Dynamic Recruitment, Interviewing and Appraisal Techniques

Dynamic Recruitment, Interviewing And Appraisal Techniques Develop Interviewing Skills To Select The Best Talent And Tap Into Their Potential

15 – 18 December 2013 • Dusit Thani Hotel, Dubai, UAE

3 Key Learning Objectives 1. Increase the likelihood of higher job satisfaction and reduce turnover rates by making sure you hire the right employee for the job 2. Help your employees maximise their job performance to improve team and organisational outcomes 3. Focus on the critical steps in selection and performance management interviews to ensure you get the best possible outcome for the organisation

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Course Overview Good people are in short supply and “no organisation can do better than the people it has” (Peter Drucker).

This trend is not expected to improve as the baby boomers (born between 1946 – 1964) make up more of the world’s population than Generation X or Y. The baby boomers will all have retired over the next 15 years (76 million people – 40% of the USA population).

By 2020 employers will need to adjust to the unprecedented challenge of having five generations of employees working together. These employees will have vastly different interests and life experiences from varied regional and ethnic backgrounds. The journey of bringing the best possible people on board is punctuated by challenges.

Recruiting, developing and motivating such diverse employees will become crucial to your organisation’s success and will depend on the quality of its human resources department.

This course will review all the desirable attributes, qualities and styles to be successful at screening, interviewing and evaluating applicants and employees.

You will learn principles and frameworks, do’s and don’ts, and explore best practice examples from large organisations. You will have the opportunity to build a screening, interviewing and evaluating portfolio through the various practical workshops that will be undertaken during the course. The course will also provide you with the basis for meaningful application by you within your business environment.

By Attending This Course You Will: • Understand the hidden costs of poor recruitment • Be able to apply a 40 point checklist to assist you with identifying critical skills • Know how to develop a recruitment plan • Know how to pre-screen and prepare for interviewing applicants • Understand competencies required to interview successfully • Identify and practise behavioural questioning • Role play interviewing techniques • Be able to evaluate job descriptions against person specifications • Understand the importance of, and conduct, final background checks • Understand the performance appraisal system • Develop meaningful measures that include SMART objectives • Apply techniques learnt to conduct a performance discussion

Course Methodology This course will impart knowledge and develop your skills through discussions, team and individual workshops, questionnaires, role-plays, course material and value adding templates.

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Meet Your Expert Course Director Janine Rothwell is an Executive Director of MFX Options and Solutions (Pty) Ltd, specialising in strategic consulting, business management and communications. She has over 25 years’ experience in marketing and sales, primarily in the industrial sector.

She established and built up a successful marketing division, responsible for introducing construction, quarry and mining products and services to the local and international market and piloting a radically new method of product distribution. Her responsibilities initially included marketing strategy, market surveys, implementing selfdirected work teams, sales, product launches, distribution, education and support and customer satisfaction surveys and corrective action plans. Subsequently, her portfolio was increased to include international marketing strategies for various business units and facilitating and compiling annual and fiveyear business strategies and plans.

Her exposure to the business environment and her expertise and experience in helping organisations entrench transformation and business optimisation programmes internally provided the basis for high-level strategic management consulting in the corporate environment, identifying customer and employee needs and organisational assessment through surveys, identifying critical issues for transformation programmes, producing training material and facilitating training workshops and programmes. Her work focuses heavily on auditing systems, which ensure that results are aligned with objectives.

Janine’s enthusiasm for her fields of interest makes her a popular trainer. She has developed and trained for Square One (compiling internet-based training modules on sales, marketing, teams, communication and management), and IIR – both in South Africa and the GCC. In addition, she has lectured for General Electric (USA) on strategy, marketing, sales and e-commerce. In the last ten years, Janine’s strategic work has been focussed on the importance of HR’s understanding of organistional strategies so that Human Resource strategies enhance the organisations strategy.

Janine completed a Henley, UK MBA which focused on strategic management.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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Dynamic Recruitment, Interviewing And Appraisal Techniques 15 – 18 December 2013 • Dusit Thani Hotel, Dubai, UAE Course Timings Registration for this course will be at 07.30. Course sessions will start promptly at 08.00 each morning and end at 14.30 each day. There will be two short breaks for refreshments and lunch will be served at the end of each day’s session.

Day One

Day Two

Attracting Top Performers

Preparing For The Interview • Reviewing the guidelines • Interview timetable • Overview of the interview format • Types of interviews • Telephone interviews • Panel interviews • One-on-one and lunch interviews • Getting the most out of interviews – dos and don’ts • Seven steps to conducting a successful interview • Discussion: the viability of a job preview

Introduction • Setting the course parameters • An overview of the employee resourcing process The Hidden Costs • The cost of poor recruitment • The effect of poor performance Profiling The Employee Of The Future • Define and describe the job • Review a typical job description • Profiling the employee of the future • Reassessing credential requirements • Skills and performance criteria

Meeting The Applicant • Breaking the ice • The three parts of an interview • Finding out valuable information Workshop: Identify questions to find out about career transition, job progression and skills ability

Workshop: The 40 point checklist that will assist you to identify the critical skills needed Develop A Recruitment Plan In this section you will be provided with templates that will assist you, back at the office, to easily and effectively produce a recruitment campaign plan.

• The process • Develop a compelling message – examples of print and online • Looking internally • Target the right candidate • Engaging with potential candidates • Resource capability • Implementing the campaign • Media options • One-on-one • Events

Past Behaviour Is A Predictor Of Future Behaviour • The importance of behavioural interviewing Workshop: Develop relevant questions to identify behavioural qualities Professionally Designed Questions Will Be Provided As Part Of The Template Pack After The Workshop: • The right cultural fit • Leadership ability • Team player qualities • Accomplishments • Resilience to stress • Multitasking abilities • Creative thinking • Initiative

Case Study Review: Ten steps to excellent hires Screening In this section you will be provided with templates that will assist you, back at the office, to prepare and choose the right prescreening questions prior to the pre-screening process.

• The benefits of asking applicants for proposals • Proposal guidelines • Benefits of prescreening applicants • CV screening • Telephone screening • Application screening

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Guidelines On Asking Difficult Questions • Turning discriminatory questions into acceptable questions Workshop: Explore acceptable questions for particular situations Sharing Information With The Candidate • The 80% listening/20% sharing split • Reviewing information that should be shared with the candidate

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Ending The Interview Professionally • Pre-close your candidate during the interview process by asking the right questions • The potential “yes” candidate that you believe is right for the position • The potential “maybe” candidate • The potential “no” candidate Conducting Background Checks For Final Candidates • Confirm or nullify facts and impressions during the interview • Points to keep in mind when conducting background checks • Techniques to use on the phone when conducting a background check

Day Three The Interview Arena • The basics – the four main answers needed • An overview of the key skills needed for successful interviewing: establishing rapport, listening, questioning and non-verbal signals • Starting an interview Mini Case Study: General Electric

Preparing For The Performance Discussion • Assessing individual performance • Prepare the structure • Beginning the interview process • Middle of the interview process • Ending the interview process • Understanding that the performance discussion should be separated from the salary discussion • Tips during the discussion Role Play Conducting A Performance Appraisal In this section you will be provided with templates that will assist you, back at the office, to prepare and conduct a performance appraisal.

Who Should Attend?

HR practitioners and line managers who wish to develop their interviewing skills for staff selection and appraisal,

Red Flags - Discriminatory Questions • Documenting the interview • Concluding the interview • Evaluating the applicant

including HR Managers and Directors, HR Officers, Department Heads, Section Heads, Team Leaders and Supervisors.

Role Play • You will all have an opportunity to participate in one-to-one interviews and panel interviews. In doing so, the experiential learning will assist you to perfect your technique and provide valuable notes to add to your templates • A number of positions will be role played so that you have an opportunity to develop your skills in a variety of jobs • All the job descriptions and behavioural questions will be provided as part of the template pack to assist you back at the office

“Janine is very active and demonstrates her past experiences.

She explains every aspect of the recruitment and interviewing field” Abdulrahman Al Terkait Kuwait Oil Company, Kuwait

“I gained valuable knowledge and it

Day Four

will help me with my career”

Keeping Your Top Performers

Aisha Al Shamsi Ministry of Foreign Affairs, UAE

Introduction To Performance Appraisals • The benefits • The performance appraisal model • The purpose

“Janine gave us very useful techniques

Workshop: Questionnaire - the appraisal system • Relationship between job and performance appraisal Key Performance Indicators (KPIs) • The importance of quantitative and qualitative measures

Reviewing Performance In The Job • The formal appraisal • The essential components • Informal appraisal • Structured appraisal • Help the employee prepare for the appraisal

to interview candidates and understand the way they think to see if their personality fits with the targeted position” Ayesha Al Qubaisi

Workshop: Set up measures for a particular job

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Emirates Steel Industries, UAE

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Dynamic Recruitment, Interviewing And Appraisal Techniques 15 – 18 December 2013 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC4950 Event

Course Fee Before 29 September 2013

Course Fee Before 20 October 2013

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

Dynamic Recruitment, Interviewing And Appraisal Techniques

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

15 – 18 December 2013 Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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Event Venue: Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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