Certificate In Patient Safety And Risk Management by Informa Middle East

Certificate In Patient Safety And Risk Management Practical, Pragmatic Solutions For People, Systems And Processes 30 June – 3 July 2013 • Dusit Thani Hotel, Dubai, UAE

5 Main Reasons To Attend: • Gain the essential knowledge, skills and understanding to improve patient safety and manage risk • Understand how to manage human factors as a critical part of individual and organisational risk management • Tools and techniques – learning from safer clinical systems. The practical application of risk analysis, root cause analysis, team skills, checklists, briefing and debriefing, SBAR communication tool and more • Network and collaborate with the region’s most promising clinicians and healthcare managers – all with a passion for safety • Practical and pragmatic, hands on, interactive learning experience using case studies, role-playing and simulations

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Meet Your Expert Course Leaders

Certified Courses In Healthcare Management

Captain Philip Higton

MBA, FRAeS Director, Terema Limited

In conjunction with the Institute of Healthcare Management in the UK, IIR are proud to offer a comprehensive programme of certified courses in healthcare management.

Phil has been a commercial pilot for 34 years with British Airways and as part of Terema for the last eleven years has extensive experience in transferring learning between his former and current worlds.

The IHM is recognised as one of the largest representative organisations in the world for individual healthcare managers. Its membership reflects the diversity of healthcare management from both the public and private sectors. Since 1902, the IHM has played an important part in the lives of thousands of healthcare managers.

During his flying career he has accumulated about 18,000 hours flying time on a large variety of aircraft, ranging from short range turboprop and jet aircraft to wide-bodied intercontinental types and an additional several thousand hours of experience as a flight simulator instructor. He was instrumental in introducing Lean techniques into the process of pilot conversion training within British Airways on both the 737 and 777 fleets. Phil has spent the majority of his career involved with training and examining fellow pilots and continues his very strong links with aviation.

It provides opportunities to enhance the careers of those involved in the health and care sectors through professional development opportunities, robust and effective networks and influencing relevant policy decisions.

Progressions The IHM’s certified programme is aimed at people working in all healthcare sectors irrespective of their professional or functional background. This includes those who are working in a professional or clinical role as well as staff with a managerial focus or significant leadership responsibilities. It is also appropriate for experienced healthcare managers who wish to refresh or update their existing skills.

In addition to a huge raft of professional qualifications in aviation he was awarded an MBA from Lancaster University in 1991 and is a Fellow of the Royal Aeronautical Society

Each course in the programme is a stand-alone learning experience providing its own unique benefits and leading to the award of an IHM certificate.

He has extensive experience in developing and delivering training programmes to address Human Factors and Personal Development needs as well as those of technical competence. He joined Terema eleven years ago and has applied these skills and insights to a wide range of NHS and other healthcare issues. Current projects include the challenge of maintaining patient safety while incorporating the latest advances in systems improvement.

Foundation Certificate

He is Director of Training for Terema and has been responsible for the preparation and delivery of programmes for more than 10,000 Health care professionals. He works with the UK National Clinical Assessment Service (NCAS) in the field of behavioural markers in clinical assessment with particular reference to teamworking and contributes to several international studies where safety is the focus. In the training role he is actively engaged in projects with both primary and acute healthcare all over the United Kingdom and overseas and works with the whole range of employees within these organisations. A frequent contributor to both National and International Forums on safety and quality in healthcare and other major conferences, he is currently involved with the Safer Clinical Systems project sponsored by the UK Health Foundation.

Would you like to run this course in-house? The in-house training division of IIR Middle East Tel: +971 4 407 2624 Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438

Certificate In Healthcare Leadership And Management 10 – 14 February 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE 20 – 24 October 2013 Fairmont Hotel, Dubai, UAE

Specialist Certificates Certificate In Healthcare Quality And Performance Improvement 24 – 28 March 2013 The Address Hotel, Dubai Marina, Dubai, UAE Certificate In Healthcare Financial Management 28 April – 2 May 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Certificate In Healthcare Strategy And Planning 9 – 13 June 2013 The Address Hotel, Dubai Marina, Dubai, UAE Certificate In Patient Safety And Risk Management 30 June – 3 July 2013 Dusit Thani Hotel, Dubai, UAE Certificate In Healthcare Talent Management 8 – 12 September 2013 TBC Hotel, Dubai, UAE Certificate In Healthcare Process Improvement 10 – 14 November 2013 TBC Hotel, Dubai, UAE Certificate In Healthcare Information Systems 24 – 28 November 2013 TBC Hotel, Dubai, UAE Certificate In Healthcare Marketing And Customer Relations 15 – 19 December 2013 TBC Hotel, Dubai, UAE Managers wishing to take multiple certificates can work towards the award of the internationally recognised and highly respected Professional Diploma In Healthcare Management. Recipients of the Professional Diploma are entitled to use the designatory letters ‘DipHM’ after their name. They are also entitled to become members of the Institute of Healthcare Management and use the designatory letters ‘MIHM’ after their name. The full Professional Diploma requires candidates to take multiple certified courses – the Foundation Certificate plus a number of specialist certificates of the candidate’s choice. The Professional Diploma also requires assessment of the candidate’s learning across each certified course they have taken.

W: www.iirme.com/patientsafety

Certificate In Patient Safety And Risk Management 30 June – 3 July 2013 • Dusit Thani Hotel, Dubai, UAE Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview Failure to manage safety and risk effectively can have catastrophic consequences for patients, clinicians and healthcare organisations. Safety is a notion that should inform our every action whatever our role in the organisation. Healthcare used to be relatively simple, relatively safe and relatively ineffective. It is now much more effective with treatments and procedures achieving outcomes which were not possible even a few years ago. As a result it is now complex, potentially dangerous and extremely unforgiving of carelessness or neglect. In this context risk management is about minimising the likelihood of error, exposure to harm and the chance of injury. In every healthcare environment we rely on people to deliver treatment and care. We need to design systems and processes ways of working and supporting structures – which set healthcare professionals up to succeed rather than set them up to fail and which reflect the best understanding of sources of risk and use best risk management practice. Outstanding clinical knowledge and skills are no longer enough. As professionals we also have a duty to manage both our colleagues and our own human vulnerability to achieve safe outcomes. This course explores the fundamental knowledge, skills and understanding through which patient safety can be enhanced for you, your colleagues and your organisation. It includes detailed instruction in: • Human factors in patient safety • Risk analysis and root cause analysis

• • •

System improvement and safer clinical systems Teamskills Practical, hands-on safety improvement tools and techniques

The course provides a comprehensive package of patient safety and risk management understanding. It explores human factors and cultural factors as well as system, process and organisational issues from a viewpoint of practical pragmatism. The course facilitator has years of first hand experience in safety management in both healthcare and aviation. Risk management and patient safety are personal as well as organisational responsibilities. The course will therefore be invaluable for all clinical and managerial healthcare professionals.

Who Should Attend? This course provides valuable knowledge, skills and understanding to a wide variety of healthcare professionals – both clinical and managerial staff – including: • Patient Safety and Risk Management Managers • Clinical Directors and Heads of Departments • Physicians and Surgeons at all levels • Heads of Nursing and other Senior Nurses • Any manager with a responsibility for, or interest in, Patient Safety • Professionals allied to health, Radiographers, Laboratory, Pharmacy and Scientific Staff

Course Content The Interaction Between Systems And Processes And People And Culture

Risk Management Processes

The Human Factor Human Fallibility Understanding Error

Tools And Techniques In Practice

An introduction to patient safety and human factors in risk management

Learning from harm – undertaking a Root Cause Analysis (RCA)

Managing failures of cognition

Dealing with the consequence of failures of safety

Effective teamworking as part of patient safety

Exploring risk analysis Undertaking a Failure Mode Effect Analysis (FMEA)

Managing failures in communication

Practical, hands-on tools and techniques for safe practice

Managing working relationships for safety

Emerging developments in healthcare - generating a safety case

Behaviours for safe practice

Embedding and sustaining safety practices

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/patientsafety

Day One

Day Three

The Interaction Between Systems And Processes, People And Culture

The Human Factor: Human Fallibility Understanding Error

Patient safety is achieved by a complex interaction between the systems, processes and procedures mandated by the regulating professional bodies and healthcare organisations and the skills and abilities of both clinical and non-clinical professionals.

The aviation experience is that 75% of accidents and serious incidents are related to human failings. The complexity of healthcare means that the corresponding figure in healthcare is likely to be even greater. Positive human attributes enable resiliance but carry the dark shadow of unreliability. If we are to manage the three big risks we need to understand the factors which pre-dispose to error or poor performance.

Systems enhance reliability, people provide resilience and processes offer sustainability. Managing risk and delivering patient safety requires an understanding of the tensions and conflicts between these elements. • An introduction to patient safety and human factors in risk management Understanding the tensions between systems and processes, people and culture Managing human vulnerability and the taxonomy of error. • Effective team working as part of patient safety ‘The biggest single predictor of mortality and morbidity is the proportion of staff working in properly functioning teams’. (Prof Michael - West Lancaster University). Healthcare teams are largely ad-hoc, mixing, reforming and dissolving many times a day. Turning a group of disparate professionals into an effective team is a skill and cannot be left to chance.

• Managing failures of cognition Situation awareness is our awareness of what is happening or how a situation is developing. We will learn how that awareness is generated and how we can use workload management and contributions from colleagues to best effect. We will connect situation awareness with a process called 'Threat and Error Management'. • Managing failures in communication Failure to communicate effectively features in just about every Root Cause Analysis. Differentiating between social and professional communication modes becomes important. Skills to manage our notoriously short attention span, body language, relationships, workload and environmental factors will be covered.

• Managing working relationships for safety The distribution of responsibility, accountability and authority in healthcare is extremely complex, sometimes conflicting and often obscure. Anxiety provoked by uncertainty or poor interpersonal dynamics reduces contributions from team members and may leave the leader isolated or uninformed.

• Behaviours for safe practice Many of the most easily accessed behaviours were learned, rather than taught. Professional behaviour is deliberate and task orientated but under pressure our capacity to display this appropriate behaviour is compromised. The remedy has two faces, one is to manage workload and the second is to make professional behaviours more easily deliverable under stress.

Day Two

Day Four

Risk Management Processes

Tools And Techniques In Practice

Leading healthcare organisations aspire to feature the characteristics of High Reliability Organisations (HRO). Culturally and organisationally, safety is at the heart of everything they do and risks are managed proactively rather than reactively. Emerging practice points to the development of safety cases as a mechanism for safety management. In addition, learning from the experience and tangible data from past events is a critical part of the safety journey.

Many validated ‘safety improvement’ tools and interventions fail to deliver the expected benefits as they are implemented in the wider healthcare community. Part of the shortfall is due to the poor adaptation to a particular cultural setting. Part is an expectation that understanding a principle is sufficient to change practice. Part is a shortage of the contextual information that allows them to be used in a particular work setting.

• Learning from harm – undertaking a Root Cause Analysis (RCA) Understand the structure of root cause analysis, its strengths and weaknesses and practice with a case study.

• Dealing with the consequence of failures of safety Root Cause Analysis points to what happened and why and what measures can be put in place to prevent a recurrence. There may also be a need for support or performance management or a disciplinary process for the people involved. We will explore decision support tools to help navigate the competing interests and point to an appropriate remedy.

• Exploring risk analysis - undertaking a Failure Mode Effect Analysis (FMEA) Risk analysis should look forward as well as learning from past events – what might happen and how to prioritise the application of scarce resources to maintain safety is informed by the FMEA which will be supported by an exercise in this session. • Risk Management. Emerging developments in healthcare - Generating a safety case Used predominately in High Reliability Organisations, the safety case is explicit about known or perceived risks and the measures in place to eliminate, control or mitigate risk. It asks hard questions about the validity and robustness of safety defences and produces an analysis based on risk rather than harm.

• Practical, hands-on tools and techniques for safe practice This session will feature workshops that will explore how to make safety improvement tools such as checklists, briefing/ debriefing and SBAR useable in the delegate’s work setting. Understanding how they work will encourage the adoption or adaptation on return to work. Practice within the session will allow confidence to be gained and adaptations to be tested. • Embedding and sustaining safety practices Progress is made by doing the right thing consistently. Delegates will be challenged to identify part of the programme that has a particular resonance or relevance for them and make a plan to diligently incorporate it into their working life. For sustainable change they will need a plan to make their best practice at work common practice for all.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/patientsafety

Certificate In Patient Safety And Risk Management 30 June – 3 July 2013 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER +971 4 3352437

IIR Holdings Ltd. P.O Box 21743, Dubai, UAE

+971 4 3352438

www.iirme.com/patientsafety

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 3352483 E-MAIL – a.watts@iirme.com Event Certificate In Patient Safety And Risk Management

BC5005

Date

Course Fee Before 14 April 2013

Course Fee Before 5 May 2013

Final Fee

30 June – 3 July 2013

US$ 3,895

US$ 4,395

US$ 4,695

Would you like to run this course in-house?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive a Certificate of Completion.

Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

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