • Process representation – the 7 types of flows • Process documentation techniques and symbols • Process mapping technique • Process characteristics • Swim lanes and pools • Common tools for process documentation Exercise – Documenting a process from requirements using Visio Section 5: Documenting Existing Processes • Selecting the process • Identifying the core processes • Identifying process levels • Conducting interviews • Decoding the interview • Techniques for preparing the map Exercise – Documenting an existing process using Visio Section 6: Preparing A Process Architecture • Gathering material from existing flows and interviews • The flow architecture – process execution • The functional decomposition • Process characteristics • Swim lanes and pools • BPMN and workflow Demonstration – Analytics on process architecture material Exam – Second day

Day Three Process Improvement Section 7: Process Improvement Approaches And Business Performance • Relating business performance and process improvement • The core approaches to improvement • Using observation and teams

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/cebpa

Certificate In Essential Business Process Analysis, Mapping And Modelling • • • •

Touchpoint analysis Impact analysis Performance analysis Skills assessments

8 – 12 December 2013 Dusit Thani Hotel, Dubai, UAE

• Composite performance analysis • The risk – yield 4 box Demonstration – Risk/yield analysis

Demonstration – Process analysis and simulation Section 8: Process Simplification • Simplification techniques • Issues with simplifying flows • Measuring efficiency and effectiveness • Issues in implementing a common process • A simplification example Exercise – Simplifying a process Section 9: Process Integration And Consolidation Improvements • Techniques of integration • Integrating basic processes • Integrating across partners and customers • The consolidation technique • Common or standard processes • Issues with consolidation Exercise – End to end integration of processes Exam – Third day

Day Four Process Measurement, Performance And Productivity Section 10: Process Measurement • Business strategy and process performance • Types of measures, monetary, quantitative and descriptive • ‘As Is’ and ‘To Be’ baseline measurement • Measuring the degree of process change • Process quality measures • Productivity measures

Exam – Fourth Day.

Day Five Process Management And Governance Section 13: Process Management – Deployment And Implementation • Organising the ‘As Is’ document • Preparing the ‘To Be’ input • Identifying process migration strategies • Assessing alternatives • Preparing the migration plan • Process management concepts and tools • The process library • The process project Exercise – The process library Section 14: Achieving Process Excellence (APE) • Defining process excellence – six sigma/lean operation and DMAIC • Innovative process change • Reference models and processes • Technology and processes • Hidden and emergent processes Exercise – Risk/yield analysis Section 15: Process Governance • Defining process governance • Assessing results of process improvement programme • Process risk analysis • Risk mitigation and remediation • Integrating risk management into strategy • Change management – leveraging people and processes • Social networks and change

Exercise – Setting measures for a process Exercise – Final Q&A Section 11: Process Simulation • The simulation scenario • Selecting the model • Determining the measures • Identifying the parameters of a simulation • Conducting runs • Evaluating results • Comparing to reality

Exam – Last Day

Would you like to run this course in-house?

Demonstration – Process analysis and simulation Section 12: Process Ranking Using Risk Versus Yield Analysis • Risk and process context • Defining process context • Creating context matrices • Identifying performance factors

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/cebpa

Certificate In Essential Business Process Analysis, Mapping And Modelling

8 – 12 December 2013 Dusit Thani Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/cebpa

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5062 Event

Course Fee Before 22 September 2013

Course Fee Before 13 October 2013

Final Fee

Certificate In Essential Business Process Analysis, Mapping And Modelling 8 – 12 December 2013

US$ 4,150

US$ 4,650

US$ 4,950

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Event Venue: Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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