Certificate in Key Performance Indicators Management

Summer Series

London

Brand New Course For 2012

Certificate In Key Performance Indicators Management 2 – 4 July 2012 • Millennium Gloucester Hotel and Conference Centre, London, UK

Manage Key Performance Indicators (KPIs) by using a rigorous KPI management framework

3 Key Business Benefits

Who Should Attend?

1. Understand the complexities of working with KPIs and learn how to address them

The course is designed for executives, operational managers and analysts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

2. Develop a working knowledge of the Key Performance Indicators Management Framework 3. Use over 30 performance measurement tools to facilitate the deployment and value added by KPIs.

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About Your Expert Course Director

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Overview For all the advancement in technology infrastructure and considerable investments made by organisations, generating value from Business Intelligence (BI) software relies on managers and staff using accurate data, in the right format, for the right KPIs. This requires developing a robust performance measurement capability, based on mature KPI architecture and supported by a collaborative performance culture.

Even the success of popular performance management systems such as the Balanced Scorecard relies on using relevant KPIs that actually mean something to the business and are presented in a readily intelligible form.

This training course is designed to provide a strong foundation to deploying business management systems and BI software by developing the next generation of KPI professionals. These KPI architects will form the basis of the organisational performance measurement capability, becoming the go-to place for advice around understanding, establishing, activating, reporting and generating value by using KPI across organisations.

By completing the course, you will gain both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for KPI management. In addition, on the last day of the course you are eligible to complete an examination for obtaining a Certificate in Key Performance Indicators Management, the premier IIR certification programme dedicated to KPI practice.

At the end of the course you will be able to: • Have a clear understanding of the KPI management challenges and how to address them • Facilitate the KPI selection process and establishment of scorecards and dashboards at a functional and organisational level • Choose the right tools from the KPI management toolkit to maximise the impact of performance management in practice • Deploy and promote good practice in KPI activation, reporting and visualisation • Provide advice and coach colleagues on the rigorous approach to establish and use KPIs

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Aurel Brudan, CEO, The KPI Institute.

Aurel Brudan is the founder and CEO of The KPI Institute, the global authority on Key Performance Indicators research and education. Under his coordination the Institute research team documented over 20,000 KPI examples l ffrom 15 functional areas and 24 industries, reviewed 1,000+ performance reports from 125 countries and referenced 30,000+ resources, the result being smartKPIs.com, the premier destination for quality performance management and measurement resources. Other research programmes resulted in the development of two maturity models for performance management and measurement, as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management.

As a consultant, Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard, operational dashboards and functional performance scorecards. Among his most important clients are Australia Post, the Australian Federal Administration, the Victorian State Government, National Australia Bank, Opportunity Microcredit, SABIS, Saudi Food and Drug Authority and The Brisbane City Council.

As an educator, Aurel has accumulated hundreds of hours of experience in a variety of settings, from open and in-house training delivery to tutoring management for the University of Melbourne. Aurel is a member of the Academy of Management, the Australian New Zealand Academy of Management, the Australian Marketing Institute and Fellow of the Australian Institute of Management.

Aurel has tertiary qualifications in both Economics and Marketing, complemented by postgraduate certificates in Advanced Learning and Leadership. Aurel is also in the final stages of his PhD. candidature, researching Integrated Performance Management Systems at the University of Melbourne and a Graduate Certificate in Commercialisation at the Melbourne Business School in Australia.

Why You Should Attend This course is relevant to representatives of organisations that: • Aim to understand the complexities of using KPIs from both a technical and human perspective • Have an interest in developing organisational performance measurement skills easily applied in practice • Want to improve the quality of their planning by selecting and reporting on the right KPIs at the right time and in the right way.

• Have implemented or have plans to implement performance management systems at strategic, operational and individual level.

Course Assessment Delegates will be pre-tested by using a multiple choice questionnaire at the beginning of each session. On Day 3, delegates can opt in to attend a final test to obtain the Certificate in Key Performance Indicators Management.

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Certificate In Key Performance Indicators Management 2 – 4 July 2012 • Millennium Gloucester Hotel and Conference Centre, London, UK Course Timings Registration and coffee will be at 08:30 on Day One. The course will commence at 09:00 and conclude at 16:00. There will be refreshment breaks at approximately 10:30 and 15:30, and lunch will be served at 12:30.

Day One: Establishing KPIs Introduction To The World Of KPIs • Course outline and expectations • Challenges In Performance measurement • Key Performance Indicators concept map • Strategy and performance management terminology review • KPI historical overview and current state of practice • Management theory informing the value added by using KPIs Exercise: Systems thinking exercise In practice: Examples of how KPIs are used in business Case study: Good and bad practice in the use of KPI terminology

Exercise: The importance of data visualisation Exercise: Scorecard and dashboard design In practice: Review of scorecard and dashboard designs Case study: Selection of KPI graphs KPI Data Gathering And Reporting • The KPI data gathering process • KPI data sources taxonomy • KPI activation tools and techniques • Business analysis techniques • Report compilation • Initiative management (documentation and progress review)

The Pillars Of KPI Management • Interdisciplinary systemic worldview (weltanschauung) • KPI lifecycle • KPI use case scenarios • KPI management toolkit • KPI management skills map • KPI architect’s role in the world of KPIs

Exercise: Preparing commentary on KPI results

Exercise: Needs addressed by KPIs

KPI Management Enablers: Software, Hardware, Communication And Culture • Overview of KPI software marketplace • Overview of KPI hardware marketplace • KPI results communication tools taxonomy

In practice: KPI architecture in practice Case study: Matching architecture tools to use case scenarios

In practice: Examples of performance reports Case study: Managing performance through KPI reporting

Day Three: Generating Value With KPIs

KPI Selection • KPI typology • Sources of relevant KPIs • Essential KPI examples • The generic KPI selection process • KPI toolkit spotlight: KPI filtering criteria • KPI selection based on use case scenarios

Exercise: Using software for KPI reporting

Exercise: Developing a KPI cluster map

Case study: KPI modeling

In practice: KPI selection workshop agenda

Generating Value From Using KPIs • Building organisational performance measurement capability • The Performance Measurement Maturity Model • Benchmarking typology • Pay for performance and KPIs • The human aspects of performance

Case study: Scenario based KPI selection

Day Two: Activating KPIs KPI Documentation • Functions of the KPI documentation form • KPI documentation form design • KPI documentation process • Functions of the organisational KPI library • Approaches to KPI target setting • Target setting process Exercise: What we need to know about each selected KPI? Exercise: Documenting a KPI In practice: KPI documentation form typology In practice: Review of documented KPI examples Case study: Customising a KPI documentation form

In practice: Comparison of Microsoft Excel vs. KPI software reporting In practice: KPI reporting (websites and annual report examples) Case study: Ethics and performance measurement

Exercise: Assessing performance measurement maturity In practice: Pay for performance models Case study: Motivation today Measuring And Learning With KPIs • Review of the performance management toolkit components • Review of the KPI toolkit components • Review of course content • Learning evaluation test • Questions and answers / free discussion

Would you like to run this course in-house?

Case study: Setting KPI targets Data Visualisation: Designing KPI Dashboards And Scorecards • Good practice in data visualisation • KPI toolkit spotlight: The Balanced Scorecard • KPI toolkit spotlight: The KPI Dashboard • KPI toolkit spotlight: The Performance Healthogram

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The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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Certificate In Key Performance Indicators Management

2 – 4 July 2012 Millennium Gloucester Hotel and Conference Centre, London, UK

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Course Fee Before 20 May 2012

Course Fee Before 3 June 2012

Final Fee

US$ 3,095

US$ 3,395

US$ 3,495

Certificate In Key Performance Indicators Management 2 – 4 July 2012

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Event Venue: Millennium Gloucester Hotel and Conference Centre, London, UK Tel: +44 207 373 6030 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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