Employee Relations (ER)

• Want to win in difficult times?

• Want to get the best from your people?

• Want to be ‘one up’ on your competitors?

• Want to give higher quality of service?

• Want to earn more?

Employee Relations (ER)

Book and pay NOW and bring your colleague for FREE on this course See back page for details*

Learn how to become a leader in your field through improved Employee Relations

2 – 6 March 2014 Dusit Thani Hotel, Dubai, UAE

8 Key Benefits 1. Increase your profits 2. Create working partnerships 3. Engage your employees 4. Win line manager support 5. Make full use of your Intellectual Capital 6. Cut your recruitment costs 7. Become an ‘Employer of Choice’ 8. Retain those who make a positive contribution

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Organised by

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Assessment Your assessment for this course will be based on your participation in, and the documented results of, the workshop sessions held during the course.

T: +971 4 335 2437 F: +971 4 335 2438

Meet Your Expert Course Director Charles Wilson Charles Wilson is enjoying a successful international HR career. He has extensive experience in the Gulf region. Charles has watched the area develop and has played a leading role in national development schemes in Oman, the UAE and Kuwait.

His major professional interests in the Gulf region lie in the areas of development of Nationals, management education and cross-cultural management. His current research is centred on ER in the Gulf region and international HRD, with an emphasis on leadership.

Charles lives on the Isle of Man in the British Isles from where he operates his company, “The Consultancy”. His work with IIR in the Gulf region began 18 years ago. He has led many courses and presented and chaired conferences throughout the region. Charles is a graduate of the Royal Military Academy Sandhurst.

He is a Senior Visiting Fellow at the University Campus Suffolk (UK), a Companion at the Institute of Administrative Management and Development, a Chartered Fellow of the Chartered Institute of Personnel and Development. Charles is also a Director and Trustee Council for Administration (UK) and Commissioner Isle of Man Government Service.

Some comments from people who’ve already attended this course: “I got a lot of information about ER from this course. I recommend it to all of my colleagues.”

Munira Al-Ghailani, Employee Relations Executive, Oman Telecommunications Co, Oman

“Charles Wilson was fantastic! Passionate about his work, which transcended to the participants.”

Adib Samara, Employee Relations and Communications Officer, Nestle Middle East FZE, Dubai

“The course was extremely well designed and definitely added value to ER day-to-day problem solving ability.”

Sayd Altaf Hashmy, Coordinator, Employee Services, Emaar, The Economic City, KSA

W: www.iirme.com/employeerelations

Employee Relations (ER) 2 – 6 March 2014 • Dusit Thani Hotel, Dubai, UAE Course Timings Registration and coffee will be at 08:00 on Day One. The course will commence at 08:30 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview

Course Methodology

Life in the world of work is constantly on the move. To succeed you must move with it or better still, ahead of it. This course will show you how you can win by employing your staff well. You will examine the latest ideas and thinking to equip you for ‘Best Practise ER’.

This course is highly interactive. The topics will be presented by the course leader, followed by group or individual work to expand thinking around particular subjects. Delegate groups will then present their conclusions. In this way you will complete a learning cycle which will allow you to expand your thinking with regard to ER and to return to work equipped with ideas about how to implement or expand ER within your organisation.

ER cannot be just about employees. It is the perceptions of employee and employer of their mutual obligations’.

ER covers the employee’s life with you from before he or she is recruited until long after they have left you. Today, right now! You have a reputation. What is that reputation saying about your organisation? Your best recruiters are your employees – BUT – and it is a big but, only if you treat them well. Are they engaged? Are they partners in what you are trying to achieve?

ER fits in at three levels 1. The wider world of work 2. Your organisation 3. Your employees It is vital to build your ER strategy in the context of all three. This course will show you how. Treat your staff well and they will respond. The region is moving fast along the ER road.

Employees have greater freedom, more choice and a larger say in their own futures. To respond to that, through this course you will look at and discuss: • Methods of effectively listening to your employees • The important and unwritten ‘Psychological Contract’ • Expectations, duties and rights • Your ‘employer brand’ and culture • Leadership • Better methods of employment and work organisation • How to improve flexibility to achieve greater output • Keeping employees winning to create competitive advantage • Power and its use and misuse • Impact and costs of stress and absence • Employee Support • Using your employees’ Intellectual Capital • Reward – Retention – Succession Planning The course gives you unique access to your course leader, Charles Wilson’s latest research from the region. There is insufficient thinking going on in the region concerning ER and your experience on the course will open doors and promote ideas for you. You will see how ER is developing and discuss a model of successful ER, developed by Charles.

Through case study of real situations, exposure to the work of the Chartered Institute of Personnel and Development (CIPD) and Investors In People (IIP) you will be brought up to date.

Not only will you be better equipped personally, additionally you will take away ideas, challenges and be shown how to apply successful ER in your workplace.

The course will be conducted in a supportive and friendly atmosphere, giving plenty of opportunity for you to discuss and expand your own ideas amongst a network of professionals.

The course is based upon the latest ER thinking, both globally and in the region. You will receive references for further enquiry into ER and suggestions to help expand your knowledge and awareness of the subject.

There will be a number of exercises conducted during the course on the following topics: • Exercise ‘Big Picture’ which will look at how ER fits into the workplace in the region. You will conduct an analysis of the Political, Economic, Social and Technological (PEST) factors which impact upon people at work • Exercise ‘Contract’ which will examine how the unwritten ‘psychological contract’ between employer and employee has changed and continues to change During the course you will discuss various management models: Atkinson’s ‘Flexible Firm’ and Wilson’s ‘ER Star’.

You will look at styles of leadership and management, particularly John Adair’s ‘Action Centered Leadership’ In addition there will be discussion sessions on your approaches towards programmes for: • Stress management • Employee engagement • Employee ‘voice’ • Work/life balance • Quality of Working Life (QWL) The very useful, detailed research completed by CIPD into retention will be the subject of ‘Exercise RDR’: Recruit – Develop – Retain.

Who Should Attend?

This course is important for all managers with responsibility for staff who wish to understand the latest developments in the fi eld of Employee Relations (ER). Whilst ER is an integral part of HR, this course is not just for HR staff. The importance of high quality ER has a direct impact upon levels of service, profi t, standards, business ethics, corporate social responsibility and corporate governance and ER is a topic that should be widely understood throughout each organisation.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/employeerelations

Employee Relations (ER) 2 – 6 March 2014 • Dusit Thani Hotel, Dubai, UAE

Course Outline Challenges • Why bother with ER? • Change or die!

• Innovate or fail • What does ER achieve for - Employers - Employees • What is the value of ER? Today’s Workplace • How ER fits into your successful ‘Way Ahead’ - Does your ER reflect your Corporate Governance ?

- Does your ER help your Corporate Social Responsibility (CSR)?

• How external factors impact on your workplace • What the law and governments do for us • What we contract to as: - Employees - Employers • Discover how the psychological contract works and how it plays a big part in your life • If your ER is poor that means: - High turnover - Loss of good staff - Increased cost in: - Recruitment - Training - Lack of continuity in your business - Threat to survival What You Can Do • Examine how power is used in your organisation • Are you generating a feeling of ‘fairness’?

• What competencies does a successful ER operator need • The difficult tasks: - Managing performance - Is ‘reward’ simply money?

• The delicate tasks: - Poor performance - Discipline - Grievance • How the modern workplace is structured • Innovation – The way we work • Managing Talent Growth Areas – What Are You Doing?

• Increase employee engagement through participation in decision making • Work/Life balance • Quality of Working Life (QWL) • Motivation How do your Employees Feel And How Do You Know?

• The five areas of ‘well-being’ - Physical - Emotional

•

- The work - Personal development - Values Diversity – Are you using the range of talent you have to your advantage?

Defining Jobs • Are you a slave to Job Descriptions?

• Defining and using the ‘Person Specification’ • Do you mould the person to the job?

Increase Employee Representation • Methods of listening to employees • Worker representative organisations • Trade Unions: - What they are - How they function • Removing the fear from worker representation • Using focus groups • Using employee voice programmes Overlap Of HR And ER • How each fits in and their tasks during: - Selection - When does the ER relationship begin?

- Induction/Placement - Appraisal - Development - Retention • Handling the end of the employee/employer relationship: - Resignation - Dismissal - Redundancy - Retirement - How the ER role and influence continues after the employee has left • Building a ‘Way Ahead’ in ER for you • Securing success through people • Are you and your organisation prepared for ER change?

• An ER Model – Wilson • ‘Investors in People International’ – How such organisations help to build effective ER • Building your own ER model to apply in your workplace

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/employeerelations

Employee Relations (ER) 2 – 6 March 2014 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/employeerelations

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com Event

Employee Relations (ER) 2 – 6 March 2014*

WEB BC5283

Course Fee Before 15 December 2013

Course Fee Before 5 January 2014

Final Fee

US$ 4,395

US$ 4,895

US$ 5,195

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion. *Book and pay NOW and bring your colleague for FREE on this course.

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Event Venue: Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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