Optimising Facilities Management Performance

Fully revised and updated for 2013

Certificated Course Delivered By

Optimising Facilities Management Performance Upgrade And Expand Your Knowledge Of Facilities Performance To The Next Level Of Distinction

20 – 23 October 2013 • Fairmont Hotel, Dubai, UAE

Top 6 Business Benefits 1. Understand the critical links between Facilities Management(FM) and core business activities 2. Develop and manage an effective FM strategy 3. Appreciate the impact of changing customer and business needs on FM operations 4. Maximise the value from service contracts – and build positive supply partnerships 5. Share international best practice experience 6. Achieve efficiencies and savings without reducing standards of service delivery

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Optimising Facilities Management Performance 20 – 23 October 2013 • Fairmont Hotel, Dubai, UAE Course Timings: Registration for this training course will be at 07:30 on Day One. The course will commence each day at 08:00 and conclude at 14:30. There will be two breaks for refreshments at approximately 10:30 and 12:30 and lunch will be served at the end of each day’s session Course Introduction

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In today’s tough economic climate, Facilities Managers have a major role to play in ensuring that the business support environment is as efficient and cost effective as possible. To meet increasingly demanding corporate performance targets, FM’s need to focus on understanding how their operations can add value at each stage in the business cycle.

This four-day course explores how the FM service can be shaped and delivered to maximise the use of assets and resources and optimise performance for the organisation, taking account of changing needs over time. Aimed at middle and senior managers, the programme offers practical guidance on developing FM service strategies and building an effective delivery model and supply chain in the support services area.

This course is for professionals with prior knowledge and understanding of facilities management principles and practices who are looking to expand their knowledge of strategic planning, including: • Facilities Directors and Managers • Premises and Building Managers • Property Owners and Operators • Heads and Managers of Estates • Physical Asset Managers • Manufacturing Site/Plant Managers • Maintenance Heads and Managers • Contract Managers and Procurement Professionals • Financial Planners and Managers

Course Outline

Day One What Does Your Business Do? How Does FM Help It To Deliver?

• Define the scope and extent of the business and the range and diversity of contexts for FM • Understand how the FM function relates to organisational objectives and business drivers • Explore the impact that commercial priorities and culture have on the provision of FM services – and the way they are resourced • Identify and explore the key factors involved in developing FM strategy The session includes a strategy workshop based on a case study model Considering The FM Services Performance Requirements • Understand the needs of customers as the basis for achieving high performing facilities

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Identifying customer expectations while delivering against financial targets Identify and compare FM operating models for a range of situations Analyse the factors that contribute to best practice Examine how different work styles contribute to more effective business operations Becoming better in the role

Performance Improvement And Commercial Awareness • How to use service definition to improve delivery • A structured approach to the management performance of in-house or outsourced services • Tools and techniques for continuous improvement and innovation The session continues to use a workshop case study approach to give delegates the opportunity to see how workspace strategies relate to FM strategy and to overall business strategy

Day Two Corporate Real Estate Performance Improvement • Supply and demand in the real estate market • Examine the practice, implications and constraints of leasing • Understand the opportunities and constraints in the corporate property portfolio • Consider the need for flexibility due to corporate and other changes • Respond to changing needs through acquisition and disposal of property assets • Understand the impact of workspace strategies on corporate real estate strategies • The implications of the Jointly Owned Property (JOP) Regulations The session continues to use a workshop case study approach to demonstrate how workspace strategies together with constraints in the property portfolio influence corporate real estate strategy The session includes a break for tea and coffee FM Service Performance Improvement • Identify legitimate service needs of the organisation • Consider management and control mechanisms • Examine the variety of options for service delivery • Select a service delivery option which best matches corporate requirements • Review the impact of the service delivery option on the FM team structure • Consider changing the skill base and training needs created by dynamic team change

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Develop appropriate FM team structures to match changing service delivery requirements The session continues to use a workshop case study approach to demonstrate how service delivery changes impact FM team structures

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How to check if you are getting value for money and improve things if you are not Helping your service providers to help you Making savings for the long term – life cycle costing Utility expenditure The session uses team exercises to demonstrate how savings can be made

The session includes a break for tea and coffee Resource Planning • What is resource planning?

• New ideas in supplier and specialist relationships: current thinking about ways of working with suppliers • Understanding the client’s short, medium and long-term objectives and how to respond to them.

Day Three

Making Savings • Technical services • Security • Cleaning • Catering • Other services The session uses team exercises to demonstrate how contracts work

Setting Up FM Contracts • What are the objectives?

• Establishing user needs • Ensuring best value • Preparing the specification – what to include and what to avoid • The tendering process • Problems and how to avoid them • Service level agreements and key performance indicators • Contractor appointment

Closing The Loop • Monitoring results • Learning from the experience • Making changes

Meet Your Expert Course Director Ian Cramp has extensive experience in facilities management and also has a degree in electrical engineering. His long career has included being Head

The session uses a workshop scenario to demonstrate how service delivery changes impact FM team structures FM Contract Management • Contract bundling – how it works. What is the best way forward?

• Achieving value for money • Use of service level agreements and key performance indicators • Working smart – identifying issues and then effectively resolving them • Are you wasting money? How to avoid it • Getting better service delivery for less effort • Helping the contractor to help you • Reporting procedures • Best practice • Improving relationships

of Facilities Management for Cudd Bentley where he designed computer centres for several major clients and set up facilities management systems for them to operate their buildings. Among these clients were 3500 properties UK wide for British Telecom.

His expertise in facilities management has grown so that he now advises a number of major public and private organisations, and regularly undertakes audits of clients’ premises and many of these are headquarters buildings. Ian has extensive experience as a lecturer and trainer, and has delivered many courses internationally for clients in the Middle East, Africa and Europe. He is also a tutor and assessor for

The session uses team exercises to demonstrate how contracts work

the BIFM qualifications programme delivered by BIFM Training.

Day Four Reassessing Value: Cutting Costs Without Cutting Performance • So how much does it cost now?

• Are there savings to be made?

• Establishing what services you need • Why budgets are important • What costs cannot easily be changed • Why you should not pay for what you do not want • Better ways of working • How you use energy in your building and how you can reduce it.

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Would you like to run an FM course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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Optimising Facilities Management Performance 20 – 23 October 2013 • Fairmont Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com BC4998 Event

Course Fee Before 4 August 2013

Course Fee Before 25 August 2013

Final Fee

Optimising Facilities Management Performance 20 – 23 October 2013

US$ 3,895

US$ 4,395

US$ 4,695

WOULD YOU LIKE TO RUN AN FM COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Fairmont Hotel, Dubai, UAE Tel: +971 4 332 5555 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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