Certificate In HR Policies And Procedures

Certificate In HR Policies And Procedures

18 – 21 May 2014 The Address Hotel, Dubai Marina, Dubai, UAE 23 – 26 November 2014 The Address Hotel, Dubai Marina, Dubai, UAE

Overcome Your Work Challenges Using Group Exercises And Case Studies

4 Key Benefits 1. Understand how HR policies and procedures fit into your organisation and how they affect employee relations 2. Increase business performance and employee effectiveness through clear, fair and reasonable HR policies and procedures which help retain and motivate staff 3. Align your terms and conditions of employment with your remuneration strategy and develop detailed employment contracts to improve employer branding and employee engagement 4. Discover practical steps for developing an effective channel of communication with all employees through your HR Policies and Procedures Manual “This was the most effective course I have attended and I highly recommend it for all in HR.” Hussain Salman, Human Resources Officer, Bahrain Credit, Bahrain

Robert Mosley Course Director

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“Excellent trainer, very knowledgeable, a true Guru on reward in the GCC.” Suchita Shroff, HR Manager, British Council, Oman

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About Your Expert Course Director Robert Mosley Global Remuneration Expert and HR Consultant CEO of Lemon Pip Consulting Limited, UK

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Performance Assessment At the end of the course, there will be a multiple-choice exam of straight-forward questions based upon the content covered during the course. A pass mark of 50%, in addition to a perfect attendance record and active participation during the course sessions is required to be awarded the Certificate of Completion from The George Washington University/IIRME. Should you wish not to take up the test, you will receive a Certificate of Attendance from IIRME based on your full attendance of the course.

Course Introduction

Fundamental components of Human Resources Management are clear and effective HR Policies and Procedures (P&Ps) and detailed Terms and Conditions of employment (T&Cs). They protect the rights of the employer and employees see them as fair and reasonable. P&Ps and T&Cs are often taken for granted. Rather than make changes, HR generalists and professionals try to fit the ever changing needs of their employees into a structure of P&Ps that may not have been reviewed for many years. This course will touch on all areas of HR policies and procedures, including employee relations, employment contracts, HR manuals and employee communications.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Robert Mosley is widely recognised in many industries and countries as one of the leading global experts on compensation and benefits, and is also a leading expert in the more general field of human resources and performance management. His main areas of expertise and specialism are in the fields of job analysis, job descriptions, job evaluation, grading schemes, pay structures, allowances, bonuses and incentives, industrial relations and collective agreements, e-HR systems, performance management, performance appraisals, and all issues on compensation and benefits globally.

Robert worked with Hay Group (Hay Management Consultants) in the UK and UAE from 1985-1990 consulting in over 20 countries. During this time he developed a strong interest in the Middle East. On leaving Hay Group, he joined Emirates Group and Emirates Airline based in Dubai where he worked for 13 years from 1990-2003 and he was promoted to SVP Human Resources with over 22,000 employees in 60 countries. At all times, Robert kept a detailed hands-on role on all remuneration policies globally, and on all general HR policies and procedures. In 2003, Robert left Emirates Group to establish his own consulting business focusing on HR and C&B called Lemon Pip Consulting Limited, and over the past six years he has developed a very successful specialist consulting practice with over 200 clients. His two main areas of specialism are working with clients in the Middle East region, and in the global aviation industry. Robert is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and holds an MSc from Oxford University and an MBA from London Business School.

Robert currently spends most of his time working in and around the Middle East, and offers an expert range of services and solutions on all compensation and benefits issues. Robert has been offering extremely popular training courses through IIRME for the past 13 years. He has led highly successful courses on Job Descriptions and Job Evaluation, Compensation and Reward and HR Policies and Procedures, and has also introduced an exciting new course on Performance Management and Performance Appraisals. Overall, Robert has over 25 years of expertise on HR issues, with particular focus on compensation and benefits in the GCC region.

Who Should Attend

This course is designed for everyone who requires either a generalist understanding or an in-depth knowledge of managing HR policies and procedures, and terms and conditions of employment. HR specialists and other HR professionals at all career levels working in the areas of HR policies and procedures, employee relations, employee communications and personnel administration will benefit from attending this course.

Read What Delegates Said About Robert’s Previous Courses With IIR: “This has been the singularly most useful course I have ever attended. Good theory and excellent practical examples.”

Sarah Meredith, HR Manager, Margham Dubai Est, UAE

“A great course that clearly explains ways an organisation can develop an effective proper pay policy based on the market.”

Danial Van Heerden, Recruitment Director, Saad Group of Companies, KSA

“The trainer covered the Policies & Procedures area with all relevant details.We learnt not only how to write a policy, we also covered wider areas like succession planning.The trainer transferred his knowledge with a lot of practical examples and with clear explanations and was happy to answer our questions.

He gave us extensive examples and practice sessions on what we needed to learn. I got more than I expected and I am very happy with the great value of this course. I can’t wait to transfer my knowledge to my workplace.”

Noor Adeeb Al Dabbas, Organisational Development Officer, Bank of Jordan, Jordan

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/hrprocedures

Certificate In HR Policies And Procedures 18 – 21 May 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 23 – 26 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE Course Timings Registration will be at 08.00 on Day One. Course sessions will start promptly at 08.30 and finish at 14:30 with breaks for refreshments.

Lunch will be served at the end of each day’s sessions.

Course Objectives This course will guide you to develop and implement HR P&Ps in your organisation. You will ensure that your employment contracts and HR manuals meet your business needs, whilst attracting, retaining, engaging and motivating employees. In an increasingly competitive employment environment, when you want to attract and retain high performers, managing your employee relations and communications are increasingly critical and form part of your overall HR strategy. This four-day course will cover the key areas of HR policies and procedures so that you adopt best practice to compete more effectively in the war for talent. You will learn how to improve employee engagement whilst developing trust and fairness for both parties in the employeremployee relationship.

Course Methodology You will have an opportunity to test various ideas and to establish what may work for you. You will have access to case studies, tools and techniques, as well as information on the latest trends and developments. This is a practical, hands-on course giving you best practice examples and a detailed soft-copy sample HR manual that you can easily tailor to implement within your own organisation.

Course Outline Introduction • The golden triangle of human resources (jobs, people and performance, and pay markets) • Why are HR policies and procedures and HR manuals important?

• The basic components of a professional and robust set of HR policies • Role of HR manuals and employment contracts in employee engagement and communications • How policies and procedures have developed in the Middle East, GCC and globally Terms And Conditions Of Employment (T&Cs) • Importance of T&Cs • What are the main T&Cs? Human Resources Policies And Procedures (P&Ps) • Importance of P&Ps • The key areas which should be covered by HR P&Ps • Research on best practice for P&Ps • Linking P&Ps to HR strategy • Developing P&Ps • Assess if your current P&Ps are meeting your business objectives: - Where do you want to be?

- Where are you now?

- What is the gap and how will you fill the gap?

• Formulating new policies and procedures • Skills and style in writing P&Ps • Implementing P&Ps • On-going review of P&Ps Sensitive Critical Policy Areas • Disciplinary policy and procedure • Grievance policy and procedure • Security and IT policy for internet Employment Contracts • Importance of employment contracts • Contracts from the perspective of the employee • Contracts from the perspective of the employer • What should contracts include?

• •

Why organisations are developing more detailed contracts of employment Detailed sample employment contract

Policies And Procedures To Support Wider HR Strategies • Recruitment • Retention • Trainee development • Nationalisation • Redundancy and outplacement Human Resources Manuals • Types of manuals used in HR • HR communications and employee relations • Communicating all HR P&Ps in your HR manual for employee engagement • Detailed samples of HR P&Ps • Confidentiality and controlling access Policies And Procedures For International Assignments • Categories of employment • Determining and developing international assignment policies • Elements of an assignment policy • Types of assignment and approaches to assignment pay - Home country approach - Host country approach - Hybrid approaches • Example check-list of assignment policy Psychological Contract Of Employment • What is the psychological contract?

• Importance of the psychological contract • Clarifying the psychological contract • Managing the balance between employer expectations and fairness for employees Achieving Work-Life Balance • What is Work-Life Balance?

• The importance of Work-Life Balance • The benefits of managing the Work-Life Balance • The business case for Work-Life Balance • Employment trends to improve Work-Life Balance • What should employers do next?

• Employee communications and engagement Implementing HR Policies And Procedures • Role of management in implementation • Role of the HR Generalists and Employee Relations Specialists • Ensuring line managers and supervisors understand their roles in implementing HR policies • Guidance on how to make changes to ensure successful implementation • Communicating the new policies and procedures to employees • Some of the challenges of implementing new policies and procedures Course Summary And Concluding Multiple-Choice Exam • Summary of HR P&Ps • Multiple-choice exam for “Certificate In HR Policies And Procedures”

Review Your Manual You are invited to bring your own HR manual or HR handbook for review by course director Robert Mosley. You will also receive a detailed sample HR manual that Robert has developed over the past two decades, based upon practical trial-and-error and real-life experience.

Parts of this sample manual are now used in many companies in the GCC.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/hrprocedures

Certificate In HR Policies And Procedures 18 – 21 May 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 23 – 26 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/hrprocedures

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 2 March 2014

Course Fee Before 23 March 2014

Final Fee

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In HR Policies And Procedures 18 – 21 May 2014 (BC5394)

Event

WEB BC5394/BC5395

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course Fee Before 7 September 2014

Course Fee Before 28 September 2014

Final Fee

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In HR Policies And Procedures 23 – 26 November 2014 (BC5395)

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

DELEGATE DETAILS

Payments

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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