Crisis And Emergency Management

Crisis And Emergency Management 19 – 22 February 2012 • Dusit Thani Hotel, Dubai, UAE

Prepare for all eventualities – Gain a thorough insight into planning for crisis, brand and reputation management Thrive and Survive – No Matter What!

5 Key Learning Benefits 1. Discover a methodical and practical approach to identify how, why and when crises appear in your organisation and manage their consequences 2. Learn how to develop effective and holistic incident, crisis, business continuity and contingency plans to manage crises 3. Understand the relationships with emergency services and public authorities – and how to work with them 4. Develop a better understanding of crisis response at local, regional, state and national levels

Delegates will receive

FREE!

Crisis Management FrameworkTM

5. Learn how to deal with the media and get them on-side

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Contains checklists, templates, presentations and exercises you can immediately use in the workplace

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Crisis And Emergency Management 19 – 22 February 2012 • Dusit Thani Hotel, Dubai, UAE Course Timings: Registration will be at 07:30 on Day One and the course will commence at 08:00 and conclude at 14:30. There will be a refreshment break at approximately 10:00 and 12.30. Lunch will be served at the end of each day.

Course Overview This Crisis Management is part of good governance. Don’t let a crisis manage your company, but learn how to design a strategy and build the team that can successfully manage the crisis. In this seminar the latest standards in the field will be reviewed and new and innovative techniques will be demonstrated. You will systematically learn and practice ways to create, train and exercise a crisis management team (CMT) in your organisation.

At the end of the course, you will be able to:

Plan Structure • Quick reference guides • Crisis management plan • Support functions • IT disaster recovery • Communications • Human Resources • Facilities and security • Incident levels • Incident roles • Key elements in plan

1. Formulate effective incident, contingency and continuity strategies, timelines and plans to manage and mitigate crises

Exercise: Plan review

2. Use the various techniques and time frames to help you handle incidents smarter - before, during and after the crisis

Day Two

3. Achieve a state of crisis and continuity preparedness 4. Adopt methodologies that allow your spoke persons to deliver messages using their own unique personality: improve credibility and confidence in talking to the media.

5. Establish effective internal and external communications

Course Methodology This course will be highly interactive, with a mix of theory and practical sessions. You will have the opportunity to share your experience, learn from others through group discussions and you will develop your skills through a series of individual and interactive group exercises. There are a wide variety of video case studies, which illustrate good practice in crisis management.

The course also includes a desk top exercise with a realistic narrative. It is a generic scenario based on a major incident at a company headquarters, time lapsed over several days. The exercise is designed to embed the learning points of the seminar and to increase familiarity with the individual roles and responsibilities in a crisis management scenario.

Course Outline

People • Personal priorities in a crisis • Human factors • Critical disaster stressors • Cognitive reactions • Counseling & other interventions Case Study: Human factors Coordination With Public Authorities • Command structure • Designated point of contact • Information required • Bomb alerts • Assembly points • Cordons • Suspect packages Case Study: Major incident. 9 -11 Twin Towers, 7 – 7 London

Day Three

Day One The Nature Of An Incident • The case for crisis management • Types of crisis • Case studies • Videos Exercise: Learning the lessons from case studies Planning And Procedures • Preparedness phase • Incident control planning • Emergency response • Incident control teams

T: 971-4-3352437

The Emergency Management Centre • What to look for in a EMC • Facilities and equipment • Lay out • Control boards • Virtual EMC • Security

F: 971-4-3352438

Business Continuity • Review of business interruptions • The case for business continuity • Key components • Risk evaluation and control Exercise: Site inspection risk assessment • • • •

Indentifying the single point of failure Business impact analysis Recovery time objectives Recovery point objectives

Exercise: Identifying your critical activities

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W: www.iirme.com/crisismanagement

Meet Your Course Director

• Business continuity strategies • Business continuity operations

Ian Pidgen, is highly accomplished Crisis Management Consultant with significant International exposure spanning Banking, Oil & Gas, Financial Services, Corporate, Local Authorities, NHS, Aviation, Transport and Telecoms. He is an excellent presenter and report writer with considerable experience of ‘C’ level engagement. He is a member of Business Continuity Institute and Subject Matter Expert in Crisis Management.

Public Relations And Media Management • Public relations case studies • BP case study • Dominos Pizza case study • Prepared statements • Stakeholder management • Internal communication Exercise: Prepared statements Testing And Exercising • Auditing your plan

He is from a law enforcement background and was a senior officer from The UK National Crime Squad. His role was to advise Multi National Companies who suffered kidnaps of senior executives, product contaminations and extortion demands. His calm systematic approach to crisis management is based on his real life experiences and case studies.

Exercise: Auditing your plan • • • • • •

Areas to be tested Exercise progression Enhancements Conducting the exercise Exercise debrief Post test reporting

Who Should Attend:

Exercise: Developing a scenario

Crisis Management Standards • Review of the current crisis management standards • BS 25999 business continuity • PAS 200 crisis management

This highly practical and interactive course has been specifically designed for: • Business Continuity Managers • Emergency Managers • Operational Risk Managers • Technical Support Managers and staff • Security Managers and Planners • I.T. Managers • Fire Officers • Health & Safety Professionals • Marketing Managers • Financial Managers • Facilities Managers • Auditors • Insurance Managers

Day Four

Requirements:

Desk Top Exercise

• Delegates should bring a laptop. They will be given a copy of the Crisis Management Framework on CD to use during the course

Pandemics • Planning Issues • Policy development • Technology • Control measures • Workforce issues • Supply chain • Transport • Communications

• •

•

Desk top exercise with a realistic narrative Generic scenario based on a major incident at a company headquarters Delegates split into syndicates

There will be two PowerPoints. The first will be the scenario (This will be supported by video feeds and live injects). The second will highlight operational issues and will be used to require the delegates to make decisions and record them on the log of events.

The format will be to promote discussion as the scenario develops and to evaluate the potential impact on the companies operations.

• Delegates should also bring a electronic copy of their companies current crisis management plans. These will be subject of a confidential audit and review during the seminar • They should also prepare 2 examples of incidents in the workplace that they have encountered or have knowledge of These will be discussed during the exercises to identify the learning outcomes and issues arising.

The exercise is designed to embed the learning points of the seminar and to increase familiarity with the individual roles and responsibilities in a crisis management scenario.

Would you like to run this course in-house?

Crisis management quiz • Team crisis management quiz • Learning points • Presentations and certificates

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: 971-4-3352437

F: 971-4-3352438

E: register@iirme.com

W: www.iirme.com/crisismanagement

Crisis And Emergency Management 19 – 22 February 2012 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER 971-4-3352437

GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain

971-4-3352438

IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

register@iirme.com

www.iirme.com/crisismanagement

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971 -4-3352483 E-MAIL – a.watts@iirme.com Event Crisis And Emergency Management

BC4560

Date

Course Fee before 4 December 2011

Course Fee before 25 December 2011

Final Fee

19 – 22 February 2012

US$ 3,895

US$ 4,395

US$ 4,695

Would you like to run this course in-house?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME Certificate of Attendance.

Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

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Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

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Dusit Thani Hotel, Dubai, UAE Tel: +971-4-3433333

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