Certificate In Healthcare Information Systems

Certificate In Healthcare Information Systems 24 – 28 November 2013 • Fairmont Hotel, Dubai, UAE

Practical Tools For Managing Information And Communication In Healthcare

5 Main Learning Objectives: 1. Hands on, interactive learning experience using case studies from leading healthcare systems and organisations 2. Master the essential skills for managing and using healthcare information effectively 3. Develop your confidence and effectiveness in using data to make decisions and solving healthcare management problems 4. Exploit organisational knowledge to deliver better care and stronger management 5. Make the right choices when designing and procuring new information and communication technologies for your hospital or health system

www.iirme.com/healthcareIS Organised By:

Strategic Career Partner:

Follow us on:

www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

Certificate In Healthcare Information Systems 24 – 28 November 2013 • Fairmont Hotel, Dubai, UAE Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview Whether they are managing a hospital service or department, planning the introduction of a new Information Technology (IT) system or delivering care directly to a patient, all healthcare managers and clinicians need a firm grasp of the methods and techniques used to manage and communicate healthcare information effectively.

• Decision-Making And Problem-Solving In Healthcare

This new course from IIRME – the only one of its kind in the region – will enable healthcare managers and professionals from all types of healthcare organisations to work more effectively and more successfully with healthcare information.

Who Should Attend?

• Knowledge Management In Healthcare • Information And Communication Technologies In Healthcare

Using case studies from hospitals, clinics and healthcare systems this interactive course will help you understand more about healthcare information standards and show you how to gather and exploit data to make better decisions and solve common healthcare management problems. It will introduce you to the importance of knowledge management in improving the performance of healthcare organisations and show you how to procure and implement healthcare information systems successfully.

The course is divided into five modules and includes detailed instruction in –

• All healthcare staff who want to make better decisions and solve management problems more effectively • High-potential managers who want to capture and exploit knowledge to improve their healthcare organisation • Physicians and other clinical professionals who want to make better, evidence-based decisions

• An Introduction To Information And Communication In Healthcare • Managing Healthcare Information

This course has been designed to enable general healthcare managers and all types of clinicians to build their confidence and effectiveness when using healthcare information and comunication systems.

It will be especially useful for:

• Any healthcare professional looking to develop, broaden or refresh their information management skills

Course Content An Introduction To Information And Communication In Healthcare

Managing Healthcare Information

Decision-Making And Problem-Solving In Healthcare

Knowledge Management In Healthcare

Information and Communication Technologies In Healthcare

Why Is Information And Communication Important In Healthcare?

Developing Information Sources

Types Of Decision And Their Information Needs

Healthcare Knowledge Management

Healthcare Information And Communication Technologies

Standards Governing The Management And Communication Of Healthcare Information

Organising Information

Decision-Making And Problem-Solving Methods

Turning Knowledge Into Action To Improve Healthcare Quality

Specifying And Procuring Information Systems

Legal And Ethical Issues In Healthcare Information Management

Analysing And Presenting Information

Achieving Change Through Healthcare IT

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/healthcareIS

Course Outline Module One An Introduction To Information And Communication In Healthcare In Module One, you will examine the fundamental importance of information and communication in healthcare. You will explore how you can begin to respond to the day-to-day challenges of information management by identifying your own information requirements, as well as those of your service, department, hospital or health system.

• Why is information and communication important in healthcare? – Identify the major contemporary trends and challenges in healthcare information and communication management • Standards governing the management and communication of healthcare information – Identify the broad variety of standards and classifications used to make the management and communication of healthcare information easier • Legal and ethical issues in healthcare information management – Understand the moral duties and regulatory controls you face when handling healthcare information

• Types of decision and their information needs – Identify the ‘critical success factors’ when making healthcare management decisions • Decision-making and problem-solving methods – Understand the role of information at each stage in both rational and other decision-making or problem-solving processes

Module Four Knowledge Management In Healthcare Knowledge management in healthcare is all about aligning people, processes, data and technologies to drive organisational performance and growth. Multinational companies such as Shell, IBM and Hewlett-Packard are famous for their application of knowledge management principles and in Module Four we consider the value of knowledge management in hospitals and health systems.

• Healthcare knowledge management – Understand what it is and why we need it • Turning knowledge into action to improve healthcare quality – Understand how healthcare organisations can use knowledge in ways that improve safety, effectiveness and the patient experience

Module Two Managing Healthcare Information In Module Two, you will explore, in depth, the fundamental processes of information management in healthcare: how to find sources of reliable data, how to organise it in useful ways so that it becomes ‘information’ in the true sense of the word and how to then analyse it in order to create and share meaningful knowledge.

• Developing information sources – Identify the sources of data in a healthcare organisation or system • Organising information – Understand how to transform raw data into information • Analysing and presenting information – Understand how to analyse information in order to create knowledge, make decisions and generate forecasts

Module Three Decision-Making And Problem-Solving In Healthcare In Module Three, you will examine the relationship between information and decisions, exploring how the accuracy of decisions depends upon the accuracy of information. You will discover how, in the absence of good information, it is difficult to take a rational approach to decision-making and why other approaches might therefore have to be used.

Module Five Information And Communication Technologies In Healthcare Throughout this course we have stressed that information and communication management covers all kinds of information, and is as much about paper-based systems as it is about computers. In Module Five, however, the emphasis is on technology-based systems and the role of the healthcare manager or clinician in procuring and developing such systems.

• Healthcare information and communication technologies – Identify the many types of information and communication technologies available to healthcare organisations today • Specifying and procuring information systems – Understand how to collaborate with intended users to design and develop a healthcare information system for your department or organisation • Achieving change through healthcare IT – Examine the management issues that arise when new information systems and technologies are introduced into a healthcare organisation

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/healthcareIS

Meet Your Expert Course Leader Benedict Stanberry is a British management consultant, executive coach, author and lecturer on the subject of strategic healthcare management. He has extensive experience of designing and delivering professional education and development programmes for healthcare managers and clinicians in the Middle East as well as in the UK, Africa and Asia.

Ben works with many of the Gulf’s leading healthcare organisations in both the public and private sectors. His extensive list of clients includes: • King Fahad Medical City, Riyadh, KSA • Security Forces Hospital Program, Riyadh, KSA • Saudi German Hospital Group, Jeddah, KSA • King Hussein Cancer Center, Amman, Jordan • Mafraq Hospital, Abu Dhabi, UAE • Al Rahba Hospital, Abu Dhabi, UAE • Dubai Healthcare City, Dubai, UAE • Ministry of Health, Dubai, UAE • Hamad Medical Corporation, Doha, Qatar • Sultan Qaboos University Hospital, Muscat, Oman

IHM Professional Diploma In Healthcare Management In conjunction with the Institute of Healthcare Management (IHM) in the UK, IIRME are proud to offer a comprehensive programme of certified courses in healthcare management designed to lead to the award of a Professional Diploma In Healthcare Management.

The IHM is recognised as one of the largest representative organisations in the world for individual healthcare managers. Its membership reflects the diversity of healthcare management from both the public and private sectors.

Since 1902, the IHM has played an important part in the lives of thousands of healthcare managers. It provides opportunities to enhance the careers of those involved in the health and care sectors through professional development opportunities, robust and effective networks and influencing relevant policy decisions.

The IHM’s Professional Diploma programme is aimed at people working in all healthcare sectors irrespective of their professional or functional background. This includes those who are working in a professional or clinical role as well as staff with a managerial focus or significant leadership responsibilities. It is also appropriate for experienced healthcare managers who wish to refresh or update their existing skills.

Each course in the programme is a stand-alone, certified learning experience providing its own unique benefits.

Foundation Certificate Certificate In Healthcare Leadership And Management 20 – 24 October 2013, Fairmont Hotel, Dubai, UAE

Core Certificates Certificate In Healthcare Quality And Performance Improvement Dates 2014 to be confirmed, Dubai, UAE

• New Mowasat Hospital, Kuwait City, Kuwait

Certificate In Healthcare Financial Management 1 – 5 December 2013, Grand Hyatt Hotel, Doha, Qatar

Ben began his career as a medical lawyer and became a healthcare management consultant in 2001. He has served as the interim chief executive of a Brusselsbased healthcare NGO and as an elected politician in south west London, where his responsibilities included overview and scrutiny of the delivery of healthcare services in the capital. His most recent role has been as a director of one of the UK’s leading private healthcare companies.

Certificate In Healthcare Strategy And Planning Dates 2014 to be confirmed, Dubai, UAE

Ben is a Fellow of the Royal Society of Medicine, a Member of the Institute of Healthcare Management and an Associate Member of the Faculty of Medical Leadership and Management. He holds an MBA from the world-ranked Henley Business School and currently chairs the school’s alumni association in the Middle East.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438

Certificate In Healthcare Information Systems 24 – 28 November 2013, Hyatt Regency Hotel, Dubai, UAE

Elective Certificates Certificate In Patient Safety And Risk Management Dates 2014 to be confirmed, Dubai, UAE Certificate In Healthcare Talent Management 8 – 11 September 2013, Jumeirah Emirates Towers Hotel, Dubai, UAE Certificate In Healthcare Process Improvement 10 – 13 November 2013, Dusit Thani Hotel, Dubai, UAE Certificate In Healthcare Marketing And Customer Relations 15 – 18 December 2013, Dusit Thani Hotel, Dubai, UAE Managers wishing to take multiple certificates can work towards the award of the internationally recognised and highly respected IHM Professional Diploma In Healthcare Management. Recipients of the Professional Diploma are entitled to use the designatory letters ‘DipHM’ after their name. They are also entitled to become members of the Institute of Healthcare Management and use the designatory letters ‘MIHM’ after their name.

The full Professional Diploma requires candidates to take the foundation certificate, the four core certificates plus one elective certificate of their choice. The Professional Diploma also requires assessment of the candidate’s learning across each certified course they have taken.

W: www.iirme.com/healthcareIS

Certificate In Healthcare Information Systems 24 – 28 November 2013 • Fairmont Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428, Dubai, UAE

+971 4 335 2437 +971 4 335 2438

register@iirme.com

www.iirme.com/healthcareIS

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE

CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Date

Course Fee Before 8 September 2013

Course Fee Before 29 September 2013

Final Course Fee

Certificate In Healthcare Information Systems

24 – 28 November 2013

US$ 4,150

US$ 4,650

US$ 4,950

WEB BC5009

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive an IIRME Certificate of Attendance.

DELEGATE DETAILS Name: .................................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: ........................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Name: .................................................................................................................................................................................................................

Payments

Job Title: ......................................................................................................... Email: ........................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

Name: .................................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: ........................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

Name: .................................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: ........................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Card Payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation

Company: .........................................................................................................................................................................................................

Address: ......................................................................................................... Email: .........................................................................................

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

Postcode: .............................................................................. Country: ..........................................................................................................

Tel: .......................................................................................... Fax: ...................................................................................................................

No. of employees on your site: 1000+

500-999

250-499

50-249

0-49

YES, I would like to receive information about future events & services via e-mail .................................................................

Nature of your company's business: ....................................................................................................................................................

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registration(s) are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

To assist us with future correspondence, please supply the following details:

Name of the Department Head: ....................................................................................................................................................................

Department: .................................................... Mobile: .......................................... Email: .............................................................................

Name of the Training Manager: .......................................................................................................................................................................

Department: .................................................... Mobile: .......................................... Email: .............................................................................

Name of Booking Contact: ...............................................................................................................................................................................

Department: .................................................... Mobile: .......................................... Email: .............................................................................

Event Venue: Fairmont Hotel, Dubai, UAE Tel: +971 4 332 5555

Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971-4-4072693 Fax: +971-4-4072517 Email: hospitality@iirme.com

SN/EO

MD030344

© Copyright I.I.R. HOLDINGS B.V.

HEALTHCARE

SM

COMPANY DETAILS