Management Information Systems (MIS) | IIR Middle East - Training Course

Management Information Systems (MIS) The business view managing the digitised enterprise system

Course packed with exercises and demonstrations on each day for both business and IT professionals to enable strategic decision making.

23 – 26 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE

Top 4 Benefits 1.

Understand the key role of systems in the business by developing insights into the value of information

2.

Learn the core application of systems to increase business performance

3.

Recognise how systems can improve thinking about the business structure and develop a world class digital enabled enterprise

4.

Techniques for addressing various MIS options

Delegates are required to bring their laptop

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Management Information Systems (MIS)

23 – 26 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE

Course Timings Registration will commence at 08:00 on Day One. The course will begin promptly at 08:30 and conclude at 14:30. There will be two refreshment breaks at approximately 10:30 and 12:30. Lunch will be served at the end of each day’s session.

Course Overview

Digitising an enterprise is a core approach to designing effective and efficient solutions to business problems. The key idea for digitising the enterprise is systems and systems thinking. A system is an integrated set of elements that accomplish defined objectives. A digitised enterprise is not the same as a digital enterprise. The digitised enterprise is one that extensively uses digitised processes to solve business problems. A digital enterprise is a web based enterprise. A web based enterprise can also be considered as one that has been completely digitised.

System thinking has driven the understanding of business for many years. At the core of systems thinking is creating a boundary around a number of components of something and then understanding how the components influence and relate to each other. There is no better example of systems than the structure of a typical business. Adding the feedback idea to systems we get a dynamic and adaptive view of a business, a key need in responding to changes in the environment around the business.

The approach towards management information systems (MIS) has evolved over time. MIS started with the view that groups of actions and their related enablers (documents, skills, procedures, policies) could be linked together and be semi-automated by computers. Today, MIS encompasses the view of the entire enterprise as a collection of interacting automated and manual information systems.

Expected Learning Benefits: • Strenghten your personal key skills and management behaviors to drive success in IT • Build understanding of expectations across IT functions and that of the CIO/CTO • Learn how to develop tools and techniques to help manage staff and leadership to meet organisation’s expectations • Develop assessment tools to better plan change in your organisation • Make recommendations that focus on business results

Systems Thinking And Doing • What is a system?

• Simple systems • Complicated systems – The information system • Complex – adaptive systems – the business • Solving problems with systems • The information system Discussion - Paper on systems thinking Types Of Systems • The five model view of the business • Operational – business functions and processes • Performance – reporting and analytical • Knowledge – case based, expert, GIS • Business environment, intelligence, competitive and business • Product and marketing – CRM, data mining Exercise – Identifying the major information systems

Day Two Business Analysis – What Should The System Do? • Identifying needs • Articulating needs • Ranking needs • Defining solutions • Assessing value and impact • Computer systems analysis Exercise – A ranking approach Enterprise Analysis – The Business Structure • The business component idea • Identifying the business components (functions, decisions, organisations etc.)

• Documenting the business architecture • Using the architecture • Analytics for architectures Demonstration – An enterprise architecture analytical tool

Delegates are required to bring their laptop

Day One MIS Today • A short history of MIS • The role of the MIS as systems • What is the digital enterprise?

• Business as a system • Business as a group of related systems • Issues in becoming a digital enterprise Exercise - Understanding business problems

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Articulating Requirements For Business Systems • What goes into the requirements?

• Different types of system requirements (functional, BI, reporting, expert etc.)

• A methodology for requirements • A format for documentation • Developing business requirements • Developing information systems requirements • Impact of Big Data and Cloud Services on Requirements Exercise – Preparing requirements for a business system

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Day Three

Meet Your Expert Course Leader

Types Of Operational Systems • Transactional / real-time systems • Process • Workflow • Case management • Fully automated e-flows • Integrated systems (ERP, SCM, CRM) • Rogue or hidden systems Exercise – What type of operational system to choose?

Business Performance And Reporting Systems • Defining the purpose of the system • Simple reporting • Business intelligence • Performance management • Passive and active dashboards Exercise – Matching the performance system with the need Assessing Information System Viability • System portfolios • Portfolio management • Business system assessment • Types of feasibility analysis - Operational feasibility - Technical feasibility - Schedule feasibility - Economic feasibility • Functional adequacy • Technical adequacy • The assessment grid Demonstration – Simple portfolio and system analysis

Day Four Methods Of Delivering Solutions • The system as a solution – what is the problem?

• Build internally or externally – outsource the construction • Choosing packages – a selection approach • Process outsourcing • Knowledge outsourcing • End user computing • Cloud Computing and hosted delivery Exercise – Choosing the method of delivery Delivering Systems – The Role Of IT • The IT perspective • The automated part of the solution • The automated components: communications, data, technology, programmes etc.

• The automated system and its enablers • The information systems development approach - Internally/externally - Requirements management/traceability - Change management - Infrastructure/architectural standards management Exercise – Dealing with change Information Economics • The value of the digital enterprise • The role of information in the enterprise • The value of information • Business Data/Information - is it an asset?

• Financial implications information/data on business’ operational success Final Questions And answers

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Gil Laware is President of Information By Design (IBD), Inc. a professional services firm founded in 2005 that provides CIO and other information technology services. He specialises in business performance and process modelling/ monitoring, business intelligence, business and enterprise architectures, application and system development implementations.

Gil has 30 years of consulting and industry experience with Fortune 50 companies. He has experience in manufacturing, transportation, government, finance and banking services. He has project experiences in business and IT strategic planning; business process management, redesign and improvement; data architecture and management; data warehousing and business intelligence; enterprise architecture; project management; manufacturing systems; and customer relationship management.

Formerly an Associate Professor of Computer and Information Technology in the College of Technology at Purdue University, an Associate Director for Fujitsu Consulting, Manager of Data Services for Whirlpool Corporation, Vice-President of Information Resources for Franklin Savings Bank, Gil held various managerial and consultative roles with the IBM Corporation, and was President of Management Support Systems.

He has authored over 30 papers, a NIST chapter discussing the gaps that exist in the software development process that supports manufacturing systems, and currently, serves as the Vice President of Operations and Research for the DAMA Foundation.

Who Should Attend This course is designed for business managers and directors, business analysts, IT heads and directors, process analysts, systems analysts, supervisors, business systems teams, and managers who want to know how to adapt to today’s changed business environment.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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Management Information Systems (MIS) 23 – 26 June 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5055 Event

Course Fee Before 7 April 2013

Course Fee Before 28 April 2013

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

Management Information Systems (MIS)

23 – 26 June 2013

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.