Effective Knowledge Management

Brand new course for 2013

Effective Knowledge Management Add long-term business value by effectively understanding your corporate information 20 – 23 October 2013 • Grand Hyatt Hotel, Doha, Qatar

By attending this course you will • Understand the scope of the field - the know why and what • Deliver realistic value with knowledge management in your business • Gain ideas and practical action plans to move forward into implementation - the know where and when

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Effective Knowledge Management 20 – 23 October 2013 • Grand Hyatt Hotel, Doha, Qatar

Meet Your Expert Course Director Julie Burcham is a Principal Level Consultant at In-Form Consult Limited with over 26 years’ information management experience. She has considerable hands-on experience of implementing best practice as well as writing, and being responsible for, the associated information policies and procedures.

Who Should Attend?

This course is suitable for delegates with little experience in the field of Knowledge Management but with a good understanding of business. Delegates from: • Information backgrounds will find the course of value as it will enable them to explain how information management is an important component of an effective knowledge management

Julie is a Fellow of the Institute of Business Consultants and holds

course

an MA Information Management with electives in Knowledge

• Project and programme management backgrounds will find the

Management, Information Architecture and Law and Ethics.

course of value as it will enable them to explain how knowledge

She has worked across a broad range of sectors including local government, central government departments, the UK National Health Service on a local and regional level, police authorities, non-departmental government bodies and a range of commercial organisations in the oil, insurance, banking, and retail sectors.

management can improve learning and results from business processes • Human resources and learning and development backgrounds will find the course of value as it will enable them to explain how their activities help to create an organisational environment which enables knowledge to be created, shared and replenished

Julie currently heads up Information Governance and Knowledge

• IT and developer background will find the course of value as it

Management Consulting at In-Form Consult Ltd having previously

will enable them to explain how their technical solutions support

held positions at AMTEC Consulting plc, as Head of their IM/KM

and enrich knowledge management courses

Consulting and has held managerial positions with KPMG and CSL (a subsidiary of Deloitte and Touché) relating to information risk

Course Introduction

management.

Julie has managed several hundred consulting assignments and is skilled in managing risk and the technical aspects of using

Knowledge Management (KM) has become a management

planning tools, in accordance with PRINCE 2, and has a relevant

discipline in many organisations, and approaches to knowledge

background in quality assurance. She has also managed on-going

management continue to evolve to help address increasingly

services in a project office environment including information

complex business challenges.

governance and information assurance services. Julie is an

excellent communicator and has made, designed and delivered

This course will provide you with an introduction to the concepts

a wide range of courses to share her experience and expertise in information and knowledge management.

and practice of knowledge management, and equips you with ideas and practical approaches to implement knowledge management in your organisation. It will demystify the field and provide the basic

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 Email: CTS@iirme.com www.iirme.com/cts

grounding you need to work in the area. You will be introduced to the language of knowledge management, the principles that underpin it and its practical application in organisations.

Teaching Style Presentations/case studies/individual work/group work

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/knowledgemgmt

Effective Knowledge Management 20 – 23 October 2013 • Grand Hyatt Hotel, Doha, Qatar Course Timings: Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:30.There will be breaks for refreshments at approximately 10:30 and 12:30 and lunch will be served at the end of each day's session.

Course Introduction This course will offer an introduction to the terminology and concepts of Knowledge Management and provide an understanding of why Knowledge Management is important.

Presentations and teaching will be supplemented with exercises and discussions, which will provide you with experience in actually using some of the techniques covered during the course. There is flexibility within the schedule to allow for different areas to be expanded upon as necessary during the sessions and enrich Knowledge Management experience.

Day One

Day Three

Introduction To Knowledge Management

Organisational Learning And KM

Objective – To introduce definitions and terminology.

Place information management in the context of an organisation and the other initiatives and issues. The session will introduce: • Definitions (data, information, knowledge) • Concepts - What is knowledge?

- Explicit knowledge - Tacit knowledge • What is Knowledge Management?

• History of Knowledge Management • How do you manage knowledge?

- Approaches to Knowledge Management - KM conceptual model - Key enablers

Objective – To explore and understand the concept of organisational learning and the role it plays in Knowledge Management

• Connecting knowledge with human interaction • KM value chain • Identifying and unlocking potential within people • Managing behaviour throughout the knowledge transfer • Organisational structure for KM - Physical layout - Creating centers of excellence - Knowledge networking through communities of practice • Importance of KM • What KM is and what it is not • Top 10 strategies for successful knowledge sharing • What are the challenges of KM? - Getting employees on board - Allowing technology to dictate KM - Not having a specific business goal - KM is not static - Not all information is knowledge • What technologies can support KM?

Day Two Understanding Knowledge Management Objective – To provide an understanding and experience of Knowledge Management as a discipline.

• Ways to do Knowledge Management • Goals of Knowledge Management • Knowledge Management strategies • Modes of knowledge flow - Collection: processes and repositories for capturing explicit knowledge - Connection: collaboration, communities, and social networks for sharing tacit knowledge - Boundary spanning: bridges across organisational boundaries for enabling knowledge to flow between previously-isolated groups - Discovery: processes for learning from existing sources of information, including systems, databases, and libraries - Creation: processes for stimulating innovation and facilitating invention • Knowledge Management components - People - Process - Technology • Information technology for Knowledge Management - Types of system - Benefits of KM systems - Challenges to knowledge databases • Knowledge Management and culture

Day Four KM Approaches Methods And Tools Objective – To introduce and explore a range of knowledge management methods and tools.

The focus of this day will be to introduce some of the approaches, methods and tools that can be used as part of a knowledge management course/initiative: • After actions reviews • Before action review • Retrospect • Pre-mortem • Peer assist • Blogging • Concept mapping • Expertise knowledge audit interviews • Wikis

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/knowledgemgmt

Effective Knowledge Management 20 – 23 October 2013 • Grand Hyatt Hotel, Doha, Qatar

FIVE WAYS TO REGISTER +971 4 335 2437

IIR Holdings Ltd. P.O Box 9428, Dubai, UAE

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register@iirme.com

www.iirme.com/knowledgemgmt

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event Effective Knowledge Management

BC5129A

Date

Course Fee Before 4 August 2013

Course Fee Before 25 August 2013

Final Fee

20 – 23 October 2013

US$ 3,895

US$ 4,395

US$ 4,695

Would you like to run this course in-house?

Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive a Certificate of Completion.

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