ILM endorsed Management Skills For Middle Managers

ILM endorsed Management Skills For Middle Managers

First time in Lagos!

ILM endorsed programme Successful Development Now For Real Success In The Future

25 – 28 June 2012 • Lagos, Nigeria

Increase your competitive advantage through enhanced management and leadership skills Think strategically, be results focused and accept the responsibilities that come with management and leadership roles Use financial statements and parameters to evaluate business strength Focus on key strategic control areas in business and finance Make leadership a strategic responsibility Operate more effectively and efficiently in difficult times

Organised By

www.informa-africa.com/nigeriamiddlemanager Dubai Contact: Tel: +971 4 335 2437 Nigeria Contact: Tel: +234 809 999 9246 Fax: +971 4 335 2438 +234 809 999 9256 Email: register@informa-africa.com Email: sales@afrocet.com Conferences, Exhibitions and Training www.informa-africa.com/nigeriamiddlemanager

About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising of private training providers, further and higher education colleges, and employers delivering in-house management training.

When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com Assessment And Certification To be eligible for the ILM Certification you must successfully complete an assessment project at the end of the course. There will also be continuous assessment throughout the course. Full details of the assessment tasks will be provided by the course director at the course. Delegates who do not pass the assessment, or who do not submit the assignment, will receive a Certificate of Attendance from IIR ME.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Dubai Contact:

Tel: +971 4 335 2437 Fax: +971 4 335 2438 Email: register@informa-africa.com www.informa-africa.com/nigeriamiddlemanager

Nigeria Contact: Tel: +234 809 999 9246 +234 809 999 9256 Email: sales@afrocet.com

Who Should Attend?

Course Overview

All executives, middle managers, managers and team leaders who want to improve their own management performance and help create a successful high performance operation. It will greatly aid the progress of managers who need to understand the bigger picture and gain additional skills in leadership, strategy, finance, marketing and people management.

The ILM endorsed Management Skills For Middle Managers course, endorsed by ILM, is an interactive and exciting learning experience designed for professionals with managerial responsibility who want to improve their management performance and create highly successful operations.

Optional Pre-Course Work If you wish to do some pre-course reading, we can make the case studies available to you in advance of the course. Reading this material comprehensively before the course will increase your understanding of it and your ability to contribute meaningfully to discussion on issues and solutions, enhancing your overall experience of the course. Please forward your request by email (megha.bhatia@iirme.com).

At this advanced course you will discover the importance of being proactive, flexible and focused, but with a sense of urgency, to develop a well-balanced approach to business. You will develop an action plan to improve your operational performance immediately. The course maintains a balance between the important areas of business strategy, people development, financial frameworks and operational needs.

Course Methodology In a comprehensive and proactive fashion, the course, interactive workshop sessions and case studies will give you the opportunity to learn and discuss how other companies have been successful. You will receive your own unique and highly comprehensive workbook, providing the detailed notes from the course together with subject matter on all the case studies, in depth material on leadership and teams, a book list and other reference material. One-to-one time with John Davis is also an option.

Your Expert Course Leader John A. Davis is founder and managing director of Scott Davis Management, a company which has provided executive development programmes for more than ten years. He is an outstanding facilitator, excellent strategy consultant and intelligent negotiator with extensive international operational experience, which he has linked to global marketing capabilities and technical awareness.

His expertise is in designing and delivering executive management development programmes and seminars for CEOs, senior/executive vice presidents, and senior & middle management. As a senior associate with IIR he has achieved a reputation for developing high levels of business competence and organisational skill for major companies such as Sabic, Siemens, DEWA, Etisalat, Tanmia, Mobily and banks including ADCB, UNB, CBD and SAMBA, plus TNT, MAF Carrefour, Al Fahim and Phillips.

A full client list for John Davis is available on request.

Dubai Contact:

Tel: +971 4 335 2437 Fax: +971 4 335 2438 Email: register@informa-africa.com www.informa-africa.com/nigeriamiddlemanager

Nigeria Contact: Tel: +234 809 999 9246 +234 809 999 9256 Email: sales@afrocet.com

ILM endorsed Management Skills For Middle Managers Course Outline Business Strategy To Activity Management • Why we use strategy in business and business development to achieve goals • Why strategy before tactics, and why it always brings change • The format of the ‘strategy cycle’ and development to Activity Based Management Group Exercise – company strategy, market position and management’s impact on success Case Study – Sony vs Samsung: dynamic global strategies – who was right?

Business Accounting • Basic accounting concepts and their workplace relevance • How the concepts affect financial performance measures and how to improve them • Financial statements and their evaluation of business health – when are they correct?

Group Exercise – the accounting process and its impact on your business area Case Study – HBOS vs HSBC: financial business development in banking. A comparative look at ADCB – who got it right in the ‘crisis’ long term and why?

Planning And Organising • Organistional structures and their impact on successful development • Planning, forecasting, follow up, feedback, project and time management • A set of tools for planning and monitoring functions and processes • Linking corporate values to team and business values • Linking finance parameters with the impact of operational analysis Case Study – DHL and UPS: what were the key planning and organisation issues? How did they get it right and how do they compare with the Fedex model?

Workshop - how do planning structures help you in your management and business development role?

Influencing And Communicating • Make it easy to do business • Win/win negotiation: process and practice

Course Timings: Registration is at 07.30 on the first day of the course.

The course sessions will start at 08:00 and finish at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Group Exercise: • Who has the power in negotiation?

• Listening and compromise • The learning organisation and its importance to success • Presentation, communication and meeting skills make a difference • Everyone is someone’s customer – the importance of customer relationships Group Discussion – internal and external customer relationships Case Study – practical implementation for customers with Virgin Railways Team Project Workshop – are you a good manager, can you develop skills?

You will join task teams and be given a project task and associated data. As a team you will develop a strategy, functions, costs and benefits, and a plan to present to the group Problem Solving And Decision Making • Awareness and focus in the business process • Problem identification, information and definition • Decision making to achieve strategy • On time delivery of services – create a sense of urgency Group Exercise – creative ideas – group brainstorming and assessment

Dubai Contact:

Tel: +971 4 335 2437 Fax: +971 4 335 2438 Email: register@informa-africa.com www.informa-africa.com/nigeriamiddlemanager

Nigeria Contact: Tel: +234 809 999 9246 +234 809 999 9256 Email: sales@afrocet.com

25 – 28 June 2012 • Lagos, Nigeria Case Study – Credit Crunch: management of money and risk vs a risky business – you decide.

How will you be affected and what will you do to survive in preparation for the upturn?

Team Building And Leadership Development Skills • Evolution of teams in the workplace, turning vision into reality • Leading both small group and team performance • The details and concepts of team contracts and team roles explained • Systematic leadership development for ultimate success Group Exercise – are you a good leader of teams?

Case Study – Leadership in Premiership Football and Formula 1 Motor Racing Don’t Just Think About It – Do It! • What formulates your leadership behaviour and expertise?

• Developing your leadership and people skills for greater success • When you think differently, you do differently and you will effect change • How to use change to your advantage to develop your leadership skills Case Study – human success linked to leadership achievement – Stephen Covey and Richard Barrett Developing A Leadership Charter • Creating a leadership charter – elements and expectations for the organisation • Creating a contract for leadership development and commitment • What we need to do to lead our teams • Finally identifying the leadership skills needed to satisfy each element Workshop – developing a leadership charter: choosing operational elements and linking leadership skills Coaching, Counselling And Evaluating People • Improving staff motivation by effective delegation • Taking responsibility for people and processes • Coaching, counselling and listening to encourage and guide employees and staff • Creating genuine empathy, self awareness and an ability to effect change Group Exercise – performance assessment and impact on others Case Study – assessing successful managers – Gucci, Shell, Domino Action Planning And Personal Development Group Exercise – create a personal leadership development action plan – key skills to revise and improve Discussion And Summary Discussion Issues • Weighing the balance of leadership and activity in organisations • Emotional intelligence: why it’s important to lead yourself and others to success • Understanding yourself, understanding others and being successful as a leader • Developing smart people and people smart strategies for success • Leadership development: responsibility, clients and why customers always come first • How management is the art of getting things done with and through other people

“Perfect and helpful for my business.”

Mohamed Faraj, Senior Admin Officer, Qatar Sports Investments, Qatar

Dubai Contact:

Tel: +971 4 335 2437 Fax: +971 4 335 2438 Email: register@informa-africa.com www.informa-africa.com/nigeriamiddlemanager

Nigeria Contact: Tel: +234 809 999 9246 +234 809 999 9256 Email: sales@afrocet.com

ILM endorsed Management Skills For Middle Managers 25 – 28 June 2012 • Lagos, Nigeria WAYS TO REGISTER Dubai Contact:

Nigeria Contact:

+971 4 335 2437

+234 809 999 9246 +234 809 999 9256

+971 4 335 2438 register@informa-africa.com

sales@afrocet.com

Informa Africa P.O. Box 21743, Dubai, UAE www.informa-africa.com/nigeriamiddlemanager

GROUP DISCOUNTS AVAILABLE CALL – +971 4 335 2483 E-MAIL – info@informa-africa.com WEB BC4591 Event

Course Fee Before 9 April 2012

Course Fee Before 23 April 2012

Final Fee

US$ 3,395

US$ 3,895

US$ 4,195

ILM endorsed Management Skills For Middle Managers 25 – 28 June 2012 (BC4591)

WOULD YOU LIKE TO RUN ANY OF THESE COURSES IN HOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

All prices quoted exclude VAT which will be added to the delegate fee on your invoice.

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COMPANY DETAILS

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments A confirmation letter and invoice will be sent upon receipt of your registration from IIR Holdings Ltd in Dubai, the trading company operating under Informa Africa. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

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Please contact the Nigerian Consulate in your country of residence to find out about your visa requirements.

Due to unforeseen circumstances, the programme may change and Informa reserves the right to alter the venue and/or speakers.

Event Venue: Lagos, Nigeria Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: info@informa-africa.com

Nigeria Contact: Tel: +234 809 999 9246 +234 809 999 9256 © Copyright I.I.R. HOLDINGS B.V. AF/MB BU08 Management Email: sales@afrocet.com

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