ILM Endorsed Function Leadership

ILM Endorsed Function Leadership 25 – 29 August 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

3 Key Business Benefits 1. Put your ideas to action, by using simple, yet powerful planning, persuasion and execution strategies 2. Fulfill your role in your organisation and focus your resources on delivering results 3. Boost your ability to overcome challenges and solve problems by practicing a variety of thinking tools and frameworks

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About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of free studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com

Assessment And Certification Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

There is a multiple-choice assessment at the end of the course based upon the content covered during the course. A pass-mark of 50%, in addition to a perfect attendance record, is required to be awarded a certificate from ILM. Should you wish not to take up the test, you will receive a Certificate of Attendance from IIR ME based on your full attendance on the course.

Tel: +971 4 335 2437

www.iirme.com/function-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

Course Overview

Who Should Attend?

Successful leaders use specific skills and strategies to achieve outstanding results.

The target audience for this course is those

Just like everyone else, the most successful leaders are challenged with problems, limitations and resistance. But they use a variety of different approaches and thinking tools to overcome them. These are the skills you will learn and practice in this fast paced, five-day training.

do so in the foreseeable future. Experienced

who currently lead others or are expected to managers will find this a great opportunity to expand on their current style of leadership and explore solutions to challenging situations,

You will learn to sharpen your customer focus, differentiate between customer needs and desires as well as manage customer expectations.

Understanding your customers better will help you assess your current service levels and focus your resources on achieving results.

You will practice a simple yet powerful problem-solving framework that will encourage transparency, innovation, creative thinking and rational decisionmaking.

Because ideas and plans are never enough you will also learn to persuade and motivate people to action and organise those actions to maximise your efficiency.

In short, you will learn and practice many methods, techniques and strategies to fulfill your role in your organisation.

while upcoming managers or those with recent advancement to a management position will go through comprehensive training on skills and knowledge required to lead others effectively.

“Excellent course. Basem is an excellent presenter.”

Zainab Al Shankity, Head of Data Management, King Fahad Specialist Hospital, Damman

Your Expert Course Director Basem Al Attar is a “Best Selling Author”, international trainer and people development strategist. His courses have been recognised as the “Best in training and organisational development” by the Asian Leadership Awards 2011. He has also been awarded the Asia Pacific Strategic Leadership Award for his outstanding contribution to developing leadership in the region.

He has extensive experience coaching managers and executives as well as training the young and dynamic “Generation Y”. Basem excels at identifying individual and unique needs of each group. His practice-based and humorous teaching style creates an enjoyable and challenging learning experience, focusing on real life scenarios, cases and models. His courses are full of interactive learning games, roleplays, modeling exercises, demonstrations and focused discussions.

Over the past decade, he has trained thousands of people from more than 40 different countries.

Participants often describe his workshops as “life changing” events. His wide-ranging experiences coupled with his innovative approach have made him one of the most in-demand consultants working in the Middle East today.

“I really enjoyed this training and learnt many techniques to conduct better performance appraisals. Basem’s style of transferring information was excellent. He has exceptional presentation skills. I hope to attend more of his courses in the future.”

Ali AL-Mohannadi, Engineering Projects Manager, Oryx GTL, Qatar

“This is one of the best courses I’ve ever attended.”

Hadeel Fayez Anan, Pharmacist, King Fahad Specialist Hospital, Damman

Tel: +971 4 335 2437

www.iirme.com/function-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Function Leadership Course Timings: Registration will be at 08:00 on Day One. Course sessions will start promptly at 08:30 and end at 14:30.

There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Outline Day One Developing Customer Focus • Course induction • Review your organisation’s purpose and your department’s function within the organisation • Analyse and clarify your customers’ profile including: - Demographics and limitations - Expectations and desires - True challenges and needs • Review your department’s performance in fulfilling your customer needs • Practice the Five Fingers planning technique • Define your areas of improvement in the immediate future

Day Two Problem Solving And Decision Making Using your analysis from Day One, you will begin to formulate solutions for the most immediate challenges your customers face.

• The Seven Ds Of Problem Solving - Discover: Proactive problem solving Recognising early signs Anticipating problems and managing risk - Document: Why is documenting problem occurrence important?

Documenting methods and reports Documentation recipients - Discuss: Communicating the existence of a problem Removing hostility and threat Moving away from denial Building alliances - Define: Defining root causes Defining the actual problem Focusing on outcomes

Day Three Problem Solving And Decision Making (cntd.)

• The Seven Ds Of Problem Solving (cntd.)

- Develop: Focus on solutions Why vs. how?

Creative thinking techniques Problem solving methods - Decide Introduction to critical thinking Calculating risk Decision weights and factors

Tel: +971 4 335 2437

www.iirme.com/function-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

25 – 29 August 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE The simple pros and cons method The advanced decision making tool Using expert opinion Top down decisions Bottom up decisions Participative decision making -

Do Putting decisions into action Gaining support Follow up and accountability Flexibility and adjustments

Day Four Innovation And Creative Thinking Learn how you can gain support for your ideas and innovative solutions within your organisation.

• Developing flexibility • Creative thinking vehicles: - Left brain, right brain activities - The language of creative thinking - The outrageous exercise!

- Thinking outside the box - Brain storming in a group and individual setting - Using mind maps • The business value of ideas and innovation

Day Five Strategic Thinking • • • • • •

Strategic thinking made simple Strategic vs. operational leadership Defining your strategic outcomes Developing long term perspectives Evaluating your strategy Communicating your strategy

Closing • Course review and assessment • Reflective learning discussion • Individual outcomes and action plan presentation

“This has been the most beneficial training course I have ever attended in more than 10 years of work experience and after attending more than 25 other training courses.”

Ahmed Al Fayez, Head of Contracts, King Fahad Specialist Hospital, Damman

“The course and the trainer were excellent.”

Talal Al Anezi, Head of Internal Audit, King Fahad Specialist Hospital, Damman

Tel: +971 4 335 2437

www.iirme.com/function-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Function Leadership 25 – 29 August 2013 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE

FIVE WAYS TO REGISTER +971 4 335 2437

IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2438 register@iirme.com

www.iirme.com/function-leadership

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com BC5020 Event

Course Fee Before 16 June 2013

Course Fee Before 7 July 2013

Final Fee

ILM Endorsed Function Leadership 25 – 29 August 2013

US$ 4,150

US$ 4,650

US$ 4,950

WOULD YOU LIKE TO RUN ANY OF THESE COURSES IN HOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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