Chartered Management Institute

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Chartered Management Institute’s

Certificate In Management And Leadership

Major In Interviewing And Report Writing 18 – 23 May 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE

Including 2 highly intensive and informative modules: 1. Managing And Building Interviews • • •

Plan and structure a formal interview and get the information you need to select the right candidate Create a favourable image of your company by promoting the position with the right applicants and using best practice methods Create a procedure and practice for selection interviewing which will ensure you are likely to choose the most appropriate person

2. Management Report Writing • • •

Determine the purpose, goal, and audience matrix for reports and understand the various report type formats Validate data and information content and context to match the goals of the report Write compelling recommendations and impact statements

2 modules, worth 14 credits!

www.iirme.com/cmi-report Organised by:

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Meet Your Distinguished Course Directors Chartered Management Institute’s

Certificate In Management And Leadership

Major In Interviewing And Report Writing

Paul Walsh is a professional Human Resources Trainer, Consultant and practitioner with over 20 years’ experience in the GCC, MENA and Asia. He currently mixes his consultancy work with lectures at Further and Higher Education Colleges and Universities in the UK. His unique experience in Human Resources, Finance and Operations ensures he brings real practical examples and a wealth of experience to his HR courses on Recruitment, Training and Development, Performance Management, HR Budgeting and Manpower Planning. He has also undertaken consultancy work in Qatar, Pakistan, Malaysia, Hong Kong, U.A.E., Oman, Bahrain and Egypt. He has worked with clients in the Oil & Gas, Banking, Telecommunications, Retail, Construction and Automotive Sectors.

18 – 23 May 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE

Who Should Attend?

The Certificate In Management And Leadership is designed for junior managers and helps to grow professional management skills. It will be beneficial to all team leaders or junior managers involved in the interviewing process and who are required to produce business management reports.

Based in Kuwait and Oman for 10 years Paul now runs his own consultancy based in Cyprus, specialising in HR, Finance and Leadership.

He also spends time teaching adults with learning difficulties, basic business and retail skills.

Read what past delegates have said about Paul and Rita’s courses:

As a HR Consultant his recent clients include: • Petroleum Development Oman • Shell (ME) • Galfar Construction • Bank Muscat • Al Marai • Pepsi Cola (Oman and Pakistan) • Nawras • Q-tel

“Paul is an excellent trainer, very efficient and very patient.”

Ehsan Nagi, Texas A&M University, Qatar

“Paul has an easy and simple way of transferring the information. He was capable of relating it to our individual situations and helped us through some challenges.”

Gabriella Planojevic, Boehringer Ingelheim, UAE

“Rita is excellent in training, coaching, linking the subjects to fulfill the objectives of the course. I am loaded with new knowledge and ready to transfer it to my colleagues.”

Salwa Ahmed, Director Quality & Excellence, Tawdheef, UAE

“Rita is experienced, wise and knowledgeable.”

Mohammad Taha Abdel Fattah, HR Administrator, Abu Dhabi Investment Council, UAE

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437

F: +971 4 335 2438

Paul has a Postgraduate Diploma in Business Administration from Lancaster University, a Postgraduate Certificate in Education and Training from the University of Huddersfield as well as a Certificate in Teaching English to Speakers of other Languages from Trinity College, London.

Rita Riordan has over 30 years of engagement as a business and technical consultant to global 100 and 500 corporations in financial services, manufacturing, transportation, professional services, telecommunications, computer software, and pharmaceutical industries. She has been an adjunct professor for 20 years, and has published over 50 papers in professional and industry journals worldwide.

She is a certified business advisor for the US Department of Commerce, guest lecturer and seminar teacher on topics of business processes and operations management, customer relations, technical implementations, business analysis, human resources development and training curriculums, business infrastructure planning, and project delivery methodologies. She was a member of the Bell Laboratories team which won the international Franz Edelmann Award for Innovations in Business Operations Analysis, awarded by The Institute for Management Sciences. Rita has earned a Bachelors honors degree and three Masters degrees.

E: register@iirme.com

W: www.iirme.com/cmi-report

Chartered Management Institute’s

Certificate In Management And Leadership

Major In Interviewing And Report Writing 18 – 23 May 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE Progressions

As the champion of management, the Chartered Management Institute shapes and supports the managers of tomorrow. By sharing the latest insights and setting standards in management development, the Institute helps to deliver results in a dynamic world.

A number of progression opportunities are available. IIRME is offering 7 levels of certification, from Certificate In Team Leading (Level 2)” to “Certificate In Strategic Direction And Leadership (Level 8)”. (Please see below)

When you register for one of these certificates, you will automatically qualify for membership to the Chartered Management Institute.

Certificate in Strategic Direction And Leadership Certificate in Strategic Management And Leadership

What does this membership offer you?

As a member of the Chartered Management Institute you will have the opportunity to access a full range of professional services. It’s not every day that you are offered something that could transform your career! Membership of the Chartered Management Institute gives you access to the knowledge and experience to do just that.

Recognised by Royal Charter as the professional body for managers, the Institute’s services give you the competitive edge to set you apart, wherever your career takes you. Being part of the Institute says much more about your professional standing and your ability than qualifications alone.

Benefits and privileges of membership: •

Free and unlimited access to the Institute’s renowned Management Information Centre containing more than 30,000 books and 40,000 articles on management!

•

Services include recommended reading lists, free book loans and access to two major international databases providing full text versions of core management journals and national newspapers including the Harvard Business Review and the British Journal of Management

Certificate in Management And Leadership Major in Managing Change Certificate in Management And Leadership Major in Decision Change Certificate in Management And Leadership Major in Report Writing And Interviews Certificate in First Line Management Certificate in Team Leading Please visit www.iirme.com/cmi/levels for more information on each level

Assessments The main objective of the assessment will be to meet the assessment criteria detailed within each module. Assessment methods are diverse and can include: • Case studies • Role plays • Time constrained tests/Examinations • Assignments/Reports • Integrated work activities/Projects • Viva voce/Presentations

•

Free journals and magazines delivered to your door!

Professional Manager and Management Today are indispensable for the manager wanting to keep up to date on news and views

•

Free access to the Research Summaries of the Institute’s cutting edge enquiries into key management issues

•

Network on-line using both the Institute’s On-line Forum as well as sector specific opportunities

Assessment methods chosen will be at the discretion of your course director in each module.

•

Free entry to the Institute’s on-line Continuing Professional Development scheme. This unique scheme provides the signposts you need to achieve the optimum management and business skills

Credit Values

Three reasons to choose a CMI certificate: 1. CMI is the Chartered body for management - The Institute sets the standards for management and leadership in the UK 2. Stand out from the crowd - CMI is the biggest brand in the UK, so employers know and value what it stands for. It is a good partner to have on your CV if you want to stand out 3. Gain practical skills - CMI qualifications don’t just provide abstract theory, they provide you with skills to make a real difference in your workplace

T: +971 4 335 2437

F: +971 4 335 2438

A credit value specifies the number of credits that will be awarded for the successful achievement of the learning outcomes of each module. The credit value of the module will remain constant in all contexts, regardless of the assessment method.

The certificates and credit framework are based on the principle of credit accumulation and transfer. You have the opportunity to build your achievements from a single Certificate into a full Diploma.

Programme Timings Registration will be at 7:30 on Day One. All modules will begin at 8:00, refreshments will be served at appropriate times with each day concluding at 14:30 with lunch.

E: register@iirme.com

W: www.iirme.com/cmi-report

1. Managing And Building Interviews 18 – 20 May 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE This module is designed to help you apply clear guidelines for the successful preparation, delivery and follow-up of a selection interview.

• • •

It also enables you to practice the appropriate skills and receive feedback for future development.

Practical exercises in interviewing

• • • •

Plan and structure a formal interview and get the information you need to select the right candidate Use a number of questioning techniques to uncover information Create a favourable image of your company by promoting the position with the right applicants Create a procedure and practice for selection interviewing which will ensure you are likely to choose the most appropriate person Maintain and enhance your organisation’s reputation by using best practice methods

Module Overview In an increasingly competitive market it is now very important to select the right people for the role in your organisation.

Interviewing is the ability to ask the right questions which will allow you to reveal a person’s strengths, weaknesses and suitability for a position.

This module is practical and engaging – combining theory with many opportunities to practice and apply the learning. It combines high-level interpersonal skills with planning and preparation skills to ensure that you have a thorough understanding of the person and the interviewing process.

Interviewing can be conducted in a variety of styles and approaches. This module will give you a clear understanding of all methodologies and will enable you to identify which one will be suitable for your organisation. We will integrate best practice models, case studies and feedback sessions to assist you with creating new or refining existing procedures.

Skills Practice • Three levels of listening • How to open an interview professionally • How to close an interview with impact • Questioning funnel • Being curious and linking competencies to practical experience • Three-way listening exercise with feedback from the trainer Skills Practice Continued • The giving and receiving of information • Confident questioning practice • Using your voice with impact • Eliciting stories from statements • Getting to the root of the matter and asking specific questions to gain a full picture Assessments • Assessment techniques • Person criteria • Using simple systems to assess fairly and accurately • Organise and manage the results and agreements from interviews

Practical assessment exercise using case studies Action Planning You will be asked to commit yourself to the actions you will take as a result of attending the module

Day Three Interview Preparation Practice • Group exercise preparing to interview • Feedback from the trainer and group discussion • Preparing for a panel competency-based interview

Module Methodology This module combines trainer-led presentation, group work, interviewing practice sessions and feedback from the trainer.

Module Outline

Panel Interview • Practice panel interview in front of wider group • Group discussion and analysing development areas • Feedback from trainer and the group

Day One Introduction To Interviewing And Selection • Personal introductions and objective setting • Defining the selection process and different types of interview and their outcome • The relationship between objectives of interviews and types of interview • Common problems with interviews Planning At High Levels • The right conditions for interviews • The interview plan • How to organise a panel interview Preparation For Interviews • Job descriptions • Person specifications • Application forms and CVs

Interview Practice In Small Groups • Three-way interviewing activity • Observation and feedback from trainer and the group • Identifying development areas Interview Practice And Learning Review • Live interviews in theatre-forum • Live interviews in small groups • Trainer to observe, record feedback and give feedback to the group and individuals • Learning review and personal action planning • Module closure Assessment Process • On-going assessment of your contribution • End of module interview to demonstrate your knowledge

The Skills Of Interviewing • Questioning and probing techniques • Summarising skills and techniques

T: +971 4 335 2437

Observing non-verbal communication Listening skills questionnaire Taking notes and recording information accurately

Day Two

Learning Outcomes •

7 credits

F: +971 4 335 2438

Your Course Director Paul Walsh

E: register@iirme.com

W: www.iirme.com/cmi-report

2. Management Report Writing 21 – 23 May 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE Businesses require clear, concise, accurate information to thrive in today’s world. Business management reports are used to convey vital information and to analyse all aspects of the internal and external business environment. Understanding the requirements for construction and production of management reports is critical knowledge and a skill for all managers.

Learning Outcomes • • • • • • • • •

Determine the purpose, goal, and audience matrix for the reports Identify the sources of data and information for the report Evaluate the validity of data and information content and context to match the report goals Create charts and graphs appropriate to the central point of the report Understand the various report type formats to match the report objectives Choose the correct analysis method for the required data and information Distinguish the appropriate rhetorical organisation style for the body of the report Assemble comprehensive, concise, and useful glossaries for reports Write compelling recommendations and impact statements

Module Overview Well-written and well-constructed business management reports are an essential element of business communications.

Informational and analytic reports provide vital decision support for managers and executives. It can be challenging to compose reports that motivate by clearly stated aims and objectives, that clarify information, data, and facts, that propose valid findings and conclusions, and that propose logical actions and recommendations.

This module will give you the important knowledge and skills to create concise, complete, targeted reports required throughout all businesses.

In this module, you will understand how to establish the scope and depth of required reports. Learn to identify primary and secondary audiences and write specifically for them. Quickly determine sources for data and information, and choose the appropriate analysis method for them. Choose the report template that is most appropriate for the report purpose. Compose the body of the report using the correct rhetorical organisation format. Learn how tables of contents, glossaries, and appendix supporting documents are assembled.

Module Methodology This module is highly interactive with instructor-led information presentations, writing workshops, discussions, and the construction of an individually pertinent business report.

7 credits

Module Outline

Day Four Introduction To The Report Writing Context • Selecting precise vocabulary and sentence structures with key organisational words for rhetorical consistency • Important content and context determinations to meet report purposes • Appropriate choice of writer’s voice, tone, and style in objective business reports • Focal point for primary target audience attention • Closing statements: summaries, conclusions, recommendations

Exercises: - You will create two short status and information reports based on a case study - You will indicate the scope, purpose, and context decisions for the report formats

Day Five Developing The Report Content • Differentiating analytic and informative report requirements • Formal structures for lengthy reports • Choosing the appropriate analytic methodology for reports • Identifying sources for information and data within the organisation • Presenting data with graphic references and explanations • Logical and rhetorical organisation of information

Exercise: You will format the context of a recommendation report, an analysis report, and an evaluative report based on two case studies

Day Six Completing The Full Report Requirements • Reference source citations • Creating report specific glossaries and reference material • Selecting, referencing and organising appendix materials • Creating a dynamic table of contents • Writing the executive summary • Proof-reading and editing reports Producing The Report

Exercises: You will construct formats for supporting documentation for informational and analytic reports based on a case study - You will create a table of contents for a full evaluative report Assessment Process You will create brief (1 – 2 pages) reports, status and use case reports, and the shell to a full analytic report in specified formats to meet the criteria set for those assignments.

• Live interviews in small groups • Trainer to observe, record and give feedback to the group and individuals • Learning review and personal action planning • Module closure

Your Course Director Rita Riordan

T: +971 4 335 2437

F: +971 4 335 2438

E: register@iirme.com

W: www.iirme.com/cmi-report

Chartered Management Institute’s

Certificate In Management And Leadership

Major In Interviewing And Report Writing 18 – 23 May 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/cmi-report

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 2 March 2013

Course Fee Before 23 March 2013

Final Fee

US$ 4,690

US$ 5,190

US$ 5,490

WEB BC4953

Certificate In Management And Leadership

Major In Interviewing And Report Writing 18 – 23 May 2013

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Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME Certificate of attendance.

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