Certificate In HR Skills I & II

Certificate In HR Skills I & II

A comprehensive guide to update and extend your knowledge in the basics of HR Management and HR Development

Book and pay NOW and bring your colleague for FREE on the February course see back page for details*

Dusit Thani Hotel, Dubai, UAE | Venue TBC, Doha, Qatar

Certificate In HR Skills I

Certificate In HR Skills II

16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE* 14 – 18 September 2014 • Venue TBC, Doha, Qatar 12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE

23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE* 21 – 25 September 2014 • Venue TBC, Doha, Qatar 19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE

Top 5 Business Benefits 1. Establish a thorough understanding of Human Resource Management (HRM) and its impact on your organisation 2. Learn how to develop and adopt effective policies and procedures into your organisation 3. Discover the importance of training and development and its impact on your organisation’s bottom line 4. Examine performance management and its links with improving organisational performance 5. Participate in practical exercises to apply your learning

www.iirme.com/hrskills Organised by:

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Meet Your Expert Course Leader

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment

Charles Wilson is enjoying a successful international HR career. He has extensive experience in the Gulf region. Charles has watched the area develop and has played a leading role in national development schemes in Oman, the UAE and Kuwait. His major professional interests in the Gulf region lie in the areas of development of Nationals, management education and crosscultural management. His current research is centred on ER in the Gulf Region and international HRD, with an emphasis on leadership.

Charles lives on the Isle of Man in the British Isles from where he operates his company, “The Consultancy”. His work with IIR in the Gulf Region began 18 years ago. He has led many courses and presented and chaired conferences throughout the region.

Charles is a graduate of the Royal Military Academy Sandhurst. He is a Senior Visiting Fellow at the University Campus Suffolk (UK), a Companion at the Institute of Administrative Management and Development, a Chartered Fellow of the Chartered Institute of Personnel and Development. Charles is also a Director and Trustee Council for Administration (UK) and Commissioner Isle of Man Government Service.

Programme Overview The programme will move in a supportive learning atmosphere by looking at HR needs in various organisations as well as how to audit and evaluate HR, with an additional focus on strategic issues. You will examine the most up-to-date HR concepts which will help you to improve your performance, at the same time enabling you to offer advice to managers regarding HR operations.

There will be time to examine leading edge thinking in HR across a multitude of key topic fields: • Putting HR into context in modern organisations • The evolving role of HR as a ‘business partner’ • Changes to work attitudes and the psychological contract • Human capital management

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

• Integrated performance management • The “Talent War” in recruitment • Policies and procedures • Training and development • Performance management • Pay and reward

Course Assessment Knowledge confirmation and personal assessment to include: • Team tasks and discussion • Team presentation • Individual written exercises • Individual knowledge demonstration

The programme will progress in steady steps, covering the technical areas of HR as well as some personal management and supervisory training. You will leave this course fully equipped to excel in your role as a 21st century HR practitioner.

Programme Methodology This programme will be highly interactive, with a mix of theory and practical sessions. You will have the opportunity to share your experience, learn from others through group discussions and you will develop your skills through a series of individual and group exercises.

Who Should Attend?

This programme has been specifically designed to provide a background in Human Resource Management (HRM) for newly appointed HR practitioners from all industries, as well as those wishing to extend and update their knowledge in the basics of HRM and Human Resource Development (HRD).

T: +971 4 335 2437

F: +971 4 335 2438

E: register@iirme.com

W: www.iirme.com/hrskills

Certificate In HR Skills I & II Course Timings: Registration will be at 08.00 on the first day of each course. Course will begin at 08.30 each day and conclude at 14.30 with lunch. There will be breaks for refreshments at approximately 10.30 and 12.30 each day.

Workshop

Certificate In HR Skills I

How to define competency and fit competencies to performance

16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE* 14 – 18 September 2014 • Venue TBC, Doha, Qatar 12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE

management Human Resource Audit

Certificate In HR Skills I

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Defining the function and operation of your organisation

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Staffing to fit organisational needs

Course Outline

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The direction of HR now and in the future

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How to focus on and answer the HR needs of your organisation

Human Resources In Context •

What is Human Resource Management (HRM)? – defining your role

Workshop

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Types of organisation - public, private and third sectors

• What are the major considerations for HR in your organisation?

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Organisational design

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To meet your daily needs

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Determining culture and priorities and their effect on HR operations

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To meet your future needs

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Organisational architecture

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To prepare working HR plans

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Introduction to HR in the value chain – Michael Porter

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To set good foundations for HR in your organisation

Workshop

Recruitment

What is your culture? How corporate culture impacts on HR business

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Using job descriptions and person specification

trends and HR

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Advertising jobs

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Controlling the recruitment function

Defining The HR Role Today

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Value of psychometric evaluation

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Recording recruitment Management Information (MI)

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Focused interviews to apply competencies

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Self-help or agencies/consultants?

Processes of HR and how they work

Workshop -

What is expected from HR?

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Determining Quality of Working Life (QWL)

Workshop

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Responding to triggers for change in organisations

Exercise “improve”

Workshop

Becoming An Employer of Choice (EoC)

‘The Management Challenge’ – Preparing a response to a paper written

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Recognising and managing Intellectual Capital (IC)

by Charles Wilson Workshop Leadership In HR •

How to make best use of your IC

Introduction to action centred leadership – John Adair HR Problem Solving

Motivation

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Applying role maps

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Practical motivation – what HR does to motivate staff

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Problem solving techniques

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Theories of MacGregor and Maslow and their application to HR

Workshop Workshop

HR problem solving using:

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Analysis of three practical case examples

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Self analysis in MacGregor’s ‘X/Y’ categories

Competencies •

Competency as a system of measuring performance

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Introduction to competency determination

T: +971 4 335 2437

F: +971 4 335 2438

SWOT – This exercise adds your contribution to IIR’s current research on HR in the Gulf region

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Force field analysis

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Ishikawa diagrams

Reward – Compensation And Benefits •

Introduction to reward structures

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Financial and non-financial benefits

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Performance Related Pay (PRP)

E: register@iirme.com

W: www.iirme.com/hrskills

Certificate In HR Skills I & II •

HR duties in compensation and benefits

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Reward as a motivator

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Workshop Best practice in reward strategy Recognising And Delivering To The Internal Customer

Workshop How to provide PERFECT service to the internal HR customer Professional – Efficient – Reliable – Focused – Expert – Caring – Trustworthy • Moving HR Into The 21st Century Models – Burke-Litwin, Devanna, Boydell, Wilson

Workshop The way ahead -

Determining a shape for HR in C21

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Convincing others of the critical role of HR in C21 management

Certificate In HR Skills II 23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE* 21 – 25 September 2014 • Venue TBC, Doha, Qatar 19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE

Certificate In HR Skills II Course Outline Policies And Procedures •

The approach to policies

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Review of current practices and regional and international occurrences

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Policy shaping

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Cycle of policy revision – When to revise – When to re-write

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Why policies change – Compulsory/legal changes – Changes in acceptable best practice – Changes to internal standards

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Policy changes and their effect in the workplace – Managing policy change – Who to involve – How and when to involve line managers – Consulting line managers – ideas and examples of what to do – Key questions to ask line managers – examples of approach letters to line managers

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Changing the mindset from bureaucracy to customer care

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How to layout a policy document

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Contents and suggestions for a basic policy document

T: +971 4 335 2437

F: +971 4 335 2438

Sensitive topics – assistance and advice concerning your approach to issues, including; – Localisation – Expatriates – Discipline and grievance – Dismissal – Re-employment – Employing family members – Appraisals and performance management – Training and development – Confidentiality – Computer use/access – Personal loans Discussions surrounding the ‘new’ issues in HR policy – diversity – age – equal opportunity – Corporate Social Responsibility (CSR) – work/life balance – ethics and values

Workshop ‘Exercise – tread carefully’ You will choose an area of sensitivity, relevant to your own organisation and in a secure and confidential environment discuss potential solutions and possible outcomes ‘Exercise – Flow’ You will look at the flow of HR policy from the consultation phase to implementation • Preparing a staff handbook • Differences between policy manuals and staff handbooks • Useful media for staff handbooks

Case Study Recruitment And Retention • Examination of recent research to address • Current initiatives • Recruitment difficulties • Aids to improved recruitment • Retention • Why staff leave • The flow of – Recruitment – Retention – Succession planning – Learning and development Succession Planning • Fitting together – Ability – Ambition – Commitment • Creating a Succession Plan Training And Development • Why, what and who do we need to train?

• Training at three levels – Organisation – Job – Individual • Applying competency methods to training • Recognising Key Result Areas (KRAs)

E: register@iirme.com

W: www.iirme.com/hrskills

Certificate In HR Skills I & II • •

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Identifying Key Performance Indicators (KPIs) Training Needs Analysis (TNA) – How to conduct TNA – How to include line managers – Useful questions to ask Training and its impact on the bottom-line Using assessment centres for HRD – What is involved?

– Linking tests to competency – Competencies sought in assessors – Overcoming obstacles to assessment/development centres Management training at three levels – M1 Supervisory – M2 Middle Managers – M3 Senior Managers Coaching and Mentoring (C&M) – Establishing C&M – Advantages to individuals – Advantages to organisations Spending on training E-learning Choosing high quality training providers – getting value for money In-house and external training – analysing the advantages and the disadvantages

Performance Management • Performance Management (PM) in context • Improving the Quality of Working Life (QWL) • Who does what in PM • Appraisal as a form of PM • Linking PM with reward • Setting objectives and working to standards • What do we measure?

• Are we measuring the right things?

• PM – strategy and how the individual fits in

Case Study – The Empowering Performance Appraisal – Getting It Right Using e-learning methods you will analyse two studies illustrating how to appraise and be appraised. At the end of the session you will have: • Examined and learned from best practices • Critically evaluated the tools and techniques used as possible training aids in your organisation Pay And Reward • Financial and non-financial reward • Culture of reward management in organisations • HR’s role in reward management • Reward and its impact on the bottom-line • Loans • End Of Service Benefits (EOSB) • Total reward strategy – Constituent parts of total reward – Base pay – Variable pay – Equity sharing – Benefits – Recognition – QWL and its relationship with reward strategy – People centred reward

T: +971 4 335 2437

F: +971 4 335 2438

What Delegates Said About Our Recent Certificate In HR Skills I & II Programmes

“Fantastic course, fantastic leader.”

Aisha Ghanem Nasser Al Attiya, Assistant Business Analyst, Qatar General Electricity And Water Corporation, Qatar

“Charles was an amazing trainer and had a lot of experience in HR.” Samira Mahmoud Al Kamali, Human Resources, Mafraq Hospital, UAE

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

E: register@iirme.com

W: www.iirme.com/hrskills

Certificate In HR Skills I

Certificate In HR Skills II

16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE* 14 – 18 September 2014 • Venue TBC, Doha, Qatar 12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE

23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE* 21 – 25 September 2014 • Venue TBC, Doha, Qatar 19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/hrskills

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com

Event

Dates

Course Fee Before

Certificate In HR Skills II

Final Fee

1 December 2013 22 December 2013

US$ 4,150 US$ 4,650

US$ 4,950

29 June 2014 20 July 2014

US$ 4,150 US$ 4,650

US$ 4,950

❐ BC5258 12 – 16 October 2014

27 July 2014 17 August 2014

US$ 4,150 US$ 4,650

US$ 4,950

❐ BC5255 23 – 27 February 2014*

8 December 2013 29 December 2013

US$ 4,150 US$ 4,650

US$ 4,950

6 July 2014 27 July 2014

US$ 4,150 US$ 4,650

US$ 4,950

3 August 2014 24 August 2014

US$ 4,150 US$ 4,650

US$ 4,950

❐ BC5254 16 – 20 February 2014*

Certificate In HR Skills I

WEB BC5254/BC5255/BC5256/BC5257/BC5258/BC5259

❐ BC5256 14 – 18 September 2014

❐ BC5257 21 – 25 September 2014 ❐ BC5259 19 – 23 October 2014

Combination Discount: Book for both courses and save US$ 1000 Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion. *Book and pay NOW and bring your colleague for FREE on this course. Only applicable for February 2014 course.

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WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

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Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

JI/DC BU33 Personnel And Human Resource Management

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