EFQM Certified Course
The EFQM Line Manager Development Path Implement Change – Drive Improvement Shawqi Hamdan Sajwani
Earn your EFQM Certificate issued by the EFQM Brussels, Belgium
Journey To Excellence (J2E)
6 Key Benefits
26 – 27 January 2014 21 – 22 September 2014
1 Understand the basics of the EFQM Excellence Model, the RADAR Logic and the fundamental concepts 2. Perform self-assessments against the EFQM Excellence Model, and start the business excellence programme at your organisation 3. Use the Business Excellence Matrix approach to develop an Enabler Map for your organisation
For middle managers who want to understand the EFQM Excellence Model within their working environment
Leaders For Excellence (L4E)
4. Use self-assessment as an improvement tool and learn how to interpret assessment feedback reports
28 – 29 January 2014 23 – 24 September 2014
5. Develop a roadmap for your organisation’s action plan
For upper level managers who want to apply the EFQM Excellence Model within their working environment
6. Identify and address root causes of improvement areas by using the DMAIC approach, and supporting improvement tools Organised by:
26 – 29 January 2014 Kempinski Hotel, Mall of the Emirates, Dubai, UAE 21 – 24 September 2014 Radisson Royal Hotel, Dubai, UAE Follow us on
www.iirme.com/EFQMleaders
www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast
The EFQM Line Manager Development Path Shawqi Hamdan Sajwani is a UAE national and an independent consultant in the field of Organisational Excellence. Prior to this position he was Manager - Quality at Dubai Aluminium Co. Ltd (Dubal). During his 20 year career at Dubal he developed a world class Quality Management System through employee involvement at all levels of the organisation. He then joined Dubai Holding (DH) as Group Director Business Excellence with a mandate to develop and implement an excellence strategy across DH business entities. This included strategic development and implementation of DH Excellence Award Programme. He also developed the CSR and HSE strategy at the corporate office. Shawqi holds a Bachelor’s in Industrial and Systems Engineering from Georgia Institute of Technology, USA and a Masters in Quality Management from the University Of Wollongong, Australia. He is a graduate of Executive Development Programme from IMD, Switzerland. He is qualified as an EFQM Assessor (master class) and EFQM approved Advisor. He is also an EFQM Licensed Trainer for Journey To Excellence (J2E) and Leaders For Excellence (L4E).
“Shawqi has given a new dimension to training with his unique and innovative ways. His way of making difficult concepts easy to understand is simply outstanding. I enjoyed the EFQM training sessions and really understood the EFQM Excellence Model. All the participants were impressed by him.” Ismail M. Ismail, Chief Executive, British Training Institute, UAE
“Shawqi demonstrated his knowledge using relevant examples for us to easily understand certain concepts. He also covered tools which were not part of the modules; however they were relevant to the EFQM Model.” Rachita Nahata, Quality Assurance Manager, Dar Al Takaful, UAE
“Shawqi’s knowledge was evident from the live examples he provided during the course. His knowledge and expertise on the subject was evident and he was able to relate to my learning requirements. The course is very relevant to the change management principles of our organisation.” R. Ashok Kumar, Claims Manager, Dar Al Takaful, UAE
“The trainer Shawqi gave us a lot of examples and involved all participants to ensure they remain interested.”
+971 4 335 2437
+971 4 335 2438
21 – 24 September 2014 Radisson Royal Hotel, Dubai, UAE
What Is EFQM Training?
Meet Your Expert Licensed Trainer
Fadi Mousa Hinno, Quality Manager, Emirates Falcon Electromechanical Co LLC, UAE
26 – 29 January 2014 Kempinski Hotel, Mall of the Emirates, Dubai, UAE
EFQM is helping to prepare a new generation of business leaders by offering training and development opportunities built on practice-based learning and exchange between organisations. Initially focusing on training business excellence professionals how to assess an organisation using the EFQM Excellence Model, the EFQM portfolio has expanded to include courses on how to start your organisation’s “Journey to Excellence”, to business management training for senior managers and high potentials through the Pegasus programme.
Why EFQM Training? EFQM is the custodian of the EFQM Excellence Model, a non-prescriptive framework that can be used to gain a holistic view of any organisation, regardless of size, sector or maturity. Over the past 20 years, the EFQM Excellence Model has been a blue print for EFQM Members and other organisations across and beyond Europe to develop a culture of excellence, access good practice, drive innovation and improve results.
Course Assignment • There is a pre-course assignment that must be completed by all delegates on both J2E and L4E courses • J2E is not a pass/fail course • L4E uses case study to explain the EFQM model and the self assessment using RADAR • L4E is a pass/fail course
Certification Journey To Excellence (J2E) and Leaders For Excellence (L4E) – Certificates shall be issued by the EFQM Brussels, Belgium to all successful participants. Please note that L4E is a pass/fail course
Course Objectives Each organisation is unique and of course each organisation’s journey is different. However, through the years EFQM have understood many common features of these journeys and have gathered some key practical steps that all organisations can consider. During the Journey To Excellence (J2E) training you will learn to identify where you are on your journey to excellence, where you would like to be and how to get there. At the end of the course, you will better appreciate what is required to set out on the journey, not just in terms of tools and techniques but also in terms of cultural development. Leaders For Excellence (L4E) is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents, from either the public or private sector and simple, effective tools, delegates will learn how to identify areas for improvement and adopt a structured approach to effectively address them.
register@iirme.com
www.iirme.com/EFQMleaders
Course Timings Registration will be at 07:30 on Day One of each course. Course sessions will startCourse promptly at 08:00 and Meet Your Expert Leader end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.
Journey To Excellence (J2E)
Leaders For Excellence (L4E)
Day One
Day One
Introduction
Introduction
• Course overview, objectives and introductions
• Course overview, objectives and introductions
• Why are you here?
• Why are you here? Module One: EFQM Excellence Model
Module One: The Basics
EFQM Excellence Model?
• What is Excellence? • Phases on the road towards Excellence • Understand where you are on the road map Module Two: The EFQM Model And Self Assessment
• The 9 boxes (criteria) • RADAR Logic Module Two: Applying The RADAR Logic • Understanding the feedback report
• Self-assessment • Structure of the EFQM Model
Day Two
• The enablers • The results Test
• Review of Day One
Day Two
Module Three: From Self Assessment To Action • Some possible prioritisation tools
• Review of Day One Module Three: The Fundamental Concepts Of Excellence
• Case study example • Your organisation
• What are they?
• The importance of a team based approach
• Preparing meaningful feedback
Module Four: The RADAR
Module Four: Improvements
• The RADAR Logic
• Prioritising improvements from the feedback report
• Evolving self-assessment
• Using DMAIC
• Assessment using RADAR logic
• Self assessment (Business Excellence Matrix)
• Final guidance – key do’s and don’ts Important Note
• Individual planning time
• L4E is a pass/fail course • L4E uses case study to explain the EFQM model and
Would you like to run this course in-house?
The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts
+971 4 335 2437
+971 4 335 2438
the self assessment using RADAR • There is a pre-course assignment that must be completed by all delegates
“The trainer Shawqi transferred the information of the subject clearly and his style was very interesting and easy to understand. He gave us examples related to our lives. He asked our learning objectives and used different tools to train us.” Basma Mohamed Rashid, Strategy and Excellence Coordinator, Fujairah Municipality, UAE
register@iirme.com
www.iirme.com/EFQMleaders
26 – 29 January 2014 Kempinski Hotel, Mall of the Emirates, Dubai, UAE 21 – 24 September 2014 Radisson Royal Hotel, Dubai, UAE
The EFQM Line Manager Development Path FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE
+971 4 335 2437 +971 4 335 2438 register@iirme.com
www.iirme.com/EFQMleaders
DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com
Entire event (all four days) 26 – 29 January 2014 Journey To Excellence (J2E) 26 – 27 January 2014 Leaders For Excellence (L4E) 28 – 29 January 2014 Event (BC5180) Entire event (all four days) 21 – 24 September 2014 Journey To Excellence (J2E) 21 – 22 September 2014 Leaders For Excellence (L4E) 23 – 24 September 2014
WEB BC5179/BC5180
Course Fee Before 10 November 2013
Course Fee Before 1 December 2013
Final Fee
US$ 2,700
US$ 2,900
US$ 3,100
US$ 1,600
US$ 1,700
US$ 1,900
US$ 1,700
US$ 1,800
US$ 2,000
Course Fee Before 6 July 2014
Course Fee Before 27 July 2014
Final Fee
US$ 2,700
US$ 2,900
US$ 3,100
US$ 1,600
US$ 1,700
US$ 1,900
US$ 1,700
US$ 1,800
US$ 2,000
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
DELEGATE DETAILS Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
COMPANY DETAILS Company: ............................................................................................................................................................................................................ Address: ................................................................................................................................................................................................................ Postcode: ................................................................................. Country: ........................................................................................................... Tel: .............................................................................................. Fax: ................................................................................................................. No. of employees on your site: . 1000+ 500-999 250-499
50-249
0-49
Nature of your company's business: ..........................................
YES, I would like to receive information about future events & services via e-mail .................................................................
To assist us with future correspondence, please supply the following details: Name of the Department Head: ..................................................................................................................................................................... Department: ........................................................... Mobile: .......................................... Email: ....................................................................... Training Manager: ............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ...................................................................... Booking Contact: .............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ......................................................................
WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000 Radisson Royal Hotel, Dubai, UAE Tel: +971 4 308 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.
MR/MB BU08 General Management
LR
Event (BC5179)