Managing Learning And Development by Informa Middle East

Managing Learning And Development Creating And Implementing An Effective Learning And Development Strategy 8 – 12 July 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Top 5 Learning Objectives 1. 2. 3. 4. 5.

Create effective Learning And Development (L&D) strategies Obtain senior management buy-in for those strategies Assess strategic organisational, group and individual learning needs Design and deliver effective programmes Evaluate the success of your learning and development strategy

MANAGING LEARNING AND DEVELOPMENT + ASSESSMENT = CERTIFICATE OF ACHIEVEMENT FROM CIPDE

www.iirme.com/learningdvptCIPDE

Managing Learning And Development 8 – 12 July 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE Meet Your Expert Course Director

Chartered Institute of Personnel and Development (CIPD) The Chartered Institute of Personnel and Development (CIPD) was established in 1913, and has grown to become Europe’s largest professional association for Human Resources and Learning and Development, with over 130,000 members worldwide. CIPD Enterprises designs and delivers training and consultancy programmes in over 50 countries worldwide, and for over 10,000 HR and business professionals every year. We know better than anyone what good HR looks like, and you can be confident that our programmes cover exactly these things. What’s more, we make sure that we incorporate the latest thinking, insights and facts from our research so you benefit from access to the latest trends and developments. CIPD Enterprises’ programmes focus on providing you with practical knowledge and skills that you can use immediately back at work and that deliver tangible results for you and your business. We only use trainers who are authorities in their own field and who have a track record in delivering innovative, interactive, stimulating and practical learning. CIPD Enterprises is delighted to be working in partnership with IIR to provide a selection of high quality professional HR training programmes in the Middle East.

Managing Learning And Development + Assessment = Certificate of Achievement from CIPDE

Sue Shorthouse MCIPD Sue is a versatile and adaptable trainer and consultant with strong leadership and inter-personal skills. She is a passionate, enthusiastic, confident and highly motivated individual with an extensive background in learning and development, coaching, mentoring and generalist HR. Sue has had experience working at both a senior strategic and operational level within multi-cultural organisations to ensure achievement of business objectives. She has worked in both the public and private sectors internationally, in sectors as diverse as Banking, Retail, Travel and Oil and Gas. Sue has lived and worked in the Middle East since 2006, specifically in Kuwait and Qatar, so she has an excellent understanding of the culture and the context of organisations in the region. Sue has a Masters in Professional Management, a Bachelor’s degree in Education and Training, holds several coaching qualifications and is a Chartered Member of the CIPD. Recent Projects: International Bank of Qatar (IBQ) • Responsible for HR Taskforce stream and carry out designated work in other work streams in the proposed merger between IBQ and another bank in Qatar in coordination with IMO office, Hay Consultants, Mckinsey consultants and the merger steering committee. • Undertake design of an employee engagement survey, implementation of survey and present data from feedback and make recommendations. • Support learning and development area and deliver training packages. M.H.Alshaya • Restructure of the learning and development area to ensure it met operational needs and business growth in all regions. • Implementation of a Mentoring Programme linked to the succession planning and talent management system. Various Organisations: • Coaching – work with individual clients in order for them to achieve beneficial and measurable results in all areas of their lives.

Who Should Attend? This course will benefit you if you are already an L&D practitioner responsible for the strategic provision of learning and development within your organisation; or if you are an outsourced consultant wanting to further your ability to measure the provision of effective learning and development processes and activities.

IIR Middle East is the local agent for training courses delivered by CIPD Enterprises Ltd which is a subsidiary of the Chartered Institute of Personnel and Development. CIPD Enterprises Ltd offers a diverse range of products and services developed specifically for HR practitioners and their employers, amongst which is an extensive portfolio of training courses which are delivered as wither open courses or on an in-house basis. It is these training courses that IIR Middle East is the local agent for.

+971 4 335 2437

+971 4 335 2438

www.iirme.com/learningdvptCIPDE

Course Timings Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30 each day. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Overview To secure and retain the necessary funding, Learning and Development (L&D) practitioners must be able to demonstrate the return on investment of their organisation’s money, time, equipment and other resources to further enable learning and development processes to take place. As an L&D professional, you need a robust plan linked to the organisation’s goals; and be able to market that plan; gain commitment, measure success, and make suitable interventions to achieve that success. This course equips you with a range of options you can use to meet these challenges.

Course Benefits • Create a learning and development strategy for an organisation • Market that solution to the organisation • Identify strategic, group and individual learning needs • Prepare and design appropriate learning and development solutions • Effectively deliver and evaluate those solutions

Course Content

• • • • • • •

Learning styles Adult learning theory Matching LNA methods and levels Identifying appropriate solutions Range of L&D solutions Factors to consider when identifying solutions Prioritising and agreeing learning objectives Practical Exercises: Learning Needs Analysis

Days Four And Five Preparing And Designing Learning And Development Solutions • Systematic Learning Cycle • Key principles of design • Designing solutions • Factors that influence solution design • Overcoming barriers to learning • Learning theories and concepts • Methods and resources for L&D design • Delivery methods and resources • Designing L&D activities • Designing learning objectives • Developing lesson plans Practical Exercises: Developing Learning And Development Interventions

Days One And Two Creating A Learning And Development Strategy • Current trends in managing learning and development • Assessing the internal and external environment • Strategic business planning processes • Translating business goals to learning goals • Model for building HRD strategy • Principles and characteristics of strategic human resource development • Understanding organisational culture • Definitions of learning • Role of learning and development • Stakeholder management • Partnership working model • Working as an internal consultant • Building management support

Delivering And Evaluating Learning And Development Solutions • Integrating learning and achieving effective transfer • Delivery and facilitation skills • Managing group dynamics and behaviours • Developing and delivering management development programmes • Nature and purpose of evaluation • Approaches to evaluation • Evaluation theories and concepts • Assessment and evaluation of learning and development activities • Design and use of evaluation tools • Assessment and evaluation methods • Developing action plans following evaluation Case Study: Evaluation Processes

Practical Exercises: Creating A Learning And Development Strategy

Would you like to run this course in-house?

Day Three Learning Needs Analysis • Why needs arise • Levels and drivers of learning needs analysis • Methods of Learning Needs Analysis (LNA) • Factors affecting choice of learning needs analysis methods • Experiential Learning Cycle

+971 4 335 2437

+971 4 335 2438

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

www.iirme.com/learningdvptCIPDE

Managing Learning And Development 8 – 12 July 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438

GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com BC4598 Event

Course Fee Before 22 April 2012

Course Fee Before 13 May 2012

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

Managing Learning And Development 8 – 12 July 2012

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Five-day course + Assessment = Course fee + US$ 150 10% discount for CIPD members Course fee includes documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance from IIR ME.

DELEGATE DETAILS

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

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Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

JW/MB BU33 Human Resources

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.