ILM Level 5 Diploma In Leadership And Management

Level 5 Leadership and Management

Certificate In Leadership Development Course 1

Course 3

19 – 23 February 2012

1 – 5 July 2012

Self Leadership

Team Leadership

Course 2

Course 4

6 – 10 May 2012

9 – 13 December 2012

Function Leadership

Organisational Leadership

Kempinski Hotel, Mall of the Emirates, Dubai, UAE Developed & Facilitated by Best Selling Author & People Development Consultant

Basem Al Attar Self Leadership

Function Leadership

Team Leadership

Organisational Leadership

Leadership concepts and styles

Developing customer focus

Motivating others

Vision and strategy

Emotional Intelligence and effective communicatuion

Analytical, Conceptual and System Thinking tools

Developing performance

The Balanced Scorecard and strategy execution

Time and priority management

Creativity and problem solving

Delegating and resolving conflict

The art of decision making

Presenting effectively

Strategic planning

Performance appraisal

Facilitating change

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www.iirme.com/leadershipdvpt

O cial Regional Recruitment Partner

Organised By

About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

ILM qualifications bring about practical benefits to you and your organisation because they focus on improvement – improvement of leaders and managers in their roles, improvement in the teams they lead and in the products and services they provide, and improvements in your organisation and the way it operates.

The ILM Level 5 Certificate in Leadership and Management Skills has been designed to give practising or aspiring middle managers a solid foundation for their formal development in this role. From ‘Developing the manager as a critical thinker’ to ‘Making professional presentations’ the Certificate in Leadership and Management Skills can be tailored to meet the varying needs of participants across all employment sectors.

Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of free studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit: www.i-l-m.com/learn with-ilm/371.aspx or email: ilmcourses@iirme.com

Who Should Attend?

The target audiences for this programme are those who currently lead others or are expected to do so in the foreseeable future. Experienced managers will find this a great opportunity to expand on their current style of leadership and explore solutions to challenging situations, while upcoming managers or those with recent advancement to a management position will go through comprehensive training on skills and knowledge required to lead others effectively.

Workplace Assessment Project/Certification 1) To be eligible for the ILM Certification you must successfully complete work-based assessment projects for each course. There will also be continuous assessment throughout the four courses. You need to complete and submit the assessment projects within six weeks of the course completion date. Full details of the assessment tasks will be provided by the course director at each course. Delegates who do not pass the assessment, or who do not submit the assignment, will receive a Certificate of Attendance from IIR ME. 2) Delegates must attend all four courses within two years to be eligible for the ILM Certification.

Delegates who do not complete all four courses, will receive a Certificate of Attendance from IIR ME for each course attended.

Tel: 971 4 335 2437

www.iirme.com/leadershipdvpt

Fax: 971 4 335 2438

Email: register@iirme.com

Programme Overview An Organisation’s Leaders Determine Its Future That’s why investing in training your current and potential leaders will determine your potential for success.

This programme provides delegates with a comprehensive understanding of concepts and frameworks of leadership, as well as the tools and skills required to successfully lead others.

Throughout the programme we make use of modeling historic and present day leadership figures as well as case studies, video excerpts, roleplays, brainstorming, workshops, demonstrations and simulations.

The programme is delivered in four courses, each of which has a duration of five days.

Course 1 This course forms the foundation of the programme – with a focus on the development of self leadership qualities.

Delegates are evaluated for attitude and personal drive and trained on essential skills and personal habits of great leaders.

Courses 2 And 3 May be taken in any order after completing Course One, according to each delegate’s needs and responsibilities.

They focus on developing functional and team leadership skills including thinking skills, planning, people development and quality management. The first three courses form a comprehensive development programme for section heads and department managers.

Course 4 This is the most advanced of the four courses and is aimed towards senior level managers. The focus is on strategy, organisational development and strategic decision-making.

The programme requires full commitment on behalf of delegates. Assignments will require preparation outside the training room and will be requested both during delivery and in between each course.

Your Expert Course Leader Basem Al Attar is a “Best Selling Author”, international trainer and people development strategist. His courses have been recognised as the “Best In Training And Organisational Development” by the Asian Leadership Awards 2011. He has also been awarded the Asia Pacific Strategic Leadership Award for his outstanding contribution to developing leadership in the region.

He has extensive experience coaching managers and executives as well as training the young and dynamic “Generation Y”. Basem excels at identifying individual and unique needs of each group. His practice-based and humorous teaching style creates an enjoyable and challenging learning experience, focusing on real life scenarios, cases and models. His courses are full of interactive learning games, roleplays, modeling exercises, demonstrations and focused discussions.

Over the past decade, he has trained thousands of people from more than 40 different countries.

Participants often describe his workshops as “life changing” events. His wide-ranging experiences coupled with his innovative approach have made him one of the most in-demand consultants working in the Middle East today.

“I really enjoyed this training and learnt many techniques to conduct better performance appraisals. Basem’s style of transferring information was excellent.

He has exceptional presentation skills. I hope to attend more of his courses in the future.”

Ali AL-Mohannadi, Engineering Projects Manager, Oryx GTL, Qatar

“This has been the most beneficial training course I have ever attended in more than 10 years of work experience and after attending more than 25 other training courses.”

Ahmed Al Fayez, Head of Contracts, King Fahad Specialist Hospital, KSA

Tel: 971 4 335 2437

www.iirme.com/leadershipdvpt

Fax: 971 4 335 2438

Email: register@iirme.com

Certificate In Leadership Development Programme Outline Course 1

Self Leadership

19 – 23 February 2012 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

• This course is equally effective for experienced speakers who want to develop their style and those who have found stage fright a hindrance to their performance.

Day One Exploring Leadership Styles And Concepts • Discover the underlying concepts of leadership • Review your career, strengths and future areas of development • Formulate a Personal Development Plan to include long-term goals, ambitions and career aspirations • Understand the Situational Leadership Model • Analyse your natural leadership style

Days Two And Three Emotional Intelligence • Use cutting edge attitude development tools to identify limiting beliefs and behaviors that hold you back from achieving your full potential as a leader Effective Communication • Develop advanced communication skills to enhance relationships, increase Social Intelligence, and create cooperation and teamwork Programme Timings: Registration will be at 07:30 on Day One of each course.

Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s session.

Course 2

Function Leadership

6 – 10 May 2012 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Day One Developing Customer Focus • Review your job purpose, KPIs and the projects you are currently working on • Identify the End User for each project • Learn to clarify what your customer expectations are • Discuss the universal success formula

Day Two Analytical Thinking And System Thinking • Hands-on practice of different thinking tools including System Thinking, Conceptual and Analytical Thinking • Discuss case studies and situations, and work in groups and individually to employ these thinking skills

Day Three

Developing Human Relations • Learn how to help others develop themselves Time And Priority Management • Drawing on the renowned GTD (Getting Things Done) techniques this course will change your perception of time and productivity. Starting from life purpose to annual goals and all the way to daily tactics of effective task management, you will greatly enhance your ability to perform and deliver results.

Days Four And Five Presenting Effectively • Using intensive practice, video recording, review and modeling of the world’s most effective presenters, you learn to adapt different presentation frameworks to your own style and personality.

Innovation, Creativity And Problem Solving • Explore creative thinking techniques, practice thinking outside the box and develop solutions for current challenges • Learn how you can gain support for innovative solutions within your organisation

Days Four And Five Strategic Planning • Introduction to strategic planning concepts and how they differ from operational planning • Formulate a strategy according to your desired outcomes • Evaluate the strategy according to effectiveness, efficiency and impact on results

Tel: 971 4 335 2437

www.iirme.com/leadershipdvpt

Fax: 971 4 335 2438

Email: register@iirme.com

Kempinski Hotel, Mall of the Emirates, Dubai, UAE Course 3

Course 4

Team Leadership

Organisational Leadership

1 – 5 July 2012 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

9 – 13 December 2012 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Day One

Day One

Motivating Others – Teamwork And Team Development • Explore the three major motivation theories and immediately practice putting them into use in your verbal and written communication • Gain insight on what motivates the people you work with and how great leaders use this insight to create intrinsic rewards for good performance

Days Two And Three Developing Performance • Discuss the 3 components of performance: character, behavior and results • Set performance standards more accurately, identify performance gaps and use the right tools to close these gaps

Day Four Delegating And Managing Conflict • Enhance your ability to delegate work and responsibility to team members, creating motivating challenges in the process to increase job satisfaction • Practice and formulate methods of mediating within your teams as conflicts arise

Day Five Performance Appraisal • Focus on developing your ability to appraise performance more objectively, transparently and fairly • Learn to prepare for the appraisal meeting, conduct a successful appraisal, set future goals and expectations, as well as follow up on commitments are the main focus

“Excellent course. Basem is an excellent presenter.”

Zainab Al Shankity, Head of Data Management, King Fahad Specialist Hospital, KSA

Vision And Strategy • Review your organisation’s standing within your industry • Explore the possibilities of growth and the areas of development required for your organisation to compete • Use the right methods to formulate a vision • Articulate a vision for your department that aligns with the organisation’s vision

Days Two And Three The Balanced Scorecard • Introduction to the BSC concept of management will expand your view of financial, operational, marketing and development leadership • Explore the methods of deploying strategy within your organsation • Review case studies of how successful leaders have turned their strategies into reality

Day Four The Art Of Decision Making • Decisions are part of every leader’s challenge.

Learn to evaluate situations and formulate options before making the best decisions • Explore how great leaders support their decisions and learn to make trade offs for the sake of priorities • Practice and demonstrate communicating your decisions to different audiences including customers, team members, senior managers and shareholders

Day Five Facilitating Change • Explore methods of becoming a successful change agent within your organisation • Successfully create buy-in for change, deal with resistance, publicise success and support other leaders

“The course and the trainer were excellent.”

Talal Al Anezi, Head of Internal Audit, King Fahad Specialist Hospital, KSA

Tel: 971 4 335 2437

www.iirme.com/leadershipdvpt

Fax: 971 4 335 2438

Email: register@iirme.com

Certificate In Leadership Development Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER 971-4-3352437

IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

971-4-3352438

GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain

register@iirme.com

www.iirme.com/leadershipdvpt

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com WEB BC4549/BC4551/BC4552/BC4553 Event

Course Fee Before 11 December 2011

Course Fee Before 1 January 2012

Final Course Fee

Entire event (all twenty days)

US$ 14,600

US$ 16,600

US$ 17,800

Event

Course Fee Before 11 December 2011

Course Fee Before 1 January 2012

Final Course Fee

Course 1 Self Leadership 19 – 23 February 2012 (BC4549)

US$ 4,150

US$ 4,650

US$ 4,950

Event

Course Fee Before 19 February 2012

Course Fee Before 11 March 2012

Final Course Fee

Course 2 Function Leadership 6 – 10 May 2012 (BC4551)

US$ 4,150

US$ 4,650

US$ 4,950

Event

Course Fee Before 15 April 2012

Course Fee Before 6 May 2012

Final Course Fee

Payments

Course 3 Team Leadership 1 – 5 July 2012 (BC4552)

US$ 4,150

US$ 4,650

US$ 4,950

Event

Course Fee Before 23 September 2012

Course Fee Before 14 October 2012

Final Course Fee

Course 4 Organisational Leadership 9 – 13 December 2012 (BC4553)

US$ 4,150

US$ 4,650

US$ 4,950

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

DELEGATE DETAILS Name: ..............................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: .....................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

COMPANY DETAILS Company: ............................................................................................................................................................................................................

Address: ................................................................................................................................................................................................................

Postcode: ................................................................................. Country: ...........................................................................................................

Tel: .............................................................................................. Fax: ..................................................................................................................

No. of employees on your site: 1000+ 500-999 250-499

50-249

0-49

Nature of your company's business: ..........................................

YES, I would like to receive information about future events & services via e-mail .................................................................

To assist us with future correspondence, please supply the following details: Name of the Department Head: .....................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: .......................................................................

Training Manager: .............................................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: ......................................................................

Booking Contact: ..............................................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: ......................................................................

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: 971-4-3410000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971-4-4072693 Fax: +971-4-4072517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

IK/MB BU3312 Leadership

LR

Course fees include documentation, luncheon and refreshments. Delegates will receive a Certificate of Attendance for each course.

WOULD YOU LIKE TO RUN ANY OF THESE COURSES IN HOUSE?

[Qualification No. - 600/2269/3]

Credit value of 37 on the Qualifications and Credit Framework (QCF)

ILM Level 5 Diploma In Leadership And Management Jumeirah Emirates Towers Hotel, Dubai, UAE Course 1 – Self Leadership

Course 2 – Function Leadership

17 – 21 February 2013

5 – 9 May 2013

Course 3 – Team Leadership

Course 4 – Organisational Leadership

1 – 5 September 2013

24 – 28 November 2013

Key Benefits Of Attending: Delegates earn a credit value of 37 on the Qualifications and Credit Framework (QCF) 1. Manage yourself and teams – lead teams to achieve organisational goals and objectives, and assess your own leadership performance 2. Provide strategic leadership and direction – Encourage strategic thinking to foster business improvement, and make strong and informed management decisions 3. Develop professional relationships – deal effectively with stress and conflict, manage remote workers, build excellent customer relations 4. Facilitate innovation and change – build a culture of continued improvement, and lead people through change

Developed And Facilitated By Best Selling Author And People Development Consultant

Basem Al Attar

“The course and the trainer were excellent.”

Talal Al Anezi, Head of Internal Audit King Fahad Specialist Hospital, Dammam

5. Achieve results – use core management skills for increased efficiency and effectiveness

Organised by:

Official Regional Recruitment Partner:

Follow us on:

www.iirme.com/ilmleadership www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

Unit Overview The units below will be split between all four courses and different parts of each unit may be covered on either of the four courses.

Reference

Unit title

Level

CV*

GLH**

8607-503

Developing Critical Thinking

5

4

18

8607-504

Leading Innovation And Change

5

5

24

8607-505

Managing Individual Development

5

4

18

8607-506

Managing Stress And Conflict In The Organisation

5

3

8

8607-510

Managing For Efficiency And Effectiveness

5

4

18

8607-511

Managing Projects In The Organisation

5

4

18

8607-518

Making Professional Presentations

5

2

9

8607-520

Assessing Your Own Leadership Capability And Performance

5

6

15

8607-522

Becoming An Effective Leader

5

5

9

8607-531

Improving Own Leadership Performance Through Action Learning

5

15

36

8607-400

Understanding The Management Role To Improve Management Performance

4

4

15

8607-408

Management Communication

4

4

18

8607-412

Managing Meetings

4

3

15

8607-414

Data Collection And Analysis To Justify Management Decision Making

4

2

10

CV* is Credit Value

GLH** is Guided Learning Hours

Course Order And Requirements There is no order in which you must take the courses leading to the Level 5 Diploma In Leadership And Management. To earn the Diploma, you must successfully complete all four courses within three years.

About ILM

Who Should Attend?

The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

The target audience for this

ILM qualifications combine innovative design with a strong focus on workplace performance. ILM believes this delivers well-rounded managers with a proven ability to perform to the required standards.

able to expand on their current

ILM membership

while upcoming managers or

ILM membership brings access to a wide range of online resources, news and information that have been specially selected to support management learning and development. It is the ideal way to help learners get the most from their ILM programme and support their management career. Visit www.i-l-m.com/members for more information.

programme is those who currently lead others or are expected to do so in the foreseeable future.

Experienced managers will be style of leadership and explore solutions to challenging situations, those with recent advancement to a management position will go through comprehensive training on skills and knowledge required to lead others effectively.

Learner Resources

There is a range of materials available to support ILM qualifications; for full details browse online at www.i-l-m.com/shop

Assessment

Each unit in this Qualification is assessed on the basis of the criteria set by ILM. Delegates will undergo assessments via several written tests and multiple-choice questionnaires. They will be required to put together presentations and deliver them. Learner Innovation Reports are also required to be completed for some units. The details of all assessment tasks will be provided at the course.

The trainer will complete a report for each delegate to be submitted to ILM.

Progression

This Qualification will provide progression opportunities to other qualifications including: 1. ILM Level 5 Extended Diploma in Leadership and Management 2. ILM Level 5 Diploma in Principles of Leadership and Management

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/ilmleadership

Programme Overview

The programme is delivered in 4 courses, each of which has duration of 5 days.

Course 1 This course forms the foundation of the programme – with a focus on the development of self leadership qualities.

Participants are evaluated for attitude and personal drive and trained on essential skills and personal habits of great leaders.

Courses 2 And 3 May be taken in any order after completing Course 1, according to each participant’s needs and responsibilities.

They focus on developing functional and team leadership skills including thinking skills, planning, people development and quality management. The first three modules form a comprehensive development programme for section heads and department managers.

Course 4 This is the most advanced of the four courses and is aimed towards senior level managers. The focus is on strategy, organisational development and strategic decision-making.

The programme requires full commitment on behalf of attendees. Assignments will require preparation outside the training room and will be requested both during delivery and in between each course.

Meet Your International Expert Course Director Basem Al Attar is a “Best Selling Author”, international trainer and people development strategist. His courses have been recognised as the “Best In Training And Organisational Development” by the Asian Leadership Awards 2011. He has also been awarded the Asia Pacific Strategic Leadership Award for his outstanding contribution to developing leadership in the region.

He has extensive experience coaching managers and executives as well as training the young and dynamic “Generation Y”. Basem excels at identifying individual and unique needs of each group. His practicebased and humorous teaching style creates an enjoyable and challenging learning experience, focusing on real life scenarios, cases and models. His courses are full of interactive learning games, role-plays, modeling exercises, demonstrations and focused discussions.

Over the past decade, he has trained thousands of people from more than 40 different countries. Participants often describe his workshops as “life changing” events. His wide-ranging experiences coupled with his innovative approach have made him one of the most in-demand consultants working in the Middle East today.

Hear What Delegates Said About Basem’s Previous Courses With IIR ME: “Basem has a very high level of knowledge and was able to make all delegates feel connected and deeply interested in the topics on the course. He fully understood our strengths and weaknesses and helped us accordingly. The course provided me with lots of new techniques which I will use in my work environment.”

Ayesha Al Marzouqi, Senior Planning Advisor, ADCO, UAE

“Basem possesses vast knowledge in the subject area. The sessions were fully interactive rather than just being based on information transfer. I will definitely attend all four courses.”

Mohammed Jahangir Alem, Contracts Manager, Qatar Real Estate Investment Co, Qatar

“I really enjoyed this training and learnt many techniques to conduct better performance appraisals. Basem’s style of transferring information was excellent. He has exceptional presentation skills. I hope to attend more of his courses in the future.”

Ali AL-Mohannadi, Engineering Projects Manager, Oryx GTL, Qatar

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/ilmleadership

ILM Level 5 Diploma In Leadership And Management Jumeirah Emirates Towers Hotel, Dubai, UAE Course Timings Registration will be at 07:30 on Day One of each course. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course 1 – Self Leadership

Course 2 – Function Leadership

17 – 21 February 2013

5 – 9 May 2013

Day One

Day One

Exploring Leadership Styles And Concepts • Discover the underlying concepts of leadership • Review your career, strengths and future areas of development • Formulate a Personal Development Plan to include longterm goals, ambitions and career aspirations • Understand the Situational Leadership Model • Analyse your natural leadership style

Developing Customer Focus • Review your job purpose, KPIs and the projects you are currently working on • Identify the End User for each project • Learn to clarify what your customer expectations are • Discuss the universal success formula

Days Two And Three

Analytical Thinking And System Thinking • Hands-on practice of different thinking tools including System Thinking, Conceptual and Analytical Thinking • Discuss case studies and situations, and work in groups and individually to employ these thinking skills

Emotional Intelligence • Use cutting edge attitude development tools to identify limiting beliefs and behaviors that hold you back from achieving your full potential as a leader Effective Communication • Develop advanced communication skills to enhance relationships, increase Social Intelligence, and create cooperation and teamwork Developing Human Relations • Learn how to help others develop themselves Time And Priority Management • Drawing on the renowned GTD (Getting Things Done) techniques this course will change your perception of time and productivity. Starting from life purpose to annual goals and all the way to daily tactics of effective task management, you will greatly enhance your ability to perform and deliver results.

Days Four And Five Presenting Effectively • Using intensive practice, video recording, review and modeling of the world’s most effective presenters, you learn to adapt different presentation frameworks to your own style and personality.

• This course is equally effective for experienced speakers who want to develop their style and those who have found stage fright a hindrance to their performance.

Day Two

Day Three Innovation, Creativity And Problem Solving • Explore creative thinking techniques, practice thinking outside the box and develop solutions for current challenges • Learn how you can gain support for innovative solutions within your organisation

Days Four And Five Strategic Planning • Introduction to strategic planning concepts and how they differ from operational planning • Formulate a strategy according to your desired outcomes • Evaluate the strategy according to effectiveness, efficiency and impact on results

“This has been the most beneficial training course I have ever attended in more than 10 years of work experience and after attending more than 25 other training courses.”

Ahmed Al Fayez Head of Contracts King Fahad Specialist Hospital, Dammam

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/ilmleadership

Course 3 – Team Leadership

Meet M eet Y Your rE Expert xpert C Course ourse LLeader eader Course 4o–uOrganisational Leadership

1 – 5 September 2013

24 – 28 November 2013

Day One

Day One

Motivating Others – Teamwork And Team Development • Explore the three major motivation theories and immediately practice putting them into use in your verbal and written communication • Gain insight on what motivates the people you work with and how great leaders use this insight to create intrinsic rewards for good performance

Days Two And Three Developing Performance • Discuss the three components of performance: character, behavior and results • Set performance standards more accurately, identify performance gaps and use the right tools to close these gaps

Vision And Strategy • Review your organisation’s standing within your industry • Explore the possibilities of growth and the areas of development required for your organisation to compete • Use the right methods to formulate a vision • Articulate a vision for your department that aligns with the organisation’s vision

Days Two And Three The Balanced Scorecard • Introduction to the BSC concept of management will expand your view of financial, operational, marketing and development leadership • Explore the methods of deploying strategy within your organsation • Review case studies of how successful leaders have turned their strategies into reality

Day Four

Day Four Delegating And Managing Conflict • Enhance your ability to delegate work and responsibility to team members, creating motivating challenges in the process to increase job satisfaction • Practice and formulate methods of mediating within your teams as conflicts arise

Day Five Performance Appraisal • Focus on developing your ability to appraise performance more objectively, transparently and fairly • Learn to prepare for the appraisal meeting, conduct a successful appraisal, set future goals and expectations, as well as follow up on commitments

“Excellent course. Basem is an excellent presenter.”

Zainab Al Shankity, Head of Data Management

The Art Of Decision Making • Decisions are part of every leader’s challenge. Learn to evaluate situations and formulating options before making the best decisions • Explore how great leaders support their decisions and learn to make trade offs for the sake of priorities • Practice and demonstrate communicating your decisions to different audiences including customers, team members, senior managers and shareholders

Day Five Facilitating Change • Explore methods of becoming a successful change agent within your organisation • Successfully create buy-in for change, deal with resistance, publicise success and support other leaders

Would you like to run this course in-house?

King Fahad Specialist Hospital, Dammam

“This is one of the best courses I’ve ever attended.”

Hadeel Fayez Anan, Pharmacist King Fahad Specialist Hospital, Dammam

+971 4 335 2437

+971 4 335 2438

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

register@iirme.com

www.iirme.com/ilmleadership

ILM Level 5 Diploma In Leadership And Management Jumeirah Emirates Towers Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/ilmleadership

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971-4-3352483 E-MAIL – a.watts@iirme.com WEB BC5019/BC5020/BC5021/BC5022

Course Fee 8 Weeks Before 1st Course

Final Fee

US$ 14,600

US$ 16,600

US$ 17,800

Course Fee Before 2 December 2012

Course Fee Before 23 December 2012

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

Course Fee Before 17 February 2013

Course Fee Before 10 March 2013

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

Course Fee Before 16 June 2013

Course Fee Before 7 July 2013

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

Event

Course Fee Before 8 September 2013

Course Fee Before 29 September 2013

Final Fee

Course 4 – Organisational Leadership 24 – 28 November 2013 (BC5022)

US$ 4,150

US$ 4,650

US$ 4,950

Entire event (all 20 days) Event

Course 1 – Self Leadership 17 – 21 February 2013 (BC5019) Event

Course 2 – Function Leadership 5 – 9 May 2013 (BC5020) Event

Course 3 – Team Leadership 1 – 5 September 2013 (BC5021)

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

DELEGATE DETAILS Name: ..............................................................................................................................................................................................................

Job Title: ......................................................................................................... Email: .....................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

COMPANY DETAILS Company: ............................................................................................................................................................................................................

Address: ................................................................................................................................................................................................................

Postcode: ................................................................................. Country: ...........................................................................................................

Tel: .............................................................................................. Fax: ..................................................................................................................

No. of employees on your site: 1000+ 500-999 250-499

50-249

0-49

Nature of your company's business: ..........................................

YES, I would like to receive information about future events & services via e-mail .................................................................

To assist us with future correspondence, please supply the following details: Name of the Department Head: .....................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: .......................................................................

Training Manager: .............................................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: ......................................................................

Booking Contact: ..............................................................................................................................................................................................

Department: ........................................................... Mobile: .......................................... Email: ......................................................................

WOULD YOU LIKE TO RUN THIS COURSE IN HOUSE?

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

IK/MB BU3312 Leadership

LR

Course Fee 11 Weeks Before 1st Course

Event