Leaders in Healthcare by Informa Middle East

Leaders In Healthcare A Four-Day Strategic Leadership Course For The Most Progressive Healthcare Professionals And Executives 19 – 22 August 2013 • The Cumberland Hotel, London, UK

4 Key Benefits: 1. An unparalleled opportunity for learning and reflection alongside peers from the region’s leading healthcare organisations 2. Bringing healthcare leaders together to share their healthcare leadership challenges 3. An unrivalled expert faculty will help you develop the skills essential to healthcare leadership success 4. Learn the tools that work to deliver lasting change and sustained high performance in the challenging new healthcare environment Invited Guest Lecturers Peter Lees Founding Director, Faculty of Medical Leadership and Management, London, UK

Organised By:

Nicola Hartley Director of Leadership Development, The King’s Fund, London, UK

Karen Lynas Deputy Director, NHS Leadership Academy, London, UK

Strategic Career Partner:

Dr Anna Moore Programme Director, UCL Partners, London, UK

www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

www.iirme.com/leadersinhealthcare

Course Overview Now in its second year, IIRME’s exciting Leaders In Healthcare programme once again provides the Middle East’s emerging healthcare leaders with unparalleled insights through which they can better understand themselves, their teams and the organisations they lead. Over four intensive days in London, you will receive direction from an unparalleled faculty of senior experts who will mentor and coach you in the strategic and personal development issues you face – how to motivate and inspire others and how to become a force for lasting change in your healthcare organisation. A unique developmental opportunity, IIRME’s Leaders In Healthcare involves a series of expert lectures, interactive case studies and leadership debates. The curriculum is designed to develop the skills and knowledge critical to the success of the Middle East’s future healthcare leaders in four essential areas : • • • •

Leading Healthcare Organisations – Understand the context for your leadership, your task as a leader and the skills that will make you successful Leading People In Healthcare – Engage staff to deliver better care and a better culture Leading Change In Healthcare – Understand and engage the stakeholders who are vital in delivering sustainable change in your healthcare organisation Leading Value Delivery In Healthcare – Understand what ‘value’ in healthcare really means and how you can deliver it

The Programme At A Glance Leading Healthcare Organisations

Leading People In Healthcare

Leading Change In Healthcare

Leading Value Delivery In Healthcare

The Context For Healthcare Leadership In The Middle East

The Culture Advantage

Managing And Leading Change

What Is Value In Healthcare?

The Healthcare Leadership Task

Leadership For Engagement

Making Change Happen

Delivering Value

Invited Guest Lecturer

Peter Lees On Medical Leadership

Nicola Hartley On Leading For Engagement

Karen Lynas On Leadership Development

Dr Anna Moore On Value in Healthcare

Who Should Attend? This course has been designed specifically for healthcare executives, senior managers and clinical leaders who want to take their strategic leadership skills to the next level. It is particularly suitable for: • • • •

Clinician leaders – including doctors, nurses and allied healthcare professionals – who have been identified as having potential for senior roles High-potential managers who have been identified as future leaders Divisional or departmental leaders with cross-functional responsibilities who need to develop a ‘big picture outlook’ Any healthcare professional looking to develop, broaden or refresh their leadership skills

Meet Your Course Director Benedict Stanberry, Dubai, UAE Benedict Stanberry is a former healthcare executive who is now a management consultant, author and lecturer on healthcare leadership and management. He has extensive experience of providing education and development programmes for healthcare managers and professionals in the United Kingdom and across the Middle East. Within the GCC, Ben works with many of the region’s leading healthcare organisations in both the public and private sectors. Ben began his career as a medical lawyer and became a healthcare management consultant in 2001. In 2006 he briefly became a familiar face to millions in the UK when he beat over 10,000 applicants to become one of the stars of the BBC business reality show ‘The Apprentice’ after having fought a successful three year battle with advanced cancer, from which he was given only a 30 percent chance of survival. Since then Ben has served as the interim chief executive of a Brussels-based healthcare NGO and as an elected politician in south west London, where his responsibilities included overview and scrutiny of the delivery of healthcare services in the capital. His most recent role has been as a director of one of the UK’s leading private healthcare companies. In 2008, Ben was awarded an Executive MBA scholarship by the world-ranked Henley Business School and is presently the chair of the school’s Middle East Alumni Association. Ben is a Fellow of the Royal Society of Medicine, a Member of the Institute of Directors and the Institute of Healthcare Management and an Associate Member of the Faculty of Medical Leadership and Management.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/leadersinhealthcare

Leaders In Healthcare

19 – 22 August 2013 The Cumberland Hotel, London, UK

Course Timings: Registration and coffee will be at 08:00 on Day One. The course will commence at 08:30 and conclude at 15:30. There will be a refreshment break at approximately 10:00, and lunch will be served at 12:30.

Course Outline Day One – Leading Healthcare Organisations

Day Three – Leading Change In Healthcare

Your leadership journey begins by reviewing the dynamics of the healthcare industry in the Middle East today. You will examine the latest analysis of the region’s growing healthcare sector to understand the challenges the GCC nations face and ask yourself what skills and qualities healthcare leaders need to successfully tackle these challenges.

The management and leadership of change is a vital skillset that every healthcare leader must possess. You will examine organisational change in healthcare – developing insights into how change happens most effectively in healthcare organisations and how it can be embedded and sustained.

• The Context For Healthcare Leadership In The Middle East – What are the key factors and trends, opportunities and challenges that healthcare leaders in the region face today? What is the impact of these forces on the healthcare leadership task? • The Healthcare Leadership Task – What is different about leadership in healthcare, as opposed to other industries and sectors? What difference does great leadership make to the performance of healthcare organisations and what do great healthcare leaders actually do? Invited Guest Lecturer: Peter Lees, Founding Director, Faculty of Medical Leadership and Management, London, UK.

Day Two – Leading People In Healthcare There is strong evidence that healthcare leaders who engage staff effectively deliver better results on a range of performance measures. For both patients and staff, engagement transforms their experience of care: they feel respected, listened to and empowered. On Day Two your focus is therefore on the links between people and performance in healthcare – with a special focus on how leaders engage, motivate and inspire their staff. • The Culture Advantage – Poor organisational cultures demoralise staff and rob them of the authority to make decisions: poor care almost always follows. What difference does culture make to the performance of a healthcare organisation? • Leadership For Engagement – Organisations with engaged staff deliver a better patient experience, have fewer errors and lower infection and mortality rates. So how do we make staff engagement a reality and nurture a healthy and supportive culture that facilitates excellence? Invited Guest Lecturer: Nicola Hartley, Director of Leadership Development, The King’s Fund, London, UK.

• Managing And Leading Change – To become effective change agents, healthcare leaders need to develop the political intelligence to understand and engage stakeholders. How can they do this while maintaining the momentum for change? • Making Change Happen – What are the primary interventions by which healthcare leaders deliver effective change and how, subsequently, do they embed it and sustain it within their organisations? Invited Guest Lecturer: Karen Lynas, Deputy Director, NHS Leadership Academy, London, UK.

Day Four – Leading Value Delivery On your final day you will look at how, when they are challenged to improve performance and outcomes, even successful healthcare organisations are turning to new strategies for delivering high-value care. Many things – including treatment pathways, lengths of stay, admission numbers and the relationship between doctors and their hospitals – have to change in order for hospitals to survive in the ‘new health economy’. • What Is Value In Healthcare? – Achieving value for patients must become the over-arching goal of healthcare delivery, yet value in healthcare remains largely unmeasured and misunderstood. How can the Middle East’s healthcare leaders maximise the value of the care their institutions deliver? • Delivering Value – How do hospitals actually improve workforce utilisation, reduce delays and length of stay, ‘right-size’ their workforces and leverage ‘Lean’ concepts successfully? What are the key tools healthcare leaders and their teams should be using to deliver value? Invited Guest Lecturer: Dr Anna Moore, Programme Director, UCL Partners, London, UK.

Would you like to run this course in-house? The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/leadersinhealthcare

Leaders In Healthcare

19 – 22 August 2013 • The Cumberland Hotel, London, UK FIVE WAYS TO REGISTER +971 4 335 2437 +971 4 335 2438

IIR Holdings Ltd. P.O Box 21743, Dubai, UAE register@iirme.com

www.iirme.com/leadersinhealthcare

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event Leaders In Healthcare

Date

Course Fee Before 3 June 2013

Course Fee Before 24 June 2013

Final Fee

19 – 22 August 2013

US$ 3,895

US$ 4,395

US$ 4,695

BC5017

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive an IIRME Certificate of Attendance.

Would you like to run this course in-house? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

DELEGATE DETAILS Name: ................................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ........................................................................................ Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments

Job Title: ......................................................................................................... Email: ........................................................................................ Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

Name: ................................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ........................................................................................ Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Card Payment

If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

Cancellation COMPANY DETAILS Company: ........................................................................................................................................................................................................... Address: ......................................................................................................... Email: ..........................................................................................

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now

Postcode: .............................................................................. Country: ............................................................................................................. Tel: .......................................................................................... Fax: ..................................................................................................................... No. of employees on your site: 1000+

500-999

250-499

50-249

0-49

YES, I would like to receive information about future events & services via e-mail .................................................................

Nature of your company's business: ....................................................................................................................................................

Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Please contact the UK Consulate in your country of residence to find out about your visa requirements. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers. All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

To assist us with future correspondence, please supply the following details:

Event Venue: Name of the Department Head: ........................................................................................................................................................................... Department: ........................................................... Mobile: .......................................... Email: ..........................................................................

Name of the Training Manager: ............................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ...........................................................................

The Cumberland Hotel, London, UK Tel: +44 871 376 9014

Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971-4-4072693 Fax: +971-4-4072517 Email: hospitality@iirme.com

Department: ........................................................... Mobile: .......................................... Email: ...........................................................................

SN/EO

MD030344

Healthcare

Name of Booking Contact: ...................................................................................................................................................................................