Certificate in HR Administration

Certificate In HR Administration Develop Skills And Techniques To Ensure The Smooth Running Of HR’s Administrative Processes 5 Key Business Benefits 1. Deliver a high level of service to both the operational HR team and the wider business 2. Design and implement effective HR procedures and administrative systems to support business needs and deliver business results 3. Provide administrative support concerning employee matters, ensuring alignment with company values and goals 4. Produce all employment related processes including recruitment, selection, training, sickness etc.

5. Develop your interpersonal communication skills so that you can successfully deal with difficult situations

An Essential Course For HR Administrators And Assistants

20 – 23 April 2014 Jumeirah Emirates Towers Hotel, Dubai, UAE 24 – 27 August 2014 Park Rotana Hotel, Abu Dhabi, UAE

www.iirme.com/hradmin Organised by

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The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Course Assessment Knowledge confirmation and personal assessment to include: • Group discussions • Quiz • Final exam (multiple choice paper)

Who Should Attend?

This course is especially designed and developed for HR professionals requiring specialised knowledge and skills. The course is intended for individuals who are either new or have little experience in HR, but have a keen interest to develop a career in the human resources profession.

HR administrators and assistants will certainly benefit from attending the course.

T: +971 4 335 2437

F: +971 4 335 2438

About Your Expert Course Leader Anne McDougall conducts learning programmes and solves organisations’ challenges for clients in Africa, China, Europe, the Middle East and the United Kingdom.

A motivational trainer and speaker, Anne is well known for her Communications and Management Skills programmes.

She has a Master’s Degree in Learning and Development from the University of Sheffield in the UK and knows exactly how to build confidence and get people accessing their true potential.

Her courses are fun! How else can people learn?

By giving delegates “simple tools for busy people”, she enables them to persuade, negotiate, influence and build trust with colleagues and clients. This trust, in turn, enables teams to work together constructively, problem solving and cooperating to provide great products and services for their customers.

Anne is a qualified Voice and Speech coach and helps people improve their vocal technique, control nerves, write scripts and hold an audience of one to a thousand totally enthralled. As a presenter herself, she uses the skills daily.

Memberships of the International Association of Business Communicators and the American Society of Training and Development keep Anne up to date with all the developments in her field. Her clients can be assured that all her material includes the latest research and developments in the subjects she is presenting.

Her book “Brain Teasers for Trainers”, published by Gower, has been a great success World Wide. And her second book, Writing Emails and Letters, which is being published by Amazon was written for second language writers and speakers.

Anne’s clients range from Novartis in China to the large Oil and Gas companies in the Middle East, the Telecom companies of Africa and Egypt to the European Commission in Brussels.

What Past Delegates Said About Anne’s Courses “Excellent training director and course outline.”

Rowena Quijano Roxas, Nawras Telecommunications, Oman

“This course can put you on the right track to move on, and lights up a lot of hidden information.”

Hassan Naddaf, Human Resources and IT Manager, Boom Construction, Qatar

“I learned new things which give me the courage to voice my ideas.”

Marites Rambac, HR Administrator, Bayer International SA, UAE

“This course is really valuable and includes meaningful material. I recommend that even senior staff attend.”

Mohamed Taha Yousef Fattah, Training Coordinator Abu Dhabi Investment Council, UAE

“Anne McDougall is the best. She made the course challenging and it is really an honour to have met her. She is a very inspiring person.”

Mouza Al Qubaisi, Technical Officer, Zonescorp, UAE

“The course was very helpful; the exercises she gave us were very good, helped building nice teamwork between all of us.”

Amna Ahmed Al Marzouqi, Assistant, Mubadala Development Co., UAE

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

W: www.iirme.com/hradmin

Certificate In HR Administration 20 – 23 April 2014 • Jumeirah Emirates Towers Hotel, Dubai, UAE 24 – 27 August 2014 • Park Rotana Hotel, Abu Dhabi, UAE

Course Timings Registration will be at 7.30 on Day One. Course sessions will start promptly at 8.00 and end at 14.30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s session.

Day Two

Course Overview HR administrators often function as the first point of contact for employee enquiries and requests. This course provides a ‘best practice’ approach to the key administrative activities and on the practical application of key HR administrative activities. The course leader will provide you with the insight, knowledge and skills to manage potentially sensitive issues and situations with tact, discretion and confidence.

Gain an overall understanding of Human Resources as it relates to an organisation’s goals and strategic objectives. You will examine the issues of Human Resources Management and its various functions, activities and processes.

The Stages Of Recruitment And Record Keeping It is important to get recruitment right as it is the people who will make or break your organisation Stage One: Why Should Anyone Want To Work For Your Organisation?

• How/where to find the best people • Your image and using it to attract the business • Getting involved in recruitment fairs and sixth form colleges Practical Exercises Stage Two: Job Analysis

Course Outline

• Planning and conducting the job analysis

Day One The Role Of HR Administration In Your Organisation

• Developing job descriptions and job specifications • Uses and application of job analysis information Practical Exercises

• The role and scope of HR in the organisation • HR department structure

Stage Three: Things To Do Before And During The Interview

• HR functions and range of activities

• CVs, application forms, person specifications

• HR practices, responsibilities and objectives

• Selecting and administering selection tests • Processing applications and short-listing candidates

Bringing Creativity To The HR Administration Role • Creating an awareness of your company’s vision, mission and values

Practical Exercises

• How to ensure staff stay engaged Stage Four: Interviewing Skills

• Creating a culture of trust

• Developing guidelines for successful interviewing • How to prepare

Practical Exercises

• Using WASP to get you started Advantages And Disadvantages Of HR Systems

• Questions to ask/avoid

• Manual for 5 – 30 people

• Recording your options

• Oracle Practical Exercises

• SAP

Stage Five: Record Keeping For Recruitment

Practical Exercises

• Engagement procedures: contracts of employment and written Developing A “Can Do” Attitude For Your Customers

particulars, references, induction, checklists

• How to give your customers what they want

• Maternity procedures: maternity leave and pay

• Selling the benefits of an HR department

• Termination: notice periods, termination reports, exit interviews

• Seeing the larger impact of your role and being a role model • Reconciling disputes: roles, rights and resources

Practical Exercises Tracking Key Internal HR Records

Practical Exercises

• Application form • Offer of appointment letter

Summary And Questions

• Medical reports

T: +971 4 335 2437

F: +971 4 335 2438

E: register@iirme.com

W: www.iirme.com/hradmin

Certificate In HR Administration 20 – 23 April 2014 • Jumeirah Emirates Towers Hotel, Dubai, UAE 24 – 27 August 2014 • Park Rotana Hotel, Abu Dhabi, UAE

• Copies of certificates/qualifications

General Record Keeping

• Security-check reports

• Maintaining records, systems and libraries

• Acceptance of offer letter

• Security, confidentiality and access to records

• Promotion letters

• Understanding the audit role in record keeping

• Staff reports/appraisal forms

• How to prepare update reports

• Disciplinary correspondence Practical Exercises

• Salary increment forms • Appeals/petitions • Requests and responses regarding special leave

Summary And Questions

• Change of name documents

Day Four

• Personal/service record card • Retirement notifications

Developing Interpersonal And Communication Skills Practical Exercises Effective Face-To-Face Communication Summary And Questions

• Interacting confidently and positively with others

Day Three

• Using listening and questioning effectively • Increasing your visibility in the organisation • How to project the image of HR

Orientation, Training And Performance Appraisal Orientation • When should it be done and by whom?

Practical Exercises

• Documents to give out during orientation Developing Interpersonal Communication Skills In HR

• Cultural awareness training

• Understanding what makes people who they are and how to adjust Practical Exercises

your messages to suit different personality types • Using the “Personality Triangle” to improve relationships

Carrying Out Training Administration

• Building/maintaining great relationships

• Linking training to your business plan Practical Exercises

• Training process and methods • Coordination of training • Training evaluation and training plans

How To Use Feedback To Create Awareness And Growth • Giving and receiving constructive feedback

Practical Exercises

• How to give developmental feedback • Measuring your success

Developing Training Databases And Building A Resource Library Practical Exercises

• Setting up a trainer database • Building relationships with training consultancies • Setting up and managing budgets for a resource library

Emotional Intelligence (EI) And How To Use It To Give A Great Service – Questionnaire

Practical Exercises The Power Of Positive Thinking Performance Appraisal

• Handling conflict to achieve win-win outcomes

• Administering the performance appraisal process

• How to motivate yourself and others

• Methods for appraising performance

• Raising your profile and adding value in a climate of change

• How to do a fair appraisal when bonus and increments are linked • Problems of performance appraisal

Practical Exercises

• Clarifying employee rights – where equal opportunities and Summary And Questions

discrimination fit in Practical Exercises

T: +971 4 335 2437

F: +971 4 335 2438

E: register@iirme.com

W: www.iirme.com/hradmin

Certificate In HR Administration

20 – 23 April 2014 • Jumeirah Emirates Towers Hotel, Dubai, UAE 24 – 27 August 2014 • Park Rotana Hotel, Abu Dhabi, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/hradmin

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 2 February 2014

Course Fee Before 23 February 2014

Final Fee

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In HR Administration (BC5365) 20 – 23 April 2014 Event

WEB BC5365/BC5366

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course Fee Before 8 June 2014

Course Fee Before 29 June 2014

Final Fee

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In HR Administration (BC5366) 24 – 27 August 2014

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

DELEGATE DETAILS

Payments

Job Title: ......................................................................................................... Email: .....................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

Name: ..............................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: .....................................................................................

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Name: ..............................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: .....................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

COMPANY DETAILS Company: ............................................................................................................................................................................................................

Address: ................................................................................................................................................................................................................

Postcode: ................................................................................. Country: ...........................................................................................................

Tel: .............................................................................................. Fax: ..................................................................................................................

No. of employees on your site: 1000+ 500-999 250-499

50-249

0-49

Nature of your company's business: ..........................................

YES, I would like to receive information about future events & services via e-mail .................................................................

To assist us with future correspondence, please supply the following details: Name of the Department Head: .....................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: .......................................................................

Training Manager: .............................................................................................................................................................................................

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Booking Contact: ..............................................................................................................................................................................................

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Park Rotana Hotel, Abu Dhabi, UAE Tel: +971 2 657 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

ON/LW BU33 HR/Admin

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