ILM endorsed Management Skills For Middle Managers

ILM Endorsed Management Skills For Middle Managers Successful Development Now For Real Success In The Future 8 – 11 December 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE

John Davis Course Director

Increase Your Competitive Advantage Through Enhanced Management And Leadership Skills n Think strategically, be result focused and accept the responsibilities that come with management and leadership roles n Use financial statements and parameters to evaluate business strength n Focus on key strategic control areas in business and finance n Make leadership a strategic responsibility n Operate more effectively and efficiently in difficult times www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

www.iirme.com/middlemanager

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About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising of private training providers, further and higher education colleges, and employers delivering in-house management training.

When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com

Workplace Assessment Project To be eligible for the ILM Certification you must successfully attend the entire duration of the course and complete an assessment after the course. Full details of the assessment tasks will be provided by the course director. Delegates who do not pass the assessment will receive a Certificate of Attendance from IIR ME clearly stating the number of hours attended.

Tel: +971 4 335 2437

www.iirme.com/middlemanager

Fax: +971 4 335 2438

Email: register@iirme.com

Who Should Attend

Course Methodology

All executives, middle managers, managers and team leaders who want to improve their own management performance and help create a successful high performance operation should attend the course. It will greatly aid the progress of managers who need to understand the bigger picture and gain additional skills in leadership, strategy, finance, marketing and people management.

In a comprehensive and proactive fashion the course, interactive workshop sessions and case studies will give you the opportunity to learn and discuss how other companies have been successful.

You will receive your own unique and highly comprehensive workbook, providing the detailed notes from the course together with subject matter on all the case studies, in depth material on leadership and teams, a book list and other reference material. One-to-one time with John Davis is also an option.

Optional Pre-Course Work If you wish to do some pre-course reading, we can make the case studies available to you in advance of the course. Reading this material comprehensively before the course will increase your understanding of it and your ability to contribute meaningfully to discussions on issues and solutions, enhancing your overall experience of the course. Please forward your request by email (megha.bhatia@iirme.com).

“John comes with huge industrial experience which makes his training approach interesting and worthy. He enjoys excellent communication skills and knows exactly what he’s talking about, and uses a lot of case studies and examples.�

Course Overview The Management Skills For Middle Managers course, endorsed by ILM, is an interactive and exciting learning experience. It is designed for professionals with managerial responsibility who want to improve their management performance and create highly successful operations.

At this advanced course you will discover the importance of being proactive, flexible and focused, but with a sense of urgency, to develop a well-balanced approach to business. You will develop an action plan to improve your operational performance immediately. The course maintains a balance between the important areas of business strategy, people development, financial frameworks and operational needs.

Ayman Dallal, Area Manager, Sysmex Middle East FX, UAE

Your Expert Course Director John A. Davis is Founder and Managing Director of Scott Davis Management, a company which has provided executive development programmes for more than 10 years. He is an outstanding facilitator, excellent strategy consultant and intelligent negotiator with extensive international operational experience, which he has linked to global marketing capabilities and technical awareness.

His expertise is in designing and delivering executive management development programmes and seminars for CEOs, senior/executive vice presidents, and senior and middle management. As a senior associate with IIR ME he has achieved a reputation for developing high levels of business competence and organisational skill for major companies such as Sabic, Siemens, DEWA, Etisalat, Tanmia, Mobily and banks including ADCB, UNB, CBD and SAMBA, plus TNT, MAF Carrefour, Al Fahim and Phillips.

A full client list for John Davis is available on request.

Tel: +971 4 335 2437

www.iirme.com/middlemanager

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Management Skills For Middle Managers Course Outline Business Strategy To Activity Management • Why we use strategy in business and business development to achieve goals • Why strategy before tactics, and why it always brings change • The format of the ‘strategy cycle’ and development to Activity Based Management Group Exercise – Company strategy, market position and management’s impact on success Case Study – Sony vs Samsung: dynamic global strategies – who was right?

Think “Big Picture” • Basic accounting concepts and their workplace relevance • How the concepts affect financial performance measures and what and how to improve them • Financial statements and their evaluation of business health – when are they correct?

Group Exercise – The accounting process and its impact on your business area Case Study – HBOS vs HSBC: financial business development in banking. A comparative look at ADCB – who got it right in the ‘crisis’ long term and why?

Planning And Organising • Organistional structures and their impact on successful development • Planning, forecasting, follow up, feedback, project and time management • A set of tools for planning and monitoring functions and processes • Linking corporate values to team and business values • Linking finance parameters with the impact of operational analysis Case Study – DHL and UPS: what were the key planning and organisation issues? How did they get it right and how do they compare with the Fedex model?

Workshop – How do planning structures help you in your management and business development role?

Influencing And Communicating • Make it easy to do business • Win/win negotiation: process and practice

Course Timings: Registration is at 07.30 on Day One of the course. The course sessions will start at 08:00 and finish at 14:30.

There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Group Exercise: • Who has the power in negotiation?

• Listening and compromise • The learning organisation and its importance to success • Presentation, communication and meeting skills make a difference • Everyone is someone’s customer – the importance of customer relationships Group Discussion – Internal and external customer relationships Case Study – Practical implementation for customers with Virgin Railways Team Project Workshop – are you a good manager, can you develop skills?

You will join task teams and be given a project task and associated data. As a team you will develop a strategy, functions, costs and benefits, and a plan to present to the group Problem Solving And Decision Making • Awareness and focus in the business process • Problem identification, information and definition • Decision making to achieve strategy • On time delivery of services – create a sense of urgency Group Exercise – Creative ideas – group brainstorming and assessment

Tel: +971 4 335 2437

www.iirme.com/middlemanager

Fax: +971 4 335 2438

Email: register@iirme.com

8 – 11 December 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE

Case Study – Financial Crisis: management of money and risk vs a risky business – you decide How will you be affected and what will you do to survive in preparation for the upturn?

Team Building And Leadership Development Skills • Evolution of teams in the workplace, turning vision into reality • Leading both small group and team performance • The details and concepts of team contracts and team roles explained • Systematic leadership development for ultimate success Group Exercise – Are you a good leader of teams?

Case Study – Leadership in Premiership Football and Formula 1 Motor Racing Don’t Just Think About It – Do It! • What formulates your leadership behaviour and expertise?

• Developing your leadership and people skills for greater success • When you think differently, you do differently and you will effect change • How to use change to your advantage to develop your leadership skills Case Study – Human success linked to leadership achievement – Stephen Covey and Richard Barrett Developing A Leadership Charter • Creating a leadership charter – elements and expectations for the organisation • Creating a contract for leadership development and commitment • What we need to do to lead our teams • Finally identifying the leadership skills needed to satisfy each element Workshop – Developing a leadership charter: choosing operational elements and linking leadership skills Coaching, Counselling And Evaluating People • Improving staff motivation by effective delegation • Taking responsibility for people and processes • Coaching, counselling and listening to encourage and guide employees and staff • Creating genuine empathy, self awareness and an ability to effect change Group Exercise – Performance assessment and impact on others Case Study – Assessing successful managers – Gucci, Shell, Domino Action Planning And Personal Development Group Exercise – Create a personal leadership development action plan – key skills to revise and improve Discussion And Summary Discussion Issues • Weighing the balance of leadership and activity in organisations • Emotional Intelligence: why it’s important to lead yourself and others to success • Understanding yourself, understanding others and being successful as a leader • Developing smart people and people smart strategies for success • Leadership development: responsibility, clients and why customers always come first • How management is the art of getting things done with and through other people

“John has a very focused and encouraging way of teaching. I enjoyed the course and I was able to fully achieve the course objectives.”

Ahmed Omar El Hawsawi, King Abdullah Medical City, KSA

Tel: +971 4 335 2437

www.iirme.com/middlemanager

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Management Skills For Middle Managers 8 – 11 December 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE

FIVE WAYS TO REGISTER +971 4 335 2437

IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2438

www.iirme.com/middlemanager

register@iirme.com

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event ILM Endorsed Management Skills For Middle Managers

Date

Course Fee Before 22 September 2013

Course Fee Before 13 October 2013

Final Fee

8 – 11 December 2013

US$ 3,895

US$ 4,395

US$ 4,695

BC4993

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

Would you like to run this course in-house?

DELEGATE DETAILS

Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

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All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

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Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com

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